CN108206895A - The method, apparatus and terminal of call forwarding - Google Patents
The method, apparatus and terminal of call forwarding Download PDFInfo
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- CN108206895A CN108206895A CN201611185742.1A CN201611185742A CN108206895A CN 108206895 A CN108206895 A CN 108206895A CN 201611185742 A CN201611185742 A CN 201611185742A CN 108206895 A CN108206895 A CN 108206895A
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- 238000000034 method Methods 0.000 title claims abstract description 31
- 238000012546 transfer Methods 0.000 claims abstract description 199
- 230000004048 modification Effects 0.000 claims description 2
- 238000012986 modification Methods 0.000 claims description 2
- 238000010586 diagram Methods 0.000 description 7
- 238000004891 communication Methods 0.000 description 3
- 238000012545 processing Methods 0.000 description 3
- 230000004044 response Effects 0.000 description 3
- 230000005540 biological transmission Effects 0.000 description 2
- 238000005516 engineering process Methods 0.000 description 2
- 230000006870 function Effects 0.000 description 2
- 230000008569 process Effects 0.000 description 2
- 238000004590 computer program Methods 0.000 description 1
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- 230000003287 optical effect Effects 0.000 description 1
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Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/16—Communication-related supplementary services, e.g. call-transfer or call-hold
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- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Computer Networks & Wireless Communication (AREA)
- Telephonic Communication Services (AREA)
Abstract
The present invention provides a kind of method, apparatus and terminal of call forwarding.The method includes：Receive the call request of opposite end；User identifier corresponding with the opposite end and transfer configurations information are searched in phone directory；When finding transfer configurations information corresponding with the opposite end, the call request of the opposite end is transferred to terminal corresponding with the transfer configurations information or the call request of the opposite end is transferred to terminal corresponding with the transfer configurations information by notice network side.The present invention can set different contact persons different call forwarding targets, improve the flexibility of call forwarding.
Description
Technical Field
The present invention relates to the field of communications technologies, and in particular, to a method, an apparatus, and a terminal for call forwarding.
Background
With the development of communication technology, the functions of communication terminals are more and more, and the demands of users for telephone services are more and more diversified. For example, in a call forwarding service, in the existing technical solution, a specific condition (busy call forwarding, unconditional forwarding, no-answer forwarding, etc.) and a specific target forwarding number to be forwarded are preset on a network side, and then an incoming call is forwarded to the target forwarding number through the network.
The existing call forwarding method needs to apply to a network, and if the application cannot be successfully applied due to the limitation of a card or the network, the function cannot be realized. And if the application is successful, the service is applicable to all incoming calls, and the corresponding destination forwarding numbers are also fixed and cannot be flexibly changed.
Disclosure of Invention
The method, the device and the terminal for call forwarding provided by the invention can set different call forwarding targets for different contacts, thereby improving the flexibility of call forwarding.
In a first aspect, the present invention provides a method for call forwarding, including:
receiving a call request of an opposite terminal;
searching a user identification corresponding to the opposite terminal and transferring configuration information in a telephone book;
when the transfer configuration information corresponding to the opposite terminal is found, transferring the call request of the opposite terminal to the terminal corresponding to the transfer configuration information, or informing a network side of transferring the call request of the opposite terminal to the terminal corresponding to the transfer configuration information;
optionally, the transferring the call request of the opposite end to the terminal corresponding to the transfer configuration information includes:
and forwarding the conversation between the opposite terminal and the terminal corresponding to the transfer configuration information.
Optionally, the notifying the network side to transfer the call request of the opposite end to the terminal corresponding to the transfer configuration information includes:
and sending the transfer configuration information to a network side so that the network side indirectly controls the opposite terminal to establish a direct call with the terminal corresponding to the transfer configuration information.
Optionally, when the transfer configuration information corresponding to the opposite end is found to include a plurality of transfer information sub-items, the transferring the call request of the opposite end to the terminal corresponding to the transfer configuration information includes:
transferring the call request of the opposite terminal to a terminal corresponding to a transfer information subentry selected by a user; or transferring the call request of the opposite terminal to the terminal corresponding to the transfer information subentry with the highest priority.
Optionally, when the transfer configuration information corresponding to the opposite end is found to include a plurality of transfer information sub-items, the notifying the network side to transfer the call request of the opposite end to the terminal corresponding to the transfer configuration information includes:
sending the forwarding information sub item selected by the user or the user number corresponding to the forwarding information sub item selected by the user to a network side so that the network side forwards the call request of the opposite terminal to a terminal corresponding to the forwarding information sub item selected by the user; or
And sending the transfer information sub item with the highest priority or the user number corresponding to the transfer information sub item with the highest priority to a network side so that the network side transfers the call request of the opposite terminal to a terminal corresponding to the transfer information sub item with the highest priority.
Optionally, the method further comprises:
adding transfer configuration information corresponding to the user identification in the phone book; or,
modifying the transfer configuration information corresponding to the user identification in the telephone book; or,
and deleting the transfer configuration information corresponding to the user identification in the phone book.
In a second aspect, the present invention provides an apparatus for call forwarding, comprising:
a receiving unit, configured to receive a call request of an opposite terminal;
the searching unit is used for searching the user identification corresponding to the opposite terminal and the transfer configuration information in a telephone book;
a transfer unit, configured to transfer, when the transfer configuration information corresponding to the opposite end is found, the call request of the opposite end to a terminal corresponding to the transfer configuration information, or notify a network side to transfer the call request of the opposite end to the terminal corresponding to the transfer configuration information;
optionally, the transfer unit is configured to forward a call between the opposite terminal and the terminal corresponding to the transfer configuration information.
Optionally, the transfer unit is configured to send the transfer configuration information to a network side, so that the network side indirectly controls the opposite terminal to establish a direct call with a terminal corresponding to the transfer configuration information.
Optionally, when the transfer configuration information corresponding to the opposite end is found to include a plurality of transfer information sub-items, the transfer unit is configured to transfer the call request of the opposite end to the terminal corresponding to the transfer information sub-item selected by the user; or transferring the call request of the opposite terminal to the terminal corresponding to the transfer information subentry with the highest priority.
Optionally, when the transfer configuration information corresponding to the opposite terminal is found to include a plurality of transfer information sub-items, the transfer unit is configured to send the transfer information sub-item selected by the user or the user number corresponding to the transfer information sub-item selected by the user to the network side, so that the network side transfers the call request of the opposite terminal to the terminal corresponding to the transfer information sub-item selected by the user; or
And sending the transfer information sub item with the highest priority or the user number corresponding to the transfer information sub item with the highest priority to a network side so that the network side transfers the call request of the opposite terminal to a terminal corresponding to the transfer information sub item with the highest priority.
Optionally, the apparatus further comprises:
the adding unit is used for adding transfer configuration information corresponding to the user identification in the telephone book;
the modification unit is used for modifying the transfer configuration information corresponding to the user identification in the telephone book;
and the deleting unit is used for deleting the transfer configuration information corresponding to the user identification in the telephone book.
In a third aspect, the present invention provides a terminal, where the terminal includes the above-mentioned call forwarding apparatus.
According to the call forwarding method, the call forwarding device and the call forwarding terminal provided by the embodiment of the invention, the call forwarding processing is carried out on the call request of the opposite terminal by searching the user identification corresponding to the opposite terminal and the forwarding configuration information. Compared with the prior art, the invention can set different call forwarding targets for different contacts, thereby improving the flexibility of call forwarding.
Drawings
FIG. 1 is a flow chart of a method of call forwarding according to an embodiment of the present invention;
FIG. 2 is a diagram illustrating an exemplary method of call forwarding according to an embodiment of the present invention;
FIG. 3 is a diagram illustrating an exemplary method of call forwarding according to an embodiment of the present invention;
FIG. 4 is a diagram illustrating an exemplary method of call forwarding according to an embodiment of the present invention;
FIG. 5 is a diagram illustrating an exemplary method of call forwarding according to an embodiment of the present invention;
FIG. 6 is a diagram illustrating an exemplary method of call forwarding according to an embodiment of the present invention;
FIG. 7 is a diagram illustrating an exemplary architecture of a call forwarding device;
fig. 8 is a schematic structural diagram of a call forwarding apparatus according to another embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
The present invention provides a method of call forwarding, as shown in fig. 1, the method includes:
s11, receiving a call request of an opposite terminal;
s12, searching the user identification corresponding to the opposite terminal and the transfer configuration information in the phone book;
s13, when finding out the transfer configuration information corresponding to the opposite terminal, transferring the call request of the opposite terminal to the terminal corresponding to the transfer configuration information, or informing the network side to transfer the call request of the opposite terminal to the terminal corresponding to the transfer configuration information;
wherein the transfer configuration information comprises one or more transfer information sub-items, each transfer information sub-item being independent of each other; the transfer information sub-item comprises a plurality of transfer conditions and corresponding user information for identifying one user number; the transfer conditions comprise that the transfer is carried out at different positions and different times (to different users), and also comprise busy transfer, unconditional transfer, conditional transfer, no-response transfer and the like; the user identification can be a number which needs to be transferred to a corresponding terminal, a name or any other identification which can search corresponding number information in the local computer.
Specifically, branch information sub-items in the branch configuration information may be added, deleted, or modified. The transfer configuration information of different contacts in the phone book can be set to be different or the same; the transfer configuration information of the same contact in the telephone book can be set into a plurality of or one transfer information sub-item, or not; when a plurality of transfer information sub-items are provided, the plurality of transfer information sub-items are not mutually affected, and may be the same or different; when a plurality of transfer information sub-items exist, the priority is taken as the high or low of the priority according to the sequence of the transfer information sub-items, the first priority is given to the highest priority, and the last priority is the lowest priority; the priority order may also be implemented by modifying the order of the sub-items, although the priority may also be decided by the user at the time of the call.
The following description will be made with specific examples.
The first embodiment is as follows: as shown in fig. 2, when user B calls user a, since information such as the phone number and name of user B is in the phonebook information of user a, and the information about user B contains forwarding configuration information (and only one forwarding address). Then the call is forwarded to user C according to the forwarding address, and the B and C call connections are completed. At this time, user a acts as a server to distribute the voice interaction between user B and user C (voice packet transmission C of B, transmission of C to B, but all information needs to pass through user a's equipment). If the transfer address information is not set, the transfer is not carried out, and a corresponding network prompt tone (user busy or no-answer, etc.) of the user B is replied.
Example two: as shown in fig. 3, when user B calls user a, the information about user B includes the forwarding configuration information (and only one forwarding address) because the information such as the phone number and name of user B is in the phonebook information of user a. The user a sends the forwarding address (the number of the user C) to the network, then the network forwards the call of the user B to the user C according to the requirement of the user a, and after receiving the instruction of a, the network calls the user C and lets the user B and the user C suggest the call. At this time, the network tells the user A that the transfer is performed and the connection with the user A is disconnected, or the user A disconnects the connection with the network after receiving the transferred information. If the transfer address information is not set, the transfer is not carried out, and a corresponding network prompt tone (user busy or no-answer, etc.) of the user B is replied.
Example 3: as shown in fig. 4, if the user B calls the user a, and the user a cannot answer the call temporarily (the user does not operate the mobile phone interface for selection), when the transfer configuration information in the phone book has a plurality of transfer information sub-items, the call transfer is performed according to the priority sequence of the call transfer information sub-items set on the phone book. For example, the forwarding address 1 is the first, the forwarding address 1 is preferred to be used as the forwarding address, the user a calls the user C (the user corresponding to the forwarding address 1) and establishes the connection, and then the user a connects the user B and the user C together to realize the conversation between the user B and the user C.
Example four: as shown in fig. 5, user B calls user a, who sees a phone call but cannot or is not willing to answer the phone call (cannot answer the phone call due to a meeting or other special reasons), and when the transfer configuration information in the phonebook has a plurality of transfer information sub-items, user a selects a transfer address for transfer according to the interface prompt (at this time, the transfer is no longer prioritized according to the list order, but is selected by the user as the main). When the user selects forward address 2, the call is forwarded to user D with number 55555, thus realizing the conversation between user B and user D through user a.
For the case that the transfer configuration information in the phone book contains a plurality of transfer information sub-items, no matter the user selects or selects according to the priority, the terminal will operate after a specific time period, which can be set by the user, if not, the default value is used. In the time period, if the user selects, transferring according to the transfer address selected by the user; if the user does not select after a timeout, the selection is based on priority.
Example five: for the case that there are multiple forwarding addresses in the phone book, when the network is notified to perform forwarding, the user sends the selected (automatically selected or user selected) unique forwarding address (user number) to the network to implement forwarding, and the procedure is as in embodiment two.
Example six: as shown in fig. 6, a name may be used as the transfer information in the transfer configuration information. For example, a user B calls a user A, if the user A cannot receive the call temporarily (the user does not operate a mobile phone interface to select), the user A checks the forwarding address and finds that the name is the name, the terminal retrieves the information in the telephone book, finds that the number corresponding to the user C is 22222, the user A calls 22222 and establishes connection with the user C, and then the user A connects the user B with the user C together to realize the call between the user B and the user C.
When the transfer configuration information in the phone book has a plurality of transfer information sub-items, all the transfer configuration information can be set as names, or can be numbers, of course, both the transfer configuration information and the transfer configuration information can be set as names, when the name set by the transfer address does not exist in the phone book, the transfer cannot be performed, and the network replies corresponding information (user busy or no response, etc.), and the flow is as in the third embodiment or the fourth embodiment.
For the case of forwarding through the notification network, for example, the forwarding address (user number) sent by the user a to the network cannot be the user name, because the name is only the local information, the corresponding number is sent to the network, and the procedure is as in embodiment two.
The call forwarding method provided by the embodiment of the invention performs call forwarding processing on the call request of the opposite terminal by searching the user identification corresponding to the opposite terminal and forwarding configuration information. Compared with the prior art, the invention can set different call forwarding targets for different contacts, thereby improving the flexibility of call forwarding.
An embodiment of the present invention further provides a device for call forwarding, as shown in fig. 7, the device includes:
a receiving unit 11, configured to receive a call request of an opposite end;
a searching unit 12, configured to search a phone book for a user identifier corresponding to the opposite terminal and transfer configuration information;
a transferring unit 13, configured to transfer, when the searching unit 12 finds the transfer configuration information corresponding to the opposite end, the call request of the opposite end to the terminal corresponding to the transfer configuration information, or notify a network side to transfer the call request of the opposite end to the terminal corresponding to the transfer configuration information;
wherein the transfer configuration information comprises one or more transfer information sub-items, each transfer information sub-item being independent of each other; the transfer information sub-item comprises a plurality of transfer conditions and corresponding user information for identifying one user number; the transfer conditions comprise that the transfer is carried out at different positions and different times (to different users), and also comprise busy transfer, unconditional transfer, conditional transfer, no-response transfer and the like; the user identification can be a number which needs to be transferred to a corresponding terminal, a name or any other identification which can search corresponding number information in the local computer.
Optionally, the transferring unit 13 is configured to forward a call between the opposite terminal and the terminal corresponding to the transfer configuration information.
Optionally, the transferring unit 13 is configured to send the transfer configuration information to a network side, so that the network side indirectly controls the opposite terminal to establish a direct call with a terminal corresponding to the transfer configuration information.
Optionally, when the transfer configuration information corresponding to the opposite end is found to include a plurality of transfer information sub-items, the transfer unit 13 is configured to transfer the call request of the opposite end to the terminal corresponding to the transfer information sub-item selected by the user; or transferring the call request of the opposite terminal to the terminal corresponding to the transfer information subentry with the highest priority.
Optionally, when a plurality of transfer information sub-items corresponding to the opposite terminal are found, the transfer unit 13 is configured to send the transfer information sub-item selected by the user or the user number corresponding to the transfer information sub-item selected by the user to the network side, so that the network side transfers the call request of the opposite terminal to the terminal corresponding to the transfer information sub-item selected by the user; or
And sending the transfer information sub item with the highest priority or the user number corresponding to the transfer information sub item to a network side so that the network side transfers the call request of the opposite terminal to a terminal corresponding to the transfer information sub item with the highest priority.
Optionally, as shown in fig. 8, the apparatus further includes:
an adding unit 14, configured to add transfer configuration information corresponding to the user identifier in the phone book;
a modifying unit 15, configured to modify the transfer configuration information corresponding to the user identifier in the phone book;
and a deleting unit 16, configured to delete the transfer configuration information corresponding to the user identifier in the phone book.
The call forwarding device provided by the embodiment of the invention performs call forwarding processing on the call request of the opposite terminal by searching the user identifier corresponding to the opposite terminal and forwarding configuration information. Compared with the prior art, the invention can set different call forwarding targets for different contacts, thereby improving the flexibility of call forwarding.
The embodiment of the invention also provides a terminal which comprises the call forwarding device.
It will be understood by those skilled in the art that all or part of the processes of the methods of the embodiments described above can be implemented by a computer program, which can be stored in a computer-readable storage medium, and when executed, can include the processes of the embodiments of the methods described above. The storage medium may be a magnetic disk, an optical disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), or the like.
The above description is only for the specific embodiment of the present invention, but the scope of the present invention is not limited thereto, and any changes or substitutions that can be easily conceived by those skilled in the art within the technical scope of the present invention are included in the scope of the present invention. Therefore, the protection scope of the present invention shall be subject to the protection scope of the claims.
Claims (13)
1. A method of call forwarding, comprising:
receiving a call request of an opposite terminal;
searching a user identification corresponding to the opposite terminal and transferring configuration information in a telephone book;
when the transfer configuration information corresponding to the opposite terminal is found, transferring the call request of the opposite terminal to the terminal corresponding to the transfer configuration information, or informing a network side to transfer the call request of the opposite terminal to the terminal corresponding to the transfer configuration information.
2. The method according to claim 1, wherein the transferring the call request of the opposite terminal to the terminal corresponding to the transfer configuration information comprises:
and forwarding the conversation between the opposite terminal and the terminal corresponding to the transfer configuration information.
3. The method of claim 1, wherein the notifying the network side of transferring the call request of the opposite end to the terminal corresponding to the transfer configuration information comprises:
and sending the transfer configuration information to a network side so that the network side indirectly controls the opposite terminal to establish a direct call with the terminal corresponding to the transfer configuration information.
4. The method according to claim 1 or 2, wherein when the transfer configuration information corresponding to the opposite terminal is found to include a plurality of transfer information sub-items, the transferring the call request of the opposite terminal to the terminal corresponding to the transfer configuration information includes:
transferring the call request of the opposite terminal to a terminal corresponding to a transfer information subentry selected by a user; or transferring the call request of the opposite terminal to the terminal corresponding to the transfer information subentry with the highest priority.
5. The method according to claim 1 or 3, wherein when the transfer configuration information corresponding to the opposite end is found to include a plurality of transfer information sub-items, the notifying the network side to transfer the call request of the opposite end to the terminal corresponding to the transfer configuration information includes:
sending the user number corresponding to the transfer information sub item selected by the user to a network side so that the network side transfers the call request of the opposite terminal to a terminal corresponding to the transfer information sub item selected by the user; or
And sending the transfer information sub item with the highest priority or the user number corresponding to the transfer information sub item with the highest priority to a network side so that the network side transfers the call request of the opposite terminal to a terminal corresponding to the transfer information sub item with the highest priority.
6. The method of claim 1, further comprising:
adding transfer configuration information corresponding to the user identification in the phone book; or,
modifying the transfer configuration information corresponding to the user identification in the telephone book; or,
and deleting the transfer configuration information corresponding to the user identification in the phone book.
7. An apparatus for call forwarding, comprising:
a receiving unit, configured to receive a call request of an opposite terminal;
the searching unit is used for searching the user identification corresponding to the opposite terminal and the transfer configuration information in a telephone book;
and the transfer unit is used for transferring the call request of the opposite terminal to the terminal corresponding to the transfer configuration information or informing a network side of transferring the call request of the opposite terminal to the terminal corresponding to the transfer configuration information when the transfer configuration information corresponding to the opposite terminal is found.
8. The apparatus of claim 7, wherein the transfer unit is configured to forward the call between the opposite end and the terminal corresponding to the transfer configuration information.
9. The apparatus of claim 7, wherein the transferring unit is configured to send the transfer configuration information to a network side, so that the network side indirectly controls the opposite terminal to establish a direct call with a terminal corresponding to the transfer configuration information.
10. The apparatus according to claim 7 or 8, wherein when the transfer configuration information corresponding to the opposite end is found to include a plurality of transfer information sub-items, the transfer unit is configured to transfer the call request of the opposite end to the terminal corresponding to the transfer information sub-item selected by the user; or transferring the call request of the opposite terminal to the terminal corresponding to the transfer information subentry with the highest priority.
11. The apparatus according to claim 7 or 9, wherein when the forwarding configuration information corresponding to the opposite end is found to include a plurality of forwarding information sub-items, the forwarding unit is configured to send the forwarding information sub-item selected by the user or the user number corresponding to the forwarding information sub-item selected by the user to the network side, so that the network side forwards the call request of the opposite end to the terminal corresponding to the forwarding information sub-item selected by the user; or
And sending the transfer information sub item with the highest priority or the user number corresponding to the transfer information sub item with the highest priority to a network side so that the network side transfers the call request of the opposite terminal to a terminal corresponding to the transfer information sub item with the highest priority.
12. The apparatus of claim 7, further comprising:
the adding unit is used for adding transfer configuration information corresponding to the user identification in the telephone book;
the modification unit is used for modifying the transfer configuration information corresponding to the user identification in the telephone book;
and the deleting unit is used for deleting the transfer configuration information corresponding to the user identification in the telephone book.
13. A terminal, characterized in that it comprises a device for call forwarding according to any one of claims 7 to 12.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201611185742.1A CN108206895A (en) | 2016-12-20 | 2016-12-20 | The method, apparatus and terminal of call forwarding |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201611185742.1A CN108206895A (en) | 2016-12-20 | 2016-12-20 | The method, apparatus and terminal of call forwarding |
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Application publication date: 20180626 |