Chatbots as conversational healthcare services
IEEE Internet Computing, 2020•ieeexplore.ieee.org
Chatbots are emerging as a promising platform for accessing and delivering healthcare
services. The evidence is in the growing number of publicly available chatbots aiming at
taking an active role in the provision of prevention, diagnosis, and treatment services. This
article takes a closer look at how these emerging chatbots address design aspects relevant
to healthcare service provision, emphasizing the human–AI interaction aspects and the
transparency in AI automation and decision making.
services. The evidence is in the growing number of publicly available chatbots aiming at
taking an active role in the provision of prevention, diagnosis, and treatment services. This
article takes a closer look at how these emerging chatbots address design aspects relevant
to healthcare service provision, emphasizing the human–AI interaction aspects and the
transparency in AI automation and decision making.
Chatbots are emerging as a promising platform for accessing and delivering healthcare services. The evidence is in the growing number of publicly available chatbots aiming at taking an active role in the provision of prevention, diagnosis, and treatment services. This article takes a closer look at how these emerging chatbots address design aspects relevant to healthcare service provision, emphasizing the human–AI interaction aspects and the transparency in AI automation and decision making.
ieeexplore.ieee.org