Situated learning in cross-functional virtual teams

D Robey, HM Khoo, C Powers - Technical communication, 2000 - ingentaconnect.com
D Robey, HM Khoo, C Powers
Technical communication, 2000ingentaconnect.com
This paper reports an interpretive study of three cross-functional teams in a single company.
The teams were virtual because each was composed of workers located in a small southern
US town and a northern US city. The conceptual framework of situated learning within
communities of practice guided the interpretation of transcripts of interviews with 22
managers and team members. The results suggest that virtual teamwork creates special
demands that require workers to devise local practices for coordinating their work with …
This paper reports an interpretive study of three cross-functional teams in a single company. The teams were virtual because each was composed of workers located in a small southern U. S. town and a northern U. S. city. The conceptual framework of situated learning within communities of practice guided the interpretation of transcripts of interviews with 22 managers and team members. The results suggest that virtual teamwork creates special demands that require workers to devise local practices for coordinating their work with remote team members. Through different combinations of remote and face-to-face communication, using a variety of communication media, the learning of work practices became situated in the virtual community rather than imposed by managers or specially designed coordinating technologies.
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