We're here to help!

Homescapes tech update: we’re fixing things 🛠

How often and why do you need to update the game?

How do I update the game?

How do I play match-3 levels?

Why do I have to play match-3 levels?

Can I replay levels?

Power-ups and how to use them

What power-up combinations are available in the game?

What’s a booster? What are they for?

Carpet

Chains

Cherries

Unlocking new areas in the mansion

What are stars?

Can I change my in-game name?

Participating in events

Above the Clouds

Flint's Adventures

Competition participants and winners

What are Leagues?

Medal race

What are Teams?

How can I join or create a team?

How can I join a different team?

How do I invite friends?

What can I do to help out my friends?

My friends are missing from my list

Unlimited lives and how to get them

Using and refilling lives

I'm missing lives from my friends or teammates

In-game coins

My purchase didn't show up in the game

I can’t make purchases

How do I save my game progress?

I lost my game progress

Can I play the game on multiple devices?

System requirements

I can't connect my game to Facebook

All the sound effects are gone

How do I leave feedback and suggestions?

When will my suggestions appear in the game?

Playrix game policies and age limits

Refunds for accidental purchases

I'm a parent, how can I contact you?

Safe and fair play

Our official communities

Buying from advertising in the game

No reply from Support

How can I contact support?

What to do after contacting support?

Privacy Policy

Delete or request a copy of your data

How to unlink your gaming account from Facebook