Getting to" we"
PJ Denning, P Yaholkovsky - Communications of the ACM, 2008 - dl.acm.org
PJ Denning, P Yaholkovsky
Communications of the ACM, 2008•dl.acm.orgGetting to "we" Page 1 COMMUNICATIONS OF THE ACM April 2008/Vol. 51, No. 4 19 Messes
are large, complex, seemingly intractable sit- uations that no one can find a way out of. The
most tangled messes are called “wicked problems” because people can’t even agree on what
the problem is and because the solution will almost surely entail a disruptive innovation [2, 9].
Collaboration is essential for resolving messes. Can our impressive array of “collaboration
technologies” help those trying to solve messy problems? This is not an easy question. The …
are large, complex, seemingly intractable sit- uations that no one can find a way out of. The
most tangled messes are called “wicked problems” because people can’t even agree on what
the problem is and because the solution will almost surely entail a disruptive innovation [2, 9].
Collaboration is essential for resolving messes. Can our impressive array of “collaboration
technologies” help those trying to solve messy problems? This is not an easy question. The …
Solidarity, not software, generates collaboration.