KR102255782B1 - System and method for key number intermediary - Google Patents

Abstract

Representative number including a brokerage system and a service management system In order for the brokerage system to mediate the representative number, when the brokerage system receives the representative number from the terminal, whether the service provider corresponding to the received representative number subscribes to the web brokerage service. Confirm. If the service management system confirms that the service provider corresponding to the representative number has subscribed to the web brokerage service based on whether or not to subscribe to the web brokerage service received from the brokerage system, a guide that informs the terminal that the service can be provided through the web. When a broadcast is sent and a response is made by using a web service, a message including connection information that can be accessed through the web is generated and transmitted to the terminal.

Description

Representative number intermediary system and method {System and method for key number intermediary}

The present invention relates to a representative number mediation system and method.

The representative number refers to a service that integrates corporate phone numbers scattered by region into a single number and uses a single phone number anywhere in the country. Using the representative number, when a customer makes a call to the representative number of the company, a service that connects to the nearest branch from the calling area can be provided.

In the case of providing a service using such a representative number, despite the needs of corporate customers to reduce call center operation costs, we only provide a service that simply connects a call from a representative number to a branch. There is a difficulty in not being able to provide the service provided through the service to the user when the representative number is used.

Accordingly, the present invention provides an intermediary system and method for mediating a call call sent to a representative number through a web/app.

A system for mediating a representative number, which is one characteristic of the present invention, for achieving the technical problem of the present invention,

An intermediary system for checking whether or not the representative number has subscribed to a web intermediary service when a request for using a service received from a terminal is generated; And the service management system for requesting to provide a service to the exchange or to provide a service to a web or application through the terminal based on whether or not to subscribe to the service checked by the intermediary system.

The intermediary system includes: a representative number receiving unit for receiving a representative number from the terminal; A service information storage unit that stores whether or not a service provider for each of the plurality of representative numbers is subscribed to an intermediary service; A service subscription check unit for checking whether a service provider corresponding to the representative number received by the representative number receiving unit has subscribed to an intermediary service based on information stored in the service information storage unit; And a subscription status delivery unit that provides to the service management system whether or not to subscribe to the web brokerage service checked by the service subscription status confirmation unit.

The service management system includes: a subscription status receiver configured to receive whether to subscribe to a mediation service transmitted from the mediation system; A representative number call service request unit for requesting a call service by transmitting the representative number to the exchange in order to provide a service through the representative number; When the subscription status receiver confirms that the representative number is a number subscribed to a brokerage service, a guide message informing that the service can be used through a web or an application is transmitted to the terminal, and the guide message transmitted from the terminal A guide transmission unit for receiving response information for; And if the response information received by the guide transmitter includes information notifying that the service is used through the web or application, a message including connection information for accessing the web or application is generated and transmitted to the terminal. May contain wealth.

The service management system, when a preset time elapses after the message transmission unit generates a message including the connection information and transmits it to the terminal, the call call generated when the terminal makes a call to the representative number. In order to terminate, a call termination requesting unit for requesting termination of a call to a system for managing a telephone call may be further included.

The method for mediating the representative number by the representative number brokering system, which is another feature of the present invention for achieving the technical problem of the present invention,

The representative number intermediary system includes an intermediary system and a service management system, and when the intermediary system receives the representative number from the terminal, checking whether a service provider corresponding to the received representative number subscribes to the intermediary service; Whether to subscribe to the brokerage service is transmitted to the service management system, and the service management system determines that the service provider corresponding to the representative number has subscribed to the brokerage service based on the received brokerage service subscription. Transmitting an announcement informing that a service can be provided through an application; Receiving a response to the announcement broadcast from the terminal, and checking whether a response is made by using a service using either a web or an application; And generating a message including connection information for accessing the web or application and transmitting the message to the terminal when it is confirmed that the service is used using either the web or the application.

In the transmitting of the announcement, if the service provider determines that the service provider has not subscribed to the brokerage service based on whether the service management system has subscribed to the brokerage service, the service management system is represented by the connected switchboard. It may include the step of requesting to provide a service through the representative number call connection method by passing the number.

After the step of generating the message and transmitting it to the terminal, when a preset time elapses after transmitting the message, in order to terminate the call generated when the terminal calls the representative number, a call call It may include the step of requesting termination of the call to the system that manages.

According to the present invention, it is possible to reduce the call center operation cost of companies using the representative number service, and to generate revenue by providing additional services.

1 is an exemplary diagram showing a general representative number call connection method.
2 is an exemplary diagram of an environment to which a representative number mediation system according to an embodiment of the present invention is applied.
3 is a structural diagram of an intermediary system according to an embodiment of the present invention.
4 is a structural diagram of a service management system according to an embodiment of the present invention.
5 is a flowchart of a representative number web brokerage method according to an embodiment of the present invention.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings so that those of ordinary skill in the art may easily implement the present invention. However, the present invention may be implemented in various different forms and is not limited to the embodiments described herein. In the drawings, parts irrelevant to the description are omitted in order to clearly describe the present invention, and similar reference numerals are attached to similar parts throughout the specification.

Throughout the specification, when a part "includes" a certain component, it means that other components may be further included rather than excluding other components unless specifically stated to the contrary.

In this specification, a terminal is a mobile station (MS), a mobile terminal (MT), a subscriber station (SS), a portable subscriber station (PSS), and a user device (User Equipment, UE), an access terminal (AT), and the like, and may include all or part of functions such as a mobile terminal, a subscriber station, a mobile subscriber station, and a user device.

Hereinafter, a representative number web brokering system and method according to an embodiment of the present invention will be described with reference to the drawings. Before describing an embodiment of the present invention, a general representative number service will be first described with reference to FIG. 1.

1 is an exemplary diagram showing a general representative number call connection method.

As shown in FIG. 1, when a user makes a phone call to a representative number using his or her own terminal 100, the intelligent network 20 analyzes the MAC of the terminal 100. In addition, the switch 30 checks the point closest to the terminal 10 among the terminals 40-1 to 40-N of a plurality of points, and connects to the general telephone of the terminal 40-2 at the point of the check. So that the service can be used.

However, in the case of using such a general call connection method, it is difficult to provide a service provided through a web or an app to a user when a representative number is used. Accordingly, in an embodiment of the present invention, a call sent to a representative number is mediated through a web or an app to reduce call center operation costs and provide various services to users.

An environment to which such an intermediary system is applied will be described with reference to FIG. 2.

2 is an exemplary diagram of an environment to which a representative number mediation system according to an embodiment of the present invention is applied.

As shown in FIG. 2, for a service use request received from the terminal 100 to a representative number, the mediation system 200 checks whether the corresponding representative number has subscribed to the web mediation service. In addition, when it is checked whether to subscribe to the web brokerage service, the corresponding information is transmitted to the service management system 400.

The service management system 400 transmits a message so that a user can access the web or an application installed in the terminal through the terminal 100 and use the service according to whether or not to subscribe to the web brokerage service, or call a representative number as in the past. Use the service through a connection method. In addition, the service management system 400 is a system that manages a call call in order to terminate a call already connected to the terminal 100 after a certain period of time has elapsed when the terminal 100 accesses a web or application through a message. Request to terminate the call connection to (not shown in the drawing).

In addition, when the service management system 400 requests, the switch 300 checks the point closest to the terminal 10 among the terminals 500-1 to 500-N of a plurality of points, and checks the point. By connecting to the general phone of the terminal 500-2, the service can be used.

In the embodiment of the present invention, a web mediation system including the mediation system 200 and the service management system 400 is referred to as a web mediation system, but is not necessarily limited as such. In addition, in the embodiment of the present invention, for convenience of explanation, a mediation to a web service is described as an example, but a service may be provided through a web or an application.

Next, the structure of the web mediation system will be described with reference to FIGS. 3 and 4.

3 is a structural diagram of an intermediary system according to an embodiment of the present invention, and FIG. 4 is a structural diagram of a service management system according to an embodiment of the present invention.

The web brokerage system provides the service so that the user can use the service through the web or use the service through a regular phone according to whether the brokerage system 200 and the brokerage system 200 check whether the representative number subscribes to the web brokerage service. It is divided into a service management system 400 to be managed.

First, as shown in FIG. 3, the mediation system 200 includes a representative number receiving unit 210, a service subscription confirmation unit 220, a service information storage unit 230, and a subscription delivery unit ( 240).

The representative number receiving unit 210 receives the representative number input by the user through the terminal 100. In the exemplary embodiment of the present invention, a telephone number operated in the form of 1577, 1588, 1899, etc. as a representative number is described as an example, and all representative numbers not mentioned above may be included.

The service subscription confirmation unit 220 checks whether the representative number received by the representative number receiving unit 210 has subscribed to a service mediated through a web or an app. To this end, the service subscription confirmation unit 220 requests the service information storage unit 230 to receive the stored subscription information, and then checks whether to subscribe to the service through comparison.

The service information storage unit 230 stores and manages subscription status information indicating whether a service mediated through a web or an app has been subscribed for each representative number. In addition, when the request of the service subscription confirmation unit 220 occurs, the subscription status information is transmitted.

When the service subscription confirmation unit 240 checks whether to subscribe to the web or app brokerage service for the representative number, the subscription status transfer unit 240 transmits the checked subscription status information to the service management system 300.

Meanwhile, the structure of the service management system 400 that mediates through a web/app or provides a service with a representative number based on the subscription status information transmitted from the mediation system 200 described above will be described with reference to FIG. 4.

As shown in FIG. 4, the service management system 400 includes a subscription status receiving unit 410, a guide transmitting unit 420, a representative number call service request unit 430, a message transmitting unit 440, and a call termination request unit. Includes 450.

The subscription status receiving unit 410 receives subscription status information transmitted from the intermediary system 200. In addition, if the representative number is a representative number that is not subscribed to the service mediated by web or app by checking the received subscription information, the representative number is delivered to the representative number call service request unit 430 to provide a service using the representative number call. Request.

If the representative number is a number that is subscribed to a service that is mediated through a web or an app as a result of the confirmation by the reception unit 410 whether or not to subscribe, the information transmission unit 420 is a terminal 100 that calls the representative number and the corresponding representative number is a mediation service. Sends out a guide message informing that the number is subscribed to. And, when the user performs a response using the terminal 100 according to the guide message, the performed response information is received.

Here, the response information includes information on whether to use or not use an intermediary service. In an embodiment of the present invention, whether a user responds according to the type of a key button input through the terminal 100 is checked.

If it is confirmed that the intermediary service is not used, the representative number is transmitted to the representative number call service request unit 430 to request the provision of the service using the representative number call.

The representative number call service request unit 430 confirms that the representative number is a number that has not subscribed to the brokerage service, or that the response information received by the information transmission unit 420 does not use the brokerage service. Upon confirmation, the representative number is transmitted to the exchange 300 and is requested to provide a service by connecting to the general number of the nearest branch.

When the message transmission unit 440 confirms that a mediation service is used as a result of receiving the response information from the guide transmission unit 420, the connection information that can be connected to the terminal 100 to a web or app to which the user will access (e.g., A message including pictures or links) is created and transmitted. Here, the method of generating the message including the connection information by the message transmission unit 440 may be performed through various methods, and thus the method is not limited to any one method in the embodiment of the present invention.

The call termination request unit 450 is a system for managing a call call in order to terminate a call call to which the terminal 100 is connected when a preset time elapses after the message transmission unit 440 transmits a message. Including the information of the terminal 100 is requested to terminate the call connection.

A method of brokering the representative number to the web using the web brokering system described above will be described with reference to FIG. 5.

5 is a flowchart of a representative number web brokerage method according to an embodiment of the present invention.

As shown in FIG. 5, when the user attempts to call the representative number using the terminal 100, the intermediary system 200 receives the representative number (S100), and the received representative number is sent to the web or app. It is checked whether or not it is subscribed to the brokerage service (S101). The intermediary system 100 transmits the service subscription information checked in step S101 to the service management system 200 (S102).

The service management system 200 checks the service subscription information transmitted in step S102 and checks whether the representative number is subscribed to the web brokerage service (S103). If it is confirmed that the web brokerage service is not subscribed, the service management system 200 transmits the representative number to the switch 300 and requests that the service through the representative number call connection method be provided (S109). Here, the provision of a service through the representative number call connection method is a known matter, and a detailed description thereof will be omitted in the embodiment of the present invention.

However, if it is the representative number subscribed to the web brokerage service as a result of checking in step S103, the service management system 200 can use the service through the web or an app to the terminal 100, and provides an announcement notifying whether to use the brokerage service. It sends out (S104). The service management system 200 receives whether or not a response input by the user through a key button of the terminal 100 according to the announcement transmitted in step S104 (S105).

For example, it is assumed that if the key button '1' of the terminal 100 is input, the brokerage service is not used, and if the key button '2' is input, it is assumed that the brokerage service is used. Then, according to the type of the key button input by the user, the service management system 200 checks whether or not the user uses an intermediary service.

Based on the response received in step S105, the service management system 200 checks whether the user responds by using the service through the web (S106). As a result of the confirmation, if a response is made that the service is not used through the web, the procedure of step S109 is performed.

However, if a response is made by using the service through the web, the terminal 100 transmits a message including connection information that can be connected to the web or an app to the terminal 100 (S107). After transmitting the message through step S107, if it is confirmed that the preset time has elapsed or that the user has accessed the web or the app, the service management system 200 requests the call management system to release the call (S108). Here, the method of confirming that the terminal 100 is connected to the web or the app, or the method of requesting release of a call call may be performed through various methods, and thus the method is not limited to any one method in the embodiment of the present invention.

When describing the mediation method described above as an example, it is assumed that the user makes a phone call to the representative number to order pizza using the terminal 100. It is assumed that the representative number for ordering pizza is the representative number subscribed to a service that provides a service through a web or an app.

Then, the brokerage system 200 checks whether the representative number has subscribed to the brokerage service, and the service management system 200 explains the benefits of ordering pizza through the web or app to the terminal 100 and presses the response button 1 It guides you that you can use the service using the existing representative number, and if you press 2, you can order pizza through the web or app.

If the user responds by pressing 2 to order pizza through the web or app, the service management system 200 generates a message including the homepage address of the pizza seller and provides it to the terminal 100 so that the user Allows you to order pizza through the website. And when the preset time is exceeded, the user calls the representative number for the first time and requests the call management system to terminate the connected call.

Although the embodiments of the present invention have been described in detail above, the scope of the present invention is not limited thereto, and various modifications and improvements by those skilled in the art using the basic concept of the present invention defined in the following claims are also provided. It belongs to the scope of rights.

Claims (11)

In the system that mediates the representative number,
An intermediary system for checking whether or not the representative number has subscribed to a web intermediary service when a request for using a service received from a terminal is generated; And
A service management system that requests to provide a service to an exchange based on whether or not to subscribe to a service checked by the intermediary system, or intermediaries to provide a service to a web or application through the terminal.
Including
The service management system,
A representative number call service request unit for requesting a call service by transmitting the representative number to the exchange in order to provide a service through the representative number; And
When it is confirmed that the representative number is a number subscribed to an intermediary service, a guide message informing that the service is available through a web or an application is transmitted to the terminal to receive response information to the guide message transmitted from the terminal, and , If the service provider corresponding to the representative number confirms that it is a number that is not subscribed to the brokerage service, a guide transmission unit that transmits the representative number to the representative number call service request unit
Representative number intermediary system comprising a. The method of claim 1,
When requested by the service management system, the switch checks the point closest to the terminal among the terminals of a plurality of points, and connects to the general telephone of the terminal at the identified point.
Representative number intermediary system comprising a. The method of claim 1,
The intermediary system,
A representative number receiver for receiving a representative number from the terminal;
A service information storage unit for storing whether or not a service provider for each of the plurality of representative numbers is subscribed to an intermediary service;
A service subscription check unit for checking whether a service provider corresponding to the representative number received by the representative number receiving unit has subscribed to an intermediary service based on information stored in the service information storage unit; And
A subscription status delivery unit that provides the service management system whether to subscribe to the web brokerage service checked by the service subscription status confirmation unit
Representative number intermediary system comprising a. The method of claim 3,
The service management system,
A subscription status receiving unit for receiving whether to subscribe to a mediation service transmitted from the mediation system; And
If the response information received by the guide transmitter includes information notifying that the service is used through the web or application, a message transmitting unit that generates a message including connection information for accessing the web or application and transmits it to the terminal
Representative number intermediary system comprising a.
delete The method of claim 4,
The message transmission unit,
If the response information received by the guide transmission unit includes information notifying that the service is not used through the web or application, the representative number brokering system transmits the representative number to the representative number call service request unit. The method of claim 4,
The service management system,
When a preset time elapses after the message transmission unit generates a message including the connection information and transmits it to the terminal, in order to terminate the call call generated when the terminal calls the representative number, a call call Call termination request unit that requests call termination with a system that manages
Representative number intermediary system further comprising a. In the method for the representative number brokerage system to mediate the representative number,
The representative number brokerage system includes a brokerage system and a service management system,
Checking whether a service provider corresponding to the received representative number has subscribed to the brokerage service when the brokerage system receives the representative number from the terminal;
Whether to subscribe to the brokerage service is transmitted to the service management system, and the service management system determines that the service provider corresponding to the representative number has subscribed to the brokerage service based on the received brokerage service subscription. Transmitting an announcement that informs that a service can be provided through an application;
Based on whether the service management system has subscribed to the brokerage service, if it is determined that the service provider has not subscribed to the brokerage service, the service management system transfers the representative number to the connected exchange to connect the representative number. Requesting to provide a service through;
Receiving a response to the announcement broadcast from the terminal, and checking whether a response is made by using a service using either a web or an application; And
When it is confirmed that the service is used by using either the web or the application, generating a message including connection information for accessing the web or application and transmitting the message to the terminal
Representative number mediation method comprising a.
delete The method of claim 8,
The step of confirming whether the response has been answered,
If it is confirmed that the service is not used through the web or application, requesting to provide the service through the representative number call connection method by transmitting the representative number to the exchange
Representative number mediation method comprising a. The method of claim 8,
After the step of generating the message and transmitting it to the terminal,
When a preset time elapses after transmitting the message, requesting termination of a call to a system that manages a call in order to terminate a call generated when the terminal makes a call to the representative number
Representative number mediation method comprising a.

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