With personalization, consumers can choose from various product attributes and a customized
product is assembled based on their preferences. Marketers often offer personalization …

Research in service quality has advanced substantially over recent years. However; little has
been done in measuring the quality of tourist experiences and how different quality factors …

Purpose The COVID-19 pandemic has suddenly brought about a number of disruptions to
when and where work is undertaken for hospitality employees. The rapid spread of COVID-19 …

Why do small businesses in developing countries embrace sustainable business practices
and what are the effects on their performance? We address these questions by drawing on …

Purpose – Following the demise of the Soviet Union in 1992, Russia undertook major
institutional and market‐oriented reforms to enhance the competitive advantage of domestic …

This paper argues that the effectiveness of HRM practices in tackling employee retention can
be enhanced by improving the compatibility between employee and organisational values. …

Although formal institutions and entrepreneurial orientation have both been found to contribute
separately and positively to firm performance, the interplay between the two factors has …

Purpose The purpose of this paper is to investigate how employee perceptions of the ethical
conduct of their leaders affect their job satisfaction in the context of the workplace in China. …

Although research on international travelers abounds in the literature, international travel by
students remains a neglected area of research. This article reports the findings from a …

This article develops a new conceptual model of knowledge flows within international service
firms. Our model takes explicit account of the critical role of relationships and the individual …