Nothing Special   »   [go: up one dir, main page]

USRE46395E1 - Method and system for combining text and voice messages in a communications dialogue - Google Patents

Method and system for combining text and voice messages in a communications dialogue Download PDF

Info

Publication number
USRE46395E1
USRE46395E1 US14/519,606 US201414519606A USRE46395E US RE46395 E1 USRE46395 E1 US RE46395E1 US 201414519606 A US201414519606 A US 201414519606A US RE46395 E USRE46395 E US RE46395E
Authority
US
United States
Prior art keywords
message
text
session
address
telecommunication apparatus
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Active
Application number
US14/519,606
Inventor
Jukka Kalevi Salonen
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Smartcom Labs Oy
Original Assignee
Bookit Ajanvarauspalvelu Oy
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Bookit Ajanvarauspalvelu Oy filed Critical Bookit Ajanvarauspalvelu Oy
Priority to US14/519,606 priority Critical patent/USRE46395E1/en
Priority to US14/552,013 priority patent/US20150080038A1/en
Priority to US15/373,500 priority patent/USRE49002E1/en
Application granted granted Critical
Publication of USRE46395E1 publication Critical patent/USRE46395E1/en
Assigned to BOOKIT OY AJANVARAUSPALVELU reassignment BOOKIT OY AJANVARAUSPALVELU ASSIGNMENT OF ASSIGNORS INTEREST (SEE DOCUMENT FOR DETAILS). Assignors: SALONEN, JUKKA
Assigned to BOOKIT OY reassignment BOOKIT OY CHANGE OF NAME (SEE DOCUMENT FOR DETAILS). Assignors: BOOKIT OY AJANVARAUSPALVELU
Assigned to DUCK POND INVESTMENTS, GODFREY, PETER reassignment DUCK POND INVESTMENTS SECURITY INTEREST (SEE DOCUMENT FOR DETAILS). Assignors: BOOKIT OY
Assigned to DUCK POND INVESTMENTS, GODFREY, PETER reassignment DUCK POND INVESTMENTS SECURITY INTEREST (SEE DOCUMENT FOR DETAILS). Assignors: BOOKIT OY
Assigned to KALONIENI, MARKKU reassignment KALONIENI, MARKKU SECURITY INTEREST (SEE DOCUMENT FOR DETAILS). Assignors: BOOKIT OY
Assigned to LOSMAA, MARITTTI reassignment LOSMAA, MARITTTI SECURITY INTEREST (SEE DOCUMENT FOR DETAILS). Assignors: BOOKIT OY
Assigned to ENTRADA OY, RANIN, URSULA reassignment ENTRADA OY SECURITY INTEREST (SEE DOCUMENT FOR DETAILS). Assignors: BOOKIT OY
Assigned to PITKANEN, OLLI reassignment PITKANEN, OLLI SECURITY INTEREST (SEE DOCUMENT FOR DETAILS). Assignors: BOOKIT OY
Assigned to RONNHOLM, RIKU, RAHNASTO, ILKKA reassignment RONNHOLM, RIKU SECURITY INTEREST (SEE DOCUMENT FOR DETAILS). Assignors: BOOKIT OY
Assigned to AUTERE, JUSSI reassignment AUTERE, JUSSI SECURITY INTEREST (SEE DOCUMENT FOR DETAILS). Assignors: BOOKIT OY
Assigned to BKI INVERS AB reassignment BKI INVERS AB SECURITY INTEREST (SEE DOCUMENT FOR DETAILS). Assignors: BOOKIT OY
Assigned to MPJ YHTYMA OY reassignment MPJ YHTYMA OY SECURITY INTEREST (SEE DOCUMENT FOR DETAILS). Assignors: BOOKIT OY
Assigned to SMARTCOM LABS OY reassignment SMARTCOM LABS OY CHANGE OF NAME (SEE DOCUMENT FOR DETAILS). Assignors: BOOKIT AJANVARAUSPALVELU, BOOKIT OY
Active legal-status Critical Current
Anticipated expiration legal-status Critical

Links

Images

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/58Message adaptation for wireless communication
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04WWIRELESS COMMUNICATION NETWORKS
    • H04W4/00Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/12Messaging; Mailboxes; Announcements
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42382Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks
    • H04L12/5895

Definitions

  • the present invention relates to a system and a method for combining text and voice messages in a communications dialogue.
  • Methods and systems of this kind are used, for example, for implementing text-message based booking services.
  • message dialogues are implemented purely on a text-message basis.
  • a message dialogue may break, if it has been wished to make contact in the dialogue with the aid of a voice message, such as a voice call.
  • the dialogue has had no support for voice messages, instead the voice message has remained an event external to the dialogue.
  • connection equipment inside the network of one operator should be connected with the corresponding connection equipment of all the other operators of networks (point to point). This creates a large number of agreements and connections from one place to another. Therefore in practice such solutions only function between a few operators.
  • the message bulk-delivery systems according to the prior art are thus implemented on a telephone-operator-specific basis, in such a way that the ‘sender’ field of the messages has shown the operator's own number, which as described above is not a roaming number.
  • the services have therefore not functioned outside the own country.
  • Such a system is not suitable for query dialogues of a demanding type, as the use of the ‘reply function’ has always returned the messages to the same number and then only if the subscriber has been in their home network.
  • the invention is intended to eliminate the defects of the prior art disclosed above and for this purpose create an entirely new type of method for combining text and voice messages in a communications dialogue.
  • One preferred embodiment of the invention concerns applying the aforementioned method to the bulk delivery of messages, and providing the invention for international use.
  • the invention is based on receiving, in the message dialogue, a voice message (voice-call or VOIP connection), from the user of the message service, at the message's sender address defined in the previous stage of the dialogue, or at an address contained in the message, and proceeding according to the contents of the message. If necessary, the session's next text-form message is sent to the user of the message service, in such a way that the sender address (e.g., the A number) is altered to correspond to the session number and new session stage.
  • a voice message voice-call or VOIP connection
  • the desired reply address of each bulk-delivery message is altered to correspond to a predefined dialogue, in which the stage of the dialogue defines unequivocally the sender information, in which case the sending and reception of messages is implemented in different parts of the telecommunications network.
  • the voice-message possibility according to the invention creates flexibility in the dialogue, but does not, however, break the flow of the logic of the dialogue. Flexibility can be implemented in a very user-friendly manner, in which case text-form messages are used to route the sound-message queries to precisely the correct and free recipient, at its best in such a way that the respondent will know both the caller and his dialogue, and even the stage of the dialogue, so that unnecessary connections that waste the user's time will be avoided, and also the capacity of the messaging network will be saved.
  • Preferred embodiments of the invention are operator independent and function in the networks of all operators.
  • the most typical applications of the invention function in any gsm-customer's telephone in any network.
  • the invention provides a cost advantage on the sending side due to bulk sendings and, nonetheless, the reception functions completely country independent, that is completely roaming in respective operator's network.
  • FIG. 1 shows schematically a solution according to the prior art.
  • FIG. 2 shows a block diagram of a solution according to a preferred embodiment of the invention.
  • FIG. 3 shows schematically information fields in a message according to the invention.
  • FIG. 4 shows a flow diagram of a solution according to the invention.
  • each operator has text-message bulk-delivery means 3 in their own networks, by means of which each operator can effectively deliver large numbers of text messages.
  • each operator has a service number 20 relating to the joint message service arranged agreement and connection technically, which is not available to operators outside the agreement.
  • the service number 20 is a non-roaming short number.
  • the service providing service company or association 1 which provides subscribers 8 , for example, with booking services for buying tickets, changing tires, etc.
  • the service company or association 1 operates in a radio network, the home network 13 of some operator.
  • the term service company or association 1 refers to an association or company, which operates in either its own or an extraneous telecommunications network, and produces either directly or indirectly services for customers.
  • a company or association is typically a sub-contractor of an actual telephone operator, nor does a user of the service necessarily even know of the existence of the service company or association 1 .
  • the service company or association produces either directly or indirectly many kinds of booking and reservation services for telephone subscribers.
  • the invention can also be used within a single association.
  • the system also includes a telephone operator 2 , in the network 14 of which there are means and equipment for the bulk delivery of digital messages containing sender information (such as SMS messages).
  • sender information such as SMS messages
  • Such a practical network clement is, for example, SMS-bulk-delivery logic 3 , which can be implemented, for example, using Content Gateway technology.
  • the service company or association 1 uses combination logic 9 and number conversion 4 to form a large number of messages 40 , each of which contains recipient information 30 , the actual message 31 , and information 32 of either the sender or in practice the address, to which a reply to the message 40 is desired.
  • the recipient information 30 is a mobile-station number and the sender information 32 is the sender information in the sender field 32 of the SMS message altered using a number converter 4 .
  • the message 40 can be any message whatever that can be sent through a digital information network, which comprises recipient information, the actual message, and information on the desired reply address, for example, in the form of sender information.
  • Such message 40 can be besides SMS messages, for instance, e-mail messages, or, for example, multimedia messages (MMS).
  • a large number of the aforementioned messages can be formed dynamically on the basis of complex dialogues.
  • the message totality can be static and ready for an emergency situation.
  • the reply messages can be transferred over suitable telecommunications links to the service company or association 1 for further measures.
  • the messages formed by the service company or association 1 are sent to the bulk-delivery logic 3 , which is located in the operator's 2 network 14 , from where the bulk delivery 5 of the messages is implemented. From here the messages 40 disperse always according to the recipient information 30 and arrive at the subscriber's 8 terminal 7 through the subscriber's 8 radio network 6 at the time. The subscriber 8 can reply to the message using the ‘reply’ function, in which case the reply message is sent to the address that is defined by the value of the sender or reply-address field 32 . The message 40 leaves to the service company or association 1 through radio networks 12 , 11 , and 13 .
  • networks 13 and 14 may be the same thing.
  • the sender's number (A number) is converted before bulk delivery in block 4 , for example, to +358500001 in the first stage of a predefined session (dialogue).
  • the number space of the sender's number (A number) is defined by the service provider's 1 own number space, which in the invention is entirely independent of the number space of the sending operator 2 .
  • the A number is, for example, +358500002, guided by the logic 9 of the service company or association 1 , and so on.
  • the sending A number is tightly defined from a logically progressing dialogue formed by the service provider 1, in which the reply to each message sent is awaited at a specific telephone number (digital reply address), which is contained in the message sent as the A number.
  • the subscriber replies to the SMS message using the reply function, so that in the first stage of the dialogue the reply goes to the number +35800001 and correspondingly in the second stage of the dialogue to the number +3580002.
  • the system of the service provider sends a message 2 .
  • the dialogue terminates, if the reply to the first message is ‘N’.
  • the reply ‘Y’ leads to the time being booked, whereas the reply ‘N’ leads to a new booking proposal.
  • the system can route a message to the subscriber (user) 8 , in the content of which there is a telephone number ready for a voice message.
  • This information can also be converted as the sender information of the message, i.e. the converted A number.
  • either of the numbers is selected in such a way that when the subscriber (user) 8 makes a voice-message call (voice call or VOIP connection) to this number, the system sends to the recipient of the call the information on the sender, for example, on basis of the A number, and in addition also of the information relating to the stage of the dialogue, in which case the person replying to the voice message will know not only the identity of the subscriber (user) 8 , but also what the call concerns and the dialogue will continue logically.
  • the A number of the sender 8 is, in turn, defined by the person for whom the booking is made.
  • the method according to the invention is implemented as follows:
  • the long, logically continuous, temporally discontinuous session N is implemented as follows.
  • the session N is divided in to sub-stages J ( 43 , 41 , 42 ), which are typically temporally separated from each other.
  • the actual session N is, however, logically continuous, in other words the queries and replies proceed logically for the entire duration of the session.
  • the service relating to the session N is started in block 43 .
  • the first text-form message of session N is then sent to the user of the service, in such a way that the sender address (e.g. the A number) is converted to correspond to the session number N and the session stage J.
  • the sender address e.g. the A number
  • the stages 2-n of the session N are depicted, in which a text-form message is received, from the user of the message service, at the sender address defined in the message in the previous stage, and the session then proceeds according to the content of the message, in such a way that the sender address (e.g. A number) is converted to correspond to the session number N and the new session stage J.
  • the sender address e.g. A number
  • the following text-form message of the session N is sent to the user of the message service.
  • an additional stage according to the invention is implemented in such stage of the process, in which a voice message (voice call or VOIP connection) is received, from the user of the message service, at the sender address of the message defined in the message in the previous stage, or at an address contained in the message, and the session then proceeds according to the contents of the message, as either a new voice message (voice call or VOIP connection), or as a text message.
  • a voice message voice call or VOIP connection
  • Several consecutive voice messages (voice call or VOIP connection) belonging to the session N can also be controlled according to the invention, according to a logically continuous, temporally discontinuous session N.
  • the following text-form message of session N is sent to the user of the message service, in such a way that the sender address (e.g. A number) is converted to correspond to the session number N and the new session stage J.
  • the sender address e.g. A number
  • a preferred embodiment is an SMS message, but according to the invention the message can be some other digital short message, in which it is possible to reply to the message, without separately defining the recipient.
  • the sender or reply-address field can contain, instead of telephone-number information, the desired reply address in some other form, for example, as an e-mail address, or as numeric or alphanumeric sender or reply-address information.
  • the message is typically received in an open radio network external to the network of the operator 2 , which sent the message, and is routed on the basis of the A number to the system of the service company or association 1 .
  • the information of the ‘sender’ field of the text message is changed, in such a way that a different value is written in it to what the sender's number is in reality.
  • This value is obtained from the logic 9 , 10 of the service company or association 1 , according to a predefined rule, in such a way that the queries and replies arriving in the logic can be combined.
  • the receiving end of the messages it is possible to disperse reception, in such a way that, for example, in Sweden reception takes place in a local network element and in Finland correspondingly in a Finnish network element, from which national network elements the received messages are transferred using suitable connections, for example, an TP link, to the system of the service company or association, for further processing.
  • suitable connections for example, an TP link
  • the international roaming of the service is faster and cheaper, as well as more reliable.
  • the use of the service is more pleasant for the consumer, because sending takes place to the number of a local operator, and not to the network of a foreign operator, which is considered to be expensive.
  • a foreign message is even blocked, i.e., may not function without the service according to the invention.
  • an emergency control center sends messages to thousands of emergency-aid specialists, using bulk-delivery logic, stating that help and expertise are required in Area 1, Area 2, and Area 3.
  • an emergency-aid specialist receives these three messages through his own operator, he can reply to the message that is the best alternative for him.
  • the reply from the expert leaves through a radio network to the number defined by the message as an individual message through the service company or association 1 to the emergency control center.
  • the server of the service provider 1 can combine the information on which expert is going to which of the areas 1-3.
  • the emergency control center can act immediately and get the necessary personnel and equipment rapidly to their destinations.
  • One application according to the invention is also the creation of a link to a person who travels globally in the service of an international major corporation.
  • Large corporations typically have their own message communications centers, responding to the messages sent by which is difficult using existing technology, because if, for example, an American receives a group message from his company when he is in India, the ‘reply’ function cannot be used to reply to the message, because using existing technology there is a non-international number in the sender field.
  • problems relating to both international roaming and also the further processing of the reply to the message are solved.
  • the service provider can send from its own country group messages as a mass sending, in which the number of the sender is converted to an internal number of the recipient's country and the recipients can reply in their own area, without international numbers.
  • the service provider will require servers in the country in question.
  • Reply messages from the country-specific server are transmitted, for instance, over an IP connection to a server in the service provider's country, in which there is combination logic.
  • the message is not routed directly to a service number inside the network, but instead through a radio interface outside the network, so that it roams automatically.
  • a thousand messages are sent at one time using a bulk-sending application 3 , in such a way that each individual message is given converted sender information for the reply message, so that the return messages arrive at different times (as people gradually reply) through several radio modems, so that the momentary capacity required for each radio modem will be small.
  • the operation of services outside the service provider's home country, i.e. roaming operation is achieved with the aid of the invention.
  • sender information refers to both a telephone number (A number) and to any information whatever, transported with a message, concerning the desired return address.
  • the method and system according to the invention are implemented, with the aid of at least one computer, in a telecommunications network.

Landscapes

  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Mobile Radio Communication Systems (AREA)

Abstract

A method for delivering messages in a telecommunications network where the first text-form message of the session N is delivered to the user of the service such that the sender address (the A number) is converted to correspond to the session number N and the session stage J, in stages 2-n of the session N, a text-form message is received from the user of the message service at the sender address defined in the message in the previous stage, and the session proceeds according to the contents of the message such that the sender address (the A number) is converted to correspond to the session number N and the new session stage J, and the next text-form message of session N is sent to the user of the message service.

Description

CROSS REFERENCE TO RELATED APPLICATIONS
This patent application is a continuation of U.S. patent application Ser. No. 13/548,255, filed 13 Jul. 2012, which is a continuation of U.S. patent application Ser. No. 12/226,878, filed 2 Feb. 2009, now U.S. Pat. No. 8,254,531, which is a National Phase of International Patent Application No. PCT/FI2007/050229, filed 26 Apr. 2007, which claims priority to Finnish Patent Application No. 20060419, filed 2 May 2006, the disclosures of which are incorporated herein by reference in their entirety.
FIELD OF THE INVENTION
The present invention relates to a system and a method for combining text and voice messages in a communications dialogue.
Methods and systems of this kind are used, for example, for implementing text-message based booking services.
BACKGROUND OF THE INVENTION
According to the prior art, message dialogues are implemented purely on a text-message basis. A message dialogue may break, if it has been wished to make contact in the dialogue with the aid of a voice message, such as a voice call. The dialogue has had no support for voice messages, instead the voice message has remained an event external to the dialogue.
In addition, according to the prior art, bulk deliveries of e-mail messages have been implemented from a number inside operators' networks using Content Gateway technology. The delivery address of the Content Gateway bulk-delivery technology on the network side is not a familiar telephone number, which has the form +358 400 123 456, but is a short service number, which is not a real telephone number, but instead, for example 16400. Because it is not a real network number, it also cannot roam from one network to another, but goes directly to the content gateway of the operator in question. In the present document, the term roaming refers to either the updating of number information when a terminal device moves from one country to another, or the functionality of a service number when the service is used from a different country to that in which the service provider is located. Operators have constructed varied and complex solutions, by means of which services can be made to function also in other operators' networks and number spaces. In practice, this leads to complicated mutual agreements on the joint use of specific numbers, for example, by routing messages coming to the specific number of another operator back to the operator owning the number.
For years, attempts have been made to harmonize numbers on a European level, but the competing operators have never reached agreement on general service numbers. A additional drawback of the present technology is that, in the solution, the connection equipment inside the network of one operator should be connected with the corresponding connection equipment of all the other operators of networks (point to point). This creates a large number of agreements and connections from one place to another. Therefore in practice such solutions only function between a few operators.
The message bulk-delivery systems according to the prior art are thus implemented on a telephone-operator-specific basis, in such a way that the ‘sender’ field of the messages has shown the operator's own number, which as described above is not a roaming number. The services have therefore not functioned outside the own country. Such a system is not suitable for query dialogues of a demanding type, as the use of the ‘reply function’ has always returned the messages to the same number and then only if the subscriber has been in their home network.
Attempts have also been made to solve the problem using tailor-made modem banks, but these solutions have been slow, expensive, and even unreliable.
SUMMARY OF THE INVENTION
The invention is intended to eliminate the defects of the prior art disclosed above and for this purpose create an entirely new type of method for combining text and voice messages in a communications dialogue.
One preferred embodiment of the invention concerns applying the aforementioned method to the bulk delivery of messages, and providing the invention for international use.
The invention is based on receiving, in the message dialogue, a voice message (voice-call or VOIP connection), from the user of the message service, at the message's sender address defined in the previous stage of the dialogue, or at an address contained in the message, and proceeding according to the contents of the message. If necessary, the session's next text-form message is sent to the user of the message service, in such a way that the sender address (e.g., the A number) is altered to correspond to the session number and new session stage.
According to a preferred embodiment of the invention, the desired reply address of each bulk-delivery message, typically the sender information, is altered to correspond to a predefined dialogue, in which the stage of the dialogue defines unequivocally the sender information, in which case the sending and reception of messages is implemented in different parts of the telecommunications network.
Considerable advantages are gained with the aid of the invention.
The voice-message possibility according to the invention creates flexibility in the dialogue, but does not, however, break the flow of the logic of the dialogue. Flexibility can be implemented in a very user-friendly manner, in which case text-form messages are used to route the sound-message queries to precisely the correct and free recipient, at its best in such a way that the respondent will know both the caller and his dialogue, and even the stage of the dialogue, so that unnecessary connections that waste the user's time will be avoided, and also the capacity of the messaging network will be saved.
Preferred embodiments of the invention are operator independent and function in the networks of all operators. The most typical applications of the invention function in any gsm-customer's telephone in any network. The invention provides a cost advantage on the sending side due to bulk sendings and, nonetheless, the reception functions completely country independent, that is completely roaming in respective operator's network.
In the following, the invention is examined with the aid of examples and with reference to the accompanying drawings.
BRIEF DESCRIPTION OF THE DRAWINGS
FIG. 1 shows schematically a solution according to the prior art.
FIG. 2 shows a block diagram of a solution according to a preferred embodiment of the invention.
FIG. 3 shows schematically information fields in a message according to the invention.
FIG. 4 shows a flow diagram of a solution according to the invention.
DETAILED DESCRIPTION OF EXEMPLARY EMBODIMENTS
In FIG. 1, according to the prior art, telephone operators A and B have text-message bulk-delivery means 3 in their own networks, by means of which each operator can effectively deliver large numbers of text messages. In the solution shown, each operator has a service number 20 relating to the joint message service arranged agreement and connection technically, which is not available to operators outside the agreement. According to the prior art, the service number 20 is a non-roaming short number.
In the system according to FIG. 2, there are typically two parties, which in exceptional cases can be the same company.
The service providing service company or association 1, which provides subscribers 8, for example, with booking services for buying tickets, changing tires, etc. The service company or association 1 operates in a radio network, the home network 13 of some operator.
In the present application, the term service company or association 1 refers to an association or company, which operates in either its own or an extraneous telecommunications network, and produces either directly or indirectly services for customers. Such a company or association is typically a sub-contractor of an actual telephone operator, nor does a user of the service necessarily even know of the existence of the service company or association 1. In a preferred embodiment of the invention, the service company or association produces either directly or indirectly many kinds of booking and reservation services for telephone subscribers. The invention can also be used within a single association.
The system also includes a telephone operator 2, in the network 14 of which there are means and equipment for the bulk delivery of digital messages containing sender information (such as SMS messages). Such a practical network clement is, for example, SMS-bulk-delivery logic 3, which can be implemented, for example, using Content Gateway technology.
With reference to FIGS. 2 and 3, in the first service stage the service company or association 1 uses combination logic 9 and number conversion 4 to form a large number of messages 40, each of which contains recipient information 30, the actual message 31, and information 32 of either the sender or in practice the address, to which a reply to the message 40 is desired. In an SMS (Short Message System) application, the recipient information 30 is a mobile-station number and the sender information 32 is the sender information in the sender field 32 of the SMS message altered using a number converter 4.
Within the scope of the invention, the message 40 can be any message whatever that can be sent through a digital information network, which comprises recipient information, the actual message, and information on the desired reply address, for example, in the form of sender information. Such message 40 can be besides SMS messages, for instance, e-mail messages, or, for example, multimedia messages (MMS).
A large number of the aforementioned messages can be formed dynamically on the basis of complex dialogues. Corresponding, for example, in emergency applications, the message totality can be static and ready for an emergency situation.
In the conversion of the desired reply address, for example of the sender's number, it is possible to take into account the address (or number) from which the connection to the service company or association 1 has been formed. In this way, it is possible to route the messages of subscribers 8 in the USA to their own national server, and correspondingly the messages of Finnish users of the same service to their own national server. From these national servers, the reply messages can be transferred over suitable telecommunications links to the service company or association 1 for further measures.
The messages formed by the service company or association 1 are sent to the bulk-delivery logic 3, which is located in the operator's 2 network 14, from where the bulk delivery 5 of the messages is implemented. From here the messages 40 disperse always according to the recipient information 30 and arrive at the subscriber's 8 terminal 7 through the subscriber's 8 radio network 6 at the time. The subscriber 8 can reply to the message using the ‘reply’ function, in which case the reply message is sent to the address that is defined by the value of the sender or reply-address field 32. The message 40 leaves to the service company or association 1 through radio networks 12, 11, and 13. Naturally, if the subscriber 8 is within the area of the home network 13 of the service company or association 1, the message will not travel through the networks 11 and 12. From the home network 13, the message is transferred to the reception 10 of messages for the service company or association, where it is combined with a suitable dialogue with the aid of combination logic 9 and number conversion. In practice, networks 13 and 14 may be the same thing.
More concretely, for example, in an SMS application, when a message is sent to the subscriber 8, the sender's number (A number) is converted before bulk delivery in block 4, for example, to +358500001 in the first stage of a predefined session (dialogue). The number space of the sender's number (A number) is defined by the service provider's 1 own number space, which in the invention is entirely independent of the number space of the sending operator 2. In the following stage of the same session, the A number is, for example, +358500002, guided by the logic 9 of the service company or association 1, and so on. The sending A number is tightly defined from a logically progressing dialogue formed by the service provider 1, in which the reply to each message sent is awaited at a specific telephone number (digital reply address), which is contained in the message sent as the A number.
Thus, the subscriber replies to the SMS message using the reply function, so that in the first stage of the dialogue the reply goes to the number +35800001 and correspondingly in the second stage of the dialogue to the number +3580002.
Example of Dialogue:
Message Sender's number
1. Do you need to book a time for tire changing, +35850001
reply Y/N
2. Is 07.12.2005 suitable, reply Y/N +35850002
With the reply ‘Y’ of the subscriber 8 the system of the service provider sends a message 2. The dialogue terminates, if the reply to the first message is ‘N’. In stage 2, the reply ‘Y’ leads to the time being booked, whereas the reply ‘N’ leads to a new booking proposal.
According to the invention, the system can route a message to the subscriber (user) 8, in the content of which there is a telephone number ready for a voice message. This information can also be converted as the sender information of the message, i.e. the converted A number. Thus either of the numbers is selected in such a way that when the subscriber (user) 8 makes a voice-message call (voice call or VOIP connection) to this number, the system sends to the recipient of the call the information on the sender, for example, on basis of the A number, and in addition also of the information relating to the stage of the dialogue, in which case the person replying to the voice message will know not only the identity of the subscriber (user) 8, but also what the call concerns and the dialogue will continue logically.
The messages described above are, thus, sent as a bulk delivery to hundreds/thousands of recipients at one time and the A number (=field 32) of the first stage of the dialogue would then always be +35850001 and correspondingly in the second stage of the dialogue always +35850002, so that the reply to each message sent will always be targeted to the right number. In connection with the reply, the A number of the sender 8 is, in turn, defined by the person for whom the booking is made.
According to FIG. 4, the method according to the invention is implemented as follows:
The long, logically continuous, temporally discontinuous session N is implemented as follows. The session N is divided in to sub-stages J (43, 41, 42), which are typically temporally separated from each other. The actual session N is, however, logically continuous, in other words the queries and replies proceed logically for the entire duration of the session.
The service relating to the session N is started in block 43. The first text-form message of session N is then sent to the user of the service, in such a way that the sender address (e.g. the A number) is converted to correspond to the session number N and the session stage J.
In block 42, the stages 2-n of the session N are depicted, in which a text-form message is received, from the user of the message service, at the sender address defined in the message in the previous stage, and the session then proceeds according to the content of the message, in such a way that the sender address (e.g. A number) is converted to correspond to the session number N and the new session stage J. Next, the following text-form message of the session N is sent to the user of the message service.
According to block 42, an additional stage according to the invention is implemented in such stage of the process, in which a voice message (voice call or VOIP connection) is received, from the user of the message service, at the sender address of the message defined in the message in the previous stage, or at an address contained in the message, and the session then proceeds according to the contents of the message, as either a new voice message (voice call or VOIP connection), or as a text message. Several consecutive voice messages (voice call or VOIP connection) belonging to the session N can also be controlled according to the invention, according to a logically continuous, temporally discontinuous session N.
After this, if necessary the following text-form message of session N is sent to the user of the message service, in such a way that the sender address (e.g. A number) is converted to correspond to the session number N and the new session stage J.
According to the invention, a preferred embodiment is an SMS message, but according to the invention the message can be some other digital short message, in which it is possible to reply to the message, without separately defining the recipient. Thus the sender or reply-address field (field 32 in FIG. 3) can contain, instead of telephone-number information, the desired reply address in some other form, for example, as an e-mail address, or as numeric or alphanumeric sender or reply-address information.
Thanks to the number conversion, the message is typically received in an open radio network external to the network of the operator 2, which sent the message, and is routed on the basis of the A number to the system of the service company or association 1.
Thus, in the invention, in an SMS application, before bulk delivery the information of the ‘sender’ field of the text message is changed, in such a way that a different value is written in it to what the sender's number is in reality. This value is obtained from the logic 9, 10 of the service company or association 1, according to a predefined rule, in such a way that the queries and replies arriving in the logic can be combined.
In addition, in the system of the service company or association 1 there is logic 9 connecting the sending end and the receiving end, which can combine a sent message and its return message arriving from an extraneous operator 2, in such a way that the subscriber can reply (from outside the network) from any subscription whatever, but, however, the sending can take place from inside the network using a large capacity and economically. I.e. it is possible to select the cheapest sending operator, but receive from anywhere in the information network.
According to the invention, at the receiving end of the messages it is possible to disperse reception, in such a way that, for example, in Sweden reception takes place in a local network element and in Finland correspondingly in a Finnish network element, from which national network elements the received messages are transferred using suitable connections, for example, an TP link, to the system of the service company or association, for further processing. Thus the international roaming of the service is faster and cheaper, as well as more reliable. In addition, the use of the service is more pleasant for the consumer, because sending takes place to the number of a local operator, and not to the network of a foreign operator, which is considered to be expensive. In some subscriptions, a foreign message is even blocked, i.e., may not function without the service according to the invention.
One application of the invention is described in the following:
There are thousands of experts, who are needed in various catastrophe or emergency situations, or in other unexpected situations, where there is an acute need to have a large number of experts acting simultaneously. Often the situation is such that personnel is required in several locations simultaneously, in which case the emergency control room will send messages concerning several locations. The personnel required then receives the message, using the system according to the invention, in their telephones and each recipient replies to the message that seems most appropriate. Thus the emergency control room can decide on the basis of the replies who to send to which operation and in which area.
For example, after an earthquake an emergency control center sends messages to thousands of emergency-aid specialists, using bulk-delivery logic, stating that help and expertise are required in Area 1, Area 2, and Area 3. When an emergency-aid specialist receives these three messages through his own operator, he can reply to the message that is the best alternative for him. The reply from the expert leaves through a radio network to the number defined by the message as an individual message through the service company or association 1 to the emergency control center. Once the replies have been received, the server of the service provider 1 can combine the information on which expert is going to which of the areas 1-3. Thus the emergency control center can act immediately and get the necessary personnel and equipment rapidly to their destinations.
In the above application, it is also possible to the user of the subscription to be given a possibility to use a voice message according to the invention.
One application according to the invention is also the creation of a link to a person who travels globally in the service of an international major corporation. Large corporations typically have their own message communications centers, responding to the messages sent by which is difficult using existing technology, because if, for example, an American receives a group message from his company when he is in India, the ‘reply’ function cannot be used to reply to the message, because using existing technology there is a non-international number in the sender field. According to the invention, problems relating to both international roaming and also the further processing of the reply to the message are solved.
If, according to what is stated above, a person who is a subscriber wishes to reply only to telephone numbers with the code of his own country, the service provider can send from its own country group messages as a mass sending, in which the number of the sender is converted to an internal number of the recipient's country and the recipients can reply in their own area, without international numbers. In that case, the service provider will require servers in the country in question. Reply messages from the country-specific server are transmitted, for instance, over an IP connection to a server in the service provider's country, in which there is combination logic.
In the above application, it is also possible to the user of the subscription to be offered an opportunity to use a voice message according to the invention.
In the invention, a number external to the network is thus converted into the sender's identifier (=the desired reply address), so that it must return through the radio interface of the network. Thus in the reply situation the message is not routed directly to a service number inside the network, but instead through a radio interface outside the network, so that it roams automatically. For this operation, in one preferred embodiment of the invention there is thus not the short number 16400, but instead the fully roaming international number +358 5016400.
According to the invention, for example, a thousand messages are sent at one time using a bulk-sending application 3, in such a way that each individual message is given converted sender information for the reply message, so that the return messages arrive at different times (as people gradually reply) through several radio modems, so that the momentary capacity required for each radio modem will be small. However, the operation of services outside the service provider's home country, i.e. roaming operation, is achieved with the aid of the invention.
In this application, the term sender information refers to both a telephone number (A number) and to any information whatever, transported with a message, concerning the desired return address.
The method and system according to the invention are implemented, with the aid of at least one computer, in a telecommunications network.
The preferred application environment of the solution according to the invention is disclosed in publication WO 2004/019223, Booking System, messages sent by the system applied to which can be implemented using the mass-sending method according to the present invention.

Claims (30)

The invention claimed is:
1. A method, comprising:
sending, in a telecommunications network to a mobile terminal of a user of a message service, a text-form message, wherein the text-form message relates to a session and a current stage of the session, wherein the sending comprises altering a sender address of the text-form message based on the current stage of the session; and
receiving, at the altered sender address or at an address contained in the sent text-form message, a reply message from the mobile terminal, wherein the session proceeds based on contents of the reply message;
wherein in at least one stage of the session the reply message contains or relates to a voice message and the session proceeds based on contents of the voice message.
2. The method of claim 1, further comprising repeating the sending and receiving steps for at least one subsequent current stage, wherein said repeating comprises altering the sender address of the text-form message based on at least one subsequent current stage and sending the text-form message with the altered sender address.
3. The method of claim 1, further comprising authenticating the mobile terminal based on said receiving the reply message at the altered sender address or at an address contained in the sent text-form message.
4. The method of claim 1, wherein the text-form message comprises a Short Message Service [“SMS”] message.
5. The method of claim 1, wherein the text-form message comprises a Multimedia Message Service [“MMS”] message.
6. The method of claim 1, wherein the text-form message comprises an e-mail message.
7. The method of claim 1, wherein each of the sender addresses comprises an Internet Protocol Address.
8. The method of claim 1, wherein said altering the sender address of the text-form message comprises altering the sender address to an address operative in the mobile terminal's home network or country.
9. A telecommunication apparatus, wherein the telecommunication apparatus is configured to:
send, in a telecommunications network to a mobile terminal of a user of a message service, a text-form message, wherein the text-form message relates to a session and a current stage of the session, wherein the sending comprises altering a sender address of the text-form message based on the current stage of the session; and
receive, at the altered sender address or at an address contained in the sent text-form message, a reply message from the mobile terminal, wherein the session proceeds based on contents of the reply message;
wherein at least one of the reply messages is a service order message, which is associated with at least one order for a supplementary service, which is subject to payment,
wherein the telecommunication apparatus is further configured to initiate delivery of the supplementary service over a communications channel which is not used to send or receive the text-form messages.
10. The telecommunication apparatus of claim 9, further comprising means for repeating the sending and receiving for at least one subsequent current stage, wherein said repeating comprises altering the sender address of the text-form message based on at least one subsequent current stage and sending the text-form message with the altered sender address.
11. The telecommunication apparatus of claim 9, wherein the telecommunication apparatus is further configured to authenticate the mobile terminal based on said receiving the reply message at the altered sender address or at an address contained in the sent text-form message.
12. The telecommunication apparatus of claim 9, wherein the text-form message comprises a Short Message Service [“SMS”] message.
13. The telecommunication apparatus of claim 9, wherein the text-form message comprises a Multimedia Message Service [“MMS”] message.
14. The telecommunication apparatus of claim 9, wherein the text-form message comprises an e-mail message.
15. The telecommunication apparatus of claim 9, wherein said sending means are configured to alter the sender address of the text-form message to an address operative in the mobile terminal's home network or country.
16. The telecommunication apparatus of claim 9, wherein each of the sender addresses comprises an Internet Protocol Address.
17. The telecommunication apparatus of claim 9, wherein the telecommunication apparatus comprises an SMS bulk-delivery system.
18. A telecommunication apparatus, comprising:
a data processor for executing logic instructions;
a set of interfaces to at least one network supporting mobile terminals;
a message sending logic for sending at least one message to at least one of the mobile terminals;
a reply message reception logic for receiving at least one reply message to said at least one of the mobile terminals; and
a sending address converter for converting a sender address in the at least one message to at least one of the mobile terminals;
wherein the telecommunication apparatus further comprises a set of logic instructions whose execution on the data processor causes the data processor to perform the following acts:
sending, in the telecommunications network to a mobile terminal of a user of a message service, a text-form message, wherein the text-form message relates to a session and a current stage of the session, wherein the sending comprises altering a sender address of the text-form message based on the current stage of the session; and
receiving, at the altered sender address or at an address contained in the sent text-form message, a reply message from the mobile terminal, wherein the session proceeds based on contents of the reply message;
wherein in at least one stage of the session the reply message contains or relates to a voice message and the session proceeds based on contents of the voice message.
19. A tangible and non-transitory program carrier, comprising:
logic instructions executable on a data processing apparatus connectable to a telecommunications network supporting mobile terminals;
wherein execution of the logic instructions on the data processing apparatus causes the data processing apparatus to carry out the following acts:
sending, in the telecommunications network to a mobile terminal of a user of a message service, a text-form message, wherein the text-form message relates to a session and a current stage of the session, wherein the sending comprises altering a sender address of the text-form message based on the current stage of the session; and
receiving, at the altered sender address or at an address contained in the sent text-form message, a reply message from the mobile terminal, wherein the session proceeds based on contents of the reply message;
wherein in at least one stage of the session the reply message contains or relates to a voice message and the session proceeds based on contents of the voice message.
20. The apparatus of claim 18, further comprising means for repeating the sending and receiving for at least one subsequent current sage, wherein said repeating comprises altering the sender address of the text-form message based on at least one subsequent current stage and sending the text-form message with the altered sender address.
21. The telecommunication apparatus of claim 18, wherein the telecommunication apparatus is further configured to authenticate the mobile terminal based on said receiving the reply message at the altered sender address or at an address contained in the sent text-form message.
22. The telecommunication apparatus of claim 18, wherein the text-form message comprises a Short Message Service [“SMS”] message.
23. The telecommunication apparatus of claim 18, wherein the text-form message comprises a Multimedia Message Service [“MMS”] message.
24. The telecommunication apparatus of claim 18, wherein the text-form message comprises an e-mail message.
25. The telecommunication apparatus of claim 18, wherein said sending means are configured to alter the sender address of the text-form message to an address operative in the mobile terminal's home network or country.
26. The telecommunication apparatus of claim 18, wherein each of the sender addresses comprises an Internet Protocol Address.
27. The telecommunication apparatus of claim 18, wherein the telecommunication apparatus comprises an SMS bulk-delivery system.
28. The method of claim 1, wherein the received reply messages is a service order message, which is associated with at least one order for a supplementary service, which is subject to payment, wherein the method further comprises initiating delivery of the supplementary service over a communications channel which is not used to send or receive the text-form messages.
29. The telecommunication apparatus of claim 18, wherein at least one of the reply messages is a service order message, which is associated with at least one order for a supplementary service, which is subject to payment, wherein the telecommunication apparatus is further configured to initiate delivery of the supplementary service over a communications channel which is not used to send or receive the text-form messages.
30. The tangible and non-transitory program carrier of claim 19, wherein the reply message is a service order message, which is associated with at least one order for a supplementary service, which is subject to payment, wherein execution of the logic instructions on the data processing apparatus cause the data processing apparatus to initiate delivery of the supplementary service over a communications channel which is not used to send or receive the text-form messages.
US14/519,606 2006-05-02 2014-10-21 Method and system for combining text and voice messages in a communications dialogue Active USRE46395E1 (en)

Priority Applications (3)

Application Number Priority Date Filing Date Title
US14/519,606 USRE46395E1 (en) 2006-05-02 2014-10-21 Method and system for combining text and voice messages in a communications dialogue
US14/552,013 US20150080038A1 (en) 2006-05-02 2014-11-24 Method and system for combining text and voice messages in a communications dialogue
US15/373,500 USRE49002E1 (en) 2006-05-02 2016-12-09 Method and system for combining text and voice messages in a communications dialogue

Applications Claiming Priority (6)

Application Number Priority Date Filing Date Title
FI20060419A FI118585B (en) 2006-05-02 2006-05-02 Procedure and system for combining text and audio messages in a communication dialogue
FI20060419 2006-05-02
PCT/FI2007/050229 WO2007125171A1 (en) 2006-05-02 2007-04-26 Method and system for combining text and voice messages in a communications dialogue
US13/548,255 US8576993B2 (en) 2006-05-02 2012-07-13 Method and system for combining text and voice messages in a communications dialogue
US14/042,854 US8837689B2 (en) 2006-05-02 2013-10-01 Method and system for combining text and voice messages in a communications dialogue
US14/519,606 USRE46395E1 (en) 2006-05-02 2014-10-21 Method and system for combining text and voice messages in a communications dialogue

Related Parent Applications (1)

Application Number Title Priority Date Filing Date
US14/042,854 Reissue US8837689B2 (en) 2006-05-02 2013-10-01 Method and system for combining text and voice messages in a communications dialogue

Related Child Applications (2)

Application Number Title Priority Date Filing Date
US14/042,854 Continuation US8837689B2 (en) 2006-05-02 2013-10-01 Method and system for combining text and voice messages in a communications dialogue
US14/552,013 Continuation US20150080038A1 (en) 2006-05-02 2014-11-24 Method and system for combining text and voice messages in a communications dialogue

Publications (1)

Publication Number Publication Date
USRE46395E1 true USRE46395E1 (en) 2017-05-02

Family

ID=36539866

Family Applications (6)

Application Number Title Priority Date Filing Date
US12/226,878 Expired - Fee Related US8254531B2 (en) 2006-05-02 2007-04-26 Method and system for combining text and voice messages in a communications dialogue
US13/548,255 Active US8576993B2 (en) 2006-05-02 2012-07-13 Method and system for combining text and voice messages in a communications dialogue
US14/042,854 Ceased US8837689B2 (en) 2006-05-02 2013-10-01 Method and system for combining text and voice messages in a communications dialogue
US14/519,606 Active USRE46395E1 (en) 2006-05-02 2014-10-21 Method and system for combining text and voice messages in a communications dialogue
US14/552,013 Abandoned US20150080038A1 (en) 2006-05-02 2014-11-24 Method and system for combining text and voice messages in a communications dialogue
US15/373,500 Active USRE49002E1 (en) 2006-05-02 2016-12-09 Method and system for combining text and voice messages in a communications dialogue

Family Applications Before (3)

Application Number Title Priority Date Filing Date
US12/226,878 Expired - Fee Related US8254531B2 (en) 2006-05-02 2007-04-26 Method and system for combining text and voice messages in a communications dialogue
US13/548,255 Active US8576993B2 (en) 2006-05-02 2012-07-13 Method and system for combining text and voice messages in a communications dialogue
US14/042,854 Ceased US8837689B2 (en) 2006-05-02 2013-10-01 Method and system for combining text and voice messages in a communications dialogue

Family Applications After (2)

Application Number Title Priority Date Filing Date
US14/552,013 Abandoned US20150080038A1 (en) 2006-05-02 2014-11-24 Method and system for combining text and voice messages in a communications dialogue
US15/373,500 Active USRE49002E1 (en) 2006-05-02 2016-12-09 Method and system for combining text and voice messages in a communications dialogue

Country Status (7)

Country Link
US (6) US8254531B2 (en)
EP (1) EP2014112B1 (en)
DK (1) DK2014112T3 (en)
FI (1) FI118585B (en)
HU (1) HUE045808T2 (en)
PL (1) PL2014112T3 (en)
WO (1) WO2007125171A1 (en)

Families Citing this family (40)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US9171307B2 (en) 2002-08-21 2015-10-27 Bookit Oy Ajanvarauspalvelu Using successive levels of authentication in online commerce
US9406062B2 (en) 2001-08-21 2016-08-02 Bookit Oy Ajanvarauspalvelu Authentication method and system
US10929784B2 (en) 2001-08-21 2021-02-23 Bookit Oy Booking method and system
US8737955B2 (en) 2001-08-21 2014-05-27 Bookit Oy Ajanvarauspalvelu Managing recurring payments from mobile terminals
US8666380B2 (en) 2001-08-21 2014-03-04 Bookit Oy Ajanvarauspalvelu Communication method and system
FI20011680A (en) 2001-08-21 2003-02-22 Bookit Oy Appointment method and system
US8737959B2 (en) 2001-08-21 2014-05-27 Bookit Oy Ajanvarauspalvelu Managing recurring payments from mobile terminals
FI117663B (en) 2005-12-02 2006-12-29 Bookit Oy Ajanvarauspalvelu Message sending method for telecommunication network, involves converting reply address information to correspond to dialogue so that message transmission and reception are implemented in different parts of telecommunication system
FI118586B (en) 2006-05-02 2007-12-31 Bookit Oy Ajanvarauspalvelu Procedure and system for combining text and audio messages in a communication dialogue
US8737958B2 (en) 2001-08-21 2014-05-27 Bookit Oy Ajanvarauspalvelu Managing recurring payments from mobile terminals
US10902491B2 (en) 2001-08-21 2021-01-26 Bookit Oy Product/service reservation and delivery facilitation with semantic analysis enabled dialog assistance
FI118585B (en) 2006-05-02 2007-12-31 Bookit Oy Ajanvarauspalvelu Procedure and system for combining text and audio messages in a communication dialogue
US8737954B2 (en) 2001-08-21 2014-05-27 Bookit Oy Ajanvarauspalvelu Managing recurring payments from mobile terminals
US9578022B2 (en) 2001-08-21 2017-02-21 Bookit Oy Ajanvarauspalvelu Multi-factor authentication techniques
US9288315B2 (en) 2001-08-21 2016-03-15 Bookit Oy Ajanvarauspalvelu Method and system for mediating and provisioning services
US10469591B2 (en) 2001-08-21 2019-11-05 Bookit Oy Method and system for mediating and provisioning services
FI124899B (en) 2008-07-04 2015-03-13 Bookit Oy Ajanvarauspalvelu Method and system for sending messages
US9937531B2 (en) 2009-03-10 2018-04-10 Bookit Oy Ajanvarauspalvelu Method and system for delivery of goods
FI119168B (en) 2006-04-21 2008-08-15 Jukka Tapio Aula SMS delivery method and system for queries and invitations
US11004114B2 (en) 2001-08-21 2021-05-11 Bookit Oy Components, system, platform and methodologies for mediating and provisioning services and product delivery and orchestrating, mediating and authenticating transactions and interactions
US9418361B2 (en) 2001-08-21 2016-08-16 Bookit Oy Ajanvarauspalvelu Managing recurring payments from mobile terminals
US9406032B2 (en) 2001-08-21 2016-08-02 Bookit Oy Ajanvarauspalvelu Financial fraud prevention method and system
US9807614B2 (en) 2001-08-21 2017-10-31 Bookit Oy Ajanvarauspalvelu Using successive levels of authentication in online commerce
US8271413B2 (en) 2008-11-25 2012-09-18 Google Inc. Providing digital content based on expected user behavior
US9501775B2 (en) 2009-03-10 2016-11-22 Bookit Oy Ajanvarauspalvelu Managing recurring payments from mobile terminals
US8224362B1 (en) 2009-10-01 2012-07-17 Google Inc. Text message sessions
US8270575B2 (en) 2009-11-25 2012-09-18 Soundbite Communications, Inc. Managing interactive communications campaigns
US8462918B2 (en) 2009-11-25 2013-06-11 Soundbite Communications, Inc. Method and system for managing interactive communications campaigns with text messaging
US8594312B2 (en) 2009-12-02 2013-11-26 Soundbite Communications, Inc. Method and system for managing interactive communications campaigns with call pacing
US9906927B2 (en) 2011-09-28 2018-02-27 Elwha Llc Multi-modality communication initiation
US9503550B2 (en) 2011-09-28 2016-11-22 Elwha Llc Multi-modality communication modification
US9788349B2 (en) 2011-09-28 2017-10-10 Elwha Llc Multi-modality communication auto-activation
US9002937B2 (en) 2011-09-28 2015-04-07 Elwha Llc Multi-party multi-modality communication
US9794209B2 (en) 2011-09-28 2017-10-17 Elwha Llc User interface for multi-modality communication
US9699632B2 (en) 2011-09-28 2017-07-04 Elwha Llc Multi-modality communication with interceptive conversion
US9477943B2 (en) 2011-09-28 2016-10-25 Elwha Llc Multi-modality communication
FI123399B (en) 2012-04-04 2013-03-28 Seniortek Oy Monitoring system
US9992021B1 (en) 2013-03-14 2018-06-05 GoTenna, Inc. System and method for private and point-to-point communication between computing devices
US11290878B2 (en) 2015-03-04 2022-03-29 Smartcom Labs Oy Components, system, platform and methodologies for mediating and provisioning services and product delivery and orchestrating, mediating and authenticating transactions and interactions
US10270707B1 (en) * 2015-04-06 2019-04-23 EMC IP Holding Company LLC Distributed catalog service for multi-cluster data processing platform

Citations (101)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5592666A (en) 1994-10-31 1997-01-07 Sinper Corporation Method and system for storing and retrieving data from a multidimensional array using database pointers
WO1997006603A2 (en) 1995-08-04 1997-02-20 Motorola Inc. Method and apparatus for flexible response messaging in a radio communication system
US5838965A (en) 1994-11-10 1998-11-17 Cadis, Inc. Object oriented database management system
EP0881802A1 (en) 1997-05-29 1998-12-02 Casio Computer Co., Ltd. Method and device for specifying a transmission of, and a reply to, an electronic message
US5940818A (en) 1997-06-30 1999-08-17 International Business Machines Corporation Attribute-based access for multi-dimensional databases
US5987467A (en) 1997-08-15 1999-11-16 At&T Corp. Method of calculating tuples for data cubes
US6003036A (en) 1998-02-12 1999-12-14 Martin; Michael W. Interval-partitioning method for multidimensional data
EP0967754A2 (en) 1998-06-19 1999-12-29 Lucent Technologies Inc. System and method for allowing communication between networks having incompatible addressing formats
US6085100A (en) 1997-01-03 2000-07-04 Nokia Telecommunications Oy Routing a short message reply
WO2000041102A2 (en) 1998-12-31 2000-07-13 Jan Trebesius Online ordering system, especially for restaurants, and method for operating an online ordering system of this type
US6104870A (en) 1998-07-02 2000-08-15 International Business Machines Corporation Method and system for improving communications in data communications networks that provide network emulation
WO2000052601A1 (en) 1999-03-02 2000-09-08 Global Reservation Systems, Inc. A method and system for providing travel reservation and related services
EP1065899A1 (en) 1999-06-30 2001-01-03 Telefonaktiebolaget L M Ericsson (Publ) Method and apparatus for exchanging messages in a two-way communication system
WO2001013299A2 (en) 1999-08-12 2001-02-22 Travel Services International, Inc. Online reservation system and method
US6199076B1 (en) 1996-10-02 2001-03-06 James Logan Audio program player including a dynamic program selection controller
US6236968B1 (en) 1998-05-14 2001-05-22 International Business Machines Corporation Sleep prevention dialog based car system
WO2001039033A1 (en) 1999-11-23 2001-05-31 Sonera Oyj Ticket system
WO2001053991A1 (en) 2000-01-19 2001-07-26 R2000, Inc. Dba Ireserve.Com Reservation/appointment system and method
US20010037264A1 (en) 2000-04-26 2001-11-01 Dirk Husemann Payment for network-based commercial transactions using a mobile phone
US20010049785A1 (en) 2000-01-26 2001-12-06 Kawan Joseph C. System and method for user authentication
US20020028686A1 (en) 2000-09-05 2002-03-07 Michael Kagi Short message service ordering system
US20020032589A1 (en) 2000-09-13 2002-03-14 Infospace, Inc. System and method for providing an advanced personal information manager
US20020059146A1 (en) 2000-09-07 2002-05-16 Swivel Technologies Limited Systems and methods for identity verification for secure transactions
US20020080822A1 (en) 2000-12-22 2002-06-27 Brown Michael K. Address defined session management over stateless communications channels
US20020104007A1 (en) 2000-11-29 2002-08-01 Moodie Justin Charles Wireless communication system for a quiz game
US20020111914A1 (en) 2000-08-31 2002-08-15 Shuji Terada Method for specifying product delivery destinations
WO2002067602A1 (en) 2001-02-19 2002-08-29 Sensible Group Limited Enhanced text based messaging system
US20020128908A1 (en) 2000-09-15 2002-09-12 Levin Brian E. System for conducting user-specific promotional campaigns using multiple communications device platforms
US20020165000A1 (en) 2001-05-03 2002-11-07 Fok Kenny K. Instant messaging to a mobile device
US20020173319A1 (en) 2001-05-17 2002-11-21 Comverse Network Systems, Ltd. SMS conference
US20020180696A1 (en) 2001-05-30 2002-12-05 Michael Maritzen System and method of secure touch screen input and display
US20020184509A1 (en) 1998-02-13 2002-12-05 Scheidt Edward M. Multiple factor-based user identification and authentication
US20020188562A1 (en) 2001-06-07 2002-12-12 Yoichiro Igarashi Billing system, and device constituting same
US20020191795A1 (en) 2001-05-24 2002-12-19 Wills Fergus M. Method and apparatus for protecting indentities of mobile devices on a wireless network
US20030005126A1 (en) 2001-05-25 2003-01-02 Solomio Corp. Method and system for facilitating interactive communication
FI20011680A (en) 2001-08-21 2003-02-22 Bookit Oy Appointment method and system
US6539360B1 (en) 1999-02-05 2003-03-25 United Parcel Service Of America, Inc. Special handling processing in a package transportation system
US6556818B1 (en) * 2000-04-24 2003-04-29 Bell Atlantic Mobile, Inc. Fixed calling party pays charges
US6560456B1 (en) 1999-05-24 2003-05-06 Openwave Systems, Inc. System and method for providing subscriber-initiated information over the short message service (SMS) or a microbrowser
US6564261B1 (en) 1999-05-10 2003-05-13 Telefonaktiebolaget Lm Ericsson (Publ) Distributed system to intelligently establish sessions between anonymous users over various networks
US20030163536A1 (en) 2002-02-27 2003-08-28 Siemens Medical Solutions Health Services Corporation Message communications addressing system
US6625461B1 (en) 2000-03-31 2003-09-23 Telefonaktiebolaget Lm Ericsson (Publ) Method and system for providing compatibility between telecommunication networks using different transmission signaling systems
US6639919B2 (en) 2001-05-01 2003-10-28 Adc Dsl Systems, Inc. Bit-level control for dynamic bandwidth allocation
US20030211844A1 (en) 2002-05-09 2003-11-13 Nec Corporation System and method for automatically changing user data
GB2391646A (en) 2002-08-06 2004-02-11 James Andrew Groves Secure web page authenication method using a telephone number or SMS message
KR20040013261A (en) 2002-08-05 2004-02-14 엘지전자 주식회사 Contents offering system for general traffic
WO2004019223A1 (en) 2002-08-21 2004-03-04 Bookit Oy Booking method and system
US20040097247A1 (en) 2000-10-18 2004-05-20 Kirsti Vilkuna Method for performing an inquiry in a telecommunications network
US20040139318A1 (en) 2002-11-06 2004-07-15 Digital Interactive Entertainment, Llc Activation and personalization of downloadable content
US6772336B1 (en) 1998-10-16 2004-08-03 Alfred R. Dixon, Jr. Computer access authentication method
US20040157628A1 (en) 2001-04-25 2004-08-12 Ronen Daniel Short sleeve stent delivery catheter and methods
EP1458201A1 (en) 2003-03-04 2004-09-15 Openwave Systems Inc. System and method for threading short message service (SMS) messages with multimedia messaging service (MMS) messages
US20040198322A1 (en) 2002-04-12 2004-10-07 Infospace, Inc. Method and system for session management of short message service enabled applications
US20050027608A1 (en) 2003-07-29 2005-02-03 Andreas Wiesmuller System and method for providing commercial services over a wireless communication network
US20050044042A1 (en) 2001-08-31 2005-02-24 Dennis Mendiola Financial transaction system and method using electronic messaging
US20050054286A1 (en) 2001-10-15 2005-03-10 Jawahar Kanjilal Method of providing live feedback
US20050065995A1 (en) 2003-09-23 2005-03-24 Microsoft Corporation Content and task-execution services provided through dialog-based interfaces
US6873688B1 (en) 1999-09-30 2005-03-29 Oy Riddes Ltd. Method for carrying out questionnaire based survey in cellular radio system, a cellular radio system and a base station
US20050102230A1 (en) 2000-11-15 2005-05-12 Haidar Mahmoud N.Y. Electronic payment and associated systems
US20050171738A1 (en) 2004-02-02 2005-08-04 United Parcel Service Of America, Inc. Systems and methods for transporting a product using an environmental sensor
US20050268107A1 (en) 2003-05-09 2005-12-01 Harris William H System and method for authenticating users using two or more factors
US20060010085A1 (en) 2004-07-07 2006-01-12 Mcmeen Susan System and method for automated response piece
US6990332B2 (en) 1999-02-02 2006-01-24 Sonera Oyj Method and system for transmitting subscriber-specific information in a telecommunication system
US20060040682A1 (en) 2003-06-10 2006-02-23 Werner Goertz Method and telecommunications device for transmitting and receiving service messages to and from a service centre
US20060075139A1 (en) 2000-06-23 2006-04-06 Cloudshield Technologies, Inc. Apparatus and method for domain name resolution
US20060131385A1 (en) 2004-12-16 2006-06-22 Kim Mike I Conditional transaction notification and implied approval system
US20060168064A1 (en) 2002-07-01 2006-07-27 Anh Huynh Electronic message management
US20060224407A1 (en) 2004-10-06 2006-10-05 Mills Steven E System and method for automatic response piece information retrieval
WO2006122399A1 (en) 2005-05-20 2006-11-23 Ingenico Canada Ltd. Automated payment system with additional capability
US20060271551A1 (en) 2005-05-24 2006-11-30 Marko Suojasto Method for the delivery of area related messages in a mobile communication system
US7149537B1 (en) 2002-02-12 2006-12-12 Cellco Partnership Method and system for generating a user-accessible internet-based mobile messaging log
US7154060B2 (en) 2001-09-28 2006-12-26 Siemens Dematic Ag Parcel dispatch manager system and method
FI117663B (en) 2005-12-02 2006-12-29 Bookit Oy Ajanvarauspalvelu Message sending method for telecommunication network, involves converting reply address information to correspond to dialogue so that message transmission and reception are implemented in different parts of telecommunication system
US20070010266A1 (en) 2005-07-08 2007-01-11 Soleo Communications, Inc. System and method for providing interactive wireless data and voice based services
US20070047533A1 (en) 2005-08-31 2007-03-01 Microsoft Corporation Voice over internet protocol (VoIP) management
US20070105536A1 (en) 2005-11-07 2007-05-10 Tingo George Jr Methods and apparatus for providing SMS notification, advertisement and e-commerce systems for university communities
US7222081B1 (en) 2000-10-05 2007-05-22 Fujitsu Limited System and method for continuous delivery schedule including automated customer notification
US20070135101A1 (en) 2005-12-08 2007-06-14 Comverse, Ltd. Enhanced visual IVR capabilities
US20070143230A1 (en) 2003-06-30 2007-06-21 Selvanathan Narainsamy Transaction verification system
GB2435565A (en) 2006-08-09 2007-08-29 Cvon Services Oy Messaging system
US20070239578A1 (en) 2004-12-16 2007-10-11 Klemens Gaida Method For Initializing An Exchange Of Services Between At Least Two Parties
FI20060387A (en) 2006-04-21 2007-10-22 Jukka Tapio Aula SMS delivery method for queries and invitations
WO2007125171A1 (en) 2006-05-02 2007-11-08 Bookit Oy Ajanvarauspalvelu Method and system for combining text and voice messages in a communications dialogue
US20070288215A1 (en) 2006-03-20 2007-12-13 Lawrence Goldman Techniques for Determining the Effects on a System of a Component that has Four States
FI118586B (en) 2006-05-02 2007-12-31 Bookit Oy Ajanvarauspalvelu Procedure and system for combining text and audio messages in a communication dialogue
US20080147408A1 (en) 2006-12-19 2008-06-19 International Business Machines Corporation Dialect translator for a speech application environment extended for interactive text exchanges
US20080212759A1 (en) * 2007-02-01 2008-09-04 Iqzone Anonymity engine for online advertising, sales and information distribution
US20080256191A1 (en) 2007-04-10 2008-10-16 Markettools, Inc. Session management system and method for use with stateless messaging services
US20080287150A1 (en) * 2007-04-16 2008-11-20 John Yue Jun Jiang Method and system for inserting advertisment content into a text message
US20080285475A1 (en) 2007-05-18 2008-11-20 Louis Menditto Charging for Network Services based on Delivered Quality of Service
US20090175422A1 (en) 2008-01-07 2009-07-09 West Corporation System and method for handling communications presented to a special number answering position
US20090264100A1 (en) 2006-05-22 2009-10-22 Cell 2 Net (Isreal) Ltd Flexible Messaging System For Mobile Phone Users
US7610224B2 (en) 2001-11-02 2009-10-27 Amazon Technologies, Inc. Delivering ordered items to an appropriate address
US20090281929A1 (en) 2008-05-08 2009-11-12 United Parcel Service Of America, Inc. Proactive Monitoring and Intervention Capabilities in a Package Delivery System
US7619584B2 (en) 2006-09-08 2009-11-17 Generation One, Inc. Messaging including active response feature
WO2010000949A1 (en) 2008-07-04 2010-01-07 Bookit Oy Ajanvarauspalvelu Method and system for sending messages
US20100030689A1 (en) 2004-05-17 2010-02-04 Asael Ramos Transaction authentication system and method
US7660397B2 (en) 2004-09-07 2010-02-09 UMS United Messaging Systems Optimised control of traffic load on switches in a communication network
US7844674B2 (en) 2004-12-03 2010-11-30 Clairmail Inc. Architecture for general purpose trusted personal access system and methods therefor
US7996023B2 (en) 2005-07-13 2011-08-09 Mcgary Faith System and method for providing mobile device services using SMS communications
US8359242B2 (en) 2001-12-05 2013-01-22 Sybase 368, Inc. Method for exchanging data concerning an electronic transaction

Family Cites Families (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7590696B1 (en) * 2002-11-18 2009-09-15 Aol Llc Enhanced buddy list using mobile device identifiers

Patent Citations (119)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5592666A (en) 1994-10-31 1997-01-07 Sinper Corporation Method and system for storing and retrieving data from a multidimensional array using database pointers
US5838965A (en) 1994-11-10 1998-11-17 Cadis, Inc. Object oriented database management system
WO1997006603A2 (en) 1995-08-04 1997-02-20 Motorola Inc. Method and apparatus for flexible response messaging in a radio communication system
US6199076B1 (en) 1996-10-02 2001-03-06 James Logan Audio program player including a dynamic program selection controller
US6085100A (en) 1997-01-03 2000-07-04 Nokia Telecommunications Oy Routing a short message reply
EP0881802A1 (en) 1997-05-29 1998-12-02 Casio Computer Co., Ltd. Method and device for specifying a transmission of, and a reply to, an electronic message
US5940818A (en) 1997-06-30 1999-08-17 International Business Machines Corporation Attribute-based access for multi-dimensional databases
US5987467A (en) 1997-08-15 1999-11-16 At&T Corp. Method of calculating tuples for data cubes
US6003036A (en) 1998-02-12 1999-12-14 Martin; Michael W. Interval-partitioning method for multidimensional data
US20020184509A1 (en) 1998-02-13 2002-12-05 Scheidt Edward M. Multiple factor-based user identification and authentication
US6236968B1 (en) 1998-05-14 2001-05-22 International Business Machines Corporation Sleep prevention dialog based car system
EP0967754A2 (en) 1998-06-19 1999-12-29 Lucent Technologies Inc. System and method for allowing communication between networks having incompatible addressing formats
US6104870A (en) 1998-07-02 2000-08-15 International Business Machines Corporation Method and system for improving communications in data communications networks that provide network emulation
US6772336B1 (en) 1998-10-16 2004-08-03 Alfred R. Dixon, Jr. Computer access authentication method
WO2000041102A2 (en) 1998-12-31 2000-07-13 Jan Trebesius Online ordering system, especially for restaurants, and method for operating an online ordering system of this type
US6990332B2 (en) 1999-02-02 2006-01-24 Sonera Oyj Method and system for transmitting subscriber-specific information in a telecommunication system
US6539360B1 (en) 1999-02-05 2003-03-25 United Parcel Service Of America, Inc. Special handling processing in a package transportation system
WO2000052601A1 (en) 1999-03-02 2000-09-08 Global Reservation Systems, Inc. A method and system for providing travel reservation and related services
US6564261B1 (en) 1999-05-10 2003-05-13 Telefonaktiebolaget Lm Ericsson (Publ) Distributed system to intelligently establish sessions between anonymous users over various networks
US6560456B1 (en) 1999-05-24 2003-05-06 Openwave Systems, Inc. System and method for providing subscriber-initiated information over the short message service (SMS) or a microbrowser
EP1065899A1 (en) 1999-06-30 2001-01-03 Telefonaktiebolaget L M Ericsson (Publ) Method and apparatus for exchanging messages in a two-way communication system
WO2001013299A2 (en) 1999-08-12 2001-02-22 Travel Services International, Inc. Online reservation system and method
US6873688B1 (en) 1999-09-30 2005-03-29 Oy Riddes Ltd. Method for carrying out questionnaire based survey in cellular radio system, a cellular radio system and a base station
WO2001039033A1 (en) 1999-11-23 2001-05-31 Sonera Oyj Ticket system
WO2001053991A1 (en) 2000-01-19 2001-07-26 R2000, Inc. Dba Ireserve.Com Reservation/appointment system and method
US20010049785A1 (en) 2000-01-26 2001-12-06 Kawan Joseph C. System and method for user authentication
US6625461B1 (en) 2000-03-31 2003-09-23 Telefonaktiebolaget Lm Ericsson (Publ) Method and system for providing compatibility between telecommunication networks using different transmission signaling systems
US6556818B1 (en) * 2000-04-24 2003-04-29 Bell Atlantic Mobile, Inc. Fixed calling party pays charges
US20010037264A1 (en) 2000-04-26 2001-11-01 Dirk Husemann Payment for network-based commercial transactions using a mobile phone
US20060075139A1 (en) 2000-06-23 2006-04-06 Cloudshield Technologies, Inc. Apparatus and method for domain name resolution
US20020111914A1 (en) 2000-08-31 2002-08-15 Shuji Terada Method for specifying product delivery destinations
US20020028686A1 (en) 2000-09-05 2002-03-07 Michael Kagi Short message service ordering system
US20020059146A1 (en) 2000-09-07 2002-05-16 Swivel Technologies Limited Systems and methods for identity verification for secure transactions
US20020032589A1 (en) 2000-09-13 2002-03-14 Infospace, Inc. System and method for providing an advanced personal information manager
US20020128908A1 (en) 2000-09-15 2002-09-12 Levin Brian E. System for conducting user-specific promotional campaigns using multiple communications device platforms
US7222081B1 (en) 2000-10-05 2007-05-22 Fujitsu Limited System and method for continuous delivery schedule including automated customer notification
US20040097247A1 (en) 2000-10-18 2004-05-20 Kirsti Vilkuna Method for performing an inquiry in a telecommunications network
US20050102230A1 (en) 2000-11-15 2005-05-12 Haidar Mahmoud N.Y. Electronic payment and associated systems
US20020104007A1 (en) 2000-11-29 2002-08-01 Moodie Justin Charles Wireless communication system for a quiz game
US20020080822A1 (en) 2000-12-22 2002-06-27 Brown Michael K. Address defined session management over stateless communications channels
WO2002067602A1 (en) 2001-02-19 2002-08-29 Sensible Group Limited Enhanced text based messaging system
US20040157628A1 (en) 2001-04-25 2004-08-12 Ronen Daniel Short sleeve stent delivery catheter and methods
US20070123246A1 (en) 2001-04-25 2007-05-31 Celltick Technologies Ltd. Mobile cellular telecommunications infrastructure based multi-user applications
US6639919B2 (en) 2001-05-01 2003-10-28 Adc Dsl Systems, Inc. Bit-level control for dynamic bandwidth allocation
US20020165000A1 (en) 2001-05-03 2002-11-07 Fok Kenny K. Instant messaging to a mobile device
US20020173319A1 (en) 2001-05-17 2002-11-21 Comverse Network Systems, Ltd. SMS conference
US20020191795A1 (en) 2001-05-24 2002-12-19 Wills Fergus M. Method and apparatus for protecting indentities of mobile devices on a wireless network
US20030005126A1 (en) 2001-05-25 2003-01-02 Solomio Corp. Method and system for facilitating interactive communication
US20020180696A1 (en) 2001-05-30 2002-12-05 Michael Maritzen System and method of secure touch screen input and display
US20020188562A1 (en) 2001-06-07 2002-12-12 Yoichiro Igarashi Billing system, and device constituting same
US20040128173A1 (en) 2001-08-21 2004-07-01 Jukka Salonen Booking method and system
US20030101071A1 (en) 2001-08-21 2003-05-29 Jukka Salonen Booking method and system
FI20011680A (en) 2001-08-21 2003-02-22 Bookit Oy Appointment method and system
US20040128158A1 (en) 2001-08-21 2004-07-01 Jukka Salonen Booking method and system
US7406429B2 (en) * 2001-08-21 2008-07-29 Bookit Oy Ajanvarauspalvelu Booking method and system
US20050246209A1 (en) 2001-08-21 2005-11-03 Jukka Salonen Booking method and system
US8050664B2 (en) 2001-08-21 2011-11-01 Bookit Oy Ajanvarauspalvelu Booking method and system
US7610208B2 (en) 2001-08-21 2009-10-27 Bookit Oy Ajanvarauspalvelu Booking method and system
US20050044042A1 (en) 2001-08-31 2005-02-24 Dennis Mendiola Financial transaction system and method using electronic messaging
US7154060B2 (en) 2001-09-28 2006-12-26 Siemens Dematic Ag Parcel dispatch manager system and method
US20050054286A1 (en) 2001-10-15 2005-03-10 Jawahar Kanjilal Method of providing live feedback
US7610224B2 (en) 2001-11-02 2009-10-27 Amazon Technologies, Inc. Delivering ordered items to an appropriate address
US8359242B2 (en) 2001-12-05 2013-01-22 Sybase 368, Inc. Method for exchanging data concerning an electronic transaction
US7149537B1 (en) 2002-02-12 2006-12-12 Cellco Partnership Method and system for generating a user-accessible internet-based mobile messaging log
US20030163536A1 (en) 2002-02-27 2003-08-28 Siemens Medical Solutions Health Services Corporation Message communications addressing system
US20040198322A1 (en) 2002-04-12 2004-10-07 Infospace, Inc. Method and system for session management of short message service enabled applications
US20030211844A1 (en) 2002-05-09 2003-11-13 Nec Corporation System and method for automatically changing user data
US20060168064A1 (en) 2002-07-01 2006-07-27 Anh Huynh Electronic message management
KR20040013261A (en) 2002-08-05 2004-02-14 엘지전자 주식회사 Contents offering system for general traffic
GB2391646A (en) 2002-08-06 2004-02-11 James Andrew Groves Secure web page authenication method using a telephone number or SMS message
CN1675637A (en) 2002-08-21 2005-09-28 布科特有限公司 Booking method and system
WO2004019223A1 (en) 2002-08-21 2004-03-04 Bookit Oy Booking method and system
EP1546938A1 (en) 2002-08-21 2005-06-29 Jukka Salonen Booking method and system
US20040139318A1 (en) 2002-11-06 2004-07-15 Digital Interactive Entertainment, Llc Activation and personalization of downloadable content
EP1458201A1 (en) 2003-03-04 2004-09-15 Openwave Systems Inc. System and method for threading short message service (SMS) messages with multimedia messaging service (MMS) messages
US20040185883A1 (en) 2003-03-04 2004-09-23 Jason Rukman System and method for threading short message service (SMS) messages with multimedia messaging service (MMS) messages
US20050268107A1 (en) 2003-05-09 2005-12-01 Harris William H System and method for authenticating users using two or more factors
US20060040682A1 (en) 2003-06-10 2006-02-23 Werner Goertz Method and telecommunications device for transmitting and receiving service messages to and from a service centre
US20070143230A1 (en) 2003-06-30 2007-06-21 Selvanathan Narainsamy Transaction verification system
US20050027608A1 (en) 2003-07-29 2005-02-03 Andreas Wiesmuller System and method for providing commercial services over a wireless communication network
US20050065995A1 (en) 2003-09-23 2005-03-24 Microsoft Corporation Content and task-execution services provided through dialog-based interfaces
US20050171738A1 (en) 2004-02-02 2005-08-04 United Parcel Service Of America, Inc. Systems and methods for transporting a product using an environmental sensor
US20100030689A1 (en) 2004-05-17 2010-02-04 Asael Ramos Transaction authentication system and method
US7451118B2 (en) 2004-07-07 2008-11-11 United States Postal Service System and method for automated response piece
US20060010085A1 (en) 2004-07-07 2006-01-12 Mcmeen Susan System and method for automated response piece
US7660397B2 (en) 2004-09-07 2010-02-09 UMS United Messaging Systems Optimised control of traffic load on switches in a communication network
US20060224407A1 (en) 2004-10-06 2006-10-05 Mills Steven E System and method for automatic response piece information retrieval
US7844674B2 (en) 2004-12-03 2010-11-30 Clairmail Inc. Architecture for general purpose trusted personal access system and methods therefor
US20060131385A1 (en) 2004-12-16 2006-06-22 Kim Mike I Conditional transaction notification and implied approval system
US20070239578A1 (en) 2004-12-16 2007-10-11 Klemens Gaida Method For Initializing An Exchange Of Services Between At Least Two Parties
WO2006122399A1 (en) 2005-05-20 2006-11-23 Ingenico Canada Ltd. Automated payment system with additional capability
US20060271551A1 (en) 2005-05-24 2006-11-30 Marko Suojasto Method for the delivery of area related messages in a mobile communication system
US20070010266A1 (en) 2005-07-08 2007-01-11 Soleo Communications, Inc. System and method for providing interactive wireless data and voice based services
US7996023B2 (en) 2005-07-13 2011-08-09 Mcgary Faith System and method for providing mobile device services using SMS communications
US20070047533A1 (en) 2005-08-31 2007-03-01 Microsoft Corporation Voice over internet protocol (VoIP) management
US20070105536A1 (en) 2005-11-07 2007-05-10 Tingo George Jr Methods and apparatus for providing SMS notification, advertisement and e-commerce systems for university communities
WO2007063179A1 (en) 2005-12-02 2007-06-07 Bookit Oy Ajanvarauspalvelu Method and system for the mass sending of messages
US20080317224A1 (en) 2005-12-02 2008-12-25 Bookit Oy Ajanvarauspalvelu Method and System For the Mass Sending of Messages
FI117663B (en) 2005-12-02 2006-12-29 Bookit Oy Ajanvarauspalvelu Message sending method for telecommunication network, involves converting reply address information to correspond to dialogue so that message transmission and reception are implemented in different parts of telecommunication system
US20070135101A1 (en) 2005-12-08 2007-06-14 Comverse, Ltd. Enhanced visual IVR capabilities
US20070288215A1 (en) 2006-03-20 2007-12-13 Lawrence Goldman Techniques for Determining the Effects on a System of a Component that has Four States
FI20060387A (en) 2006-04-21 2007-10-22 Jukka Tapio Aula SMS delivery method for queries and invitations
US8145245B2 (en) 2006-04-21 2012-03-27 Jukka Tapio Aula SMS inquiry and invitation distribution method and system
US20090104925A1 (en) 2006-04-21 2009-04-23 Jukka Tapio Aula Sms inquiry and invitation distribution method and system
WO2007122292A1 (en) 2006-04-21 2007-11-01 Jukka Aula Sms inquiry and invitation distribution method and system
FI118586B (en) 2006-05-02 2007-12-31 Bookit Oy Ajanvarauspalvelu Procedure and system for combining text and audio messages in a communication dialogue
WO2007125171A1 (en) 2006-05-02 2007-11-08 Bookit Oy Ajanvarauspalvelu Method and system for combining text and voice messages in a communications dialogue
US20090264100A1 (en) 2006-05-22 2009-10-22 Cell 2 Net (Isreal) Ltd Flexible Messaging System For Mobile Phone Users
WO2008017695A2 (en) 2006-08-09 2008-02-14 Cvon Innovations Ltd Messaging system
GB2435565A (en) 2006-08-09 2007-08-29 Cvon Services Oy Messaging system
US7619584B2 (en) 2006-09-08 2009-11-17 Generation One, Inc. Messaging including active response feature
US20080147408A1 (en) 2006-12-19 2008-06-19 International Business Machines Corporation Dialect translator for a speech application environment extended for interactive text exchanges
US20080212759A1 (en) * 2007-02-01 2008-09-04 Iqzone Anonymity engine for online advertising, sales and information distribution
US20080256191A1 (en) 2007-04-10 2008-10-16 Markettools, Inc. Session management system and method for use with stateless messaging services
US20080287150A1 (en) * 2007-04-16 2008-11-20 John Yue Jun Jiang Method and system for inserting advertisment content into a text message
US20080285475A1 (en) 2007-05-18 2008-11-20 Louis Menditto Charging for Network Services based on Delivered Quality of Service
US20090175422A1 (en) 2008-01-07 2009-07-09 West Corporation System and method for handling communications presented to a special number answering position
US20090281929A1 (en) 2008-05-08 2009-11-12 United Parcel Service Of America, Inc. Proactive Monitoring and Intervention Capabilities in a Package Delivery System
WO2010000949A1 (en) 2008-07-04 2010-01-07 Bookit Oy Ajanvarauspalvelu Method and system for sending messages

Non-Patent Citations (14)

* Cited by examiner, † Cited by third party
Title
Bmd wireless AG; Wirelss Application Messaging Serivce; Unknown 2004.
Content Gateway, Version 4.0; Development and Billing Manual; Jan. 1, 2005, Telia Sonera Finland Oy; www.sonera.fi/files/sonera.fi/.
Elisa Plc's Press Release; BookIT Ltd. and Elisa Implement a Handy Mobile Phone-Enabled Check-In Service for Finnair; Jun. 9, 2004; www.elisa.fi.
Elisa Plc's Press Release; Innovative Solution Receives 2004 European Good Practice Award in Occupational Health and Safety and the appendix BookIT case.pdf; Nov. 22, 2004.
Empower Interactive Group Ltd.; Virtual Mobile Redirector-Product Information Document; Unknown 2001.
Finnair Plc's Press Release; Finnair to Introduce the World's Easiest Check-In with a Text Message; Jun. 9, 2004; www.bookit.net/news.
Finnish Search Report; Jun. 3, 2009.
Finnish Search Report; May 4, 2006.
Kauppalehti; Mobiilipalvelujen Oltava Yksinkertaisia; BookIT:n. Jukka Salonen uskoo tavallisiin tekstiviesteihin; Heikki Nenonen; Jun. 9, 2005; p. 19.
Mobileway; Mobileway Launches its Mobile Transaction Tracker Solution-An Interactive Platform to Authenticate Macropayment Made by Mobile Consumers; Jul. 2002; pp. 1-2; United States.
Mobileway; Mobileway Launches its Mobile Transaction Tracker Solution—An Interactive Platform to Authenticate Macropayment Made by Mobile Consumers; Jul. 2002; pp. 1-2; United States.
Mouly et al.; The GSM System for Mobile Communications; Unknown 1992; pp. 556-560; Palaiseau.
Penttinen; GSM-tekniikka; WSOY; Unknown 1999; pp. 155-157, 222 and 331-332; Porvoo.
Verkkouutiset; Sonera Tarjoaa Matkaviestinoperaattoreille Content Gateway-Palvelualustaa; Feb. 21, 2001; www.verkkouutiset.fi.

Also Published As

Publication number Publication date
US20090290691A1 (en) 2009-11-26
HUE045808T2 (en) 2020-01-28
FI20060419A (en) 2007-11-03
EP2014112A4 (en) 2011-10-05
FI118585B (en) 2007-12-31
WO2007125171A1 (en) 2007-11-08
FI20060419A0 (en) 2006-05-02
US20150080038A1 (en) 2015-03-19
DK2014112T3 (en) 2019-10-14
EP2014112B1 (en) 2019-08-21
US8254531B2 (en) 2012-08-28
US20140031071A1 (en) 2014-01-30
USRE49002E1 (en) 2022-03-29
US8837689B2 (en) 2014-09-16
EP2014112A1 (en) 2009-01-14
US20130184014A1 (en) 2013-07-18
PL2014112T3 (en) 2020-01-31
US8576993B2 (en) 2013-11-05

Similar Documents

Publication Publication Date Title
USRE49002E1 (en) Method and system for combining text and voice messages in a communications dialogue
US11233898B2 (en) Method and system for the mass sending of messages
US9167398B2 (en) Method and system for combining text and voice messages in a communications dialogue
USRE47279E1 (en) Method and system for sending messages

Legal Events

Date Code Title Description
MAFP Maintenance fee payment

Free format text: PAYMENT OF MAINTENANCE FEE, 4TH YR, SMALL ENTITY (ORIGINAL EVENT CODE: M2551)

Year of fee payment: 4

AS Assignment

Owner name: BOOKIT OY AJANVARAUSPALVELU, FINLAND

Free format text: ASSIGNMENT OF ASSIGNORS INTEREST;ASSIGNOR:SALONEN, JUKKA;REEL/FRAME:047930/0283

Effective date: 20080201

AS Assignment

Owner name: BOOKIT OY, FINLAND

Free format text: CHANGE OF NAME;ASSIGNOR:BOOKIT OY AJANVARAUSPALVELU;REEL/FRAME:049368/0480

Effective date: 20180907

AS Assignment

Owner name: DUCK POND INVESTMENTS, CONNECTICUT

Free format text: SECURITY INTEREST;ASSIGNOR:BOOKIT OY;REEL/FRAME:052410/0189

Effective date: 20200305

Owner name: GODFREY, PETER, CONNECTICUT

Free format text: SECURITY INTEREST;ASSIGNOR:BOOKIT OY;REEL/FRAME:052410/0189

Effective date: 20200305

AS Assignment

Owner name: GODFREY, PETER, CONNECTICUT

Free format text: SECURITY INTEREST;ASSIGNOR:BOOKIT OY;REEL/FRAME:052425/0192

Effective date: 20200312

Owner name: DUCK POND INVESTMENTS, CONNECTICUT

Free format text: SECURITY INTEREST;ASSIGNOR:BOOKIT OY;REEL/FRAME:052425/0192

Effective date: 20200312

Owner name: LOSMAA, MARITTTI, FINLAND

Free format text: SECURITY INTEREST;ASSIGNOR:BOOKIT OY;REEL/FRAME:052426/0037

Effective date: 20200224

Owner name: KALONIENI, MARKKU, FINLAND

Free format text: SECURITY INTEREST;ASSIGNOR:BOOKIT OY;REEL/FRAME:052535/0634

Effective date: 20200221

AS Assignment

Owner name: RAHNASTO, ILKKA, TEXAS

Free format text: SECURITY INTEREST;ASSIGNOR:BOOKIT OY;REEL/FRAME:052579/0001

Effective date: 20200312

Owner name: RONNHOLM, RIKU, FINLAND

Free format text: SECURITY INTEREST;ASSIGNOR:BOOKIT OY;REEL/FRAME:052579/0001

Effective date: 20200312

Owner name: PITKANEN, OLLI, FINLAND

Free format text: SECURITY INTEREST;ASSIGNOR:BOOKIT OY;REEL/FRAME:052579/0136

Effective date: 20200228

Owner name: ENTRADA OY, FINLAND

Free format text: SECURITY INTEREST;ASSIGNOR:BOOKIT OY;REEL/FRAME:052581/0396

Effective date: 20200228

Owner name: RANIN, URSULA, FINLAND

Free format text: SECURITY INTEREST;ASSIGNOR:BOOKIT OY;REEL/FRAME:052581/0396

Effective date: 20200228

AS Assignment

Owner name: AUTERE, JUSSI, FINLAND

Free format text: SECURITY INTEREST;ASSIGNOR:BOOKIT OY;REEL/FRAME:052585/0498

Effective date: 20200306

Owner name: BKI INVERS AB, SWEDEN

Free format text: SECURITY INTEREST;ASSIGNOR:BOOKIT OY;REEL/FRAME:052585/0723

Effective date: 20200429

Owner name: MPJ YHTYMA OY, FINLAND

Free format text: SECURITY INTEREST;ASSIGNOR:BOOKIT OY;REEL/FRAME:052587/0814

Effective date: 20200329

AS Assignment

Owner name: SMARTCOM LABS OY, FINLAND

Free format text: CHANGE OF NAME;ASSIGNORS:BOOKIT OY;BOOKIT AJANVARAUSPALVELU;REEL/FRAME:058736/0054

Effective date: 20210416

MAFP Maintenance fee payment

Free format text: PAYMENT OF MAINTENANCE FEE, 8TH YR, SMALL ENTITY (ORIGINAL EVENT CODE: M2552); ENTITY STATUS OF PATENT OWNER: SMALL ENTITY

Year of fee payment: 8