Ensemble methods for spoken emotion recognition in call-centres
D Morrison, R Wang, LC De Silva - Speech communication, 2007 - Elsevier
Machine-based emotional intelligence is a requirement for more natural interaction between
humans and computer interfaces and a basic level of accurate emotion perception is
needed for computer systems to respond adequately to human emotion. Humans convey
emotional information both intentionally and unintentionally via speech patterns. These
vocal patterns are perceived and understood by listeners during conversation. This research
aims to improve the automatic perception of vocal emotion in two ways. First, we compare …
humans and computer interfaces and a basic level of accurate emotion perception is
needed for computer systems to respond adequately to human emotion. Humans convey
emotional information both intentionally and unintentionally via speech patterns. These
vocal patterns are perceived and understood by listeners during conversation. This research
aims to improve the automatic perception of vocal emotion in two ways. First, we compare …