CN111819594A - Order reception program, order reception method, and information processing device - Google Patents

Abstract

The invention provides an order receiving program, an order receiving method and an information processing device. The order reception program causes the computer to function as: a receiving means (101) for receiving an instruction to change management information in order data in which a menu for receiving an order from a customer is associated with management information for managing the order received from the customer; and a print instruction means (102) for causing a printing device (20) to print a 1 st sheet on which management information before change and a display showing a menu for canceling an order reception are printed and a 2 nd sheet on which management information after change and a menu for receiving an order are printed, based on order data for which management information is instructed to be changed.

Description

Order reception program, order reception method, and information processing device

Cross reference to related applications

The present application is based on japanese application No. 2018-038761, filed 3/5/2018, and the contents of this japanese application are incorporated in the present specification.

Technical Field

The invention relates to an order receiving program, an order receiving method and an information processing apparatus.

Background

In recent years, in many restaurants such as a cafe, an Order reception System (OES: Order Entry System) for receiving food orders by clerks such as handheld terminals and tablet terminals has been introduced (for example, patent document 1).

Documents of the prior art

Patent document

Patent document 1: japanese patent laid-open publication No. 2004-234046

Disclosure of Invention

Problems to be solved by the invention

The order receiving system has the following functions: when a clerk inputs a menu, which accepts orders from customers, into a terminal, order documents printed with a menu name, an order number, and a table number are printed one by one for each menu from a printer provided in a kitchen (kichen). The order form is used in the kitchen to hold a menu of the food to be prepared and is used to show which table the menu is placed at the time of preparing food.

In order to receive an order from a customer, a clerk needs to input the table number of the table on which the customer sits in the order receiving system. However, when an order is received in a hurry, for example, in a mixed state, a clerk may input a table number incorrectly. In the conventional order receiving system, since there is no function of correcting an input error of the table number, it is necessary for a clerk to input an order cancellation at the terminal and then input an order of the correct table number again.

However, it takes time and trouble to temporarily enter the order cancellation into the terminal in the case of a wrong table number. In addition, when preparing food is started in the kitchen in accordance with an order of an incorrect table number, there is a possibility that the order is cancelled and the food is confused.

The present invention has been made in view of such circumstances, and an object thereof is to provide an order reception program, an order reception method, and an information processing device capable of correcting an input error of a table number.

An order reception program according to an aspect of the present invention causes a computer to function as: a receiving means for receiving an instruction to change management information in order data in which a menu for receiving an order from a customer is associated with management information for managing the order received from the customer; and a print instruction means for causing the printing apparatus to print a 1 st sheet and a 2 nd sheet based on order data in which the management information is instructed to be changed, wherein the management information before the change and an instruction to cancel an order reception menu are printed on the 1 st sheet, and the management information after the change and the order reception menu are printed on the 2 nd sheet.

An order receiving method according to another aspect of the present invention is an order receiving method performed by an information processing apparatus, including: receiving an instruction to change management information in order data in which a menu for accepting an order from a customer is associated with management information for managing the order received from the customer; and a step of causing the printing apparatus to print a 1 st sheet and a 2 nd sheet based on order data in which the management information is changed in accordance with the instruction, wherein the 1 st sheet is printed with the management information before the change and an instruction indicating a menu for canceling the order reception, and the 2 nd sheet is printed with the management information after the change and a menu for receiving the order.

An information processing apparatus according to another aspect of the present invention includes: a reception unit that receives an instruction to change management information in order data in which a menu for receiving an order from a customer is associated with management information for managing the order received from the customer; and a print instruction unit that causes the printing apparatus to print a 1 st sheet and a 2 nd sheet based on order data indicating that management information has been changed, wherein the 1 st sheet shows the management information before the change and contents of a menu for canceling the reception of an order, and the 2 nd sheet shows the management information after the change and a menu for receiving an order.

Effects of the invention

According to the present invention, it is possible to provide an order reception program, an order reception method, and an information processing device that can correct an input error of a table number.

Drawings

Fig. 1 is a diagram showing an example of a system configuration of an order management system according to an embodiment.

Fig. 2 is a diagram showing an example of hardware configuration of the terminal and the management server.

Fig. 3 is a diagram showing an example of the functional configuration of the terminal.

Fig. 4 is a diagram showing an example of the functional configuration of the management server.

Fig. 5 is a sequence diagram showing an example of the processing procedure performed by the order management system.

Fig. 6 is a diagram showing an example of a screen displayed on the terminal.

Fig. 7 is a diagram showing an example of a screen displayed on the terminal.

Fig. 8 is a diagram showing an example of order management information.

Fig. 9 is a diagram showing a specific example of an order sheet and a cancel sheet.

Detailed Description

Preferred embodiments of the present invention will be described with reference to the accompanying drawings. In the drawings, the same reference numerals denote the same or equivalent components.

< System construction >

Fig. 1 is a diagram showing an example of a system configuration of an order management system according to an embodiment. As shown in fig. 1, the order management system according to the present embodiment is a system for supporting orders, meal-preparation businesses, and the like in stores, and includes a terminal 10, a printer 20, and a management server 30. The terminal 10, the printer 20, and the management server 30 are connected via a wireless or wired communication network N and can communicate with each other. Fig. 1 shows 1 terminal 10, but a plurality of terminals 10 may be included.

The order management system according to the embodiment is assumed to be used in a store such as a restaurant, which manages orders received from customers of the store using management information given in a predetermined unit. The management information given in a predetermined unit refers to, for example, a table number, a table name, or the like in the case of a store in which 1 or more customers who come to the store sit on 1 table and order management is performed for each table. In the case of a store in which 1 or more customers coming to the store are guided to 1 room and order management is performed for each room, the term refers to the room number, the room name, and the like. In the case of a shop in which customers sit in seats such as a bar counter and order management is performed for each seat, the order refers to a seat number, a seat name, and the like. In the following description, the management information is described using a table number. The management server 30 communicates with the terminals 10 used in each of the plurality of stores, and can manage orders from customers in each store.

The terminal 10 is a device used by a store clerk, and has, for example, a function of accepting an order (order) from a customer, a function of displaying order contents, a function of displaying and analyzing sales in the store, a function of inputting and displaying customer data, and/or a function of registering and updating products sold in the store. The terminal 10 is provided with an application for causing the terminal 10 to function as a terminal in the order management system, and the clerk can use various functions provided in the terminal 10 of the present embodiment by starting the corresponding application in the terminal 10.

For example, a table number list, a menu list, and the like are displayed on the screen of the terminal 10, and when a clerk accepts an order from a customer, the clerk can accept the order by specifying the table number of the customer and the contents of the order received from the customer on the screen. The terminal 10 can use any computer having a communication function, such as a smartphone, a dedicated order receiving terminal, a tablet terminal, and a notebook PC (personal computer).

The printer 20 is mainly installed in a kitchen, and outputs an order form printed with a menu name, an order number, and a table number of a menu for accepting an order when the order is accepted from a customer. Here, the order document is output 1 sheet for each menu. That is, 1 menu name, order number, and table number are printed on 1 order sheet, and a plurality of menu names are not printed on 1 order sheet. For example, when a customer at table 2 places an order of 3 draught beer and salad 1, the printer 20 outputs 1 order form printed with "table 2 and draught beer 3" and 1 order form printed with "table 2 and salad 1".

For example, a clerk in a kitchen for preparing beverages prepares 3 cups of draught beer while looking at 1 order slip printed with "2 table, 3 cups of draught beer", and hands the prepared 3 cups of draught beer to a clerk in a catering group together with the order slip. The staff of the catering group attends 3 cups of draught beer to the No. 2 table while looking at the order bill. Similarly, a clerk preparing cooking in the kitchen prepares 1-guest salad while looking at 1 order form printed with "table 2, salad 1-guest", and hands the prepared 1-guest salad to a clerk of the catering group together with the order form. The clerk in the catering group attends to the order slip while watching the order slip and serves 1 salad to table 2.

The management server 30 is a device that cooperates with the terminal 10 to realize various functions for assisting the ordering/catering business in the store, and has a function of managing orders received from customers using the terminal 10, a function of managing and analyzing sales data in the store, a function of managing customer data and data of products sold in the store, and the like. For example, when a customer arrives at a store, the management server 30 receives a table number of a table on which the customer sits and the number of people of the customer from the terminal 10 and stores the table number and the number in the database. Further, after the customer order menu, order data in which the menu for accepting orders is associated with the table number is received from the terminal 10 and stored in the database. When receiving a request for referring to order data from the terminal 10, the terminal transmits the order data having received the request to the terminal 10.

The management server 30 may be 1 or more physical or virtual servers, or may be a cloud server. In addition, the communication network N may include an in-store local area communication network and an out-of-store communication network including the internet. By configuring the management server 30 to be connected to a network such as the internet accessible from each store, the management server 30 can also centrally manage order/meal-order businesses in a plurality of stores.

Here, as described above, it is assumed that the clerk inputs an incorrect table number when accepting an order from a customer. Therefore, the order management system according to the present embodiment provides a function capable of correcting only the table number on the screen displaying the contents of the order that has been temporarily received. In addition, the following functions are provided: when the table number is corrected, the printer 20 prints an order sheet indicating the contents of order cancellation on the table of the table number before the change and an order sheet indicating the order of the same order as the cancelled order on the table of the table number after the change.

< hardware construction >

Fig. 2 is a diagram showing an example of the hardware configuration of the terminal 10 and the management server 30. The terminal 10 and the management server 30 include a CPU (Central Processing Unit) 11, a storage device 12 such as a memory, a communication IF (Interface) 13 for performing wired or wireless communication, an input device 14 for receiving input operations, and an output device 15 for outputting information. The input device 14 is, for example, a touch panel, a keyboard, or the like, and the output device 15 is, for example, a touch panel, a display, or the like. Each functional unit described as a functional block configuration of the terminal 10 and the management server 30 described later can be realized by a process of causing the CPU11 to execute a program (corresponding to the above-described "application" in the case of the terminal 10) stored in the storage device 12. It should be noted that the corresponding program can be stored in, for example, a non-transitory recording medium.

< functional constitution >

Fig. 3 is a diagram showing an example of the functional configuration of the terminal 10. The terminal 10 includes a display unit 100, an input unit 101, and a print instruction unit 102.

The display unit 100 displays various screens for assisting orders in stores, catering business, and the like, such as a screen for accepting orders from customers and a screen for displaying contents of orders, on the output device 15 of the terminal 10.

The input unit 101 receives various inputs from store clerks, and transmits the input data (input contents) to the management server 30. For example, the input unit 101 receives an input of a menu for accepting an order and a table number from a clerk, and transmits data (hereinafter referred to as "order data") for associating the menu for accepting an order with the table number to the management server 30. The "menu for accepting orders" more specifically includes a menu name (item name) and the number of orders. The input unit 101 receives an instruction to change the table number in the corresponding order data from the clerk, and transmits the changed table number to the management server 30.

The input unit 101 may receive various inputs on the screen of the touch panel display unit 100. In the present embodiment, the display unit 100 and the input unit 101 may be collectively referred to as a "receiving unit" or a "receiving means".

The print instruction unit 102 instructs the printer 20 to print the order form on which the menu for receiving the order and the table number are received and printed by the input unit 101. When receiving an instruction to change the table number using the input unit 101, the print instruction unit 102 instructs the printer 20 to print a cancel document (1 st document) on which an instruction to cancel the table number before the change and a menu to receive the order and a new order document (2 nd document) on which an instruction to cancel the menu to receive the order is printed, and an order document on which a table number after the change and a menu to receive the order are printed, with respect to the order data for which the table number is changed.

When the order data includes a plurality of menus, the print instruction unit 102 may instruct the printer 20 to continuously print the cancel document (document No. 1) for each menu. When the order data includes a plurality of menus, the print instruction unit 102 may instruct the printer 20 to continuously print a new order sheet (document No. 2) for each menu. The print instruction unit 102 may instruct the printer 20 to print the cancel sheet (the 1 st sheet) and then to continue printing the new order sheet (the 2 nd sheet).

Fig. 4 is a diagram showing an example of the functional configuration of the management server 30. The management server 30 includes an order management unit 300, a change processing unit 301, and a storage unit 302. The storage unit 302 manages order management information, which is a database storing order data transmitted from the terminal 10, and table information, which is a database storing tables of respective tables in a store in association with the number of customers sitting on the table of the corresponding table number. The management server 30 may further include a functional unit for realizing a function of managing and analyzing sales data in the store, a function of managing customer data and data of products sold in the store, and the like, in addition to the functional unit shown in fig. 4.

The order management section 300 receives order data from the terminal 10 and stores the received order data in order management information. When receiving a request for referring to a menu for ordering by a customer from the terminal 10, the order management information acquires order data having a table number designated from the terminal 10 and transmits the order data to the terminal 10.

When receiving an instruction to change the table number in the order data from the terminal 10, the change processing unit 301 changes the table number of the instructed order data to the table number designated from the terminal 10.

Although the functional configuration examples of the terminal 10 and the management server 30 have been described above, the order management system according to the embodiment is not limited to the examples shown in fig. 3 and 4, in which the functional units included in the terminal 10 and the management server 30 are provided. For example, the print instruction unit 102 provided in the terminal 10 may be configured to be provided in the management server 30, and the management server 30 may instruct the printer 20 to print the order sheet. For example, the terminal 10 may include each functional unit included in the management server 30, and the management server 30 may be omitted. In the present embodiment, the terminal 10 may be referred to as an "information processing apparatus", or the terminal 10 and the management server 30 may be collectively referred to as an "information processing apparatus".

< processing step >

Fig. 5 is a sequence diagram showing an example of the processing procedure performed by the order management system. The processing steps from step S100 to step S105 are processing steps in the case where the clerk accepts a new order from the customer, and the processing steps from step S110 to step S119 are processing steps in the case where the clerk detects an error in the table number input after receiving an order from the customer and corrects the table number.

First, when the clerk receives an order from a customer, the clerk inputs the number of the customer, the menu name of the menu for receiving the order from the customer, and the number of orders on the order receiving screen displayed on the terminal 10 (S100). When the input is completed, the terminal 10 transmits order data in which a menu (menu name and amount of orders) for accepting orders is associated with the table number (S101). The management server 30 stores the received order data in order management information (S102). Next, when the processing step of step S102 is completed, the management server 30 acquires the number of customers corresponding to the table number of the received order from the table information, includes the number of customers in the information indicating that the order reception is completed, and transmits the information to the terminal 10 (S103).

When receiving the information indicating that the order is accepted from the management server 30, the terminal 10 instructs the printer 20 to print the order form on which the menu (menu name and order number) for accepting the order, the table number, and the number of customers are printed (S104). The printer 20 receives the corresponding instruction to print the order form (S105). Fig. 9 (a) shows an example of an order sheet. In the example of fig. 9 (a), an output example is shown in the case where the customer at table No. 1 ordered 1 part of P dessert, 1 part of P caramel, 1 part of P white wine, and 1 part of P strawberry. Perforated lines are left between order documents C1 and C2, between C2 and C3, and between C3 and C4, and the clerk can easily separate order documents C1, C2, C3, and C4.

Next, the setting clerk finds that the table number was input erroneously. The clerk first designates the erroneously input table number on the screen of the terminal 10, and instructs the terminal 10 to display a list of ordered menus corresponding to the table number (S110). The terminal 10 instructs the management server 30 to transmit the order data of the designated table number (S111), and the management server 30 acquires the order data of the designated table number from the order management information and transmits it to the terminal 10 (S112). The terminal 10 displays the received order data on the screen (S113).

Fig. 6 shows a screen display example. The clerk presses an icon B10 showing the past order history on the screen shown in fig. 6 (a), and then presses an icon B11 of the erroneously input table number (here, table No. 1). If the icon B11 is pressed, the terminal 10 executes the processing step of step S110 in fig. 5. When the terminal 10 receives order data in the processing step of step S112, a screen (screen 1) displaying the order menu shown in (b) of fig. 6 is displayed in the processing step of step S113. In fig. 6 (b), the table number before the change is displayed in the display area 200, and the menu of the placed order is displayed in the display area 201.

When the table number before the change is divided into several orders, the order time may be displayed in addition to the order menu on the screen shown in fig. 6 (b). In this case, the order time may be included in the order data transmitted from the management server 30 in the processing step of step S111.

Next, the clerk instructs the screen of the terminal 10 to change the erroneously input table number to a correct table number (S114). Upon receiving the instruction, the terminal 10 transmits a message requesting to change the table number of the order data to the management server 30 (S115). And includes the table number before the change and the table number after the change in the message.

Fig. 7 shows a screen display example. Fig. 7 (a) shows an example of a screen (screen 2) for accepting a change in the table number. This screen may be displayed when a predetermined operation (for example, a long press of an area not displayed) is performed on the screen of fig. 6 (b). In the case where the table number before the change is divided into several orders, the predetermined operation may be, for example, a region in which an order time related to the order to be changed is displayed by long press. When the clerk presses an icon B20 of the correct table number (here, 9) as shown in fig. 7 (a), the clerk changes the table number and changes to a screen for instructing the order sheet printing as shown in fig. 7 (B). When the icon B30 is pressed, the terminal 10 executes the processing step of step S115 of fig. 5.

When receiving the message requesting the change of the table number, the management server 30 changes the table number of the order data stored in the order management information (S116). For example, it is assumed that the order management information shown in (a) of fig. 8 is managed by the management server 30. In this case, when receiving a message instructing to change the table number of the order data having the table number 1 to 9, the management server 30 changes the table number of the order data having the table number 1 in the order management information to 9 as shown in fig. 8 (b). The description is continued with reference to fig. 5.

When updating the table number of the order management information, the management server 30 transmits the table number to the terminal 10, including the number of customers of the table number before the change and the number of customers of the table number after the change in the message indicating that the change of the table number is completed (S117). The terminal 10 instructs the printer 20 to continuously print all the cancel sheets on which the menu name, the order number, the table number before change, and the customer number included in the order data received in the processing step of step S112 are printed, and the new order sheets on which the menu name, the order number, the table number after change, and the customer number included in the order data received in the processing step of step S112 are printed (S118). The printer 20 outputs the instructed cancellation sheet for each menu, and outputs a new order sheet for each menu after the output of the cancellation sheet is completed (S119).

Fig. 9 (b) shows an example of canceling a document. The cancellation order is printed in a different format than the order. This enables the clerk in the kitchen to recognize the cancellation document at a glance. Perforated lines are left between the cancellation documents D1 and D2, between D2 and D3 and between D3 and D4, and the clerk can easily separate the cancellation documents D1, D2, D3 and D4.

Fig. 9 (c) shows an example of a new order sheet. The new order sheet is output in the same format as the order sheet shown in fig. 9 (a). That is, the new order document is the same as the order document that the clerk would have originally outputted if he received the order from the customer and accurately entered the table number. Perforated lines are left between order documents E1 and E2, between E2 and E3, and between E3 and E4, and the clerk can easily separate order documents E1, E2, E3, and E4.

As shown in fig. 9 (b) and 9 (c), the cancel sheet for each menu and the order sheet for each menu are continuously output from the printer 20. Specifically, the total of 8 sheets shown in fig. 9 (b) and 9 (c) are continuously output from the printer 20. Thus, the clerk in the kitchen can visually recognize both the cancel document and the new order document at a time, and can recognize that the menu for temporarily placing an order is not canceled but the table number is incorrect.

< summary >

The embodiments have been described above. According to the present embodiment, even when the clerk erroneously inputs the table number when accepting the order, the order can be corrected immediately only by the table number without performing the step of inputting the order again with the correct table number after the cancel input terminal of the order is temporarily performed. Further, according to the present embodiment, since the correction of the table number to the printing of the document is automatically performed, the processing speed can be increased as compared with the case where the clerk performs each operation.

In the present embodiment, the cancel document and the new order document are continuously output from the printer 20. Therefore, a clerk in the kitchen can recognize that the table number is wrong without checking order documents and canceling the documents one by one. In addition, since the clerk in the kitchen can immediately recognize the table number error, even when the kitchen starts to prepare food in accordance with the order of the wrong table number, it is possible to suppress the occurrence of a situation in which the preparation of food is suspended by mistakenly recognizing that the menu is cancelled.

In the present embodiment, the terminal 10 instructs the printer 20 to continuously output the cancel document for each menu and the new order document for each menu. Thus, for example, when the timing at which a certain clerk corrects the table number coincides with the timing at which another clerk receives an order at another table, it is possible to eliminate the case where an order sheet on which an order received at another table is printed is sandwiched between the cancel sheet and the new order sheet. This eliminates the need for a clerk in the kitchen to take out the inserted order sheets, check the order sheets one by one, and cancel the order sheets, thereby preventing the clerk in the kitchen from becoming confused.

< supplement item >

The above-described embodiments are intended to facilitate understanding of the present invention, and are not intended to limit the present invention. The flowcharts, timing charts, and elements provided in the embodiments, and the arrangement, materials, conditions, shapes, sizes, and the like of the elements are not limited to the examples and can be appropriately modified. Further, the configurations described in the different embodiments may be partially replaced or combined with each other.

Description of the reference numerals

10 … terminal, 11 … CPU, 12 … storage device, 13 … communication IF, 14 … input device, 15 … output device, 20 … printer, 30 … management server, 100 … display unit, 101 … input unit, 102 … print instruction unit, 300 … order management unit, 301 … change processing unit, 302 … storage unit

Claims (7)

1. An order-accepting program characterized by comprising,

the computer is caused to function as:

a receiving unit configured to receive an instruction to change management information in order data in which a menu for receiving an order from a customer is associated with management information for managing the order received from the customer; and

and a print instruction unit configured to cause a printing apparatus to print a 1 st sheet on which management information before change and an instruction indicating a menu for canceling order reception are printed and a 2 nd sheet on which management information after change and a menu for receiving an order are printed, in relation to the order data in which management information is changed in accordance with the instruction.

2. The order reception program according to claim 1,

the 1 st document is printed for each menu of orders accepted,

when the order data includes a plurality of menus, the print instruction means instructs the printing apparatus to continuously print the 1 st sheet for each of the menus.

3. The order reception program according to claim 1 or 2,

the 2 nd sheet is printed for each menu of accepting orders,

when the order data includes a plurality of menus, the print instruction means instructs the printing apparatus to continuously print the 2 nd sheet for each menu.

4. The order reception program according to any one of claims 1 to 3,

and the printing indication mechanism indicates the printing device to continue printing the 2 nd sheet after printing the 1 st sheet.

5. The order reception program according to any one of claims 1 to 4,

the accepting means displays a 1 st screen, the 1 st screen displaying a menu for accepting an order in the order data and management information before change, and when a predetermined operation is performed on the 1 st screen, displays a 2 nd screen for accepting designation of the management information after change, and accepts the management information designated on the 2 nd screen as the management information after change.

6. An order receiving method performed by an information processing apparatus, comprising:

receiving an instruction to change management information in order data in which a menu for accepting an order from a customer is associated with management information for managing the order received from the customer; and

and a step of causing a printing apparatus to print a 1 st sheet on which management information before the change and an instruction to cancel an order reception menu are printed and a 2 nd sheet on which management information after the change and an order reception menu are printed, based on the order data in which the management information is changed based on the instruction.

7. An information processing apparatus characterized by comprising:

a reception unit configured to receive an instruction to change management information in order data in which a menu for receiving an order from a customer is associated with management information for managing the order received from the customer; and

and a print instruction unit that causes the printing apparatus to print a 1 st sheet and a 2 nd sheet on the order data in which the management information is changed in accordance with the instruction, wherein the 1 st sheet shows the management information before the change and contents of a menu for canceling the order reception, and the 2 nd sheet shows the management information after the change and a menu for receiving the order.

Images