JPH06244958A - Radio calling reply system - Google Patents

Abstract

PURPOSE:To improve the service performance by allowing a 1st reply party to once hold an incoming call from a communication network to a private branch of exchange and calling a 2nd reply party by the radio call system so as to enable the 2nd reply party to make direct talking with a caller. CONSTITUTION:After a reply party 400 replying a caller 300 via an exchange 100 holds the connection to the caller 300, an incoming call notice means 102 of the private branch of exchange 100 executes a predetermined operation and a radio call means 101 calls a reply party 500. Then 1st identification information to be reached to the exchange 100 via a communication network 200 and 2nd identification information to make reply connection to the caller 300 in holding via the exchange 100 are informed to a reply party 500. Then a reply connection means 103 based on identification information from the reply party 500 connects the reply party 500 to the caller 300 in holding. Thus, the information satisfied by the caller is served.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a radio call response system in a private branch exchange equipped with radio call means.

[0002]

2. Description of the Related Art FIG. 10 is a diagram showing an example of a conventional private branch exchange, and FIG. 11 is a diagram showing an example of a signal sequence in FIG.

The private branch exchange (1) shown in FIG. 10 includes a network (NW) (11) and a central control unit (CC) (1).
2), main memory (MM) (13), office line trunk (C
It is equipped with an OT (14), an extension circuit (SLC) (15), a radio paging transmitter (PGS) (16), etc., and a public communication network (PTN) (2) via a station line (4). It is connected to the.

A radio call transmitter (PGS) (1
6) calls the radio call receivers (PGR) (6) scattered in a predetermined area through the radio line (17) and receives the radio information of the numeral information within a predetermined number of digits. Machine (PGR) (6) so that it can be displayed.

In FIGS. 10 and 11, the public communication network (P
When the subscriber (3) accommodated in the TN (2) sends a calling signal (a ₁ ) for making an incoming call connection to the private branch exchange ( ₁ ) to the public communication network (PTN) (2), the public communication Net (PT
N) and (2) are office lines (4) connected to the private branch exchange (1).
Is selected and captured, and the incoming call signal (b ₁ ) is transferred to the private branch exchange (1) via the office line (4).

In the private branch exchange (1), a central control unit (CC) (12) is transferred from a public communication network (PTN) (2) via an office line (4) to an incoming call signal (b ₁ ). To
When it is determined that the extension (5) accommodated in the extension circuit (SLC) (15) is to be responded by receiving and analyzing it via the office line trunk (COT) (14), the extension circuit (SL)
C) The calling signal (c ₁ ) is sent to the first response extension (5) via (15).

When the first responder responds to the extension (5) which has received the call signal (c ₁ ), the extension (5) sends a response signal (d ₁ ) to the private branch exchange (1). In the private branch exchange (1), when the central control unit (CC) (12) receives the response signal (d ₁ ) sent from the extension (5) via the extension circuit (SLC) (15), The response signal (d) is sent to the central office line (4) through the trunk (COT) (14).
₂ ) is sent and the network (NW) (11)
To connect the central line trunk (COT) (14) and the extension line circuit (SLC) (15).

[0008] public communication network (PTN) (2) receives the response signal (d ₂₎ sent from a private branch exchange (1), the response signal to the calling subscriber (3) to (d ₃₎ At the same time as transmitting, a call path between the calling subscriber (3) and the office line (4) is set.

As described above, the extension (5) is the private branch exchange (1), the central office line (4) and the public communication network (PTN) (2).
The call (e) can be made with the calling subscriber (3) via the. A second response in which the first responder responding to the calling subscriber (3) can provide the information desired by the calling subscriber (3) as a result of meeting the requirements of the calling subscriber (3). When the person is out, the caller (3) terminates the call (e) by having the second responder answer back and the calling subscriber (3) sends a recovery signal to the public communication network (PTN) (2). (F ₁ ) is sent out,
The extension (5) also sends a restoration signal (f ₂ ) to the private branch exchange (1).
Is sent.

In the private branch exchange (1), when the central control unit (CC) (12) receives the restoration signal (f ₂ ) sent from the extension (5) via the extension circuit (SLC) (15), The restoration signal (f ₃ ) is sent to the station line (4) through the station line trunk (COT) (14), and the network (NW) (11) is controlled to extend the extension circuit (SLC).
Release the connection between (15) and the trunk line trunk (COT) (14).

The public communication network (PTN) (2) receives the restoration signal (f ₁ ) sent from the calling subscriber (3) and also receives the restoration signal (f ₃ ) sent from the private branch exchange (1). ), The connection between the calling subscriber (3) and the central office line (4) is released.

Here, if the second responder is out and carrying the radio paging receiver (PGR) (6), the first responder goes from the extension (5) to the private branch exchange (1). Then, the call signal (g ₁ ) for calling the radio call receiver (PGR) (6) carried by the second responder is connected to the radio call transmitter (PGS) (16) and the extension (5) ) To the private branch exchange (1).

In the private branch exchange (1), a central control unit (CC) (12) sends a calling signal (g ₁ ) sent from an extension (5) through an extension circuit (SLC) (15). Radio call receiver (PGR) (6) when received and analyzed
The call-in signal (h ₁ ) for calling the terminal is transmitted to the radio call transmitter (PGS) (16).

Radio pager (PGS) (16)
Transmits a wireless ringing signal (i ₁ ) to the wireless line (17) based on the incoming call signal (h ₁ ) transmitted from the central controller (CC) (12).

The radio call receiver (PGR) (6) is connected to the radio line (1) from the radio call transmitter (PGS) (16).
When the wireless ringing signal (i ₁ ) transmitted to 7) is received and analyzed and it is judged that the wireless ringing signal (i ₁ ) is for the own device (PGR) (6), the second responder is notified of the ringing.

The second responder is the radio paging receiver (PG
R) (6), when he / she notices the call by the radio call receiver (PGR) (6), in order to reach the extension (5) defined for contact, the public communication network (5) A call is made from the nearest public telephone (7) accommodated in the PTN (2), and a call signal (j ₁ ) for connecting to the extension (5) of the private branch exchange ( ₁ ) is transmitted.

When the public communication network (PTN) (2) receives the calling signal (j ₁ ) sent from the public telephone (7), it selects the office line (4) connected to the private branch exchange (1).・
It captures and transfers the incoming call signal (k ₁ ) to the private branch exchange (1) via the office line (4).

In the private branch exchange (1), the central control unit (CC) (12) sends an incoming call signal (k ₁ ) sent from the office line (4) through the office line trunk (COT) (14). When it is determined that the extension circuit (SLC) (15) accommodated in the extension circuit (SLC) (15) responds to the extension circuit (SLC) (15), the extension signal (m) is transmitted to the extension line (5). ₁ ) is sent.

When the first responder responds to the extension (5) which has received the ringing signal (m ₁ ), the extension (5) sends a response signal (n ₁ ) to the private branch exchange (1). In the private branch exchange (1), when the central control unit (CC) (12) receives the response signal (n ₁ ) sent from the extension (5) via the extension circuit (SLC) (15), A response signal (n) is sent to the central office line (4) through the trunk (COT) (14).
₂ ) is sent and the network (NW) (11)
To connect the central line trunk (COT) (14) and the extension line circuit (SLC) (15).

When the public communication network (PTN) (2) receives the response signal (n ₂ ) transferred from the private branch exchange (1) via the office line (4), the public telephone (7) receives the reply signal (n ₂ ). The response signal (n ₃ ) is transmitted and the communication path between the public telephone (7) and the office line (4) is set.

As described above, the extension line (5) is the private branch exchange (1), the office line (4) and the public communication network (PTN) (2).
It becomes possible to make a call (o) with the public telephone (7) via the. The first responder responding with the extension (5) sends the request received from the calling subscriber (3) to the second responder calling from the public telephone (7), and the calling subscriber. Request to provide the information expected in (3).

However, the first responder does not always know exactly what the calling subscriber (3) wants, and therefore the second responder also expects the calling subscriber (3). It is not always possible to provide the information immediately, but it may be possible to contact the calling subscriber (3) and receive the request again.

[0023]

As is clear from the above description, in the conventional private branch exchange, the calling subscriber (3) is connected to the extension (5) via the public communication network (PTN) (2). If a second responder who can provide desired information when he / she receives a call is out, a response is made even if the second responder can be called by the radio call receiver (PGR) (6). The first responder responding to the request of the calling subscriber (3) releases the call (e), and then the second responder carries the radio call from the radio call transmitter (PGS) (16). Since the request of the calling subscriber (3) was notified as soon as the call was made by the receiver (PGR) (6) and the second responder was contacted, the request of the calling subscriber (3) was promptly made. There was a problem that it was difficult to communicate to the second responder and the appropriate response was delayed.

[0024] In order to solve such problems, in as one likes first responders accepting the incoming call from the calling subscriber (3) at extension (5), a radio call transmitter device on another line (5 ₂₎ (PG
S) calls the radio paging receiver (PGR) (6) from (16), to contact with the second responders and another extension that originated from the public telephone (7) (5 _2), first responders Is considered to mediate the call between the calling subscriber (3) and the second responder, but the first responder will be overloaded and the second responder will Compared to the case of direct contact,
The calling subscriber (3) seems to be far less satisfied.

The present invention enables a caller arriving at a private branch exchange via a communication network to satisfy the caller even when an expected answerer is called by a radio calling means. The purpose is to

[0026]

FIG. 1 is a diagram showing the principle of the present invention. In FIG. 1, reference numeral 100 is a private branch exchange which is the object of the present invention, 101 is a radio call means included in the private branch exchange (100), 200 is a communication network to which the private branch exchange (100) is connected, and 300 is a private branch exchange (100). , 400 is a first responder who cannot satisfy the request of the caller (300), and 500 is a second responder who can satisfy the request of the caller (300).

102 is a private branch exchange (10) according to the present invention.
It is a radio calling means provided in 0). Reference numeral 103 is a response connection means provided in the private branch exchange (100) according to the present invention.

[0028]

Function: The incoming call notification means (102) is the communication network (200).
A caller (3
00), the first responder (400) responding via the private branch exchange (100) withholds the connection with the calling party (300) and then executes a predetermined operation to establish a radio calling means. When the second responder (500) is called by (101), the private branch exchange (10) is sent via the communication network (200).
0) to receive the first identification information and the private branch exchange (1
The second responder (500) is notified of the second identification information for making a response connection to the caller (300) on hold via 00).

In the response connection means (103), the second responder (500) uses the communication network (20) based on the first identification information.
When the second identification information is sent out after the call arrives at the private branch exchange (100) via 0), the second responder (50
0) to the on-hold caller (300).

The incoming call notification means (102) is the second responder (500) who calls by the wireless calling means (101).
To the private branch exchange (100), the third identification information for identifying the calling party (300) that should make a response connection from the plurality of callers received is included in the second identification information, and the response connection is made. The means (103) includes, in the second identification information, the second responder (500), which has sent the second identification information after having arrived at the private branch exchange (100) based on the first identification information. It is considered to connect to the calling party (300) identified by the third identification information.

The incoming call notifying means (102) may employ the identification information of the calling party (300) designated by the first responder (400) by a predetermined operation as the third identification information. Be considered.

The incoming call notifying means (102), when holding the connection with the calling party (300), sets the calling party (30).
It is considered to automatically add the third identification information to 0).

Further, the incoming call notifying means (102) receives the identification information of the calling party (300) when the communication network (200) receives and connects to the private branch exchange (100).
It is considered that the transferred identification information is adopted as the third identification information when it is transferred to 0).

Therefore, the first responder temporarily puts the caller who has arrived at the private branch exchange via the communication network into a hold state, and then calls the second responder by the radio calling means to make a second response. The caller can directly talk to the caller via the communication network and the private branch exchange, and can provide information satisfying the caller, and the serviceability of the private branch exchange is significantly improved.

[0035]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described below with reference to the drawings. 2 is a diagram showing a private branch exchange according to an embodiment of the present invention (Claim 1), FIG. 3 is a diagram showing an example of a signal sequence in FIG. 2, and FIG. 4 is a diagram showing the present invention (Claim 3). FIG. 5 is a diagram showing a private branch exchange according to an embodiment, and FIG.
6 is a diagram showing an example of a signal sequence in FIG. 6, FIG. 6 is a diagram showing a private branch exchange according to an embodiment of the present invention (Claim 4), and FIG. 7 is a diagram showing an example of the signal sequence in FIG. FIG. 8 is a diagram showing a private branch exchange according to an embodiment of the present invention (Claim 5), and FIG. 9 is a diagram showing an example of the signal sequence in FIG. The same reference numerals denote the same objects throughout the drawings.

First, an embodiment of the present invention (claim 1) will be described with reference to FIGS. In FIG. 2, FIG.
Private branch exchange (100) as a private branch exchange (100) in
, A public network (PTN) (2) is shown as the communication network (200) in FIG. 1, a calling subscriber (3) is shown as the calling party (300) in FIG. 1, and Extension (5) is shown as the first responder (400) in FIG. 1, and the second responder (50) in FIG.
The public telephone (7) used by the second responder is shown as 0), and the radio call transmitting device (PGS) (16), the radio line (17) and the second as the radio calling means (101) in FIG. A radio paging receiver (PGR) (6) carried by the respondent is shown, and a notification unit (121) as an incoming call notification means (102) in FIG. 1 constitutes a private branch exchange (1). ) (12), and a connection part (122) is provided in the central controller (CC) (12) as the response connection means (103) in FIG.

In the main storage unit (MM) (13) constituting the private branch exchange (1), the remote connection number (X) is stored in the storage area (A ₁ ) as the first identification information and the remote response service. The number (Y) is the storage area (A
₂ ) stored in.

The remote connection number (X) is the public communication network (PT).
N) (2) to additional number Dial-in station line (8)
The remote response service number (Y) is a number for making an incoming call connection to the private branch exchange (1) via the public communication network (P).
After the subscriber of the TN (2) arrives at the private branch exchange (1) via the additional number dial-in type office line (8),
As an additional number, for example, push button dial signal [P
B signal]] to the private branch exchange (1), the central line (8) is transferred to the current signal tone transmission circuit (TNS) (1).
It is a number for connecting to the station line (4) which is being connected to 9).

2 and 3, the public communication network (P
When the subscriber (3) accommodated in the TN (2) sends a calling signal (a ₁ ) for making an incoming call connection to the private branch exchange ( ₁ ) to the public communication network (PTN) (2), the public communication Net (PT
N) and (2) are office lines (4) connected to the private branch exchange (1).
Is selected and captured, and the incoming call signal (b ₁ ) is transferred to the private branch exchange (1) via the office line (4).

In the private branch exchange (1), the central control unit (CC) (12) transfers an incoming call signal (b ₁ ) from the public communication network (PTN) (2) via the office line (4). To
When it is determined that the extension (5) accommodated in the extension circuit (SLC) (15) is to be responded by receiving and analyzing it via the office line trunk (COT) (14), the extension circuit (SL)
C) The calling signal (c ₁ ) is sent to the response extension (5) via (15).

When the first responder responds to the extension (5) which has received the calling signal (c ₁ ), the extension (5) sends a response signal (d ₁ ) to the private branch exchange (1). In the private branch exchange (1), when the central control unit (CC) (12) receives the response signal (d ₁ ) sent from the extension (5) via the extension circuit (SLC) (15), The response signal (d) is sent to the central office line (4) through the trunk (COT) (14).
₂ ) is sent and the network (NW) (11)
To connect the central line trunk (COT) (14) and the extension line circuit (SLC) (15).

The public communication network (PTN) (2) receives the response signal (d ₂₎ sent from a private branch exchange (1), the response signal to the calling subscriber (3) to (d ₃₎ At the same time as transmitting, a call path between the calling subscriber (3) and the office line (4) is set.

From the above, the first responder is the extension (5),
Private branch exchange (1), office line (4) and public communication network (PT)
It is possible to talk (e) with the calling subscriber (3) via N (2).

The first responder who responds to the calling subscriber (3) can provide the information desired by the calling subscriber (3) as a result of meeting the requirements of the calling subscriber (3). If the second responder is out, the calling subscriber (3) is notified that the second responder who is out is to be contacted directly, and then the calling subscriber (3) When the special number for the holding service, which is defined to hold the incoming call connection, is selected, the special number for the holding service is sent from the extension (5) to the private branch exchange (1) as a holding signal (p ₁ ).

In the private branch exchange (1), when the central control unit (CC) (12) receives the hold signal (p ₁ ) sent from the extension (5) via the extension circuit (SLC) (15), A station line trunk (CO) that controls the network (NW) (11) and is connected to the extension circuit (SLC) (15)
T) (14) is connected to the signal sound sending circuit (TNS) (19) to change the hold sound (q) generated by the signal sound sending circuit (TNS) (19) to the network (NW) (11) and the station. The call is returned to the calling subscriber (3) via the line trunk (COT) (14), the office line (4) and the public communication network (PTN) (2).

Subsequently, the first responder calls the radio call receiver (PGR) (6) carried by the second responder from the radio call transmitter (PGS) (16), and the second responder is called. When a predetermined service special number is selected to respond to the direct calling subscriber (3), the selected service special number is transmitted to the private branch exchange (1) as a calling signal (g ₁ ). .

In the private branch exchange (1), the central control unit (CC) (12) sends the calling signal (g ₁ ) sent from the extension (5) through the extension circuit (SLC) (15). Upon reception / analysis, the notification unit (121) is activated.

The activated notifying section (121) carries the radio paging receiver (PGR) (6) stored in the storage area (A ₁ ) in the main storage device (MM) (13) as a second portable device. To the respondent of the remote number (X) for connecting the incoming call to the additional line dial-in type station line (8) and the storage area (A)
₂ ) The remote answering service number (Y) for making a response connection to the currently held station line (4) stored in (2) is extracted, and the incoming call for calling the radio paging receiver (PGR) (6) Radio pager (PGS) with signal (h ₁ ) (16)
Communicate to.

Radio pager (PGS) (16)
Is based on the incoming call signal (h ₁ ), the remote connection number (X) and the remote response service number (Y) transmitted from the central control unit (CC) (12), and the remote connection number (X) and the remote response service. A radio call signal (i ₂ ) including the number (Y) as a transfer message is transmitted to the radio line (17).

The radio call receiver (PGR) (6) is connected to the radio line (1) from the radio call transmitter (PGS) (16).
When the wireless call signal (i ₂ ) transmitted to 7) is received and analyzed and it is determined that the call is to the own machine (PGR) (6), the second responder is notified of the call and the remote connection number (X) is sent. And the remote response service number (Y) are displayed as a transfer message.

The second responder is the radio call receiver (PG
R) (6) notices the call, and pays attention to the displayed remote connection number (X) and remote response service number (Y), the nearest public telephone accommodated in the public communication network (PTN) (2). When a call is made from (7) and the displayed remote connection number (X) is selected, the public telephone (7) sends a call signal (j) containing the remote connection number (X) to the public communication network (PTN) (2). ₂ ) is sent.

When the public communication network (PTN) (2) receives the calling signal (j ₂ ) sent from the public telephone (7), it selects the office line (8) connected to the private branch exchange (1).・
It captures and transfers the incoming call signal (k ₂ ) to the private branch exchange (1) via the office line (8).

In the private branch exchange (1), the central control unit (CC) (12) transfers an incoming call signal (k ₂ ) from the public communication network (PTN) (2) via the office line (8). To
When received via the trunk line trunk (COT) (18),
After the response signal (n ₁ ) is returned to the office line (8) through the office line trunk (COT) (18), the network (N
W) (11) to control the trunk line trunk (COT) (1
8) is connected to a signal sound sending circuit (TNS) (19) and a PB signal receiver (PBR) (110), and a second dial tone (r) generated by the signal sound sending circuit (TNS) (19) is
Network (NW) (11), trunk line trunk (CO
T) (18) and the central line (8) to the public communication network (PTN) (2).

When the public communication network (PTN) (2) receives the response signal (n ₂ ) transferred from the private branch exchange (1) via the office line (8), the public telephone (7) and the office line are connected. (8)
And a second dial tone (r) returned from the private branch exchange (1) via the central office line (8) is returned to the public telephone (7).

The second responder sends a call from the private branch exchange (1) to the station.
Via line (8) and public network (PTN) (2)
Make a wireless call after listening to the second dial tone (r) returned
Remote response server displayed on receiver (PGR) (6)
The screw number (Y) is used to push the public telephone (7).
With a tongue dial or a portable push button diamond
Set the transmitter to the transmitter of the public telephone (7) and select
Then, it is far from the public telephone (7) in the PB signal format.
Remote response service number (Y) is the response connection signal (s ₁)age
Via the public network (PTN) (2) and the central line (8)
Therefore, it is transferred to the private branch exchange (1).

In the private branch exchange (1), the PB signal receiver (PBR) (110) is a public communication network (PTN).
When the response connection signal (s ₁ ) transferred from (2) via the station line (8) is received via the station line trunk (COT) (18) and the network (NW) (11), the response connection is received. The remote response service number (Y) transferred as a signal (s ₁ ) is transmitted to the central controller (CC) (12),
The central controller (CC) (12) is a PB signal receiver (P
When the remote response service number (Y) transmitted from the BR (110) is received and analyzed, the connection unit (122) is activated.

The activated connection unit (122) controls the network (NW) (11), and is currently the private branch exchange (1).
The only station in the line that is on hold is the trunk line (COT) (1
4) and the connection of the signal sound transmission circuit (TNS) (19),
Local line trunk (COT) (18) and PB signal receiver (P)
After releasing the connection with the BR) (110), the office line trunks (COT) (14) and (18) are connected.

As described above, the public telephone (7) is connected to the public communication network (PTN) (2), the office line (8) and the office line trunk (CO).
T) (18), network (NW) (11), office line trunk (COT) (14), office line (4) and public communication network (PTN) (2), and the calling subscriber (3) ) And a call (t) are possible.

The second responder responds directly to the calling subscriber (3), receives the request of the calling subscriber (3), and provides the information desired by the calling subscriber (3). As is apparent from the above description, according to the embodiment of the present invention (Claim 1), the calling subscriber (3) is immediately answered by the first responder, is temporarily put on hold, and then immediately becomes the second subscriber. Responded to by
As a result, the desired information is provided.

Next, an embodiment of the present invention (claim 3) will be described with reference to FIGS. 4 and 5. The private branch exchange (1) shown in FIG. 4 is different from the private branch exchange (1) shown in FIG. 2 in that instead of the notification unit (121) [FIG. 2] as the incoming call notification means (102) in FIG. The part (123) is provided in the central controller (CC) (12), and the connection part (122) is provided as the response connection means (103) in FIG.
Instead of [FIG. 2], a connection part (124) is provided in the central controller (CC) (12), and a remote connection number (X) is provided in the main memory (MM) (13). The first identification information is stored in the storage area (A ₁ ), and the remote response service number (Y) is stored as the second identification information in the storage area (A ₂ ).
The station to which the calling subscriber (3) and the response identification number (H ₁ ) specified by the first responder as the third identification information are stored in the storage area (A ₃ ) The accommodation position information (E ₁₄ ) of the line trunk (COT) (14) is stored correspondingly.

The notification section (123) and the connection section (124)
The storage area (A ₃ ) is the first responder who makes a proxy response to each calling subscriber (3) when the private branch exchange (1) simultaneously receives calls from a plurality of calling subscribers (3). Are provided for calling separate second responders and responding to the corresponding calling subscribers (3) in the following process, and the response identification number (H ₁ ) is also the third identification. It is a number designated by the first responder as information.

4 and 5, the public communication network (P
When the subscriber (3) accommodated in the TN (2) sends a calling signal (a ₁ ) for making an incoming call connection to the private branch exchange ( ₁ ) to the public communication network (PTN) (2), the public communication Net (PT
N) (2) and private branch exchange (1) are shown in FIGS.
In the same process as in (1), the calling subscriber (3) is connected to the extension (5) as an incoming call, and when the first responder answers, the call is sent between the calling subscriber (3) and the extension (5). Public communication network (PT
N) (2), the central office line (4) and the private branch exchange (1) are used to set up a call path, and the first responder can talk with the calling subscriber (3) (e).

First responder responding to the calling subscriber (3)
But as in FIGS. 2 and 3, the calling subscriber
As a result of meeting the requirements of (3), the calling subscriber (3) 's request
When a second responder who can provide information to
Contact the second responder who is out and have a direct response.
After notifying to the calling subscriber (3),
A special number for a holding service that holds incoming connections from
Response identification number with a predetermined number of digits that specifies the calling subscriber (3)
(H₁) And select the extension (5) to the private branch exchange.
(1) Hold service special number and response identification number
(H₁) Is the hold signal (p ₂) Is sent.

In the private branch exchange (1), the central control unit
(CC) (12) is a hold signal sent from the extension (5).
Issue (p₂) Via the extension circuit (SLC) (15)
・ Parse and recognize that it contains the special number for the holding service
And the network (NW) (11) to control the extension circuit
(SLC) (15) Connected to the office line trunk (COT)
Connect (14) to signal tone transmission circuit (TNS) (19)
The signal sound transmission circuit (TNS) (19) generates
The return tone (q) is returned to the calling subscriber (3) and
Storage area (A) in the storage device (MM) (13)₃) See
Hold signal (p ₂) Response identification number (H₁)
Is the storage area (A₃), It is not stored.
Confirm that the received response identification number
(H₁) And a signal sound sending circuit (TNS) (19)
Location information of the changed station line trunk (COT) (14)
Report (E₁₄) And the storage area (A₃)
It

If the received response identification number (H ₁ ) is already registered in the storage area (A ₃ ), the extension (5) of the response identification number (H ₁ ) is restored in the process not shown. Request specification.

Then, the first responder sends the radio pager (PGS) (1) as in the case of FIGS. 2 and 3.
6) From the radio call receiver (P
When the GR (6) is called and a predetermined service special number is selected to allow the second responder to directly answer the calling subscriber (3), the selected service special number becomes
The call signal (g ₁ ) is transmitted to the private branch exchange (1).

In the private branch exchange (1), the central control unit (CC) (12) sends the calling signal (g ₁ ) sent from the extension (5) through the extension circuit (SLC) (15). Upon reception / analysis, the notification unit (123) is activated.

The activated notification unit (123) stores the remote connection number (X) stored in the storage area (A ₁ ) in the main storage device (MM) (13) and the storage area (A ₂ ). An incoming call for extracting the stored remote response service number (Y) and calling the response identification number (H ₁ ) stored in the storage area (A ₃ ) and the wireless paging receiver (PGR) (6) Radio pager (PGS) with signal (h ₁ ) (16)
Communicate to.

Radio pager (PGS) (16)
Based on the incoming call signal (h ₁ ), the remote connection number (X), the remote response service number (Y) and the response identification number (H ₁ ) transmitted from the central controller (CC) (12). The wireless call signal (i ₃ ) including the number (X), the remote response service number (Y) and the response identification number (H ₁ ) as a transfer message is transmitted to the wireless line (17).

The radio page receiver (PGR) (6) is connected to the radio line (1) from the radio page transmitter (PGS) (16).
When the radio call signal (i ₃ ) transmitted to 7) is received and analyzed and it is determined that the call is to the own device (PGR) (6), the second responder is notified of the call and the remote connection number (X ), The remote response service number (Y) and the response identification number (H ₁ ) are displayed as a transfer message.

The second responder is the radio call receiver (PG
R) (6) notices the call, and pays attention to the displayed remote connection number (X), remote response service number (Y), and response identification number (H ₁ ), the public communication network (PT)
N) The nearest public telephone (7) housed in (2)
When the user makes a call from the telephone and selects the displayed remote connection number (X), the public network (PTN) (2) and the private branch exchange (1) join the call origination in the same process as in FIGS. 2 and 3. Person (3) is connected to the private branch exchange (1) via the central office line (8), and the signal tone sending circuit (TNS) (19) and PB signal receiver (PB) in the private branch exchange (1) are connected.
R) (110), signal tone sending circuit (TNS)
The second dial tone (r) generated by (19) is returned to the public telephone (7).

After the second responder hears the second dial tone (r) returned from the private branch exchange (1) via the office line (8) and the public communication network (PTN) (2), When the remote response service number (Y) and the response identification number (H ₁ ) displayed on the radio call receiver (PGR) (6) are selected, the remote response service number (PB signal format) from the public telephone (7) ( Y) and the response identification number (H ₁ ) are used as the response connection signal (s ₂ ) in the public communication network (PTN).
It is transferred to the private branch exchange (1) via (2) and the office line (8).

In the private branch exchange (1), the PB signal receiver (PBR) (110) is a public communication network (PTN).
(2) When receiving the response connection signal (s ₂₎ that is transferred via the station line (8) from the transferred remote response service number as a response connection signal (s ₂₎ (Y) and response identification number ( H ₁ ) to the central control unit (CC) (12), which in turn transmits the remote response service number (Y) and the PB signal receiver (PBR) (110). When the response identification number (H ₁ ) is received and analyzed, the connection unit (124) is activated and the response identification number (H ₁ ) is transmitted.

The activated connection unit (124) refers to the storage area (A ₃ ) in the main storage device (MM) (13) and stores it in correspondence with the transmitted response identification number (H ₁ ). After extracting the accommodation location information (E ₁₄ ) for the network (NW)
(11) is controlled and the trunk line trunk (COT) corresponding to the accommodation position information (E ₁₄ ) extracted from the storage area (A ₃ ).
After releasing the connection between (14) and the signal tone sending circuit (TNS) (19) and the connection between the station line trunk (COT) (18) and the PB signal receiver (PBR) (110), After connecting the trunk (COT) (14) and (18),
The response identification number (H ₁ ) and accommodation position information (E ₁₄ ) stored in the storage area (A ₃ ) are deleted.

As described above, the public telephone (7) is connected to the public communication network (PTN) (2), the office line (8) and the office line trunk (CO).
T) (18), network (NW) (11), office line trunk (COT) (14), office line (4) and public communication network (PTN) (2), and the calling subscriber (3) ) And a telephone call (t) are possible, the second responder directly responds to the calling subscriber (3) and receives the request of the calling subscriber (3).
Provide the information desired by the calling subscriber (3).

As is clear from the above description, according to the embodiment of the present invention (Claim 3), even if the calling subscriber (3) receives a plurality of calls to the private branch exchange (1) at the same time, The respondent responds to the request, is temporarily suspended, and then is immediately responded to by the designated second responder, and the desired information is provided.

Next, an embodiment of the present invention (claim 4) will be described with reference to FIGS. 6 and 7. The private branch exchange (1) shown in FIG. 6 is different from the private branch exchange (1) shown in FIG. 4 in that instead of the notification unit (123) [FIG. 4] as the incoming call notification means (102) in FIG. The part (125) is provided in the central control unit (CC) (12), and the connection part (124) serves as the response connection means (103) in FIG.
Instead of [FIG. 4], a connection part (126) is provided in the central controller (CC) (12), and a storage area (A) provided in the main memory (MM) (13). ₃ )
In addition, a response identification number (I ₁ ) automatically designated by the central controller (CC) (12) as the third identification information is stored instead of the response identification number (H ₁ ) [FIG. 4]. And.

6 and 7, the public communication network (P
When the subscriber (3) accommodated in the TN (2) sends a calling signal (a ₁ ) for making an incoming call connection to the private branch exchange ( ₁ ) to the public communication network (PTN) (2), the public communication Net (PT
N) (2) and private branch exchange (1) are shown in FIGS.
In the same process as in (1), the calling subscriber (3) is connected to the extension (5) as an incoming call, and when the first responder answers, the call is sent between the calling subscriber (3) and the extension (5). Public communication network (PT
N) (2), the central office line (4) and the private branch exchange (1) are used to set up a call path, and the first responder can talk with the calling subscriber (3) (e).

As a result of the first responder responding to the calling subscriber (3) meeting the requirements of the calling subscriber (3) as in FIGS. 2 and 3, the calling subscriber (3) If the second responder who can provide the information desired by) is out, the calling subscriber (3) is notified that the second responder who is out is to be contacted directly. After that, the calling subscriber (3)
When the special number for the holding service for holding the incoming connection from is selected, the special number for the holding service is sent from the extension (5) to the private branch exchange (1) as a holding signal (p ₁ ). In the private branch exchange (1), the central control unit (C
C) (12) is a hold signal (p
_{When 1} ) is received and analyzed through the extension circuit (SLC) (15) and recognized as including the special number for the holding service, the network (NW) (11) is controlled and the extension circuit (SL)
C) Local line trunk (COT) (1) connected to (15)
4) is connected to the signal tone sending circuit (TNS) (19) to change the hold tone (q) generated by the signal tone sending circuit (TNS) (19) to the calling subscriber (3) and The response identification number (I ₁ ) not yet stored in the storage area (A ₃ ) in the storage device (MM) (13) is automatically determined, and the extension circuit (SLC) (15) outputs a signal tone transmission circuit (TNS). (1
It is stored in the storage area (A ₃ ) in association with the accommodation position information (E ₁₄ ) of the office line trunk (COT) (14) whose connection has been changed to 9).

Subsequently, the first responder sends the radio pager (PGS) (1) as in the case of FIGS. 4 and 5.
6) From the radio call receiver (P
When the GR (6) is called and a predetermined service special number is selected to allow the second responder to directly answer the calling subscriber (3), the selected service special number becomes
The call signal (g ₁ ) is transmitted to the private branch exchange (1).

In the private branch exchange (1), the central control unit (CC) (12) sends the calling signal (g ₁ ) sent from the extension (5) through the extension circuit (SLC) (15). Upon reception / analysis, the notification unit (125) is activated.

The activated notification unit (125) stores the remote connection number (X) stored in the storage area (A ₁ ) in the main storage device (MM) (13) and the storage area (A ₂ ). An incoming call for extracting the stored remote response service number (Y) and calling the response identification number (I ₁ ) stored in the storage area (A ₃ ) and the wireless paging receiver (PGR) (6) Radio pager (PGS) with signal (h ₁ ) (16)
Communicate to.

Radio pager (PGS) (16)
Based on the incoming call signal (h ₁ ), the remote connection number (X), the remote response service number (Y) and the response identification number (I ₁ ) transmitted from the central control unit (CC) (12). The radio call signal (i ₄ ) including the number (X), the remote response service number (Y) and the response identification number (I ₁ ) as a transfer message is transmitted to the radio line (17).

The radio page receiver (PGR) (6) is connected to the radio line (1) from the radio page transmitter (PGS) (16).
When the wireless ringing signal (i ₄ ) transmitted to 7) is received and analyzed, and it is determined that the wireless ringing signal is for the own device (PGR) (6), the second responder is notified of the ringing and the remote connection number (X ), The remote response service number (Y) and the response identification number (I ₁ ) are displayed as a transfer message.

The second responder is the radio call receiver (PG
R) (6) notices the call, and pays attention to the displayed remote connection number (X), remote response service number (Y) and response identification number (I ₁ ), the public communication network (PT)
N) The nearest public telephone (7) housed in (2)
When the user makes a call from the telephone and selects the displayed remote connection number (X), the public network (PTN) (2) and the private branch exchange (1) join the call origination in the same process as in FIGS. 2 and 3. Person (3) is connected to the private branch exchange (1) via the central office line (8), and the signal tone sending circuit (TNS) (19) and PB signal receiver (PB) in the private branch exchange (1) are connected.
R) (110), signal tone sending circuit (TNS)
The second dial tone (r) generated by (19) is returned to the public telephone (7).

After the second responder hears the second dial tone (r) returned from the private branch exchange (1) via the office line (8) and the public communication network (PTN) (2), When the remote response service number (Y) and the response identification number (I ₁ ) displayed on the radio call receiver (PGR) (6) are selected, the remote response service number (PB signal format) from the public telephone (7) ( Y) and the response identification number (I ₁ ) as the response connection signal (s ₃ ) in the public communication network (PTN)
It is transferred to the private branch exchange (1) via (2) and the office line (8).

In the private branch exchange (1), the PB signal receiver (PBR) (110) is the public communication network (PTN).
When the response connection signal (s ₂ ) transferred from (2) via the station line (8) is received, the remote response service number (Y) and the response identification number (Y) transferred as the response connection signal (s ₃ ). I ₁ ) to the central controller (CC) (12), which in turn transmits the remote response service number (Y) and the PB signal receiver (PBR) (110). When the response identification number (I ₁ ) is received and analyzed, the connection unit (126) is activated and the response identification number (I ₁ ) is transmitted.

The activated connection unit (126) refers to the storage area (A ₃ ) in the main storage device (MM) (13) and stores it in correspondence with the transmitted response identification number (I ₁ ). After extracting the accommodation position information (E ₁₄ ) of the station line, as in FIGS. 4 and 5, the connection between the station line trunk (COT) (14) and the signal tone sending circuit (TNS) (19) and the station line Trunk (COT) (18) and PB signal receiver (PBR) (11)
0) after releasing the connection with the central office trunk (COT)
After connecting (14) and (18), the storage area (A ₃ )
The response identification number (I ₁ ) and the accommodation position information (E ₁₄ ) already stored in are deleted.

As described above, the public telephone (7) is connected to the public communication network (PTN) (2), the office line (8) and the office line trunk (CO).
T) (18), network (NW) (11), office line trunk (COT) (14), office line (4) and public communication network (PTN) (2), and the calling subscriber (3) ) And a telephone call (t) are possible, the second responder directly responds to the calling subscriber (3) and receives the request of the calling subscriber (3).
Provide the information desired by the calling subscriber (3).

As is clear from the above description, according to the embodiment of the present invention (Claim 4), even if the calling subscriber (3) receives a plurality of calls to the private branch exchange (1) at the same time, In the embodiment of the present invention (Claim 3), the agent responds to the request on behalf of the user, is temporarily suspended, and is immediately responded by the designated second responder, and the desired information is provided. It is not necessary to select the response identification number (H ₁ ) executed by the first responder, and the convenience of the first responder is further improved.

Next, an embodiment of the present invention (claim 5) will be described with reference to FIGS. The private branch exchange (1) shown in FIG. 8 is different from the private branch exchange (1) shown in FIG. 6 as a communication network (200) in FIG. 1 as a public communication network (PTN) (2) [FIG. 6]. Instead of the above, it is housed in the integrated service digital network (ISDN) (9), and as the incoming call notification means (102) in FIG.
25) A notification section (127) is provided in the central controller (CC) (12) instead of [Fig. 6], and a connection section (126) [Fig. 6] is provided as a response connection means (103) in Fig. 1. Instead, the connection (128) is the central controller (C
C) points provided in (12) and the main memory (M
M) In the storage area (A ₃ ) provided in (13),
The telephone number (DN ₃ ) of the calling subscriber (3 ₂ ) transferred as an incoming call signal (b ₂ ) from the integrated service digital network (ISDN) (9) is a response identification number (I ₁ ) [FIG. 6]. And are stored instead of.

In FIG. 8, the calling subscriber (3), the public telephone (7) and the office line (4) accommodated in the public communication network (PTN) (2) in FIGS. 2, 4 and 6 are used. ) And (8), and instead of the office line trunks (COT) (14) and (18) connected to the office lines (4) and (8), an integrated services digital network (ISDN) (9)
Calling subscribers accommodated in (3 _2), a public telephone (7 _2), the office line (4 ₂₎ and (8 _2), and the office line (4 ₂₎ and (8 ₂₎ connected to the office line Trunk (C
OT) (14 ₂ ) and (18 ₂ ) are provided.

8 and 9, the subscriber (3) accommodated in the integrated service digital network (ISDN) (9)
₂ ) The integrated signal digital network (ISDN) sends the calling signal (a ₂ ) including the telephone number (DN ₃ ) of the calling subscriber (3) to the incoming exchange connection to the private branch exchange (1).
When sent to (9), the integrated service digital network (IS
The DN (9) is an office line (4) connected to the private branch exchange (1).
₂ ) is selected and captured, and the incoming call signal (b ₂ ) is transferred to the private branch exchange (1) via the office line (4 ₂ ).

In the private branch exchange (1), the central control unit (CC) (12) is a service integrated digital network (IS).
The incoming call signal (b ₂ ) transferred from the DN (9) via the office line (4 ₂ ) is transferred to the office line trunk (COT) (14 ₂ ).
When it is determined that the extension (5) accommodated in the extension circuit (SLC) (15) responds by receiving and analyzing via the
The call signal (c ₁ ) is sent to the response extension (5) via the extension circuit (SLC) (15).

The first responder receives the call signal (c₁) Received
Private branch exchange from extension (5) when responding to the extension (5)
The response signal (d₁) Is sent. Private branch exchange
In (1), the central controller (CC) (12) is
The response signal (d₁) To the extension circuit
When receiving via (SLC) (15), the trunk line trunk
(COT) (14₂) Via the local line (4₂) To the response signal
(D _Four) Is transmitted and the network (NW) (1
1) to control the trunk line trunk (COT) (14₂) And inside
The line circuit (SLC) (15) is connected.

Integrated Services Digital Network (ISDN)
(9) receives the response signal transmitted from the private branch exchange (1) (d _4), sends out a response signal (d ₅₎ to the calling subscriber (3 _2), the calling subscriber (3 ₂ )
A call path between the caller and the station line (4 ₂ ) is set up so that the first responder can talk with the calling subscriber (3 ₂ ) (e).

[0097] The first responders who answering the calling subscriber (3 ₂₎ is, as in the Figures 2 and 3, as a result of accepting requirements of the calling subscriber (3 _2), the calling subscriber When the second responder who can provide the information desired by (3 ₂ ) is out, the calling subscriber (3 ₂ after notifying the), selecting for pending service special number to hold the incoming connection from a calling subscriber (3 _2), is a pending service special number to the extension (5) from the private branch exchange (1), hold signal Sent as (p ₁ ).

In the private branch exchange (1), the central control unit
(CC) (12) is a hold signal sent from the extension (5).
Issue (p₁) Via the extension circuit (SLC) (15)
・ Parse and recognize that it contains the special number for the holding service
And the network (NW) (11) to control the extension circuit
(SLC) (15) Connected to the office line trunk (COT)
(14₂) Is connected to the signal sound transmission circuit (TNS) (19)
Change, and signal tone sending circuit (TNS) (19) is generated
Call on hold (q) calling subscriber (3₂) Send it back to
In the main memory (MM) (13), the storage area (A₃)
Integrated Services Digital Network (ISDN)
Incoming signal (b) from (9)₂) Calling subscription transferred by
Person (3₂) Phone number (DN₃) And the extension circuit (SL
C) From (15) to signal sound transmission circuit (TNS) (19)
Station line trunk (COT) (14) ₂) Accommodation
Location information (E₁₄) And the storage area (A₃) To
Pay.

Then, the first responder sends the radio pager (PGS) (1) as in the case of FIGS. 6 and 7.
6) From the radio call receiver (P
When the GR (6) is called and a predetermined service special number is selected to allow the second responder to directly answer the calling subscriber (3), the selected service special number becomes
The call signal (g ₁ ) is transmitted to the private branch exchange (1).

In the private branch exchange (1), the central control unit (CC) (12) sends the calling signal (g ₁ ) sent from the extension (5) through the extension circuit (SLC) (15). Upon reception / analysis, the notification unit (127) is activated.

The activated notifying section (127) stores the remote connection number (X) stored in the storage area (A ₁ ) in the main memory (MM) (13) and the storage area (A ₂ ). extracts the remote response service number (Y) stored and a stored telephone number in the storage area (a ₃₎ and (DN _3), incoming call signal for calling the radio paging receiver (PGR) (6) (H
_{It is} transmitted to the radio call transmitter (PGS) (16) together with ₁ ).

Radio pager (PGS) (16)
Is the remote connection number based on the incoming call signal (h ₁ ), the remote connection number (X), the remote response service number (Y) and the telephone number (DN ₃ ) transmitted from the central controller (CC) (12). (X), the remote response service number (Y) and the telephone number (DN ₃ ) are transmitted to the wireless line (17) as the transfer call message (i ₅ ).

The radio page receiver (PGR) (6) is connected to the radio line (1) from the radio page transmitter (PGS) (16).
When the wireless call signal (i ₅ ) transmitted to 7) is received and analyzed and it is determined that the call is to the own machine (PGR) (6), the second responder is notified of the call and the remote connection number (X ), The remote response service number (Y) and the telephone number (DN ₃ ) are displayed as a transfer message.

The second responder is the radio call receiver (PG
R) (6) notices the call, and pays attention to the displayed remote connection number (X), remote response service number (Y) and telephone number (DN ₃ ), the public communication network (PTN)
If you call from the nearest public telephone (7 ₂ ) accommodated in (2) and select the displayed remote connection number (X), the integrated service digital network (ISDN) (9) and private branch exchange (1) in a similar process and the public communication network in FIG. 2 and FIG. 3 (PTN) (2) and a private branch exchange (1), a public telephone (7 ₂₎ of the station line ₍₈₂₎ via the private branch exchange (1 ), And further to the signal tone sending circuit (TNS) (19) and the PB signal receiver (PBR) (110) in the private branch exchange (1), and the signal tone sending circuit (T
The second dial tone (r) generated by the NS (19) is transmitted to the local line (8).
₂ ) and Integrated Services Digital Network (ISDN)
(9) returns to the public telephone (7 ₂₎ via.

The second responder is the private branch exchange (1) to the office line (8 ₂ ) and integrated service digital network (ISD).
N) After hearing the second dial tone (r) returned via (9), the remote response service number (Y) and the telephone number (Y) displayed on the radio call receiver (PGR) (6) are displayed. If you select DN ₃ ), P from the public telephone (7 ₂ )
Remote response service number (Y) and telephone number (DN ₃ ) in B signal format as response connection signal (s ₄ ) via integrated service digital network (ISDN) (9) and central line (8 ₂ ) It is transferred to the exchange (1).

In the private branch exchange (1), the PB signal receiver (PBR) (110) is transferred from the integrated service digital network (ISDN) (9) via the central office line (8 ₂ ) as a response connection signal ( s ₄ ), the remote response service number (Y) transferred as the response connection signal (s ₄ ).
And telephone number (DN ₃ ) to the central control unit (CC) (1
2) and the central controller (CC) (12)
When the remote response service number (Y) and the telephone number (DN ₃ ) transmitted from the signal receiver (PBR) (110) are received and analyzed, the connection unit (128) is activated and the telephone number (DN ₃ ) is transmitted. To do.

The activated connection unit (128) refers to the storage area (A ₃ ) in the main storage device (MM) (13) and stores it in correspondence with the transmitted telephone number (DN ₃ ). After the accommodation position information (E ₁₄ ) is extracted, the connection between the station line trunk (COT) (14 ₂ ) and the signal tone transmission circuit (TNS) (19) and the station line are performed as in FIGS. 6 and 7. trunk (COT) (18 ₂₎ and the PB signal receiver (PBR) (1
10) After releasing the connection with the station line trunk (CO
T) (14 ₂₎ and (18 ₂₎ and after connecting a deleting already stored in the telephone number in the storage area (A ₃₎ (DN ₃₎ and accommodating position information (E _14).

As described above, the public telephone (7 ₂ ) is connected to the integrated service digital network (ISDN) (9), office line (8 ₂ ), office line trunk (COT) (18 ₂ ), network (NW) (11), Local line trunk (COT) (1
4 ₂ ), the central office line (4 ₂ ) and the integrated service digital network (ISDN) (9) make it possible to talk (t) with the calling subscriber (3 ₂ ), and the second responder makes a call. and answering directly to the called subscriber (3: _2), upon the request of the calling subscriber (3: _2), to provide the information desired by the calling subscriber (3: _2).

As is clear from the above description, according to the embodiment of the present invention (Claim 5), even if the calling subscriber (3) receives a plurality of calls to the private branch exchange (1) at the same time, In the embodiment of the present invention (Claim 4), the response is made by the respondent of the present invention, is temporarily suspended, and is immediately responded by the designated second responder, and the expected information is provided. Similarly, the selection of the response identification number (H ₁ ) is not required, and the convenience of the first responder is further improved.

2 to 9 are merely examples of the present invention until now. For example, the configuration of the private branch exchange (100) which is the subject of the present invention is limited to the private branch exchange (1) shown. In addition, the communication network (2
00) is not limited to the public communication network (PTN) (2) and integrated services digital network (ISDN) (9) shown in the figure, and many other variations are considered, but in any case The effect of the present invention does not change. .

[0111]

As described above, according to the present invention, the first responder temporarily puts the caller who has arrived at the private branch exchange via the communication network on hold, and then the second response is made by the radio calling means. The second responder can directly call the caller via the communication network and the private branch exchange, and can provide information satisfying the caller, greatly improving the serviceability of the private branch exchange. improves.

[Brief description of drawings]

FIG. 1 is a diagram showing the principle of the present invention.

FIG. 2 is a diagram showing a private branch exchange according to an embodiment of the present invention (claim 1).

3 is a diagram showing an example of a signal sequence in FIG.

FIG. 4 is a diagram showing a private branch exchange according to an embodiment of the present invention (claim 3).

5 is a diagram showing an example of a signal sequence in FIG.

FIG. 6 is a diagram showing a private branch exchange according to an embodiment of the present invention (claim 4).

7 is a diagram showing an example of a signal sequence in FIG.

FIG. 8 is a diagram showing a private branch exchange according to an embodiment of the present invention (Claim 5).

9 is a diagram showing an example of a signal sequence in FIG.

FIG. 10 is a diagram showing an example of a conventional private branch exchange.

11 is a diagram showing an example of a signal sequence in FIG.

[Explanation of symbols]

 1, 100 Private branch exchange 2 Public communication network (PTN) 3 Calling subscriber 4, 8 Station line 5 Extension 6 Radio call receiver (PGR) 7 Public telephone 9 Service integrated digital network (ISDN) 11 Network (NW) 12 Central Control device (CC) 13 Main storage device (MM) 14, 18 Station line trunk (COT) 15 Extension circuit (SLC) 16 Radio call transmitter (PGS) 17 Radio line 19 Signal tone sending circuit (TNS) 101 Radio call means 102 incoming call notification means 103 response connection means 110 PB signal receiver (PBR) 121, 123, 125, 127 notification section 122, 124, 126, 128 connection section 200 communication network 300 caller 400 first responder 500 second Responder of

Claims (5)

[Claims] 1. A private branch exchange (100) having a radio calling means (101), wherein the private branch exchange (100) is passed through a communication network (200).
The caller (300) that arrives at the private branch exchange (10)
0), the first responder (400) withholds the connection with the calling party (300), then executes a predetermined operation, and the wireless calling means (101) When the second responder (500) is called, the first identification information for arriving at the private branch exchange (100) via the communication network (200) and the private branch exchange (100).
Second identification information for making a response connection to the caller (300) on hold via the second responder (500)
An incoming call notifying means (102) for notifying an incoming call to the private branch exchange (100) of the second responder (500) via the communication network (200) based on the first identification information. After that, when the second identification information is transmitted, the response connection means (103) for connecting the second responder (500) to the caller on hold (300).
And a radio call answering method characterized by being provided. 2. The incoming call notifying means (102) is a plurality of callers who have arrived at the private branch exchange (100) to the second responder (500) called by the wireless calling means (101). From the third identification information for identifying the calling party (300) to be connected by response from the second identification information, and the response connection means (103), based on the first identification information, The second responder (50) who has sent the second identification information after the call arrives at the private branch exchange (100).
The radio call answering method according to claim 1, wherein 0) is connected to a caller (300) identified by the third identification information included in the second identification information. 3. The incoming call notifying means (102) uses, as the third identification information, identification information of a calling party (300) designated by the first responder (400) by a predetermined operation. The radio call response system according to claim 2, which is adopted. 4. The incoming call notifying means (102) sets the caller (3) when holding the connection with the caller (300).
3. The wireless call response system according to claim 2, wherein the third identification information is automatically added to 00). 5. The incoming call notifying means (102) sends identification information of a calling party (300) to the private branch exchange (100) when the communication network (200) receives and connects to the private branch exchange (100). 3. The wireless call response system according to claim 2, wherein, when transferred, the transferred identification information is adopted as the third identification information.