Ok they are continuing to send me sam mails on my simple request
Send me my full account and game history
Thank you for contacting our iWild Support Service.
You can see part of your betting history in your personal account in the "History" section and some games also have a history of the game within the game in the "History" section. This information includes the ID of each round, the exact date and time.
We want to help you, but we need more information to be able to understand the situation. Please describe in more detail the difficulties you have encountered, at what stage you are having difficulties.
In order for us to check the information, please provide at least approximate information about your round, time, game name and describe in detail how and under what circumstances you encountered difficulties.
This information is necessary so that we can transfer it to the appropriate department for checking.
Now, in this mail they are confirming that not full game and account history is available on their website. They are pumping their payout percentages by taking player's winnings, and not showing them on their account under their so called Bonus policy. My winnings are recorded in their game history for payout percentage, but they have taken my money under their so called Bonus policy so no actual win for players, just pumping they percentages for gambling commissions.
This is my response to them, asking again to give me my full game and account history
Ok, for the 4th time I am sending you a clear request.
I want you to e mail me my full game and account history from 23.12. until 27.12 2023. Not one particular spin, all spins that I have made, not one transaction on my Account, all of them, including deposits, withdrawals, your deduction from my real money account and canceled withdrawals.
If you do not want to send me this, just say so. You have already taken 300 euros from my account, I want to post this on every forum and file a formal complaint for Bonus Fraud and taking players money to your gaming license operator in Curacao, and I need my game and account history to prove this.
Everything you write to me is already posted on one forum, today, I will start posting it on 5 more, and tell people about possible Bonus fraud that you are involved in. So all of this is public now.
Just say that you do not want to send me my account and game history, do not write me mails with endless stupid questions
Send me my full game and account history from 23.12. until 27.12. The one you have on your website is not complete.
Ok, nastavljaju da mi šalju Sam mejlove na moj jednostavan zahtev
Pošalji mi punu istoriju naloga i igre
Hvala vam što ste kontaktirali našu iVild službu za podršku.
Deo istorije klađenja možete videti na svom ličnom nalogu u odeljku „Istorija“, a neke igre takođe imaju istoriju igre u okviru igre u odeljku „Istorija“. Ove informacije uključuju ID svake runde, tačan datum i vreme.
Želimo da vam pomognemo, ali nam je potrebno više informacija da bismo razumeli situaciju. Molimo vas da detaljnije opišete poteškoće na koje ste naišli, u kojoj fazi imate poteškoća.
Da bismo mogli da proverimo informacije, navedite barem približne informacije o vašem krugu, vremenu, nazivu igre i detaljno opišite kako i pod kojim okolnostima ste naišli na poteškoće.
Ova informacija je neophodna kako bismo ih mogli preneti odgovarajućem odeljenju na proveru.
Sada, u ovoj poruci oni potvrđuju da nije potpuna istorija igre i naloga dostupna na njihovoj veb stranici. Oni pumpaju svoje procente isplate tako što uzimaju dobitke igrača, a ne prikazuju ih na svom računu u skladu sa takozvanom politikom bonusa. Moji dobici su zabeleženi u njihovoj istoriji igara za procenat isplate, ali oni su uzeli moj novac u skladu sa svojom takozvanom politikom bonusa tako da nema stvarne pobede za igrače, samo im pumpaju procente za provizije za kockanje.
Ovo je moj odgovor njima, ponovo tražeći da mi daju celu istoriju igre i naloga
Ok, po četvrti put vam šaljem jasan zahtev.
Želim da mi pošaljete e-poštom moju punu istoriju igre i naloga od 23.12. do 27.12. 2023. Ni jedan poseban obrt, svi obrtaji koje sam napravio, nijedna transakcija na mom nalogu, sve, uključujući depozite, povlačenja, vaš odbitak sa mog računa za pravi novac i otkazana povlačenja.
Ako ne želite da mi pošaljete ovo, samo recite. Već ste uzeli 300 evra sa mog naloga, želim da ovo objavim na svakom forumu i da podnesem zvaničnu žalbu za prevaru sa bonusima i odnošenje novca igrača vašem operateru licence za igre na Kurasau, i treba mi moja istorija igre i naloga da to dokažem.
Sve što mi pišete već je postavljeno na jednom forumu, danas ću početi da postavljam na još 5, i govorim ljudima o mogućim prevarama u kojima ste umešani. Tako da je sve ovo sada javno.
Samo reci da ne želiš da mi šalješ moj nalog i istoriju igara, nemoj mi pisati mejlove sa beskrajnim glupim pitanjima
Pošaljite mi moju punu istoriju igre i naloga od 23.12. do 27.12. Onaj koji imate na svojoj veb stranici nije potpun.