This is, WITH ABSOLUTE CERTAINTY, the worst website that can exist. They just try to buy time, make customers cancel withdrawals, play until they lose, so they never have to make a withdrawal payment.
This is total nonsense! I deposited there on April 19th, my first withdrawal was on the 20th. Today is the 30th and nothing happened, I wasn't paid, I didn't receive a response to any of the several email messages I sent in those days. And the initial deadline was 3 days to receive! There are already 10!
They ask for information to verify the account far beyond what is necessary, it takes them 3 days to order a new thing (or the same thing they already ordered), they don't work Saturday and Sunday, in other words, a typical attitude for time to pass and the customer to give up , lose the money, not withdraw anything
First they asked for a photo and the front of the document, and a photo of their face taken live with their cell phone. I sent it, it was accepted
Then they asked for proof of address. I sent. It was accepted
Then they asked for a selfie with the document in hand and the Rabona website open in the background of the photo. I sent. It was accepted
Then they asked for the transaction history of my bank account (which I used to deposit into my Rabona account), they asked for the last 30 days (from March 19th to April 19th, which was the day of my deposit). I sent EVERYTHING from my bank account, from March and April, everything, every pdf generated by my bank's app for these 2 months, including showing ALL TRANSACTIONS without omitting anything, my balance, my statement, I went to an ATM and also withdrew the printed paper of my statement to send them a photo of everything from March and April. I sent. It was accepted
They then asked for information about what was a deposit into my bank account immediately prior to the deposit at Rabona, of the same amount. I explained that it was a cash deposit that I made personally and directly into my bank account (I took a photo of the paper of this receipt, as well as several other proofs of deposits that I personally made into my bank account). I sent it, it was accepted
In other words, they ask for things from times when the customer wasn't even a customer of the site. They keep looking for something to have a reason not to pay the user or to waste time, save time, make the customer give up and cancel withdrawals, play and lose. This is absurd! Forcing the player to show transactions from months ago when the person didn't even play on the website, and showing transactions that he made until after the deposit he made on the website, this doesn't make any sense, it just shows that they want to make time pass
If the problem is with a payment provider and you are unable to make payment by international bank transfer, be honest and tell me, and I can send you the address of my Bitcoin wallet, if it is easier for you (I saw in other complaints here that you this way they solved other players' problems)
In the chat they don't respond at all, sometimes they close the chat without typing a single word. Emails do not respond. When they respond in the chat, they are ready, standardized responses, like robots, apologizing for the delay and saying "everything is ok with your account and your payment, tomorrow you will receive it, wait", the next day the same thing, "wait," " wait", "wait", "tomorrow", "tomorrow", "tomorrow". And nothing happens!
3 days ago one of the people in the chat apologized, saying that they were wrong, for the delay, that they were experiencing difficulties, confessing the error, asking me to wait because I would definitely receive it on Monday (which was yesterday) My payment was already in the final phase. That they recognized their mistake, that I was right, that they understood my frustration and sadness, that nothing they said would make their mistake not happen, they asked me for confidence. I accept, I hope. It arrives on Monday and I don't receive it. It was just lies, to buy time, to make time pass
They need to understand that players also have their responsibilities and obligations to fulfill. If they create an online gaming company, they must know that players will lose but also some will win and need to be paid
Worse than the feeling of depositing, playing and losing, is depositing, playing and not receiving what you won. This is a total lack of respect for the customer and fair play! It's dishonesty, it's theft!
I am willing to give my Rabona account password and bank account password temporarily to any LCB administrator, and provide any of the files and photos I have uploaded to Rabona, in order to show that everything is correct and only the Rabona is not fulfilling its role as an honest gambling company!
I want them to pay me the 3 pending withdrawals and my entire current account balance. Everything, without exception. In my bank account or, if they prefer, in my Bitcoin wallet. I'm tired of waiting, I can't wait any longer. I want my money!
Ovo je, SA APSOLUTNOM SIGURNOŠĆU, najgora veb lokacija koja može postojati. Oni samo pokušavaju da kupe vreme, nateraju kupce da otkažu isplate, igraju dok ne izgube, tako da nikada ne moraju da uplate isplate.
Ovo je totalna glupost! Deponovao sam tamo 19. aprila, moje prvo podizanje bilo je 20. aprila. Danas je 30. i ništa se nije desilo, nisam dobio novac, nisam dobio odgovor ni na jednu od nekoliko mejlova koje sam poslao tih dana. A početni rok je bio 3 dana za prijem! Već ih ima 10!
Traže informacije za verifikaciju naloga daleko iznad onoga što je potrebno, potrebno im je 3 dana da naruče novu stvar (ili istu stvar koju su već naručili), ne rade subotom i nedeljom, drugim rečima, tipičan stav da vreme prođe i kupac odustane, izgubi novac, ne podigne ništa
Prvo su tražili fotografiju i prednji deo dokumenta, kao i fotografiju njihovog lica snimljenu uživo mobilnim telefonom. Poslao sam, prihvaćeno je
Onda su tražili dokaz o adresi. Poslao sam. To je prihvaćeno
Zatim su tražili selfi sa dokumentom u ruci i otvorenim sajtom Rabone u pozadini fotografije. Poslao sam. To je prihvaćeno
Zatim su tražili istoriju transakcija mog bankovnog računa (koji sam koristio uplatio na svoj Rabona račun), tražili su poslednjih 30 dana (od 19. marta do 19. aprila, koji je bio dan mog depozita). Poslao sam SVE sa svog bankovnog računa, od marta i aprila, sve, svaki pdf koji je generisala aplikacija moje banke za ova 2 meseca, uključujući prikazivanje SVE TRANSAKCIJE bez izostavljanja bilo čega, svog stanja, izvoda, otišao sam do bankomata i takođe podigao odštampan papir moje izjave da im pošaljem fotografiju svega iz marta i aprila. Poslao sam. To je prihvaćeno
Zatim su tražili informaciju o tome šta je bio depozit na moj bankovni račun neposredno pre depozita u Raboni, istog iznosa. Objasnio sam da je u pitanju gotovinski depozit koji sam uplatio lično i direktno na svoj bankovni račun (fotografisao sam papir ove priznanice, kao i nekoliko drugih dokaza o uplatama koje sam lično upisao na svoj bankovni račun). Poslao sam, prihvaćeno je
Drugim rečima, traže stvari iz vremena kada kupac čak nije ni bio kupac sajta. Stalno traže nešto da imaju razlog da ne plate korisniku ili da gube vreme, štede vreme, nateraju kupca da odustane i poništi isplate, igra i gubi. Ovo je apsurdno! Prisiljavanje igrača da prikaže transakcije od pre nekoliko meseci kada ta osoba nije ni igrala na veb lokaciji, i prikazivanje transakcija koje je izvršila sve do depozita koji je napravio na veb lokaciji, ovo nema nikakvog smisla, to samo pokazuje da žele da vreme prođe
Ako je problem sa provajderom plaćanja i ne možete da izvršite plaćanje međunarodnim bankovnim transferom, budite iskreni i recite mi, a ja vam mogu poslati adresu mog Bitcoin novčanika, ako vam je lakše (video sam u drugim žalbama evo da ste na ovaj način rešili probleme drugih igrača)
U ćaskanju uopšte ne odgovaraju, ponekad zatvore ćaskanje bez da ukucaju nijednu reč. E-poruke ne odgovaraju. Kada odgovore u ćaskanju, spremni su, standardizovani odgovori, kao roboti, izvinjavaju se zbog kašnjenja i kažu „sve je u redu sa tvojim nalogom i tvojom uplatom, sutra ćeš dobiti, čekaj“, sutradan ista stvar, "čekajte", "čekajte", "čekajte", "sutra", "sutra", "sutra". I ništa se ne dešava!
Pre 3 dana jedan od ljudi u ćaskanju se izvinio, rekavši da su pogrešili, zbog kašnjenja, da imaju poteškoća, priznao grešku, zamolio me da sačekam jer ću je sigurno dobiti u ponedeljak (što je bilo juče). isplata je već bila u završnoj fazi. Da su prepoznali svoju grešku, da sam bio u pravu, da su razumeli moju frustraciju i tugu, da ništa što su rekli neće sprečiti da se njihova greška desi, tražili su od mene poverenje. Prihvatam, nadam se. Stiže u ponedeljak, a ja ga ne dobijam. To su bile samo laži, da se kupi vreme, da vreme prođe
Oni moraju da shvate da igrači takođe moraju da ispune svoje odgovornosti i obaveze. Ako stvore kompaniju za igre na mreži, moraju znati da će igrači izgubiti, ali će i neki pobediti i da treba da budu plaćeni
Gore od osećaja deponovanja, igranja i gubitka je deponovanje, igranje i ne primanje onoga što ste osvojili. Ovo je potpuni nedostatak poštovanja prema mušterijama i fer pleja! To je nepoštenje, to je krađa!
Spreman sam da privremeno dam lozinku za svoj Rabona nalog i lozinku za bankovni račun bilo kom LCB administratoru, i da pružim bilo koju od datoteka i fotografija koje sam postavio na Rabona, kako bih pokazao da je sve ispravno i da samo Rabona ne ispunjava svoju ulogu kao poštena kockarska kompanija!
Želim da mi isplate 3 isplate na čekanju i celo stanje na mom tekućem računu. Sve, bez izuzetka. Na mom bankovnom računu ili, ako žele, u mom Bitcoin novčaniku. Umoran sam od čekanja, ne mogu više da čekam. Hoću svoj novac!