Feedback for guiding reflection on teamwork practices

G Leshed, JT Hancock, D Cosley, PL McLeod… - Proceedings of the 2007 …, 2007 - dl.acm.org
Proceedings of the 2007 ACM International Conference on Supporting Group Work, 2007dl.acm.org
Effective communication in project teams is important, but not often taught. We explore how
feedback might improve teamwork in a controlled experiment where groups interact through
chat rooms. Collaborators who receive high feedback ratings use different language than
poor collaborators (eg more words, fewer assents, and less affect-laden language). Further,
feedback affects language use. This suggests that a system could use linguistic analysis to
automatically provide and visualize feedback to teach teamwork. To this end, we present …
Effective communication in project teams is important, but not often taught. We explore how feedback might improve teamwork in a controlled experiment where groups interact through chat rooms. Collaborators who receive high feedback ratings use different language than poor collaborators (e.g. more words, fewer assents, and less affect-laden language). Further, feedback affects language use. This suggests that a system could use linguistic analysis to automatically provide and visualize feedback to teach teamwork. To this end, we present GroupMeter, a system that applies principles discovered in the experiment to provide feedback both from peers and from automated linguistic analysis.
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