Exploring the practical and exciting alternate realities that can be unleashed through cloud driven transformation and cloud native living and working. Each episode, our hosts Dave, Esmee & Rob talk to Cloud leaders and practitioners to understand how previously untapped business value can be released, how to deal with the challenges and risks that come with bold ventures and how does human experience factor into all of this? They cover Intelligent Industry, Customer Experience, Sustainabili ...
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Official podcast for the custom harvesting industry brought to you by U.S. Custom Harvesters, Inc. Listen in as Mandi and our guests chat about their experiences and the current state of affairs!
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This podcast is about the wild world of cookies and their growing popularity. Learn about custom personalized cookies, cookies with logos and the coveted gourmet cookie!
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Customer Service is a podcast by Canoe Club where we ask and answer questions with guests about style, culture, and more.
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Home renovations are stressful enough on their own, but when you throw in the challenges of everyday life, it can feel downright overwhelming. That’s where your host, Katie GO, comes in. She’s here to guide you through the renovation process and inspire you to take control, creating not just the home but the life of your wildest dreams.
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Assorted stories from NPR
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A true crime podcast with a different point of view. Every week, Alice and Brett bring their unique perspective as prosecutors to the most famous cold case mysteries of all time. Murder, mayhem, disappearances, you name it. If it's true crime, they're on the case. Custom case art by Hannah Hill. https://instagram.com/serious_moonlite?igshid=lhy8ijowoc9p
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Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
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Welcome to Customer Growth Sessions, presented by Intergrowth. Join host Pat Ahern, Managing Partner at Intergrowth, as we discuss techniques to build and scale systems that boost profitability for up-and-coming ecommerce businesses.
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Loyalty360 is the association for customer loyalty. We bring together the best loyalty-focused professionals from technology and service suppliers and brands under one roof. Through Loyalty360, these professionals find invaluable resources, networking opportunities and guidance provided by internal thought leaders and brands/suppliers on the cutting edge of customer loyalty.
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Modern Healthcare’s Healthcare Insider Podcast is a sponsored podcast series from Modern Healthcare Custom Media. In this series, we’ll interview healthcare’s most accomplished leaders to learn how they’re addressing the industry’s most pressing challenges, taking an inside look at the innovations that are moving the industry forward.
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This is The Customer Wins podcast where business leaders discuss their secrets and techniques for helping their customers succeed and in turn grow their company.
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Earn Trust & Win More Customers In The Age Of AI. We believe that the future of marketing is buyer education. When you obsess about your customers’ needs, you can start producing the content they’re hungry for. This is how to build trust and close deals in the digital age. This is the pathway to Endless Customers. An IMPACT podcast.
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We explore the intersection between customer experience (CX), employee experience (EX), and how companies are creating leaders and cultures that are maniacal about their customers - both internal and external. Visit us on www.becustomerled.com
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The Unchurned podcast brings you the stories that will help you forge incredible customer relationships, prevent churn, & build institutional knowledge. The CS & BS series is a part of the Unchurned podcast wherein, with each episode, our hosts - Kristi Faltorusso, Jon Johnson, Josh Schachter, and special guests uncover the secrets of top leaders and innovators of companies so that you can advance your career and the performance of your customer success team. Unchurned, and the CS&BS series, ...
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Join me each week as we dive into the inner workings of our brain and business to maximize our potential while we sip our favorite cocktails. Grab a glass, let's talk business.
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A show where we learn about and share everything concerning long range shooting and custom rifle building. To support the show don't forget to visit our Patreon Page, We really appreciate all the members who help support the show. Brought to you by Wolf Precision, Inc. and your host Jamie Dodson. Visit out website at www.wolfprecision.net
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Hop on the bus with Joseph Michelli, Ph.D. (Customer Experience Professional, New York Times #1 Bestselling Author and Business Consultant). Joseph and his business-savvy guests provide a rollicking, wisdom-rich ride to customer experience excellence.
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An interview style podcast with people in the Custom Home Furnishings industry.
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The improv podcast where we read real reviews, and then improvise funny scenes from them. Reviews where the reviewer wants everyone to know: You Just Lost A Customer.
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Dr. Joseph A. Michelli
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Alex Turkovic
This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the ...
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Considering building your dream home? The Art of Custom, hosted by Kim Hibbs MCGP & owner of Hibbs Homes, takes you through the custom home building process from start to finish. Each episode is packed with tips and advice for homeowners who want to know more about the home building process. From what to expect during architecture and design - and how to get the greatest value from your investment - we explore a variety of topics as they relate to the home building experience. Take a deep di ...
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Your favorite CS personalities answer your hardest CS questions.
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The Bank Customer Experience Podcast offers a view into the hot topics affecting the banking world.
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Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
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WB Download Custom Home Podcast will provide podcast listeners and those in the home building industry a platform to discuss home building news/updates in the nation and what’s happening on our local custom home building projects. We will have casual, entertaining discussions with experts in the industry, friends and surprise guests. The WB Download Custom Home Building Podcast is hosted by Wieland Builders President, Jeff Wieland. The Wieland family have been building homes for over 65 year ...
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Whether you’re dreaming of building a forever home, looking to create a custom vacation getaway, or looking for a home that supports your lifestyle, this podcast is for you! Join us as we provide behind-the-scenes insights and advice for intelligent homeowners looking to renovate or build a dream home in the Monadnock Region. We’ll get into the art and science of the custom home-building industry and help you know everything you need along the way! Cohosted by seasoned NH Builder, Paul LaRoc ...
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Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today! CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC is const ...
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Bob and Mark are regular American guys exploring different countries and cultures through the holiday experience of Christmas. They enjoy festive movies, music, food, and customs. Each episode features the two visiting a new international location. It's like a global Christmas party!
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Master Fabricators and Custom Car Builders Tim Lajambe and Rob Mosser get together with Ufuoma Elvis from The Golden Drive to talk about all things cars, modifications, engines, body work, metal work, the industry and more. Trick Factory Customs is a premier fabrication and body shop located in Coquitlam, British Columbia, specializing in metal shaping, welding, paint and body, upholstery and fabrication. You can check out our Youtube channel here to watch our videos: https://www.youtube.com ...
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Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...
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How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here t ...
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Welcome to The Custom Copper & Zinc Podcast—where expert craftsmanship meets timeless design! Hosted by Jorge Fiscal, owner of Custom Copper and Zinc, this podcast takes you inside the art and skill of handcrafted metalwork. Whether restoring historic landmarks or creating striking modern designs, copper and zinc bring unmatched beauty, durability, and character to any project. If you’re a homeowner, contractor, architect, or designer, this is your ultimate resource for expert insights, crea ...
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Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In Behind the Review, Yelp and Entrepreneur dig a little deeper on both accounts. Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features conversations with reviewers and business owners about their experiences—whether it was one star or five stars—giving listeners behind-the-scenes insights into what was really going on. Restaurants, plumbers, f ...
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Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.
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Heritage Signs & Displays is a Veteran owned, full-service Commercial Printing, Custom Signs, and Display Company specializing in the production and installation of trade show graphics, events banners, window graphics, wall wraps, environmental graphics, booklet printing, and marketing materials to improve the branding of businesses in Southern Maryland, Baltimore MD, Annapolis MD, and Waldorf MD. Get more information: https://heritagecustomsigns.com/
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The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Colin Shaw, Beyond Philosophy LLC
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth. This review sums up: "The dynamic between the two hosts makes this podcast. Each brings a unique take on the topic and their own perspective and plays off each other se ...
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Some Goodness is hosted by Richard Ellis, a seasoned sales leader passionate about inviting top business minds to share their wisdom. Each episode is only 15-20 minutes, perfect for your commute or workout.
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Join us as we dive deep into the world of CX and Channel Performance with industry experts and practitioners. Each episode of Ipsos' Customer Perspective offers practical advice and insights for measuring, managing, and designing exceptional customer experiences. Whether you're in mystery shopping, channel optimisation, or passionate about understanding customer journeys, this podcast is your go-to resource for driving business success through customer-centricity. Subscribe now and elevate y ...
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From the author of Fanatical Prospecting and the company that re-invented sales training, the Sales Gravy Podcast helps you win bigger, sell better, elevate your game, and make more money fast.
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Ever wondered how to use your experience to start or grow a business? The First Customer intimately dissects successful entrepreneurs journeys to their first customer. Learn from practical real-life examples of regular people transforming into superheroes by starting their own business. Buckle up … the rocket is taking off!
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Beyond the Prompt dives deep into the world of AI and its expanding impact on business and daily work. Hosted by Jeremy Utley of Stanford's d.school, alongside Henrik Werdelin, an entrepreneur known for starting BarkBox, prehype and other startups, each episode features conversations with innovators and leaders to uncover pragmatic stories of how organizations leverage AI to accelerate success. Learn creative strategies and actionable tactics you can apply right away as AI capabilities advan ...
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Krystine is a professional voice actress, who loves her work in the Erotic genre. She loves creating custom audios that involve JOI, SPH, HFO, Hypno, Meditation, and more. This podcast is literally a passion project. To date, this podcast has between 40k and 50k downloads per month. And yet, it cannot pay for it's own hosting costs, much less the production costs incurred. If your business would like to reach 40,000 to 50,000 potential customers every month with one 30 second ad on every epi ...
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The show for SaaS marketers and product people. We talk with industry experts about email automation, marketing, content, and product strategy.
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If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you! Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, on the second Tuesday of every month as Buzzsprout's Head of Podcaster Success, Priscilla Brooke dives into the world of customer support to make remarkable support the standard, not the exception!
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This podcast focuses on helping Business leaders, Founders, Sales Professionals, Commercial directors, and CFO's make informed business decisions when it comes to marketing. The podcast is designed to give non-marketing professionals the tools and knowledge to optimise their customer purchase journeys across online and offline touch points in order to see a real impact on their bottom line. New episodes come out every week. For future episodes, you can send your questions to me via LinkedIn ...
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Industry Voices: Jonathan Silver of Engage People on the Power of Pay with Points and Loyalty Innovation
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22:01Send us a text In an era where brands are increasingly scrutinizing the financial impact of their loyalty strategies, Jonathan Silver, CEO of Engage People, has a clear message: loyalty programs must drive measurable, positive ROI or risk becoming expendable. Speaking with Loyalty360 as part of the "Leaders in Customer Loyalty: Industry Voices" ser…
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Designing Dreams: Modern Mountain vs. Modern Farmhouse
36:11
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36:11In today's episode, we continue our walk through 20 Houses for 20 Year by taking a deep dive into the world of design with a discussion on two distinct yet timeless styles: Modern Mountain and Modern Farmhouse. To start the conversation, we chat with Utah client Elizabeth Sayer, who shares her family's journey building dream home in Park City. From…
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Personalized Anniversary Cookies: A Delicious Way to Celebrate Milestones.
2:51
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2:51Personalized Anniversary Cookies Make the Perfect Gift. Anniversaries are special occasions that deserve unique and thoughtful touches. Personalized anniversary cookies add a memorable and delicious element to any celebration. Whether you're honoring a first anniversary or a golden milestone, these custom treats impress guests and loved ones alike.…
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How Your Customers Judge You Before You Even Open Your Mouth
29:53
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29:53First impressions aren’t just important—they’re everything. Research shows that customers, clients, and even your colleagues are forming opinions about you, your brand, and your business in mere seconds—often before you even get a chance to introduce yourself! In this episode, Colin Shaw and Professor Ryan Hamilton dive deep into the psychology of …
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Building a Customer Success Team from Scratch!
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39:13Send us a text Can you build a customer success team from scratch in just 12 months? In this interview of the CSM Practice Podcast, Irit Eizips and Mariana Nikolova reveal the secrets behind transforming a legacy tech organization by establishing a best-in-class customer success team. 𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒 The foundational steps that ensured success, includin…
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Keeping ATMs secure from attacks is a never-ending battle. Just when one area of attack is shut off, criminals discover a different vulnerability. One such vulnerability is Man in the Middle attacks, which can be difficult to detect as they imitate a legitimate transaction. In today's episode of the Bank Customer Experience podcast, Bradley Cooper,…
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Mapping the Moments That Matter in Customer Journeys
4:27
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4:27In this episode, Dr. Joseph Michelli delves into the pivotal aspects of customer journey mapping, a key theme in his acclaimed books, including "The Starbucks Experience" and "The Zappos Experience." He discusses how intentionally focusing on high-value moments such as arrivals, peaks, pain points, transitions, and endings can significantly enhance…
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Timothy & Chase come to you live from Tokyo to talk about their buying trip. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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#130 The Power of Referrals: A Classic Episode Revisited
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26:56Fred Reichheld is an expert on customer loyalty and a legend in the world of customer experience management. He and his "co-pilot" Rob Markey, created Net Promoter System, arguably one of the most used loyalty metrics in the world. He shared so many gems in our conversation that I decided to produce this edited version as a sort of "greatest hits" …
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CRLIVE41 Google Cloud Next 2025: Driving Digital Transformation with customers with Jim Anderson, Google Cloud
26:38
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26:38Hello Las Vegas — we’ve arrived for Google Cloud Next 2025! Arthur C. Clarke's third law, "Any sufficiently advanced technology is indistinguishable from magic" Hot drop coming through! The #CloudRealities podcast team has landed in electric Las Vegas—and you know what they say: what happens in Vegas normally stays in Vegas... but in this case, we’…
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#102 ISA Expo Reality: Booth Setups, Customer Stories & Long Drives
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7:45In this special episode of The AC Method, Aaron is away, so Jamie and Crystal from his team are taking over! Join them as they dive into the excitement and hard work behind the upcoming ISA Expo. Get an exclusive look at what it takes to prepare for a major industry event in Vegas, from the long five-hour drive and the massive booth setup to the cu…
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Junkluggers Turns Curbside Chaos to a Customer-Centered Franchise
31:08
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31:08Fast, reliable service and a commitment to sustainability sets Junkluggers apart from other junk hauling providers. President Justin Waltz shares how responsiveness, customer connection, and eco-friendly practices have fueled the company’s growth as a nationwide franchise, while Yelp Elite reviewer Vanessa H. shares how the team’s problem-solving p…
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How to Thrive in the Change Economy in the Age of AI ft. Brett Queener (Bonfire Ventures)
44:23
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44:23#updateai #customersuccess #saas #business Jon Johnson and Josh Schachter sit down with Brett Queener, Managing Director at Bonfire Ventures, to explore the rapidly evolving landscape of software companies in the age of AI. Brett shares his thoughts on the future of SaaS, the importance of speed and innovation, and the critical role of product mark…
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Supercharging Your Culture and Customer Experience
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23:17Hop aboard the Customer Experience Bus with your host, Dr. Joseph Michelli, for an enlightening journey with guest Alan Williams—Managing Director of Service Brand Global and co-author of The 31 Practices, The Values Economy, and Supercharging Customer Experience. In this episode, Alan breaks down how leaders can truly live out their organizational…
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The First Customer - Scaling Internal Talent and Building from Within with CEO Bridgette Ferraro
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22:41In this episode, I was lucky enough to interview Bridgette Ferraro, CEO of iCopy Legal. Bridgette shares her unexpected journey from studying human services at Purdue to leading a legal document retrieval company. She recounts how a bold consulting pitch turned into a long-term leadership role, where she embraced the challenge of scaling a traditio…
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Become A Media Company - The best companies today aren’t just selling, they’re publishing.
28:24
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28:24Ep.95 - You’ve heard the phrase: “Your business needs to become a media company.” But what does that actually mean, and how do you pull it off without a marketing team or a big budget? In this episode of Endless Customers, Alex Winter sits down with IMPACT Head Coach Brian Casey to unpack the shift every business must make to earn trust in 2025 and…
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Episode 229: Streamlining Success: Balancing Business, Family, and the Future at Wolf Precision common
33:04
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33:04In this episode, Jamie Dodson shares insights on how to streamline business operations, creating lasting content to save time and energy, and ensuring Wolf Precision’s continued success while spending more quality time with family. Jamie discusses the challenges of balancing customer relationships with business needs, the importance of maintaining …
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S2 E12: Beyond Borders: How Alberto Benhamu Used Amazon to Expand Shoozas Internationally
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42:08In this episode, Alberto Benhamu, Co-Founder of Shoozas, shares his journey of expanding a shoe care brand internationally through Amazon FBA. He discusses how leveraging Amazon’s fulfillment network simplified ecommerce operations and allowed Shoozas to grow in 10+ countries. He covers topics like early challenges, rapid international expansion, m…
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Part I | Trusting the Leap: Entrepreneurship, Energy, and the Unknown with Rachel Squire
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23:23Send us a text In this very first guest episode of the Custom Built podcast, I sit down with the radiant Rachel Squire of Inner Connections Healing in Charleston, South Carolina. Rachel is a Reiki master, tarot reader, and yoga teacher who shares the powerful story of how she transitioned from managing Starbucks for 10 years to launching her own sp…
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Episode 22: Communicating and Scaling the Voice of the Customer
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23:06In this episode, seasoned business leader Stacy Leidinger joins to discuss the critical importance of understanding and operationalizing the voice of the customer in B2B environments. Highlighting that only 14% of companies have a comprehensive view of their customer despite the significantly higher profitability for those that do, Stacy provides p…
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Inside the Home Building Process from A-Z
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12:19What does the custom home-building process really look like? From plans to perfection, we get into the process from start to finish in this episode. You’ll see behind the scenes and learn what happens in those initial meetings, when the plans get finalized, and of course, when it’s ready to move in and make the home your own. In this episode of The…
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Join Laura and Bui as they "dive" into buying local, debate whether dancing at work is socially acceptable, and explore the strange world of robot banking.
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The Art of Collaboration in Digital CS with Holly Goodliffe | Episode 096
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36:53Digital CS consultant Holly Goodliffe joins the Digital CX podcast to share her journey from the nonprofit world to tech leadership and discuss the evolving role of digital CS in complex, stakeholder-rich environments. She and Alex explore how simplifying digital engagement, deploying timely CTAs, and adopting a Scrum mindset can empower teams to d…
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How to Build and Maintain an Effective Knowledge Base
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46:22Text the show! A great knowledge base can make life easier for your customers and your support team—but where do you start? In this episode, we're joined by Mat Patterson from Help Scout to talk about building helpful, well-maintained articles that can actually eliminate repetitive support questions. Whether you’re a support team of one or leading …
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The Future of Investment Management With Ryan Eisenman
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29:26Ryan Eisenman is the Co-founder and CEO of Arch, a fintech company that automates the administration and management of private investments. A Houston native, he graduated from Vanderbilt University with a degree in Human and Organizational Development, along with minors in Corporate Strategy, Financial Economics, and Economics. Before founding Arch…
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Acrylic Signs Raleigh NC: A Guide to Custom Signage Solutions
8:21
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8:21We create & install custom Acrylic Signs & LED Backlit Signs using plexiglass to enhance branding of office walls of business interiors in Raleigh NC. Get more information: https://heritagecustomsigns.com/products/acrylic-signs-raleigh-nc.phpBy Heritage Signs & Displays
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Preserving Architectural Heritage: Copper and Zinc in Historic Restoration
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6:22Can Copper And Zinc Be Used In Historic Buildings? Can Copper and Zinc be used in historic buildings? Step into the fascinating intersection of historical preservation and modern craftsmanship as Jorge Fiscal reveals how copper and zinc are revolutionizing restoration projects across America. We unpack the surprising history of these metals—fixture…
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The “Fun” in Building & Driving Pre-War Cars + Rebooting a 100 Year Old Car Company
1:08:29
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1:08:29On this episode we discuss The “Fun” in Driving Pre-War Cars & Rebooting a 100 Year Old Car Company Email us at [email protected] for any questions, inquiries or sponsorship opportunities HPA Academy Discount Code: TRICK50 HPA Academy Affiliate links: Homepage: https://hpcdmy.co/tfc EFI Tuning: https://hpcdmy.co/tfc-efi Engine Building: https:…
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Series 7, Episode 12: Flying through turbulent times. Lessons from Air New Zealand and Ipsos’ Gold Award winning CX programme.
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33:44In this month's podcast, Helen is joined by Jeremy Todd, Head of Research & Insight at Air New Zealand, Trish Roberts, Experience Management Director, and Tom Magill, Associate Director of Ipsos New Zealand. This episode celebrates the success of the Air New Zealand CX programme, delivered by Ipsos with Medallia. At the 2024 Research Association Aw…
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Zach Riggar on CX Lessons From MLS On Strategies For Fan Engagement
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26:32In today's episode, Zach Riggar, Vice President of Digital Marketing for Major League Soccer (MLS), shares his extensive career journey, highlighting his work with big brands and his role in the evolution of digital marketing in sports. He discusses MLS's growth, fueled by innovative technology, high-profile players like Lionel Messi, and the upcom…
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Custom Harvest Hype, Season 3 Episode 15: The Trooper
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54:37Mandi interviews Sergeant Watson from the Nebraska Carrier Enforcement Division. Sgt. Watson attends our convention every year and goes over everything about inspecting and communicating with custom harvesters. Also featuring general updates from the US Custom Harvester association office. https://www.facebook.com/uscustomharvesters/…
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Effective SEO Strategies for Non-Technical Business Leaders
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25:53Send us a text Effective SEO Strategies for Non-Technical Business Leaders In this episode, Femi Olajiga discusses the emerging concept of Generative Engine Optimisation (GEO) and its implications for SEO strategies. He emphasises the need for businesses to adapt their keyword strategies to focus on long-tail, high-intent keywords and the importanc…
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Turning Employee Insights into Customer Experience Breakthroughs
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18:32What happens when you bring together experience leaders from healthcare and elite sports education? You discover powerful insights that transcend industries and reveal universal truths about creating exceptional experiences. Meet Heather Brace, Chief People Officer at Intermountain Healthcare with its 68,000 employees across six states, and Mike Mi…
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#41 Even a young job applicant is a customer
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15:49Great Customer Culture pays off! A company has treated a young job applicant as a customer and after such a positive experience he accepted that job offer. Listen to Paolo Fabrizio's insights. https://bit.ly/Pod-EN-41By Paolo Fabrizio
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