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Hi! If anyone has any questions or concerns regarding our brands SlotoCash or Miami Club or Decode Casino (update 04 June 2024) please contact me right here!
Kind regards,
Mr Sloto
Note: If you would like to check their old direct support thread, please go to the following LINK.
Zdravo! Ako neko ima bilo kakvih pitanja ili nedoumica u vezi sa našim brendovima SlotoCash ili Miami Club ili Decode Casino (ažuriranje 4. juna 2024.), molimo da me kontaktirate ovde!
Srdačan pozdrav,
Mr Sloto
Napomena: Ako želite da proverite njihovu staru direktnu nit podrške, idite na sledeći LINK .
Welcome to LCB forum Mr Sloto! Thanks for being available to assist our members!
Dobrodošli na LCB forum Mr Sloto! Hvala što ste bili dostupni da pomognete našim članovima!
Hi Mr Sloto! Welcome to our forum, glad to have you!
Zdravo Mr Sloto! Dobrodošli na naš forum, drago mi je da ste!
Hello Mr Sloto. Welcome to LCB!
Zdravo g. Sloto. Dobrodošli u LCB!
I have 2 cash outs being delayed for no reason, customer service has been rude when I ask them where is my money?. $2500 bank wire cash out processed oct.5th and $2000 check processed oct.7th.Any help will be appreciated. MI0378900403 account #
Imam 2 isplate gotovine koja su odložena bez razloga, korisnička služba je bila nepristojna kada sam ih pitao gde je moj novac?. 2500 USD bankovnim transferom obrađeno 5. oktobra i čekom od 2000 USD obrađeno 7. oktobra. Svaka pomoć će biti cenjena. MI0378900403 broj računa
Sorry to hear that, elim30.
The casino rep will be notified. We'll keep you posted.
Žao mi je što to čujem, elim30.
Predstavnik kazina će biti obavešten. Obaveštavaćemo vas.
You are very welcome. Let you know as soon as we hear from the rep.
Vi ste veoma dobrodošli. Obavestimo vas čim se čujemo sa predstavnikom.
Hi Elim30,
I checked with the team:
We have records to show that both payments mentioned were processed on October 7th.
There was no delay in the payouts on our end, any delay is in the transit of the funds which is not something that we can control
I'm sorry if you felt mistreated by our customer support during your initial conversation.
I will ensure that the department is fully aware of the situation
Mr Sloto
Zdravo Elim30,
Proverio sam sa timom:
Imamo evidenciju koja pokazuje da su obe navedene uplate obrađene 7. oktobra.
Nije bilo kašnjenja u isplatama sa naše strane, svako kašnjenje je u tranzitu sredstava što nije nešto što možemo da kontrolišemo
Žao mi je ako ste se tokom prvog razgovora osećali maltretirani od strane naše korisničke podrške.
Osiguraću da odeljenje bude u potpunosti upoznato sa situacijom
Mr Sloto
Thanks, I'll be waiting the following day and let know if I get my money.
Hvala, sačekaću sledećeg dana i obavestiću vas ako dobijem novac.
Yes, please let us know.
Da, obavestite nas.
Mr Sloto.
I got the check yesterday , thank you for ur help but I haven't got my $2500 bank wire processed on the oct 5th . I got already $1900 bank wire processed on Friday 16th .I still think they never sent out that payment that I been requesting to be reviewed.
Elim
Mr Sloto.
Dobio sam ček juče, hvala vam na pomoći, ali nisam obradio bankovni prenos od 2500 dolara 5. oktobra. Već sam dobio bankovni prenos od 1900 USD obrađen u petak 16. I dalje mislim da nikada nisu poslali tu uplatu za koju sam tražio da bude pregledan.
Elim
Hi elim30,
Thanks a lot for your feedback. Strange that you still haven't got your second payment when the casino rep confirmed that both payments were processed by them at the same time.
Please let us know in a few days if the second payment is still missing.
Zdravo elim30,
Hvala vam puno na povratnim informacijama. Čudno je da još uvek niste dobili drugu uplatu kada je predstavnik kazina potvrdio da su obe uplate obrađene od strane njih u isto vreme.
Obavestite nas za nekoliko dana ako druga uplata još uvek nedostaje.
Its been 3 weeks today since I got the email on my $2500 Bank Wire cash out from Miami Club Casino. No one took it seriously, they never checked the transaction and like I said I wont get my money like it happened .Mr Sloto don't ask me to send more bank statements because I sent you the most resent one and the next one Ill get will be the 10th next month.
For those Casino with good reputation this shouldn't been happening.
Miami Club Casino Processed Payment
Dear MARLON REYES:
We have processed your pending payment as shown below.
Account: MI0378900403
Pending Payment: USD2500.00
Payment Issued: USD2440 as Wire
Transaction Number: 20201005145210814752000000
Remaining Payment: USD60.00
If your remaining payment is in excess of USD2000.00, it will be issued as weekly USD2000.00 installments until the total amount is paid to you in full.
PLEASE NOTE for Bank Wire Transfer: * A processing fee of $60 will be charged for each withdrawal. Additionally, there are some correspondence fees that exist and are beyond our control. These fees are based on your local bank policy and may be reflected in the amount credited to your bank account.
Please ensure that the bank details provided are correct to avoid bank fees for returned transfers. We reserve the right to pass on any fees resulting from returned bank wires.
Simply respond to this e-mail providing the date and the amount received, as this will assist us in ensuring that the funds have been received. We appreciate your assistance in confirmation of this payout!
PLEASE NOTE for Check: * Processing fee is $30
* The Check is drawn on a Canadian bank.
* The Check must be deposited into your bank account.
* We strongly recommend that the Check not be cashed at a cashing facility.
* We recommend cashing the check in a timely manner.
Please direct any inquiries regarding this payment to cashier@miamiclubcasino.im. Include your name and the Transaction Number above in your correspondence.
Thank you for choosing Miami Club Casino
cashier@miamiclubcasino.im
Danas su prošle 3 nedelje otkako sam dobio e-poruku o gotovini od 2500 dolara iz kazina Miami Club. Niko to nije shvatio ozbiljno, nikada nisu proverili transakciju i kao što rekoh neću dobiti svoj novac kao što se desilo. Gospodine Sloto, ne tražite od mene da šaljem još bankovnih izvoda jer sam vam poslao onaj koji se najviše ljuti, a sledeći ću dobiti biće 10. sledećeg meseca.
Za one kazino sa dobrom reputacijom ovo se ne bi trebalo dešavati.
Miami Club Casino Obrađeno plaćanje
Dragi MARLON REIES:
Obradili smo vašu uplatu na čekanju kao što je prikazano u nastavku.
Račun: MI0378900403
Plaćanje na čekanju: 2500,00 USD
Izvršeno plaćanje: 2440 USD kao Vire
Broj transakcije: 20201005145210814752000000
Preostala uplata: 60,00 USD
Ako je vaša preostala uplata veća od 2000,00 USD, biće izdata kao nedeljne rate od 2000,00 USD dok vam ukupan iznos ne bude isplaćen u potpunosti.
NAPOMENA za bankovni transfer: * Naknada za obradu od 60 USD biće naplaćena za svako povlačenje. Pored toga, postoje neke naknade za korespondenciju koje su van naše kontrole. Ove naknade su zasnovane na politici vaše lokalne banke i mogu se odraziti na iznos koji je kreditiran na vaš bankovni račun.
Uverite se da su navedeni bankovni podaci tačni kako biste izbegli bankovne naknade za vraćene transfere. Zadržavamo pravo da prenesemo sve naknade koje proizilaze iz vraćenih bankovnih transakcija.
Jednostavno odgovorite na ovu e-poruku navodeći datum i iznos primljen, jer će nam to pomoći da osiguramo da su sredstva primljena. Cenimo vašu pomoć u potvrdi ove isplate!
NAPOMENA za ček: * Naknada za obradu je 30 USD
* Ček je izvučen u kanadskoj banci.
* Ček mora biti deponovan na vaš bankovni račun.
* Toplo preporučujemo da se ček ne unovči u kasi.
* Preporučujemo da ček unovčite na vreme.
Molimo Vas da sva pitanja u vezi sa ovom uplatom uputite na cashier@miamiclubcasino.im. Uključite svoje ime i broj transakcije iznad u svoju prepisku.
Hvala vam što ste izabrali Miami Club Casino
cashier@miamiclubcasino.im
Hi elim30,
Could you please tell me when did you get this message?
Zdravo elim30,
Možete li mi reći kada ste dobili ovu poruku?
Thanks. We're going to check with the casino rep again.
Hvala. Proverićemo ponovo kod predstavnika kazina.
Ther keep asking me to send bank statements I sent my last one and Ill be getting the new one on Nov. 10th .I talked to my bank and they said them can't do anything about it. Its so frustrating for payments to take that long. They should be the ones providing any proof that they really sent my money out don't you think????? Elim
Stalno me traže da pošaljem izvode iz banke. Poslao sam svoj poslednji, a novi ću dobiti 10. novembra. Razgovarao sam sa svojom bankom i rekli su da ne mogu ništa da urade povodom toga. Tako je frustrirajuće što isplate traju tako dugo. Oni bi trebali biti ti koji daju bilo kakav dokaz da su zaista poslali moj novac, zar ne mislite??? Elim
Hi elim30,
Thanks for your feedback. I guess it must be very frustrating. Let you know as soon as we hear back from the casino rep if they can help somehow.
Zdravo elim30,
Hvala na povratnim informacijama. Pretpostavljam da je to veoma frustrirajuće. Obavestimo vas čim se čujemo od predstavnika kazina da li mogu nekako da pomognu.
this is regarding Slotocash, I've spent in total probably 2 to 3 hours on hold with support for mistakes that they have made and That is just this week, They sent me a coupon for the new game epic holiday party the code was epic25 ,but instead it gave me 25 free games on enchanted 2 I had to contact them 4 times in order to get that fixed and every time you reach out the support you can expect to wait 20 to 30 minutes just for somebody to respond Ultimately it was fixed though, Then I am email a coupon for 20 free games on Rudolphsrevenge As long as I make a deposit Saturday or Sunday $500 Max cash out So I did and after I busted I go to clean the coupon and it tells me I've reached the limit for the month nowhere in my email or in my list of available promotions did it give that stipulation so I contact support I send them proof that that was their mistake not mine and I feel like when you send me a coupon loring me to make a deposit and I do and then you change the rules how is that my fault so after well over an hour chatting with somebody they tell me I can claim that coupon next month she's going to give me $25 to play with but the cash out is only $180 when I tell her that's not acceptable the responses basically oh well that's all they're going to offer I feel like that was bait and switch and it's not the 1st time it's happened I'm sure it won't be the last what really blows me away is that they're willing to risk losing me as a customer when I've spent thousands and thousands of dollars there over this coupon when they are clearly wrong
ovo se tiče Slotocash-a, proveo sam ukupno verovatno 2 do 3 sata na čekanju uz podršku za greške koje su napravili i to je samo ove nedelje, Poslali su mi kupon za novu igru epic prazničnu zabavu kod je bio epic25 , ali umesto toga mi je dao 25 besplatnih igara na Enchanted 2 Morao sam da ih kontaktiram 4 puta da bih to popravio i svaki put kada se obratite podršci možete očekivati da ćete čekati 20 do 30 minuta samo da neko odgovori. Na kraju je popravljeno ipak, onda šaljem e-poštom kupon za 20 besplatnih igara na Rudolphsrevenge Sve dok uplatim u subotu ili nedelju 500 USD Maks. isplatim Tako sam uradio i nakon što sam ga uništio, otišao sam da očistim kupon i on mi kaže da sam stigao do ograničenje za mesec nigde u mojoj e-pošti ili na mojoj listi dostupnih promocija nije dalo tu odredbu tako da kontaktiram podršku, šaljem im dokaz da je to bila njihova greška, a ne moja, i osećam se kao kada mi pošaljete kupon koji me moli da napravim depozit i ja to uradim, a onda promenite pravila kako je to moja greška, pa posle više od sat vremena ćaskanja sa nekim, kažu mi da mogu da zatražim taj kupon sledećeg meseca, ona će mi dati 25 dolara da igram sa njim, ali isplata je samo 180 dolara kada joj kažem da to nije prihvatljivo, odgovori u suštini o, dobro, to je sve što će ponuditi, osećam se kao da je to mamac i zamena i da nije prvi put da se to desilo, siguran sam da neće biti poslednje ono što stvarno eksplodira Nedostaje mi to što su spremni da rizikuju da me izgube kao mušteriju kada sam potrošio hiljade i hiljade dolara na ovaj kupon kada su očigledno pogrešili
its not fair how these casinos are so fast to take our deposits but want all kinds of verification for withdrawal and then it takes time. Jazz sports. N casino seen to be the fastestvn best from my experirnce
Nije fer kako su ovi kazina tako brzi da uzimaju naše depozite, ali žele sve vrste verifikacije za povlačenje i onda je potrebno vreme. Džez sportovi. N kazino se smatra najbržim najboljim iz mog iskustva
Hi bonbon314,
Please private message me with your casino username and we'll notify the casino rep about your issue.
Zdravo bonbon314,
Molimo vas da mi pošaljete privatno korisničko ime za kazino i obavestićemo predstavnika kazina o vašem problemu.
Hi bonbon314,
We received your account details. The casino rep has been notified.
Zdravo bonbon314,
Primili smo detalje vašeg naloga. Predstavnik kazina je obavešten.
Hi bonbon314,
The casino granted you a $50 manager token with no restrictions at all as an apology for the issues.
Good luck!
Zdravo bonbon314,
Kazino vam je dodelio menadžerski token od 50 dolara bez ikakvih ograničenja kao izvinjenje za probleme.
Srećno!
I hope this is the right forum to contact the casino rep for Miami Club Casino. I have been waiting for my payout via wire since 11/13/20. I have contacted the casino multiple times about this and have provided my bank statement showing I did NOT receive the wire. They refuse to believe me, will not read anything I send them, and are just plain giving me the run around to cover up their mistake.
It should be noted that I had two $2500 payouts. One on 11/13/20 and the other on 11/20/20. I received the one from 11/20/20 on 11/23/20. Once Miami sends out the email that they have paid the winnings out, it takes two business days for the funds to hit my bank. For the last 12+ years, it has been this way like clockwork. I notified the casino right away when I did not receive the wire from 11/13/20. They told me I had to wait 15 business days before they would investigate, which I did. The 15th day was 12/4/20. They keep trying to tell me that the wire I got on 11/23/20 was from 11/13/20, even though the amounts do not match. They refuse to listen to anything I tell them and only tell me I must wait now until 12/11/20 for them to begin their investigation. And I can already see what will happen then and it isn't good.
I need someone to please get back to me ASAP via PM or this forum regarding this. I am done being patient with them and want to be paid. This is very unlike their prior pattern of paying, and I do not know why they are like this. But it is wrong. I have been waiting almost a month for my winnings. I can provide whatever documentation you need. Thank you.
Thank you.
Nadam se da je ovo pravi forum za kontaktiranje predstavnika kazina za Miami Club Casino. Čekam isplatu putem elektronske pošte od 13.11.2020. Više puta sam kontaktirao kazino u vezi sa ovim i dao sam svoj bankovni izvod koji pokazuje da NISAM primio bankovni račun. Odbijaju da mi veruju, neće pročitati ništa što im pošaljem, i jednostavno mi daju da trčkaram okolo da prikrijem njihovu grešku.
Treba napomenuti da sam imao dve isplate od 2500 dolara. Jedan 13.11.20, a drugi 20.11.20. Dobio sam onaj od 20.11.20. 23.11.2020. Kada Majami pošalje e-poštu da su isplatili dobitke, potrebno je dva radna dana da sredstva stignu u moju banku. Poslednjih 12+ godina, ovako je bilo kao po satu. Obavestio sam kazino odmah kada nisam primio žicu od 13.11.20. Rekli su mi da moram da sačekam 15 radnih dana pre nego što oni istraže, što sam i uradio. 15. dan je bio 4.12.20. Stalno pokušavaju da mi kažu da je žica koju sam dobio 23.11.2020. bila od 13.11.2020, iako se iznosi ne poklapaju. Odbijaju da slušaju bilo šta što im kažem i samo mi kažu da sada moram da sačekam do 11.12.20. da započnu istragu. I već sada vidim šta će biti i nije dobro.
Treba mi neko da mi se javi što pre preko PM-a ili ovog foruma u vezi sa ovim. Završio sam sa strpljenjem s njima i želim da budem plaćen. Ovo je veoma različito od njihovog prethodnog načina plaćanja, i ne znam zašto su takvi. Ali to je pogrešno. Čekao sam skoro mesec dana na svoje dobitke. Mogu da obezbedim bilo koju dokumentaciju koja vam je potrebna. Hvala vam.
Hvala vam.
Hi LoriR,
Sorry to hear about your problem. Can you please private message me your casino username? We are going to notify the casino rep.
Zdravo LoriR,
Žao nam je što čujem za vaš problem. Možete li mi poslati privatnu poruku sa svojim korisničkim imenom u kazinu? Obavestićemo predstavnika kazina.
Hi Melissa,
I sent you a PM with my casino username/account #.
Thank you so much for your prompt response. I appreciate it.
Zdravo Melisa,
Poslao sam vam PM sa mojim korisničkim imenom/nalogom za kazino.
Hvala vam puno na brzom odgovoru. Cenim to.
Hi Melissa,
I sent you a PM with my casino username/account #.
Thank you so much for your prompt response. I appreciate it.
I've received your account details. The casino rep will be notified.
Zdravo Melisa,
Poslao sam vam PM sa mojim korisničkim imenom/nalogom za kazino.
Hvala vam puno na brzom odgovoru. Cenim to.
Primio sam detalje vašeg naloga. Predstavnik kazina će biti obavešten.
How soon do you think before we hear back from the casino rep?
Koliko brzo mislite pre nego što se javimo sa predstavnikom kazina?
I hope we'll have the answer tomorrow. Keep an eye on this topic.
Nadam se da ćemo sutra imati odgovor. Pazite na ovu temu.
I have been trying for months to cash out with slotocash. I have contacted the rep directly and nothing is getting done. They didn't even reply to your site I sent them all the requested documents several times. When I contact chat services they stated we sent you an email I never get them. I can't get them to approve my documents so I can request a withdraw. I'm asking your site to please help me it appears Slotocash doesn't want to do anything hoping I'll go away. I do get there promotion emails How can I file a complaint? My username at casino is Darguzas 1. I'm not asking for much. I have sent them every requested document and complied with all the terms and conditions.
Već mesecima pokušavam da unovčim slotocash-om. Direktno sam kontaktirao predstavnika i ništa se ne radi. Nisu čak ni odgovorili na vaš sajt, slao sam im sva tražena dokumenta nekoliko puta. Kada sam kontaktirao servise za ćaskanje, rekli su da smo vam poslali imejl, nikad ih ne dobijam. Ne mogu da ih nateram da mi odobre dokumente kako bih mogao da zatražim povlačenje. Molim vaš sajt da mi pomogne, izgleda da Slotocash ne želi ništa da uradi u nadi da ću otići. Dobijam promotivne e-poruke Kako mogu da uložim žalbu? Moje korisničko ime u kazinu je Darguzas 1. Ne tražim mnogo. Poslao sam im svaki traženi dokument i ispoštovao sve uslove i odredbe.
Hi Jay Darguzas,
The casino rep will be notified.
Zdravo Jai Darguzas,
Predstavnik kazina će biti obavešten.
How soon do you think before we hear back from the casino rep?
I hope we'll have the answer tomorrow. Keep an eye on this topic.
Hi Melissa, I got an email from the cashier at Miami Club and she referenced the wrong date for the wire in question. This is what I am talking about when I said they don't pay attention to what it is they are doing. So this error on their part will waste another day or two. Then they will email me back that there was no wire sent on said date, and then I'll have to repeat myself all over again for the 15th time. Ugh!!! Thank you for your help
Koliko brzo mislite pre nego što se javimo sa predstavnikom kazina?
Nadam se da ćemo sutra imati odgovor. Pazite na ovu temu.
Zdravo Melisa, dobio sam e-poruku od blagajnika u klubu Majami i ona je navela pogrešan datum za dotičnu žicu. O tome govorim kada sam rekao da ne obraćaju pažnju na to šta rade. Dakle, ova njihova greška će izgubiti još dan ili dva. Onda će mi poslati mejl da nije poslato nikakvo obaveštenje navedenog datuma, a onda ću morati da se ponovim iznova po 15. put. Ugh!!! Hvala na pomoći
No worries, LoriR. Glad we could help.
Please let us know once it's been sorted.
Bez brige, LoriR. Drago mi je da smo mogli pomoći.
Obavestite nas kada se to sredi.
Did you actually talk to the casino rep? Is that why I got an email from cashier at Miami Club? Just curious. Thank you
Da li ste zaista razgovarali sa predstavnikom kazina? Da li sam zbog toga dobio e-poštu od blagajnika u Majami klubu? Samo sam radoznao. Hvala vam
No worries, LoriR. Glad we could help.
Please let us know once it's been sorted.
Hi Melissa, did you tal to the rep about this issue? Please let me know. Thank you
Bez brige, LoriR. Drago mi je da smo mogli pomoći.
Obavestite nas kada se to sredi.
Zdravo Melisa, da li si razgovarala sa predstavnikom o ovom problemu? Molim te obavesti me. Hvala vam
Hi,
We still haven't received any feedback from the casino rep. We'll send a reminder. Keep you posted.
Zdravo,
Još uvek nismo dobili nikakve povratne informacije od predstavnika kazina. Poslaćemo podsetnik. Obaveštavamo vas.
Hi,
We still haven't received any feedback from the casino rep. We'll send a reminder. Keep you posted.
Hi Melissa, please try again to reach the rep. This is getting ridiculous. The casino keeps giving me the runaround and now is telling me I need to wait until next week before they will investigate. This is unacceptable and I want everyone to know just how bad they are treating me. Thank you.
Zdravo,
Još uvek nismo dobili nikakve povratne informacije od predstavnika kazina. Poslaćemo podsetnik. Obaveštavamo vas.
Zdravo Melisa, pokušajte ponovo da dođete do predstavnika. Ovo postaje smešno. Kazino me stalno objavljuje i sada mi govori da treba da sačekam sledeću nedelju pre nego što oni istraže. Ovo je neprihvatljivo i želim da svi znaju koliko se loše ponašaju prema meni. Hvala vam.
Hi LoriR,
We already emailed the casino rep this morning. He is probably waiting for the feedback from his team. We'll let you know as soon as we hear from him.
Zdravo LoriR,
Jutros smo već poslali imejl predstavniku kazina. Verovatno čeka povratnu informaciju svog tima. Obavestićemo vas čim se čujemo sa njim.
Hi LoriR,
We already emailed the casino rep this morning. He is probably waiting for the feedback from his team. We'll let you know as soon as we hear from him.
I finally heard back from the finance team. They confirmed that the wire from 1113 was returned with no specific error. So what I was telling them all along was true even though they did not believe me. They gave us the money and now we're supposed to initiate another withdrawal so they can get it right. Thank you for all your help I'll let you know if anything else is needed from your team. Have a happy holiday. Bye c
Zdravo LoriR,
Jutros smo već poslali imejl predstavniku kazina. Verovatno čeka povratnu informaciju svog tima. Obavestićemo vas čim se čujemo sa njim.
Konačno sam dobio odgovor od finansijskog tima. Potvrdili su da je žica iz 1113 vraćena bez određene greške. Dakle, ono što sam im sve vreme govorio bila je istina iako mi nisu verovali. Dali su nam novac i sada treba da pokrenemo još jedno povlačenje kako bi oni mogli da to isprave. Hvala vam na pomoći. Obavestiću vas ako još nešto bude potrebno od vašeg tima. Srećan praznik. Ćao c
So happy for you, LoriR. Glad it has been sorted and we could help you in this case.
Good luck! If you need anything, you know where to find us.
Drago mi je zbog tebe, LoriR. Drago mi je da je sređeno i da možemo da vam pomognemo u ovom slučaju.
Srećno! Ako vam nešto zatreba, znate gde da nas nađete.
Hi Melissa
If you can help me out with one of my casino account...
Slotocash Username: Kao007
The issue I am having is because i was not having bad luck at their casino anymore they no longer offer me promotions except for a 25% deposit bonus.
I see that in the forums usa freebies section there are a couple of no deposit codes that says for all players but i am unable to redeem them.
Before i started winning some of my losses back from them i was able to claim a deposit bonus and a no deposit bonus afterwards (a No Deposit Code in between deposits). Now nothing. They state they review accounts weekly and but i dont believe that to be true because since my last cash out i deposited alot back to them without promos so my account coupon page should be filled up offers byt its not.
Does this seem correct to you? I dont see where it states the bonus promotions are only available to players whos not winning. I do see where it states management can refuse promos with no notice or explanation at anytime but they wouldnt do that to a loyal depositing customer unless you did something wrong right?
Thank you
Zdravo Melissa
Ako možete da mi pomognete sa nekim od mojih kazino naloga...
Slotocash Korisničko ime: Kao007
Problem koji imam je zato što više nisam imao lošu sreću u njihovom kazinu, oni mi više ne nude promocije osim 25% bonusa na depozit.
Vidim da u odeljku foruma usa freebies postoji nekoliko kodova bez depozita koji govore za sve igrače, ali ne mogu da ih iskoristim.
Pre nego što sam počeo da dobijam neke od mojih gubitaka od njih, mogao sam da zatražim bonus na depozit i bonus bez depozita nakon toga (kod bez depozita između depozita). Sada ništa. Navode da pregledaju račune svake nedelje i ali ja ne verujem da je to istina jer sam im od poslednjeg isplate novca uplatio mnogo bez promocija, tako da bi moja stranica sa kuponom računa trebalo da bude popunjena ponudama, a ne.
Da li vam se ovo čini tačnim? Ne vidim gde piše da su bonus promocije dostupne samo igračima koji ne pobeđuju. Vidim gde piše da menadžment može da odbije promocije bez obaveštenja ili objašnjenja u bilo kom trenutku, ali to ne bi uradio lojalnim klijentima koji su deponovali osim ako niste uradili nešto pogrešno?
Hvala vam
Hi Kao Saechao,
Sorry to hear about your problem. The casino rep will be notified. Keep an eye on this topic.
Zdravo Kao Saechao,
Žao nam je što čujem za vaš problem. Predstavnik kazina će biti obavešten. Pazite na ovu temu.
Hi Kao,
I checked with the team and your account was upgraded so you can redeem more bonuses, including the free bonus mentioned :)
Zdravo Kao,
Proverio sam sa timom i vaš nalog je nadograđen tako da možete da iskoristite više bonusa, uključujući pomenuti besplatni bonus :)
Hi,
I've deposited several thousand dollars at SlotoCash casino over the last several months, and finally got my balance up to $700 in late December last year (2020) and was ready to withdraw $400.
I've had my identity verified (and made withdrawals) at four or five other online casinos with some time and effort (incl. at Uptown Aces, an RTG "sister" casino of Slotocash. So I submitted the same identity documents to Slotocash as I had to another online casino just 10 days before, and which had been approved.
Then the b*llshit delay and slowpay crap began. For starters it took the "documents team" over two weeks to review my documents, and when they finally replied they gave me a laundry list of half dozen made-up "problems" with my documents (for example, "not clear enough"...which was total crap, all high-quality images with the text easily readable; or "image had been cropped"...yes, I'd cropped some boilerplate text on the image of my utility bill to make file smaller, but my name, address and all billing info was clear and easily readable.).
I was furious at the obvious deceptive intent from Slotocash, but I played along and submitted an uncropped image of my most recent Jan 4th utility bill to finalize my ID documents.
After another unconscionable 6-day delay in replying, I received a message from Slotocash saying now they needed an image of me holding up my drivers license next to my face. That was the final straw for me. It had been a solid month just trying to get my identity verified, and they were clearly gonna keep delaying indefinitely about verification and any deposit I requested.
So I told them the truth in my reply...Slotocash was obviously a scam, given they def intended to prevent me from making any withdrawals despite my several thousand dollars in deposits.
I also told the truth when I wrote that anybody who worked for Slotocash in any capacity was a morally bankrupt scumbag, as the cheating of their players was POLICY, and this greed and dishonesty is apparently accepted w/out question by most/all employees of Slotocash (well, at least "documents" dept employees for sure, as they are doing the dirty work in lying to and stealing from customers they supposedly have a ficuciary duty to protect!).
I will never play again at Slotocash Casino even if they respond to this complaint and finally accept my identity documents. They will just find some other BS technicality to not pay me.
I just wanted to make sure other players know what a scam operation Slotocash really is...They def deserve to be blacklisted ASAP.
Clayton Browne (SkippyShark)
PS I not surprised to find out Slotocash did not have a casino rep here at LCB like almost all legit casinos do...lol Yeah, shoulda figured...
Zdravo,
Deponovao sam nekoliko hiljada dolara u SlotoCash kazinu tokom poslednjih nekoliko meseci, i konačno sam povećao stanje na 700 dolara krajem decembra prošle godine (2020) i bio sam spreman da podignem 400 dolara.
Proverio sam svoj identitet (i izvršio povlačenje) u četiri ili pet drugih onlajn kazina uz određeno vreme i trud (uključujući Uptovn Aces, RTG „sestrinski“ kazino Slotocash-a. Tako da sam Slotocash-u podneo iste lične dokumente kao Morao sam u drugi onlajn kazino samo 10 dana ranije, i koji je bio odobren.
Onda je počelo sranje sa kašnjenjem i usporenim plaćanjem. Za početak, „timu za dokumente“ je trebalo više od dve nedelje da pregleda moja dokumenta, a kada su konačno odgovorili, dali su mi listu od pola tuceta izmišljenih „problema“ sa mojim dokumentima (na primer, „nije dovoljno jasno“. ..što je bilo potpuno sranje, sve visokokvalitetne slike sa tekstom lako čitljivim; ili „slika je isečena“...da, isekao sam neki šablonski tekst na slici mog računa za komunalne usluge da smanjim fajl, ali moje ime, adresa i sve informacije o obračunu su bile jasne i lako čitljive.).
Bio sam besan zbog očigledne namere Slotocash-a za obmanjivanje, ali sam se poigrao i poslao neobrezanu sliku svog poslednjeg računa za komunalne usluge od 4. januara kako bih dovršio svoja dokumenta za ličnu kartu.
Nakon još jednog nesavesnog 6-dnevnog kašnjenja u odgovoru, dobio sam poruku od Slotocash-a u kojoj se kaže da im je sada potrebna slika mene kako držim vozačku dozvolu pored lica. To je za mene bila poslednja kap. Bio je to solidan mesec samo pokušavajući da potvrdim moj identitet, i jasno je da će nastaviti da odlažu na neodređeno vreme oko verifikacije i bilo kakvog depozita koji sam zatražio.
Tako da sam im rekao istinu u svom odgovoru... Slotocash je očigledno bio prevara, s obzirom na to da su definitivno nameravali da me spreče da izvršim bilo kakva povlačenja uprkos mojim depozitima od nekoliko hiljada dolara.
Takođe sam rekao istinu kada sam napisao da je svako ko je radio za Slotocash u bilo kom svojstvu moralno bankrotirani ološ, pošto je varanje njihovih igrača bila POLITIKA, a ova pohlepa i nepoštenje su očigledno prihvaćeni bez pitanja od strane većine/svih zaposlenih u Slotocash (dobro, barem "dokumentuje" zaposlene u odeljenju sigurno, pošto oni rade prljav posao u laganju i krađi od kupaca koje navodno imaju fikucijsku dužnost da štite!).
Nikada više neću igrati u Slotocash kazinu čak i ako odgovore na ovu žalbu i konačno prihvate moja lična dokumenta. Oni će samo naći neke druge BS tehnike da mi ne plate.
Samo sam želeo da se uverim da drugi igrači znaju šta je zapravo Slotocash operacija prevare...Oni zaslužuju da budu stavljeni na crnu listu što pre.
Klejton Braun (SkipiShark)
PS Nisam iznenađen što sam saznao da Slotocash nema predstavnika kazina ovde u LCB-u kao što to imaju skoro svi zakoniti kazina...lol Da, trebalo je da shvatim...
Hi SkippyShark,
Sorry to hear about your bad experience with Sloto'Cash. We are going to notify the casino rep and ask him to assist.
Please private message me your casino username.
Zdravo SkippiShark,
Žao nam je što čujem za vaše loše iskustvo sa Sloto'Cash-om. Obavestićemo predstavnika kazina i zamoliti ga da pomogne.
Molim vas da mi pošaljete privatno korisničko ime u kazino.
Thanks for sending your account details, SkippyShark. The casino rep has been notified. Please keep an eye on this topic.
Hvala što ste poslali detalje vašeg naloga, SkippiShark. Predstavnik kazina je obavešten. Molimo vas da pripazite na ovu temu.
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