Usability inspection methods: Report on a workshop held at CHI'92, Monterey, CA, May 3–4, 1992

R Mack, J Nielsen - ACM Sigchi Bulletin, 1993 - dl.acm.org
R Mack, J Nielsen
ACM Sigchi Bulletin, 1993dl.acm.org
Usability inspection methods, based on informed intuition s about interface design quality,
hold promise of providing faster, more cost-effective ways to generate usability evaluations,
compared to empirical user evaluation methods. Examples of inspection methods include
heuristic evaluation (Nielsen & Molich, 1990), usability walkthroughs (Bias, 1991; Karat &
Bennett, 1991a, 1991b), cognitive walk-throughs (Lewis, Polson, Wharton & Reiman, 1990),
and applications of guidelines in walkthroughs (Jeffries, Miller, Wharton, & Uyeda, 1991) …
Usability inspection methods, based on informed intuition s about interface design quality, hold promise of providing faster, more cost-effective ways to generate usability evaluations, compared to empirical user evaluation methods . Examples of inspection methods include heuristic evaluation (Nielsen & Molich, 1990), usability walkthroughs (Bias, 1991 ; Karat & Bennett, 1991a, 1991b), cognitive walk -throughs (Lewis, Polson, Wharton & Reiman, 1990), and applications of guidelines in walkthroughs (Jeffries, Miller, Wharton, & Uyeda, 1991). These methods have been used in development for some time in one form or another (perhap s by other names), often because there is simply no alternative like user testing. Usability inspection methods have been an object of research in the last two years or so . Progress has been made in refining methods, and understanding their role i n usability engineering.
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