JP2003016502A - Automatic transaction facility - Google Patents

Abstract

PROBLEM TO BE SOLVED: To enable a visually-impaired person to perform a transaction operation without equipping any dedicated keyboard or handset. SOLUTION: A transaction selection image is displayed on a displaying part, when the position of a finger of a customer who touches a touch panel comes into a key area displayed on the displaying part, a vibration generating part vibrates the touch panel, and when the finger is separated from the touch panel, the contents of the key touched with the finger at that point of time are determined as input contents.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an automatic transaction device equipped with a touch panel that allows a customer to input information for executing a transaction.

[0002]

2. Description of the Related Art An automatic transaction apparatus installed in a financial institution has a touch panel arranged on a display section such as a CRT or LCD,
A key is displayed on the display together with the operation guidance, and the customer inputs the information necessary for executing the transaction by touching (pressing) the key on the touch panel with a finger.

At this time, the color of the pressed key is changed or a short pressing sound (confirmation sound) is generated so that the customer can confirm the pressing of the key.

[0004]

However, according to the above-mentioned conventional techniques, it is difficult for a visually impaired person who cannot see the keys to perform an input operation on the touch panel, and a dedicated person is required to enable the visually impaired person to operate. There is a problem in that it is necessary to equip the keyboard and the handset, and the price of the device is increased.

Further, even a sighted person, when touching a part other than the key with his / her finger, overlooks it even though the color does not change, or does not know whether a confirmation sound is generated due to noise, As a result, there is also a problem that an erroneous operation occurs. Therefore, the present invention aims to solve these problems.

[0006]

Therefore, the present invention provides an automatic transaction device having a touch panel on a display unit,
A vibration generating unit that vibrates the touch panel is provided, and when the position of the finger touching the touch panel enters the key area of the screen displayed on the display unit, the vibration generating unit causes the touch panel to vibrate. When the finger is released, the content of the key touching the finger at that time is used as the input content. Further, it is characterized in that the input content is outputted by voice from the voice generating means.

[0007]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments of the present invention will be described below with reference to the drawings. FIG. 2 is a block diagram showing an automatic transaction device to which the present invention is applied, and FIG. 3 is an explanatory diagram showing a configuration of a customer operation display unit in this automatic transaction device.
In FIG. 2, reference numeral 1 is a customer operation display unit, and this customer operation display unit 1 will be described with reference to FIG.

Reference numeral 2 is a bill depositing / dispensing machine for depositing / dispensing bills, and 3 is a coin depositing / dispensing machine for depositing / dispensing coins.
4 is a card reader / writer (hereinafter abbreviated as card R / W) that reads and writes magnetic stripe data from and into a card inserted by the customer, and prints transaction details on receipts, etc. 5 is inserted by the customer It is a passbook entry machine that performs processing such as identification of the entered passbook and printing of transaction details.

Reference numeral 6 denotes a control unit, which includes a customer operation display unit 1, a bill depositing / dispensing machine 2, a coin depositing / dispensing machine 3, and a card R /
W4 and the passbook entry machine 5 are connected, and the control unit 6 has a function of controlling these based on a program stored in a storage unit (not shown) and executing the processing of each of the embodiments described below. There is. As shown in FIG. 3, the customer operation display unit 1 includes a display unit 1a such as a CRT or LCD for displaying illustrations and characters for transaction operation guidance and various keys for input, and the display unit 1a. The touch panel 1b has a switch function corresponding to the displayed key, and a vibration generating unit (vibration generating means) 1c such as a vibration actuator that vibrates the entire touch panel 1b.

Here, the touch panel 1b outputs a detection signal at a time interval of about several ms when a human finger continuously touches it. Further, although the vibration generating unit 1c is provided between the display unit 1a and the touch panel 1b in the figure, it is not limited to this, and the touch panel 1b is not limited thereto.
Any arrangement may be used as long as the whole can be vibrated.

Reference numeral 7 is a voice guidance speaker, and the output voice of the speaker 7 is also controlled by the control unit 6. 1 is a flow chart showing the first embodiment, and FIG. 4 is a diagram showing an example of an initial screen (transaction selection screen) displayed on the customer operation display unit. An example will be described in which a transaction is selected according to the steps shown in.

First, on the display unit 1a of the customer operation display unit 1,
It is assumed that the initial screen shown in FIG. 4 is displayed. On this initial screen, keys corresponding to transactions are displayed. The inside of the key is A inside the key area, and the outside of the key is outside B of the key area. Therefore, when a sensor (not shown) detects that the customer is approaching the automated teller machine while the initial screen is displayed, the control unit 6 causes the speaker 7 for voice guidance to guide the user to touch the screen with a voice. Is output.

Thus, when the customer touches the touch panel 1b with the finger, the touch of the finger is detected by the control unit 6 (S1). Then, the control unit 6 monitors whether or not the customer's finger touches the key area A shown in FIG. 4 (S2). When the finger touches the key area A, the control unit 6 determines that the vibration generating unit is in operation. 1c is driven to vibrate the touch panel 1b (S
3).

At this time, a voice notifying the contents of the key is output from the speaker 7. For example, when a finger touches A in the key area called transfer, the customer is informed of the content of the key by a voice such as "Transfer". When the finger in the key area A is continuously touched, the contents of the key are repeatedly announced by voice at a constant time interval. For example, the voice of "Transfer" is repeatedly output at a time interval of 1 s.

The position of the finger touching the touch panel 1b by the customer can be detected as X and Y coordinate values by a sensor provided on the touch panel 1b. Then, the control unit 6 controls the finger of the customer to touch the touch panel 1b.
It is determined whether or not the key has been separated (S4), and if the key is not separated, the processing from S2 is repeated.
5).

For example, as described above, after touching a finger in the transfer key area A shown in FIG. 4, the finger is moved to the left without touching the touch panel 1b to touch the withdrawal key area A. Then, the control unit 6 causes the touch panel 1b to vibrate again by the vibration generating unit 1c, and the speaker 7
To output the sound "It is a withdrawal transaction" Also in this case, in the case of “withdrawal transaction”, when the finger in the key area A is kept touched, the voice of “withdrawal transaction” is repeatedly output at a constant time interval (for example, 1 s).

When the customer's finger leaves the touch panel 1b after the voice of the content of the key is output, the control unit 6 detects it and uses the key touched by the customer's finger at that time as the input key. A voice indicating that the key transaction has been accepted is output from the speaker 7. That is, when the customer's finger touches the withdrawal key area A and the customer releases the finger from the key area A,
The control unit 6 uses the withdrawal key as an input key and outputs a voice message such as "receipt of withdrawal transaction".

As described above, in the first embodiment, when the finger touching the touch panel 1b enters the key area, the touch panel 1b is vibrated to notify that the key has been pressed. Can identify
Since the contents of the keys pressed at the same time are notified by voice, even if the customer is visually impaired, it is possible to easily perform key input operations on the touch panel, and a keyboard and handset dedicated to the visually impaired are equipped. Since there is no need to do so, there is an effect that the cost of the device can be reduced.

FIG. 5 is a flow chart showing the second embodiment. In the second embodiment, the frequency of vibration is changed according to the type of key.
It is a figure which shows the table content used in the embodiment of FIG. As shown in FIG. 6, in the present embodiment, the withdrawal key has a vibration frequency of 1, the deposit key has a vibration frequency of 2, the balance inquiry key has a vibration frequency of 4 ... The type and the vibration frequency are associated with each other and stored as a table in a storage unit (not shown).

The other structure of the second embodiment is as follows.
Since it is the same as the first embodiment shown in FIGS.
The description is omitted. Hereinafter, with reference to FIGS. 2 to 4 and 6, a case of selecting a transaction according to the step shown by S in FIG. 5 will be described as an example. First, when a sensor (not shown) detects that a customer is approaching the automated teller machine in a state where the initial screen shown in FIG. 4 is displayed on the display unit 1b of the customer operation display unit 1, the control unit 6 performs voice guidance. A speaker 7 outputs a voice for guiding the user to touch the screen.

Thus, when the customer touches the touch panel 1b with the finger, the touch of the finger is detected by the control unit 6 (S21). Then, the control unit 6 monitors whether or not the customer's finger touches the key area A shown in FIG. 4 (S2
2) When the finger touches A in the key area, the controller 6 refers to the table shown in FIG. 6 and drives the vibration generator 1c at the vibration frequency corresponding to the key touched by the finger to move the touch panel 1b. Vibrate (S23).

For example, when a finger touches the key area A for transfer, the vibration generator 1c is driven at a vibration frequency of 16 Hz to vibrate the touch panel 1b. And at this time, "it is a transfer" to inform the contents of the key
Is output from the speaker 7 to inform the customer of the contents of the key. When the finger in the key area A is continuously touched, the contents of the key are repeatedly announced by voice at a constant time interval. For example, the voice of "Transfer" is repeatedly output at a time interval of 1 s.

Subsequently, the control section 6 judges whether or not the customer's finger is separated from the touch panel 1b (S24), and if it is not separated, repeats the processing from S22, and if it is separated, validates the key. , The contents of the key are input contents (S25). For example, as described above, when a finger is touched in the transfer key area A of FIG. 4, the finger is moved to the left without touching the touch panel 1b and the finger is touched in the withdrawal key area A, the control is performed. The section 6 refers to the above table, drives the vibration generating section 1c at the vibration frequency of 1 Hz corresponding to the withdrawal key to vibrate the touch panel 1b, and outputs the voice "disbursement transaction" from the speaker 7. Let

Also in this case, when the "disbursement transaction" is continued and the finger in the key area A is kept touched, the sound "disbursement transaction" is repeatedly output at a constant time interval (for example, 1 s). When the customer's finger is separated from the touch panel 1b after the voice of the key content is output, the control unit 6 detects it and uses the key touched by the customer's finger at that time as the input key, and the transaction of the input key is performed. Is output from the speaker 7.

That is, when the customer's finger is touching the withdrawal key area A and the customer releases the finger, the control unit 6
Uses the withdrawal key as an input key and outputs a voice message such as "receipt of withdrawal transaction". The relationship between the type of transaction selection key and the vibration frequency is not limited to that shown in FIG. 6, and it goes without saying that there is no problem even if another vibration frequency is used.

According to the second embodiment described above,
In addition to the effect similar to that of the first embodiment, the vibration frequency is changed according to the type of the key, so that the customer can identify the type of the key by the vibration and the operability is further improved. The effect of improvement is obtained. Also, because it is possible to identify the type of key by vibration,
It is also possible to obtain the effect that the blind can be operated.

FIG. 7 is a flow chart showing the third embodiment. In the third embodiment, a Morse code is generated for a depressed key. Therefore, in this embodiment, the Morse code information is stored in a storage unit (not shown). The rest of the configuration of the third embodiment is similar to that of the first embodiment shown in FIGS. 2 to 4, and therefore its explanation is omitted.

Hereinafter, an example of selecting a transaction according to the step shown by S in FIG. 7 will be described with reference to FIGS. First, in a state where the initial screen shown in FIG. 4 is displayed on the display unit 1a of the customer operation display unit 1, when a sensor (not shown) detects that a customer is approaching the automated teller machine, the control unit 6 performs voice guidance. A speaker 7 outputs a voice for guiding the user to touch the screen.

Thus, when the customer touches the touch panel 1b with the finger, the touch of the finger is detected by the control unit 6 (S31). Then, the control unit 6 monitors whether or not the customer's finger touches the key area A shown in FIG. 4 (S3
2) When the finger touches A in the key area, the controller 6 drives the vibration generator 1c to vibrate the touch panel 1b,
Generates a Morse code based on the content of the key touched by the finger (S
33).

For example, when a finger touches the key area A for transfer, the vibration generator 1c is driven to vibrate the touch panel 1b so as to generate Morse signals of F, R, K, and M. At this time, a voice such as "Transfer" that informs the content of the key may be output from the speaker 7 to inform the customer of the content of the key.

When the finger in the key area A is continuously touched, Morse signals of F, L, K, and M are repeatedly generated. Then, the control unit 6 controls the finger of the customer to touch the touch panel 1b.
It is determined whether or not the key has been separated (S34). If not, the process from S32 is repeated. If the key is separated, the key is validated and the content of the key is set as the input content (S34).
35).

For example, as described above, after touching a finger in the transfer key area A shown in FIG. 4, the finger is moved to the left without touching the touch panel 1b to touch the withdrawal key area A. Then, the control section 6 drives the vibration generating section 1c to vibrate the touch panel 1b so as to generate Morse signals of C, C, T, K, and N. In this case as well, the speaker 7 may output a voice message "It is a withdrawal transaction".

When the finger in the key area A is continuously touched, Morse signals of C, C, T, T, K are repeatedly generated. When the customer's finger is separated from the touch panel 1b after the voice of the key content is output, the control unit 6 detects it and uses the key touched by the customer's finger at that time as the input key, and the transaction of the input key is performed. To the speaker 7
To output from.

That is, when the customer's finger touches the withdrawal key area A and the customer removes the finger from the key area A, the control unit 6
Uses the withdrawal key as an input key and outputs a voice message such as "receipt of withdrawal transaction". According to the third embodiment described above, the same effect as that of the first embodiment can be obtained, and since the contents of the key are notified by the Morse code, the customer can identify the type of the key. As a result, the effect that the operability is further improved is obtained, and the effect that the operation can be advanced without voice guidance is also obtained.

Further, by notifying the contents of the key by the Morse code, the customer can identify the type of the key, and thus the blind person can also operate. Furthermore, since the Morse code is used, it is not necessary for the customer to remember the relationship between the key type and the vibration frequency as in the second embodiment, and even when the number of key types increases in the middle, It is possible to identify the increased key types.

In the first to third embodiments described above, the contents of the key are input by releasing the finger from the key. That is, the key is touched once and then the key is pressed. The contents of the key are supposed to be entered with one click of releasing the finger, but when the same key is clicked twice (double click), the contents of the key are entered when the finger is released by the second click. If is enabled, it is possible to surely confirm the intention of the customer.

In this case, if the speaker 7 gives the guidance that the input is valid by two clicks, the operation will not be confused. FIG. 8 is the fourth
3 is a flowchart showing an embodiment of The fourth embodiment is an example in which a personal identification number is input after a withdrawal transaction is selected, and FIG. 9 shows a personal identification number input screen displayed on the display unit 1 a of the customer operation display unit 1. An example is shown.

Since the configuration of the fourth embodiment is similar to that of the first embodiment shown in FIGS. 2 and 3, its description is omitted. Hereinafter, a description will be given according to the step indicated by S in FIG. 8 with reference to FIGS. First, when the withdrawal transaction is selected by the operation described in the first or second and third embodiments and the customer inserts the card into the card R / W 4 and reads the magnetic data, the control unit 6 Figure 9
The personal identification number input screen shown in is displayed on the display unit 1 of the customer operation display unit 1.
In addition, the control unit 6 causes the speaker 7 for voice guidance to touch the touch panel 1b with a finger and outputs a voice for guiding the user to input the personal identification number.

Thus, when the customer touches the touch panel 1b with the finger, the touch of the finger is detected by the control unit 6 (S41). Then, the control unit 6 monitors whether or not the customer's finger touches the area A in the key area shown in FIG. 9 (S4).
2) When the finger touches A in the key area, it is determined whether or not the key is the key at the reference position, for example, the numeric key of "5" (S43).

If the key touched by the finger is the numeric key "5", the controller 6 drives the vibration generator 1c to vibrate the touch panel 1b strongly (S44), and the key other than "5". If it is a numeric key, the vibration generator 1c is driven so as to vibrate the touch panel 1b weakly (S45).
This allows the customer to search for the numeric key "5" at the reference position.

Subsequently, the control section 6 judges whether or not the customer's finger is separated from the touch panel 1b (S46), and if it is not separated, repeats the processing from S42, and if it is separated, validates the key. , The number of the key is used as the input number (S47). For example, after touching a finger in the key area “5” at the reference position with the finger, touch the finger with the touch panel 1
Move to A in the target key area without separating from b,
After that, by releasing the finger from A in this key area, the target number can be input.

Of course, when inputting the number "5",
It is sufficient to touch the finger in the key area A of "5" and then release the finger. After that, the control unit 6 controls all digits (for example, 4 digits) of the personal identification number.
(S48) is determined (S48). If all digits have not been input, the processing from S42 is repeated. If all digits have been input, the next processing is performed.

In the above example, the numeral key "5" is used as the reference position key. However, for example, the "*" key or the "#" key is used as the reference position key so as to make the vibration strength different from other keys. The vibration intensity may be set in multiple stages instead of two stages of strong and weak. Further, “*” may be a confirmation key, and “#” may be a cancel designation key. Further, the vibration generator 1c may have a variable strength, or a plurality of vibration generators having different strengths may be provided for control.

Further, the arrangement of the numeric keypad is not limited to the telephone type,
Arbitrary arrangement such as a calculator type or a horizontal row may be used. As described above, in the fourth embodiment, when the finger touching the touch panel 1b enters the key area A, the touch panel 1b is vibrated to notify that the key has been pressed. Therefore, the position of the key is identified. Further, when a finger touches the key area A of the reference numeral key, it vibrates with a different strength from the other numeral keys, so that the position of the reference numeral key can be identified.

Therefore, it is possible to move the finger from the reference numeral key to the position of the target numeral key, and it is possible for the visually impaired person to easily input the personal identification number. Further, since the positions of the other keys can be known from the numeral keys at the reference position, it is possible to obtain the effect that the blind person can also operate.

FIG. 10 is a flow chart showing the fifth embodiment. In the fifth embodiment, for example, when the personal identification number is input after the withdrawal transaction is selected, the vibration pulse number is changed according to the type of the key.
FIG. 9 is a diagram showing table contents used in the fifth embodiment. As shown in FIG. 11, in the present embodiment,
The number key of "1" is the number of vibration pulses, the number key of "2" is the number of vibration pulses, the number key of "3" is the number of vibration pulses 3 ... The number key of "0" is the vibration pulses. Number ten,
The key for * is 11 for vibration pulse, the key for # is 12 for vibration pulse, and the key for inputting the personal identification number is associated with the vibration pulse number, and this is stored as a table in a storage unit (not shown). .

The other structure of the fifth embodiment is as follows.
Since it is similar to the first embodiment shown in FIGS. 2 and 3, the description thereof will be omitted. The personal identification number input screen is the same as in FIG. Hereinafter, with reference to FIGS. 2, 3 and 9 and 11, description will be given according to the step indicated by S in FIG.

First, when, for example, a withdrawal transaction is selected by the operation described in the first or second and third embodiments and the customer inserts the card into the card R / W4 and reads the magnetic data, control is performed. The section 6 displays the personal identification number input screen shown in FIG. 9 on the display section 1a of the customer operation display section 1, and the control section 6 uses the speaker 7 for voice guidance to touch the touch panel 1b.
Touch your finger to output a voice prompting you to enter your PIN.

As a result, when the customer touches the touch panel 1b with the finger, the touch of the finger is detected by the control unit 6 (S51). Then, the control unit 6 monitors whether or not the customer's finger touches the area A in the key area shown in FIG. 9 (S5).
2) When the finger touches A in the key area, the controller 6 refers to the table shown in FIG. 11 and drives the vibration generator 1c with the number of vibration pulses corresponding to the key touched by the finger to move the touch panel 1b. Is vibrated (S53).

For example, when the finger touches A in the "2" key area, the vibration is generated twice, and when the finger touches A in the "0" key area, the vibration is generated 10 times. When the finger touches the key area A of the # and # keys, vibration is generated 12 times. This allows the customer to recognize the number of the key touched by the finger. Subsequently, the control unit 6 determines whether or not the customer's finger has left the touch panel 1b (S5).
4) If it is not separated, the process from S52 is repeated. If it is separated, the key is validated and the number of the key is set as the input number (S55).

Thereafter, the control section 6 judges whether or not all the digits (for example, four digits) of the personal identification number have been input (S56). If all the digits have not been input, the processing from S52 is repeated and all the digits are input. If so, move to the next process. In the above example,
Although the number of pulses was set for each key, for example, the number key of "0", * key, and # key do not correspond to the number of vibration pulses, and for example, the number keys of "1" to "9" are changed with short pulses. It is assumed that the number of pulses corresponds to the number of vibrations, whereas the number key of "0" is 1 pulse long, * key is 2 long.
The pulse width may be used by setting the pulse and # keys to three long pulses.

As described above, in the fifth embodiment, when the finger touching the touch panel 1b enters the key area, the touch panel 1b is vibrated to notify that the key is pressed. Can identify
Also, since only the numbers on the numeric keys generate vibration, the numbers on each key can be identified. Also, because the number of pulses is fixed for each key, the number on each key can be identified regardless of the arrangement of the numeric keypads, and even visually impaired persons can easily enter their personal identification numbers. The effect that it becomes possible is obtained.

Further, since the numeric keys of the touch panel 1b can be identified from the number of vibration pulses, it is possible to obtain the effect that even a blind person can operate. In the fourth and fifth embodiments described above, the input of the personal identification number has been described.
Since it is also possible to input the amount of money in a deposit transaction or withdrawal transaction by the same method, the first to third embodiments are combined with the fourth and fifth embodiments, and the fourth and fifth embodiments are combined. By inputting the amount in the same manner as in the embodiment, it is possible to perform a series of operations during deposit transactions and withdrawal transactions.

FIG. 12 is a flow chart showing the sixth embodiment. The sixth embodiment is to provide balance information to a customer by vibration in a balance inquiry transaction. The configuration of the sixth embodiment is the same as that of the first embodiment shown in FIGS. 2 and 3, and therefore its description is omitted.

The steps will be described below with reference to FIGS. 2 and 3 according to the step indicated by S in FIG. First, when the balance inquiry transaction is selected by the operation described in the first or second and third embodiments and the customer's insertion of the card and input of the personal identification number are completed, the control unit 6 causes the speaker 7 for voice guidance.
Outputs a voice for guiding the touch panel 1b to touch with a finger (S61).

Then, the control unit 6 is operated by the customer by touching the touch panel 1
Whether or not the finger is touched on b is monitored (S62), and if not touched, the same guidance voice output is repeated. When the control unit 6 detects that the customer touches the touch panel 1b with a finger,
The control unit 6 drives the vibration generating unit 1c to vibrate the touch panel 1b for the start signal, and then sequentially vibrates the touch panel 1b corresponding to the number indicating the balance number, and finally the vibration of the end signal. Perform (S63).

The balance information in this case is preliminarily received by the control unit 6 from the host computer. FIG. 13 shows an example of vibration of the touch panel 1b at this time. First. The start signal of the balance inquiry is, for example, continuous vibration of 5 s as shown in FIG.

Next, the control section 6 drives the vibration generating section 1c so that the touch panel 1b produces two short vibrations of 100 ms as shown in (b), and the first digit is 2.
The customer is informed that the second digit is 3 by driving the vibration generator 1c so that short vibration of 100 ms occurs 3 times as shown in (c). To notify.

After that, as shown in (d), the vibration generator 1c is driven so as to generate a long vibration of 1 s once, and the vibration is generated for 3 seconds.
Notify that the number in the first digit is 0, and (e) also set 1
The vibration generator 1c is driven so as to generate a long vibration of s once, and the fact that the third digit is 0 is notified. Then, finally, as shown in (d), a continuous vibration of 5 s is generated in the same manner as in (a) to give an end signal.

By doing so, the customer can be made aware that the balance is 2300 yen. still,
In the above example, the start signal and the end signal of the balance inquiry are given, but this can be omitted. According to the sixth embodiment described above, the customer is notified of the balance by vibrating the touch panel 1b while the customer's finger is touching the touch panel 1b, so that even visually impaired persons can easily do so. The effect is that it becomes possible to recognize the balance.

FIG. 14 is a flow chart showing the seventh embodiment. Like the sixth embodiment, the seventh embodiment also provides the customer with balance information by vibration in the balance inquiry transaction, and has the configuration shown in FIG. FIG. 15 is a plan view of the vicinity of the touch panel according to the seventh embodiment, in which a monetary tactile symbol 9a and an end tactile symbol 9b are provided around the touch panel 1b, for example, along the lower side. The key area a is displayed on the touch panel 1b so as to correspond to the end tactile symbol 9b.
And the key area b are set.

Here, the amount tactile symbol 9a and the end tactile symbol 9b can be recognized by touching them with a finger. FIG. 16 is an enlarged view of the L portion of FIG. 15, in which key areas a are provided corresponding to the monetary haptic symbols 9a representing units of one million. In addition, in FIG. 15, the unit of the maximum amount of money tactile symbol 9a is one million, but it is also possible to provide a unit of more than that.

The rest of the configuration of the seventh embodiment is similar to that of the first embodiment shown in FIGS. 2 and 3, and therefore its explanation is omitted. Hereinafter, with reference to FIG. 2, FIG. 3, FIG. 15 and FIG. 16, description will be made according to the step indicated by S in FIG. First, when the balance inquiry transaction is selected by the operation described in the first or second and third embodiments and the customer inserts the card and inputs the personal identification number, the control unit 6 causes the speaker 7 for voice guidance to operate. Touch panel 1b
A voice that guides the user to touch the finger is output (S7
1).

The control unit 6 is arranged such that the customer touches the touch panel 1
Whether or not the finger is touched on b is monitored (S72), and if not touched, the same guidance voice is repeatedly output. When the control unit 6 detects that the customer touches the touch panel 1b with a finger,
It is determined whether or not the part touched with the finger is the key area b corresponding to the end tactile symbol 9b (S73), and if it is not the key area b, it is determined whether it is the key area a corresponding to the amount tactile symbol 9a (S74). ), If it is not the key area a, the process returns to S71 to output the guidance voice.

In the case of the key area a, the controller 6 drives the vibration generator 1c to vibrate the touch panel 1b in response to the amount of money at the touched position (S75). For example, when the key area a touched by the finger is an area representing one million units, the touch panel 1b is vibrated so as to notify the customer of the number of one million units of the balance by the number of pulses.

The relationship between the number and the number of pulses in this case is shown in FIG.
The table described in 1 may be used. For example, if the number of pulses is 1, the number is "1", if it is 5, the number is "5", and if it is 10, the number is "0". After vibrating the touch panel 1b, the process returns to S71 and the same processing is repeated to let the customer recognize the balance, and when the finger touches the key area b corresponding to the end tactile symbol 9b, the balance inquiry is terminated.

The balance information is the same as in the sixth embodiment.
It is assumed that the control unit 6 previously receives from the host computer. FIG. 17 shows an example of vibration of the touch panel 1b in this case. For example, when the balance is 53,000 yen, first, as shown in (a) of the figure, the touch panel 1b is vibrated 5 times with 5 pulses to notify that the unit of 5 is 5, and then As shown in (), the touch panel 1b is vibrated 3 times with 3 pulses to notify that the unit of 1000 is 3.

Then, as shown in (c), (d), and (e), each was vibrated 10 times with 10 pulses,
Notify that the units of 100, 10, and 1 are 0 respectively.
By doing so, the customer can be made aware that the balance is 53,000 yen. According to the seventh embodiment described above, the same effect as that of the sixth embodiment can be obtained, and the customer can also be notified of a number for each amount of money. The effect that the balance can be confirmed is also obtained.

In the sixth and seventh embodiments described above, the balance inquiry has been described, but the same method can be used for confirming the input amount at the time of deposit transaction or withdrawal transaction. Further, although the above-described first to seventh embodiments are mainly intended for visually impaired persons to perform operations during transactions, even a sighted person vibrates the touch panel 1b when pressing a key. By doing so, a click feeling as if a mechanical switch was pressed can be obtained, so that it is possible to reliably recognize whether or not a key has been pressed, and it is also possible to obtain an effect that an erroneous operation can be eliminated.

FIG. 18 is a flow chart showing the eighth embodiment. In the eighth embodiment, the customer is informed of the progress of the transaction by vibration and is intended for the sighted person. Since the configuration of the eighth embodiment is similar to that of the first embodiment shown in FIGS. 2 and 3, the description thereof will be omitted.

Hereinafter, with reference to FIGS. 2 and 3, the description will be made according to the step indicated by S in FIG. First, when a transaction is selected on the initial screen, the control unit 6 displays a key input screen among the screens used for the entire flow from the start to the end of the transaction stored in the storage unit (not shown) for the selected transaction. Examine the number N, the vibration intensity P of the touch panel 1b
Are set differently by the number of screens N (S81).

For example, when N = 10, P = 10 and P =
9, P = 8, ...
Set 10 so that 10 is the strongest vibration and P = 1 is the weakest vibration. Next, when the key input screen of the transaction is displayed on the display unit 1a, the control unit 6 causes the voice guidance speaker 7 to output a voice prompting the user to press a key.

Thus, when the customer touches the touch panel 1b with a finger and presses the key, the control section 6 drives the vibration generating section 1c to vibrate the touch panel 1b with the strength P (S8).
2). Subsequently, the control unit 6 determines whether or not the screen has proceeded to the next screen (S83). If the screen has not proceeded, the process returns to S82, and if the process has proceeded, the vibration intensity is set to 1 (P = P-1).
The setting is made to lower the step (S84).

Next, the control section 6 judges whether or not the key for returning to the previous screen among the screens currently being displayed has been pressed (S85). If the key has been pressed, "P = P + 1" is set and vibration is detected. The strength is set to be increased by one level (S86) and the previous screen is displayed on the display unit 1a. If the return key to the previous screen has not been pressed, the control unit 6 determines whether or not the cancel key has been pressed (S87), and if it has pressed, this transaction is terminated and returns to the process from transaction selection. However, if the cancel key is not pressed, the process returns to S82 and the S82
Repeat the process from.

In the above example, the vibration is changed so that the vibration becomes weaker every time the screen advances, but it is controlled so that the vibration becomes stronger as the screen advances. It is also possible to do so. 8th explained above
According to the embodiment of the present invention, the vibration intensity of the touch panel 1b when the key is pressed changes every time the transaction screen changes, so that the customer can move to any side depending on the vibration intensity of the touch panel 1b. However, the effect of being able to recognize and focus on the operation with peace of mind can be obtained.

That is, conventionally, in a transaction with a large number of screens requiring key input, for example, a transfer transaction, it is difficult for the customer to recognize how far the transaction has progressed during the transaction. However, according to the present embodiment, it is possible to recognize the extent to which the transaction has proceeded by the vibration intensity of the touch panel 1b, so that there is no such anxiety and the transaction can be performed with peace of mind. The effect that can be performed is obtained.

There is also a method of displaying the transaction flow on the display unit 1a as a method of informing the customer of the progress of the transaction. In this case, a screen in which the flow display is changed every time the number of screens increases is prepared. There is a need to. However,
According to the seventh embodiment, even if the number of screens increases, it can be dealt with by simply increasing the number of vibration stages. Therefore, the effect of being rich in flexibility can be obtained.

Further, since the touch panel 1b vibrates when the key is pressed, a clear click feeling can be obtained, and the customer can surely recognize the key pressing. FIG. 19
Is a flowchart showing the ninth embodiment.
In the embodiment of the present invention, the keys displayed on the display unit 1a at the time of character input are divided into valid keys and invalid keys, and when the invalid key is pressed, the touch panel 1b is vibrated to draw the customer's attention, thereby ensuring accurate It is designed to guide the operation.

That is, in an automatic transaction apparatus, for example, when performing a transfer transaction, when a screen in which Japanese syllabary keys with kana characters are arranged is displayed on the display unit to input the initials of a bank name or a branch name, The Japanese syllabary key includes characters that do not correspond to the initials of the branch name. It is necessary to invalidate such characters even if they are pressed, and it is also necessary to inform the customer that the pressing is invalid.

This embodiment deals with such a case and is intended for a sighted person. Since the configuration of the ninth embodiment is similar to that of the first embodiment shown in FIGS. 2 and 3, the description thereof will be omitted. Hereinafter, with reference to FIGS. 2 and 3, the description will be given according to the step indicated by S in FIG.

For example, the customer selects a transfer transaction,
When the customer inserts the card into the card R / W4 and inputs the personal identification number, the control unit 6 causes the display unit 1a to display a screen in which the Japanese syllabary keys are arranged in order to input the initial letters of the bank name of the transfer destination. It is displayed (S91), and the key of the corresponding letter of the bank name is set as the valid key required for input, and the key of the non-corresponding letter is set as the invalid key unnecessary for input.

FIG. 20 shows an example of a screen display of the Japanese syllabary keys at this time, where the inside of the key is inside the key area A and the outside of the key is outside the key area B. Subsequently, the control unit 6 causes the voice guidance speaker 7 to output a voice prompting the user to input the initial letter of the transfer destination bank name, and determines whether or not a finger has touched (pressed) the key area A of the touch panel. It is monitored (S92).

Thus, when the customer touches the key area A on the touch panel 1b, the control section 6 detects that the finger is touched, and the pressed key corresponds to the initial letter of the transfer destination bank name. It is determined whether or not the key is a key (S93). And if it is not a valid key, i.e. invalid key,
The controller 6 drives the vibration generator 1c to drive the touch panel 1b.
Is vibrated, and the customer is informed that the vibration is invalid (S94), and the process returns to S92.

On the other hand, when it is determined that the pressed key is a valid key, the color of the pressed key is reversed (S9
5) A pressing sound is generated by a pressing sound generating means (not shown) to notify the customer that the initials of the transfer destination bank name have been input. Then, the control unit 6 causes the display unit 1a to display the bank name selection screen in which the bank names having the input initial letters are arranged to select the bank name (S96), and thereafter, shifts to the next process and the same. Select a branch name in step.

According to the eighth embodiment described above,
The keys on the screen displayed on the display unit 1a are divided into valid keys and invalid keys. When the valid key is pressed, a color change and a pressing sound are generated, and when the invalid key is pressed, the touch panel 1
Since b is vibrated, when the invalid key is pressed, the impression that it is malfunctioning due to no reaction is not given, and the effect that the correct operation can be guided is obtained.

By vibrating the touch panel 1b when the invalid key is pressed, there is no need to change the color of the invalid key, erase it, or generate a voice indicating that the key is invalid. The effect of being able to simplify is obtained.

[0087]

As described above, according to the present invention, when a finger touching the touch panel enters the key area of the screen of the display unit, the touch panel is vibrated, and if necessary, operation guides and keys are provided. Since the contents of the above are notified by voice, it is possible to obtain the effect that even visually impaired persons can operate transactions.

Further, by changing the number of pulses of vibration, the pulse width, the strength of vibration, or the like according to the operation contents, it is possible to recognize the type of the key, the position of the reference key, or the like. Therefore, it is possible to obtain an effect that it is easy for a visually impaired person to operate. In addition, even a sighted person vibrates the touch panel in response to pressing a key, so a clear click feeling can be obtained, and it is possible to reliably recognize that an operation has been performed, so that an effect of preventing an erroneous operation can be obtained. To be

[Brief description of drawings]

FIG. 1 is a flowchart showing a first embodiment.

FIG. 2 is a block diagram of an automatic transaction device.

FIG. 3 is a diagram showing a configuration of a customer operation display unit.

FIG. 4 is a diagram showing an example of an initial screen.

FIG. 5 is a flowchart showing a second embodiment.

FIG. 6 is a diagram showing an example of table contents.

FIG. 7 is a flowchart showing a third embodiment.

FIG. 8 is a flowchart showing a fourth embodiment.

FIG. 9 is a diagram showing an example of a personal identification number input screen.

FIG. 10 is a flowchart showing a fifth embodiment.

FIG. 11 is a diagram showing an example of table contents.

FIG. 12 is a flowchart showing a sixth embodiment.

FIG. 13 is a diagram showing an example of vibration of the touch panel when inquiring about a balance.

FIG. 14 is a flowchart showing a seventh embodiment.

FIG. 15 is a plan view near the touch panel.

16 is an enlarged view of part L of FIG.

FIG. 17 is a diagram showing an example of vibration of the touch panel.

FIG. 18 is a flowchart showing an eighth embodiment.

FIG. 19 is a flowchart showing a ninth embodiment.

FIG. 20 is a diagram showing a screen display example of Japanese syllabary keys.

[Explanation of symbols]

1 Customer operation display 1a Display section 1b Touch panel 1c Vibration generator 6 control unit 7 speakers

─────────────────────────────────────────────────── ─── Continuation of front page (51) Int.Cl. ⁷ Identification code FI theme code (reference) G06F 3/033 360 G06F 3/033 360P 17/60 236 17/60 236A F term (reference) 3E040 AA01 AA03 AA07 AA08 BA06 DA05 FH04 FJ02 FJ09 5B068 BB21 BD11 DE13 5B087 AB02 AB11 BC06 CC47 DD02 5E501 AA09 BA11 CA01 CB02 CB05 CC14 EB05 FA31

Claims (17)

[Claims] 1. An automatic transaction device in which a touch panel is arranged on a display unit includes vibration generating means for vibrating the touch panel, and a position of a finger touching the touch panel is a key area of a screen displayed on the display unit. The automatic transaction device, wherein when the user enters, the touch panel is vibrated by the vibration generating means, and when the finger is released from the touch panel, the content of the key touching the finger at that time is used as the input content. 2. An automatic transaction device having a touch panel arranged on a display unit, comprising vibration generating means for vibrating the touch panel, and a position of a finger touching the touch panel is a key area of a screen displayed on the display unit. When entering, the touch panel is vibrated by the vibration generating means at the vibration frequency corresponding to the key, and when the finger is released from the touch panel, the content of the key touching the finger at that time is set as the input content. A characteristic automatic transaction device. 3. The voice generating means according to claim 1 or 2, further comprising: voice generating means, wherein when the position of the finger touching the touch panel enters a key area of the display screen, the content of the key is voiced from the voice generating means. In addition, the automatic transaction device is characterized in that the input content of the key when the finger is released from the touch panel is output by voice from the voice generating means. 4. An automatic transaction device in which a touch panel is arranged on a display unit, comprising vibration generating means for vibrating the touch panel, and a position of a finger touching the touch panel is a key area of a screen displayed on the display unit. When entering, the touch panel is vibrated by the vibration generating means so as to generate a Morse code signal of the content of the key, and when the finger is released from the touch panel, the content of the key touched by the finger at that time is entered. An automatic transaction device characterized by: 5. The automatic transaction apparatus according to claim 4, further comprising: a voice generation unit, wherein the input content of a key when the finger is released from the touch panel is output from the voice generation unit as a voice. 6. The method according to claim 1, claim 2 or claim 4.
In the automatic transaction device, the screen displayed on the display unit is a screen for selecting a transaction. 7. Claim 1 or claim 2 or claim 4.
In the automatic transaction device, when the same key is touched twice and then released, the content of the key is used as the input content. 8. An automatic transaction device in which a touch panel is arranged on a display unit is provided with vibration generating means for vibrating the touch panel, a screen in which numeric keys are arranged is displayed on the display unit, and a finger touching the touch panel is displayed. When the position of the key enters the area of the key displayed on the display section, it is judged whether or not the key is the key at the reference position. If the key is the key at the reference position, it is different from other keys by the vibration generating means. An automatic transaction device, wherein the touch panel is vibrated with strength, and when a finger is released from the touch panel, the number of the key touching the finger at that time is used as an input number. 9. An automatic transaction device in which a touch panel is arranged on a display unit is provided with vibration generating means for vibrating the touch panel, a screen in which numeric keys are arranged is displayed on the display unit, and a finger touching the touch panel is displayed. When the position enters the area of the key displayed on the display unit, the touch panel is vibrated by the vibration generating means by the number of pulses corresponding to the key, and when the finger is released from the touch panel, the finger is touched at that time. An automatic transaction device characterized in that the number of the key touching is used as the input number. 10. The automated teller machine according to claim 8 or 9, wherein the screen on which the numeric keys are arranged is a screen for inputting a personal identification number. 11. The automatic transaction apparatus according to claim 8 or 9, wherein the screen on which the numeric keys are arranged is a screen for inputting a transaction amount. 12. An automatic transaction device having a touch panel on a display unit, comprising vibration generating means for vibrating the touch panel, and when a finger is touched on the touch panel, the amount of money to be notified is indicated in order from a higher digit. An automatic transaction device, wherein the touch panel is vibrated by the vibration generating means so as to generate the vibration shown. 13. An automatic transaction device in which a touch panel is arranged on a display unit is provided with vibration generating means for vibrating the touch panel, and a tactile symbol indicating a monetary unit is arranged in a peripheral portion, and the tactile symbol corresponds to the touch panel. Set the key area to be set, and vibrate the touch panel by the vibration generating means so that when the finger touches the key area for the amount of money to be notified, vibration is generated that indicates a number corresponding to the amount of money. An automatic transaction device characterized by. 14. The automated teller machine according to claim 12 or claim 13, wherein the amount to be notified is the amount when the balance is inquired. 15. The automated teller machine according to claim 12 or 13, wherein the amount to be notified is an amount for confirming the input amount. 16. An automatic transaction device having a touch panel on a display unit, comprising vibration generating means for vibrating the touch panel, checking the number of screens that require key input for the selected transaction, and determining the number of screens. Correspondingly, different vibration strengths are set, and when the finger touches the key of the screen displayed on the display unit from the touch panel, the vibration is generated so as to generate the vibration of the strength corresponding to the screen. An automatic transaction device characterized in that the touch panel is vibrated by a generating means. 17. An automatic transaction device having a touch panel arranged on a display unit, comprising vibration generating means for vibrating the touch panel, wherein keys displayed on the display unit are divided into valid keys and invalid keys, and invalid keys are used as the invalid keys. An automatic transaction device, wherein the touch panel is vibrated by the vibration generating means when a finger touches the touch panel.