JP6695926B2 - Communications system - Google Patents

Description

  TECHNICAL FIELD The present invention relates to a communication system that provides services to customers via a network.

  2. Description of the Related Art Conventionally, there is known a system that provides a means by which users at remote locations can talk with each other via a network. Japanese Patent Application Laid-Open No. 2004-242242 describes a technique for chatting between a plurality of connected computers using URL information.

JP, 2013-105482, A

  By the way, a store clerk who provides a restaurant or a customer service as a service grasps the customer's needs while having a conversation with the customer, and provides products and services that meet the customer's needs. By using chat using a computer, a store clerk can have a conversation with a customer at a remote place, but conventionally, while chatting, providing products and services that meet the customer's needs. Was difficult.

  Therefore, the present invention has been made in view of these points, and an object of the present invention is to provide a communication system capable of providing a service having a content close to that in the case of being in an actual store to a customer.

  A communication system according to an aspect of the present invention includes a crew terminal used by a crew belonging to a store that provides a service, a user terminal used by a user who receives the service, and a management device that manages electronic money. The management device has a storage unit that stores the balance of electronic money in association with the user, and the crew terminal provides a service in a state where a video chat is performed with the user terminal. A first transmitting unit for transmitting introduction information for introducing the user to the user terminal, and a user for identifying the user when the selection information for selecting the service indicated by the introduction information is received from the user terminal A second transmitting unit for transmitting to the management device a charge for the service indicated by the selection information together with identification information, wherein the management device receives the service charge received from the second transmitter as the user. The payment unit further includes a payment unit that executes payment of the fee of the service when the balance is less than or equal to the balance stored in the storage unit in association with the user indicated by the identification information.

The settlement unit may settle the fee for the service when the fee for the service received from the second transmission unit is equal to or lower than a predetermined threshold set by the user.
The payment unit executes payment of the service charge when the charge of the service received from the second transmission unit is less than or equal to the predetermined threshold set by the user for each type of the service. Good.

  The settlement unit sums up the fee for the service received from the second transmission unit and the fee for the video chat for a predetermined number of times, when the settlement of the fee for the video chat is performed every predetermined time. When the total amount of money is less than or equal to the balance stored in the storage unit in association with the user indicated by the user identification information, payment of the service fee may be executed.

  The first transmitting unit transmits request information requesting the selection of the service indicated by the introduction information to the user terminal, and the second transmitting unit selects the service indicated by the request information from the user terminal. When receiving a consent notice to approve, the service charge indicated by the request information may be transmitted to the management device together with the user identification information for identifying the user.

  The first transmission unit transmits external request information for requesting selection of an external service other than the service related to the store to which the crew belongs, to the user terminal, and the second transmission unit includes the user. When a notification of consent for consenting to the selection of the external service indicated by the external request information is received from the terminal, the fee for the external service indicated by the external request information is displayed together with the user identification information for identifying the user. It may be transmitted to the management device.

  The communication system further includes a store terminal that manages the plurality of crew terminals used by the plurality of crews, and the store terminal is one of the plurality of crew terminals and the user terminal. And a crew unit that performs the video chat with the user terminal in a state in which the video chat is being performed between the crew terminal and the other crew terminal. Good.

  According to the present invention, there is an effect that it is possible to provide a customer with a service having a content similar to that in the case of actually being in a store.

It is a figure for explaining the outline of a communication system. It is a figure which shows the structure of a crew terminal, a user terminal, and a management apparatus. It is a figure which shows the structure of the database which the memory | storage part of a management apparatus memorize | stores. It is a figure for demonstrating the content of a video chat service. It is a figure for demonstrating the content of a video chat service. It is a sequence diagram which shows the flow of a process in a communication system. It is a figure which shows the structure in the modification of a store terminal, a crew terminal, a user terminal, and a management apparatus.

[Outline of communication system S]
FIG. 1 is a diagram for explaining the outline of the communication system S. The communication system S is a system that provides a service having a content similar to that when a customer (hereinafter, referred to as a user) is in an actual store via a video chat service. The video chat service is a service that enables the crew to provide various services provided to the user via the network while the salesclerk (hereinafter referred to as the crew) who belongs to the store and the user are in video chat. Is. In the video chat service, video chat is conducted by peer-to-peer communication in which terminals are directly connected to each other.

  Various services provided by the crew to the user include services provided by the crew to the user (for example, customer service, poses, cosplay, etc.) and services provided by the user to the crew (including drinks, snacks, etc.). .. For example, when the crew's salary form is performance reward type (proportion system), if the user gives the crew a drink, the drink fee will be the result of the crew, and the customer's attitude toward the user will be good. It is expected. As a result, the user can enjoy the video chat with the crew.

  The store is a store that provides services such as customer service to a user who has entered the store and operates in the real world, and is, for example, a night club, a lounge, a snack, a cabaret club, or the like. The store is a member of the video chat service. While providing services to customers who have entered stores in the real world, the crew also provides services to users on the network. Services provided to users on the network are, for example, customer service, provision of food and drink to crews, poses, cosplay, and the like.

  The communication system S includes a store terminal 1, a crew terminal 2, a user terminal 3, and a management device 4. The store terminal 1 is a terminal used by a store manager (eg, store manager or manager), and is, for example, a computer. The store terminal 1 is used to manage information about crews posted on the video chat service (for example, crew profile and schedule).

  The crew terminal 2 is a terminal used by a crew belonging to a store that provides services, and is, for example, a tablet or a smartphone. The user terminal 3 is a terminal used by a user who receives a service, and is, for example, a tablet or a smartphone. The management device 4 is a device that provides a video chat service, and is, for example, a server. The management device 4 manages electronic money (hereinafter referred to as a coin) used to settle the fee for the user service.

  First, the flow until the user and the crew start a video chat is explained. First, the user charges coins (for example, 10,000 coins) in order to use the video chat service. The management device 4 grants the number of coins set by the user based on the amount of money deposited by a credit card or a bank transfer. The user uses the user terminal 3 to search for a crew member who belongs to a store that is affiliated with the video chat service, and selects a favorite crew member.

  The management device 4 notifies the crew terminal 2 used by the crew selected by the user of the connection request and connects the crew terminal 2 and the user terminal 3 to start the video chat by peer-to-peer communication. The management device 4 executes the settlement of the video chat fee every predetermined time (for example, every 10 minutes) during the period from the start to the end of the video chat.

  Next, the flow in which the crew provides the service to the user via the video chat service will be described. For example, in a state where a video chat is being performed between the crew terminal 2 and the user terminal 3, the crew makes an offer to “purchase a drink!” And the user replies “Good!”. Let's say that there was a great conversation.

  In this case, first, the crew terminal 2 transmits introduction information for introducing the service to the user terminal 3 ((1) in FIG. 1). The introduction information is information indicating the contents and fees of one or more services that the crew can provide to the user. For example, "cocktail" is 1,000 coins and "champagne" is 2,000 coins. Indicates that there is.

  When the user selects “cocktail” from “cocktail” and “champagne” indicated by the introduction information transmitted from the crew terminal 2, the user terminal 3 selects the “cocktail” in response to the request from the crew to “buy a drink!” The selection information for selecting “cocktail” is transmitted to the crew terminal 2 ((2) in FIG. 1). Upon receiving the selection information transmitted from the user terminal 3, the crew terminal 2 manages the service information of the “cocktail” (for example, 1,000 coins) indicated by the selection information together with the identification information for identifying the user (for example, the user ID). 4 to request payment of the cocktail fee ((3) in FIG. 1).

  When the management device 4 receives the payment request from the crew terminal 2, the management device 4 executes the payment of the “cocktail” service charge from the balance (eg, 10,000 coins) of the coins associated with the user indicated by the identification information (FIG. 1 (4)). When the payment is completed, the management device 4 notifies the crew terminal 2 of the execution result indicating that the payment of the “cocktail” is completed ((5) in FIG. 1). Further, the management device 4 notifies the user terminal 3 of 9,000 coins obtained by subtracting 1,000 coins of the service charge for the cocktail from the balance of 10,000 coins as the balance after settlement.

Then, when the crew confirms that the “cocktail” has been settled based on the execution result notified from the management device 4 in the crew terminal 2, the crew receives a cocktail from the crew himself or another clerk (for example, a waiter) ( (7) of FIG. By doing so, the communication system S can provide the customer with a service having a content similar to that in the case of being in an actual store.
The details of the configurations of the crew terminal 2, the user terminal 3, and the management device 4 will be described below.

[Structure of crew terminal 2]
FIG. 2 is a diagram showing configurations of the crew terminal 2, the user terminal 3, and the management device 4. The crew terminal 2 includes a user I / F (interface) 21, a storage unit 22, a communication unit 23, and a control unit 24.

  The user I / F 21 includes a display used for video chat, a speaker, a microphone, and a video camera. The user I / F 21 also includes a keyboard or a pointing device (such as a touch panel).

The storage unit 22 is a storage medium such as a ROM (Read Only Memory), a RAM (Random Access Memory), and a hard disk. The storage unit 22 stores a program executed by the control unit 24. The storage unit 22 stores introduction information for introducing the service to the user.
The communication unit 23 is an interface for connecting to the network N, and includes, for example, a LAN controller.

  The control unit 24 is, for example, a CPU (Central Processing Unit). The control unit 24 functions as the reception unit 241, the display control unit 242, the first transmission unit 243, and the second transmission unit 244 by executing the program stored in the storage unit 22.

  The reception unit 241 receives a notification of a connection request from the management device 4 to the user via the communication unit 23. The accepting unit 241 establishes a connection for performing a video chat by peer-to-peer communication with the user terminal 3 according to the operation of the touch panel which is the user I / F 21. The reception unit 241 acquires user information including user identification information that identifies a user when the user terminal 3 is connected to the user terminal 3. The user information is, for example, name, age, address, etc. The reception unit 241 stores the acquired user information in the storage unit 22.

  The accepting unit 241 accepts notification of the settlement execution result from the management device 4 via the communication unit 23. The execution result includes a result indicating that payment of the service charge could be executed and a result indicating that payment could not be executed.

  The display control unit 242 performs control for a video chat with a user who uses the connected user terminal 3 via the user I / F 21, which is a display, a speaker, a microphone, and a video camera.

  The first transmission unit 243 transmits the introduction information stored in the storage unit 22 to the user terminal 3 via the communication unit 23 while the video chat is being performed with the user terminal 3. The first transmission unit 243 may transmit the introduction information when the communication is connected to the user terminal 3, or after the communication is connected to the user terminal 3, the first transmission unit 243 may operate the touch panel that is the user I / F 21. The referral information may be transmitted accordingly.

  When receiving the selection information for selecting the service indicated by the introduction information from the user terminal 3 via the communication unit 23, the second transmission unit 244 informs the management device 4 of the fee of the service indicated by the selection information together with the user identification information. Send. Specifically, when the second transmitting unit 244 first receives, via the communication unit 23, the selection information for selecting the service indicated by the introduction information from the user terminal 3, the user stored in the storage unit 22. The user identification information included in the information is acquired. Then, the second transmission unit 244 transmits the fee of the service indicated by the selection information in association with the acquired user identification information to the management device 4 via the communication unit 23.

[Configuration of user terminal 3]
Next, the configuration of the user terminal 3 will be described. The user terminal 3 includes a communication unit 31, a user I / F 32, a storage unit 33, and a control unit 34.
The communication unit 31 is an interface for connecting to the network N, and includes, for example, a LAN controller.

  The user I / F 32 includes a display used for video chat, a speaker, a microphone, and a video camera. The user I / F 32 also includes a keyboard or a pointing device (for example, a touch panel).

The storage unit 33 is a storage medium such as a ROM, a RAM, and a hard disk. The storage unit 33 stores a program executed by the control unit 34.
The control unit 34 is, for example, a CPU. The control unit 34 functions as the display control unit 341 and the transmission unit 342 by executing the program stored in the storage unit 33.

The display control unit 341 controls the video chat with the crew using the connected crew terminal 2 via the display, the speaker, the microphone, and the video camera which are the user I / F 32. In addition, the display control unit 341 performs control for displaying the introduction information transmitted from the crew terminal 2.
The transmission unit 342 transmits the selection information to the crew terminal 2 when the user selects the service indicated by the introduction information via the touch panel or the like which is the user I / F 32.

[Configuration of Management Device 4]
Next, the configuration of the management device 4 will be described. The management device 4 includes a communication unit 41, a storage unit 42, and a control unit 43.
The communication unit 41 is an interface for connecting to the network N, and includes, for example, a LAN controller.

  The storage unit 42 is a storage medium such as a ROM, a RAM and a hard disk. The storage unit 33 stores a program executed by the control unit 43. The storage unit 42 stores a crew information database that manages information about crews registered in the video chat service and a user information database that manages information about users registered in the video chat service.

  FIG. 3 is a diagram showing a configuration of a database stored in the storage unit 42 of the management device 4. FIG. 3A shows the structure of the crew information database, and FIG. 3B shows the structure of the user information database. As shown in FIG. 3A, the crew information database stores a crew ID, a source name, a store, and connection information in association with each other. Genji is a name other than the name of the crew. The store is the store to which the crew belongs. The connection information is information used to notify the crew terminal 2 of a video chat connection request, and is, for example, an IP address, a telephone number, or the like. As shown in FIG. 3B, the user information database stores a user ID, a name, an address, and a balance in association with each other. The balance is the balance of coins charged by the user.

  Returning to FIG. 2, the control unit 43 is, for example, a CPU. The control unit 43 functions as the device transmission unit 431 and the currency management unit 432 by executing the program stored in the storage unit 42.

  The device transmission unit 431 acquires information regarding one or more crews stored in the crew information database based on the condition input by the user, and transmits the acquired information to the user terminal 3 via the communication unit 41. .. In addition, when the user selects a crew, the device transmission unit 431 connects to the crew terminal 2 via the communication unit 41 using the connection information stored in the crew information database in association with the crew (crew ID). Notify the request. When the crew terminal 2 is logged in to the video chat service, the device transmission unit 431 may notify the crew terminal 2 of the connection request using the crew ID as the connection information.

  The currency management unit 432 gives the number of coins set by the user based on the amount of money deposited by a credit card or a bank transfer. When the user deposits with a credit card or a bank transfer, the currency management unit 432 adds the number of coins set by the user to the balance stored in the user information database in association with the user (user ID).

  In addition, the currency management unit 432 determines whether the service charge received from the second transmission unit 244 of the crew terminal 2 is less than or equal to the balance stored in the user information database in association with the user indicated by the user identification information. It also functions as a payment unit that executes payment for charges. For example, it is assumed that the service fee is 1,000 coins and the user's balance is 10,000 coins. In this case, the currency management unit 432 updates the balance stored in the user information database by setting the balance of 10,000 coins minus the service charge of 1,000 coins as the balance of 9,000 coins. Execute the payment of charges. The currency management unit 432 notifies the crew terminal 2 of the settlement execution result. Further, the currency management unit 432 notifies the user terminal 3 of the balance after payment.

[Video chat service]
Next, the video chat service will be described. 4 and 5 are diagrams for explaining the contents of the video chat service. The screens shown in FIGS. 4A and 5A are displayed on the display which is the user I / F 21 of the crew terminal 2 that uses the video chat service. The screens shown in FIGS. 4B and 5B are screens displayed on the display which is the user I / F 32 of the user terminal 3 that uses the video chat service.

  On the screen shown in FIG. 4A, a user information section 2A that displays information about a user who is conducting a video chat, a video chat section 2B that is held between the user terminal 3 and the management device 4 The notification column 2C for displaying the notification of is displayed. On the screen shown in FIG. 4 (b), an introduction section 3A for displaying the introduction information transmitted from the crew terminal 2, a video chat section 3B being conducted with the crew, and a balance for displaying the balance of coins. The column 3C is displayed.

  For example, in a state where a video chat is being held between the crew and the user, a conversation is exchanged in which the crew makes an offer to buy a drink and the user replies “I like it!”. There was. In this case, when the user selects “cocktail” in the introduction column 3A and clicks the select button, the transmission unit 342 of the user terminal 3 transmits the selection information indicating the selected “cocktail” to the crew terminal 2. ..

  When the second transmitting unit 244 of the crew terminal 2 receives the selection information for selecting “cocktail” indicated by the introduction information from the user terminal 3, the second transmitting unit 244 includes the user information of “A man” stored in the storage unit 22. The fee "1,000 coins" of the "cocktail" indicated by the selection information is transmitted to the management device 4 together with the user identification information. When the crew confirms the notification of the execution result indicating that the payment of the cocktail fee has been completed, which is displayed in the notification column 2C, the crew receives the cocktail.

  By the way, when various services of different types are introduced in the introduction information, the user may be confused about which service to select. For example, in the case where the user has offered a drink as a drink, the user includes a plurality of types of drinks such as “cocktail” and “champagne” as the drinks shown in the introduction column 3A. In addition, you may be confused about which drink to choose.

  Therefore, the crew may select one service from the plurality of services. Specifically, first, the first transmission unit 243 of the crew terminal 2 introduces the type of service stored in the storage unit 22 in the state where the video chat is being performed with the user terminal 3. The information is transmitted to the user terminal 3. When the user selects one service type from the service types indicated in the introduction information, the user terminal 3 transmits selection information indicating the selected service type to the crew terminal 2.

  Then, when the second transmission unit 244 of the crew terminal 2 receives the selection information from the user terminal 3, the second transmission unit 244 includes the user identification information stored in the storage unit 22 and a plurality of types included in the type of service indicated by the selection information. Of the services, the charge for one service selected by the crew is transmitted to the management device 4. For example, when the second transmission unit 244 receives the selection information indicating the drink selected by the user from the user terminal 3, the second transmission unit 244, together with the user identification information, the fee of the cocktail selected by the crew out of the cocktail and the champagne included in the drink. Is transmitted to the management device 4. By doing so, the second transmitting unit 244 can save the user the trouble of selecting any one of the plurality of services.

  The crew may also request the user for one service that the crew has selected. On the screen shown in FIG. 5A, a service list column 2D that displays one or more services that the crew introduces to the user is further displayed. Further, on the screen shown in FIG. 5B, a request information column 3D for requesting the service selection from the crew is further displayed.

  In this case, first, the first transmission unit 243 of the crew terminal 2 transmits request information requesting the selection of the service indicated by the introduction information to the user terminal 3. For example, when the crew selects a drink shown in the service list column 2D and clicks the send button, the first sending unit 243 sends request information requesting the selection of the drink to the user terminal 3. When the request information transmitted from the crew terminal 2 is displayed in the request information column 3D and the user clicks the acceptance button shown in the request information column 3D, the transmission unit 342 of the user terminal 3 notifies the crew terminal 2 of the acceptance. To send.

  Then, when the second transmission unit 244 of the crew terminal 2 receives from the user terminal 3 a consent notice for consenting to the selection of the service (drink) indicated by the request information, the service (drink) indicated by the request information together with the user identification information. The fee is sent to the management device 4. By doing so, the second transmitting unit 244 can save the user the trouble of selecting any one of the plurality of services.

  The service requested by the crew is not limited to the service in the store. For example, the user may be requested to purchase a product sold at an external shopping site as an external service that is a service other than the service related to the store. Specifically, first, the first transmission unit 243 transmits external request information requesting selection of an external service to the user terminal 3. The external request information is, for example, the URL of the Web page on which the product is posted, or the product name, the product image, the price of the product, etc. included in the information at the URL destination. Then, when the second transmission unit 244 receives from the user terminal 3 a consent notification that approves the selection of the external service indicated by the external request information, the second transmission unit 244 manages the fee of the external service indicated by the external request information together with the user identification information. Send to device 4.

  In this case, the purchase procedure of the product may be performed by the management device 4 (for example, executing a cooperative process with the server of the external shopping site) or by the operator of the video chat service. By doing so, the second transmission unit 244 can cause the user to perform the purchase procedure using the coins associated with the user managed by the management device 4 without causing the user to perform the purchase procedure. ..

  As shown in the request information column 3D of FIG. 5 (b), the user is uncertain how much the service will be charged if the service introduced by the crew is not shown, and hesitates to select the service. There is a possibility that it will end up. Therefore, the currency management unit 432 of the management device 4 executes the settlement of the service charge when the service charge received from the second transmission unit 244 of the crew terminal 2 is equal to or less than the predetermined threshold set by the user. May be. Specifically, the currency management unit 432 of the management device 4, when the charge for the service received from the second transmission unit 244 of the crew terminal 2 is equal to or less than a predetermined threshold value set by the user for each type of service, Payment of service fees may be executed. The predetermined threshold value is an upper limit value at which the user can allow payment for the service fee set in advance. The predetermined threshold value is stored in the user information database of the management device 4 in association with the user ID of the set user.

  For example, when the service charge is 1,000 coins and the predetermined threshold is 1,000 coins, the currency management unit 432 executes settlement of the service charge because the service charge is equal to or lower than the predetermined threshold. To do. On the other hand, for example, when the service charge is 1,000 coins and the predetermined threshold is 500 coins, the currency management unit 432 setstles the service charge because the service charge exceeds the predetermined threshold. Do not execute. By doing so, the currency management unit 432 can suppress the execution of settlement of charges for services that the user does not assume.

  As described above, in the video chat service, the settlement of the video chat fee is executed every predetermined time. In this case, if the balance after the currency management unit 432 has settled the fee for the service is less than the fee for the video chat, the video chat ends when the next settlement for the video chat fee is performed. Will end up.

  Therefore, the currency management unit 432 of the management device 4 executes the payment of the fee for the video chat at every predetermined time, and the fee for the service received from the second transmission unit 244 of the crew terminal 2 and the predetermined number of times. When the total sum of the video chat charges and the video chat charges is less than or equal to the balance stored in the user information database in association with the user indicated by the user identification information, the service charges may be settled. By doing so, the currency management unit 432 can prevent a situation in which the video chat ends unintentionally by the user. Further, the currency management unit 432 can give the user time to charge and prevent the video chat from being interrupted by providing that there is a balance that can pay the video chat fee for a predetermined number of times. ..

[Process of Communication System S]
Subsequently, a flow of processing in the communication system S will be described. FIG. 6 is a sequence diagram showing the flow of processing in the communication system S. The processing of the communication system S is triggered by the fact that the reception unit 241 of the crew terminal 2 receives the connection request to the user notified from the device transmission unit 431 of the management device 4, and thus the video chat by the peer-to-peer communication is started. (S1). At this time, the reception unit 241 acquires the user information including the user identification information, and stores the acquired user information in the storage unit 22.

  First, the first transmission unit of the crew terminal 2 acquires the introduction information stored in the storage unit 22 while the video chat is being performed with the user terminal 3 (S2), and the acquired introduction information. Is transmitted to the user terminal 3. When the display control unit 341 of the user terminal 3 acquires the introduction information from the crew terminal 2, the display control unit 341 controls the display of the user I / F 32 to display the introduction information.

  When the user selects the service indicated by the introduction information (S3), the transmission unit 342 of the user terminal 3 transmits the selection information to the crew terminal 2. Upon receiving the selection information from the user terminal 3, the second transmission unit 244 of the crew terminal 2 acquires the user identification information stored in the storage unit 22 (S4), and the service indicated by the selection information together with the acquired user identification information. The fee is sent to the management device 4.

  The currency management unit 432 of the management device 4 determines whether or not the service charge received from the second transmission unit 244 of the crew terminal 2 is equal to or less than the balance stored in the user information database in association with the user indicated by the user identification information. Is determined (S5). When the currency management unit 432 determines that the service charge is less than or equal to the balance (YES in S5), the currency management unit 432 executes settlement of the service charge. Then, the currency management unit 432 notifies the crew terminal 2 of the execution result indicating that the settlement of the service charge has been executed.

  On the other hand, when the currency management unit 432 determines that the service charge is not less than or equal to the balance, that is, the balance is insufficient (NO in S5), the service charge cannot be settled without executing the settlement. The execution result indicating the fact is notified to the crew terminal 2. After that, the crew provides a service to the user according to the settlement execution result received by the reception unit 241 of the crew terminal 2.

[Effects of this Embodiment]
As described above, the communication system S according to the present embodiment provides the service indicated by the introduction information transmitted by the crew terminal 2 while the video chat is being performed between the crew terminal 2 and the user terminal 3. The selection information to be selected is received from the user terminal 3. When the crew terminal 2 sends the user identification information and the service charge indicated by the selection information received from the user terminal 3 to the management device 4, the management device 4 determines that the received service charge indicates the user charge indicated by the user identification information. If the balance is less than or equal to the balance, the service fee is settled.

  By doing so, the communication system S can provide the user with a service having a content similar to that in the actual store. As a result, the user can know in advance the atmosphere of the store he wants to enter and the compatibility with the crew. Also, if the user likes the crew through the video chat service, the user can go to the actual store and meet the crew. In the crew, by providing the service to many users through the video chat service, the sales by the video chat service can be added to the actual result and the crew can be advertised. In the store, sales by the video chat service and sales by the increase in the number of users entering the store due to the video chat service can be improved. A business providing a video chat service can reduce the processing load on the management device 4 by holding a video chat through peer-to-peer communication in which terminals are directly connected to each other, and can reduce capital investment.

[Modification]
In the above description, an example has been shown in which the user searches for a crew member who belongs to a store that is a member of the video chat service and selects a favorite crew member, but the present invention is not limited to this. The user may search for stores that are members of the video chat service and select a store (for example, a store in a desired area). The store terminal 1 in this case manages a plurality of crew terminals 2 used by a plurality of crews. The store terminal 1 receives the notification that the user has selected the store, and notifies the crew terminal 2 used by the crew selected by the store manager of the video chat connection request.

  FIG. 7 is a diagram showing a configuration of a modified example of the store terminal 1, the crew terminal 2, the user terminal 3, and the management device 4. The crew terminal 2, the user terminal 3, and the management device 4 illustrated in FIG. 7 have the same configurations as the crew terminal 2, the user terminal 3, and the management device 4 illustrated in FIG. The store terminal 1 has a user I / F 11, a storage unit 12, a communication unit 13, and a control unit 14.

The user I / F 11 includes at least a display, a speaker, and a pointing device (such as a keyboard).
The storage unit 12 is a storage medium such as a ROM, a RAM and a hard disk. The storage unit 12 stores a program executed by the control unit 14.
The communication unit 13 is an interface for connecting to the network N, and includes a LAN controller, for example.

  The control unit 14 is, for example, a CPU. The control unit 14 functions as the display control unit 141, the reception unit 142, and the switching unit 143 by executing the program stored in the storage unit 12.

The display control unit 141 controls, via the communication unit 13, a video chat that is being performed between the crew terminal 2 and the user terminal 3 to be displayed on the display that is the user I / F 11.
The reception unit 142 receives a notification from the management device 4 that the user has selected a store via the communication unit 13.

  When the receiving unit 142 receives a notification from the management device 4 that the user has selected a store via the communication unit 13, the switching unit 143 allows the store manager to access the store via the user I / F 11. When an operation of selecting one of a plurality of crews to which the crew belongs is performed, the crew terminal 2 used by the selected crew is notified of a video chat connection request.

  By the way, there is a case where the crew selected by the store manager and the user are not compatible with each other. In this case, if the video chat between the crew and the user continues, the user may be dissatisfied and may not select the store again, which may be disadvantageous to the store. Therefore, the switching unit 143 performs the video chat with the user terminal 3 while the video chat is being performed between the user terminal 3 and one of the crew terminals 2. May be switched from one crew terminal 2 to another crew terminal 2.

  For example, it is assumed that the store manager determines that the response of the crew A is not good while monitoring the situation of the video chat performed between the crew A and the user. In this case, in the situation where the video chat is being performed between the crew terminal 2A used by the crew A and the user terminal 3, the switching unit 143 selects the crew terminal 2A for the crew B newly selected by the store manager. Switch to the crew terminal 2B used by. By doing so, the switching unit 143 can provide the user with the same service as in the actual store.

  Although the present invention has been described above using the embodiments, the technical scope of the present invention is not limited to the scope described in the above embodiments, and various modifications and changes are possible within the scope of the gist thereof. is there. For example, the specific embodiment of the distribution / integration of the device is not limited to the above-described embodiment, and all or a part thereof may be functionally or physically distributed / integrated in arbitrary units to be configured. You can Further, a new embodiment that occurs due to an arbitrary combination of a plurality of embodiments is also included in the embodiment of the present invention. The effect of the new embodiment produced by the combination has the effect of the original embodiment.

1 Store terminal 11 User I / F
12 storage unit 13 communication unit 14 control unit 141 display control unit 142 reception unit 143 switching unit 2 crew terminal 21 user I / F
22 storage unit 23 communication unit 24 control unit 241 reception unit 242 display control unit 243 first transmission unit 244 second transmission unit 3 user terminal 31 communication unit 32 user I / F
33 storage unit 34 control unit 341 display control unit 342 transmission unit 4 management device 41 communication unit 42 storage unit 43 control unit 431 device transmission unit 432 currency management unit

Claims (7)

A communication system having a crew terminal used by a crew belonging to a store that provides a service, a user terminal used by a user who receives the service, and a management device that manages electronic money,
The management device includes a storage unit that stores a balance of electronic money in association with the user,
The crew terminal is
A first transmission unit that transmits introduction information for introducing a service to the user terminal while a video chat is being performed with the user terminal;
Transmitting, when receiving selection information for selecting the service indicated by the introduction information from the user terminal, a user identification information for identifying the user, and a charge for the service indicated by the selection information to the management device; 2 transmitters,
Have
The management device determines the charge for the service when the charge for the service received from the second transmission unit is equal to or less than the balance stored in the storage unit in association with the user indicated by the user identification information. A communication system further comprising a payment unit that executes payment. The payment unit executes payment of the service charge when the charge of the service received from the second transmission unit is less than or equal to the balance and less than or equal to a predetermined threshold set by the user,
The communication system according to claim 1. The payment unit executes payment of the service charge when the charge of the service received from the second transmission unit is equal to or less than the predetermined threshold set by the user for each type of the service.
The communication system according to claim 2. The settlement unit sums up the fee for the service received from the second transmission unit and the fee for the video chat for a predetermined number of times, when the settlement of the fee for the video chat is performed every predetermined time. When the total amount of money is less than or equal to the balance stored in the storage unit in association with the user indicated by the user identification information, payment of the service fee is executed.
The communication system according to any one of claims 1 to 3. The first transmission unit transmits request information requesting selection of the service indicated by the introduction information to the user terminal,
When the second transmission unit receives, from the user terminal, a consent notification that consents to the selection of the service indicated by the request information, the second transmission unit, together with the user identification information for identifying the user, of the service indicated by the request information. Send the fee to the management device,
The communication system according to any one of claims 1 to 4. The first transmission unit transmits external request information requesting selection of an external service, which is a service other than the service related to the store to which the crew belongs, to the user terminal,
When the second transmission unit receives, from the user terminal, a consent notification that consents to the selection of the external service indicated by the external request information, the external request information is transmitted together with the user identification information for identifying the user. Transmitting the charge of the external service to the management device,
The communication system according to any one of claims 1 to 5. The communication system further includes a store terminal that manages the plurality of crew terminals used by the plurality of crews,
The store terminal performs the video chat with the user terminal in a state where the video chat is being performed between the user terminal and one of the crew terminals of the plurality of crew terminals. A switching unit for switching from one of the crew terminals to another of the crew terminals,
The communication system according to any one of claims 1 to 6.

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