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CN105654312A - Involuntary passenger identification method and involuntary passenger identification system - Google Patents

Involuntary passenger identification method and involuntary passenger identification system Download PDF

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Publication number
CN105654312A
CN105654312A CN201511000445.0A CN201511000445A CN105654312A CN 105654312 A CN105654312 A CN 105654312A CN 201511000445 A CN201511000445 A CN 201511000445A CN 105654312 A CN105654312 A CN 105654312A
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passenger
involuntary
flight
change
scene
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殷振宇
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China Travelsky Technology Co Ltd
China Travelsky Holding Co
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China Travelsky Technology Co Ltd
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    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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    • G06Q30/01Customer relationship services
    • G06Q30/015Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
    • G06Q30/016After-sales
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/40Business processes related to the transportation industry

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Abstract

The invention discloses an involuntary passenger identification method which comprises the steps of receiving a flight changing request; determining a current changing scene according to the source of the flight changing request, and identifying involuntary passengers in the current changing scene; and marking the involuntary passengers. Correspondingly, an embodiment of the invention further provides an involuntary passenger identification system which can automatically perform identification and marking on the involuntary passengers and covers all passenger protecting scenes. Through automatic processing, the involuntary passenger identification method and the involuntary passenger identification system perform functions of reducing cost in manual identification of an aviation company and improving satisfaction degree of the passengers.

Description

Involuntary passenger's recognition methods and system
Technical field
The present invention relates to civil aviation transportation field, relate in particular to a kind of involuntary passenger's recognition methods and system.
Background technology
Such as, due to the reason of airline aspect (flight planning that a variety of causes causes changes, flight is super sells etc.), leadCausing a part of passenger cannot embark on journey according to former book flight, and this part passenger is called as involuntary flight change passenger and (is called for short non-Passenger voluntarily). Involuntary passenger's identification is to support that the follow-up a lot of passengers of airline serve (as involuntary traveler self-help is changed the dateDeng) key link.
It is that involuntary passenger moves by airlines website, traveler self-help terminal, passenger that involuntary traveler self-help is changed the dateThe channel that the airlines such as terminal support, carries out free Self-Service of changing to its relevant stroke. This service only offersInvoluntary passenger, but not therefore all passenger's uses need in advance involuntary passenger to be identified and marked, so that after providingContinuous service.
Summary of the invention
For solving the technical problem of existing existence, the embodiment of the present invention provides a kind of involuntary passenger's recognition methods and isSystem.
For achieving the above object, the technical scheme of the embodiment of the present invention is achieved in that
A kind of involuntary passenger's recognition methods, wherein, described method comprises:
Receive flight and change request;
The source of changing request according to described flight judges current change scene, and identifies non-under current change scenePassenger voluntarily;
Carry out involuntary passenger's mark.
Wherein, described method comprises:
Receive flight planning change and ask and resolve, obtain flight modification information;
The flight obtaining in described flight modification information changes source and flight change type, whether judges influenced flightCancel or the no change of voyage that occurred;
Obtain all passenger informations on influenced flight;
If influenced flight cancellation or change of voyage has occurred, all regards as involuntary passenger by all passengers;If influenced flight is not that cancel neither change of voyage system, obtain involuntary passenger's recognition rule of corresponding scene,Identify involuntary passenger according to involuntary passenger's recognition rule;
Carry out involuntary passenger's mark.
Wherein, if influenced flight is not that cancel neither change of voyage system, obtain the involuntary of corresponding scenePassenger's recognition rule, identifies involuntary passenger according to involuntary passenger's recognition rule, comprising:
If the scene of flight planning time change is obtained flight planning time change recognition rule, judgement is subject to shadowThe current time of ringing flight changes whether exceeded the time parameter arranging in described flight planning time change recognition rule, isAll passengers are regarded as to involuntary passenger; Otherwise, find the passenger who misses there is connection journey, and assert generation connection journey mistakeThe passenger who loses is involuntary passenger; And/or,
If the scene that flight planning type changes will be assert involuntary passenger based on following rule: for changeBefore and after all identical passengers of large cabin and cludy, do not regard as involuntary passenger; For the large different passenger in cabin after before changing, assertFor involuntary passenger; After before changing, cabin is identical greatly, and the passenger that cludy is different, regards as involuntary passenger; And/or,
If the scene of flight planning date change will be assert involuntary passenger based on following rule: flight planning dayPhase causes the flight cancellation on part date after changing, and on described cancelled flight, all passengers all regard as involuntary passenger.
Wherein, after obtaining flight modification information, described method also comprises: verify described each data of flight modification informationThe legitimacy of item; Verify legal after, described flight modification information is recorded to database, and logging timestamp and treatment state.
Wherein, described in obtain all passenger informations on influenced flight, for: call the RTFLT service of BKG, obtain instituteThere are passenger's booking information and departure from port information.
Wherein, described passenger information comprises: the booking information of the booking numbering that comprises name of passenger, passenger space, passenger;If corresponding flight is open value machine, described passenger information also comprises the departure from port information of flight, and described departure from port information comprisesValue machine status information, special service information.
Wherein, described method comprises:
Receive the manual request that flight changes;
The manual request changing according to described flight, judges current change scene, and obtains the involuntary of corresponding scenePassenger's recognition rule, identifies involuntary passenger according to involuntary passenger's recognition rule;
Carry out involuntary passenger's mark.
Wherein, the described manual request changing according to described flight, judges current change scene, and obtains corresponding sceneInvoluntary passenger's recognition rule, identify involuntary passenger according to involuntary passenger's recognition rule, comprising:
Current scene is predetermined super the selling of flight, according to the involuntary passenger of following rule identification: the minimum value trip exceedingVisitor is involuntary passenger;
Obtain the value of all passengers on flight and right according to default passenger's sorting out value rule and passenger's valuePassenger sorts, obtain specified quantity minimum value passenger and regard as involuntary passenger; And/or,
Current scene is that airline is to protecting failed passenger's compensation protection, according to the involuntary trip of following rule identificationVisitor: the passenger that all protections are failed all regards as involuntary passenger; And/or,
Current scene is that the flight that departure from port is initiated changes the passenger's protection causing, according to the involuntary trip of following rule identificationVisitor: change the involuntary passenger's identification in the passenger's protection causing with the flight of booking link;
Current scene is the distich journey passenger's of airline protection, according to the involuntary passenger of following rule identification: will refer toFixed connection journey passenger regards as involuntary passenger; And/or,
Current scene is the voluntary passenger's of departure from port initiation protection, according to the involuntary passenger of following rule identification: forThe situation of refusal boarding, all passengers that refused regard as involuntary passenger; For voluntary passenger, all voluntary change flightsPassenger all regard as involuntary passenger.
Wherein, described method also comprises: verify each data of flight modification information in the manual request that described flight changesThe legitimacy of item; Verify legal after, described flight modification information is recorded to database, and logging timestamp and treatment state.
Wherein, before identifying involuntary passenger according to involuntary passenger's recognition rule, described method also comprises: obtain and be subject toAffect all passenger informations on flight.
Wherein, described in obtain all passenger informations on influenced flight, for: call the RTFLT service of BKG, obtain instituteThere are passenger's booking information and departure from port information.
Wherein, described in carry out involuntary passenger's mark, comprising: call the UET service of booking host computer system ICS, to referring toThe appointment leg of determining PNR or passenger arranges involuntary passenger's mark on its electronic passenger ticket.
Wherein, described in carry out involuntary passenger's mark before, described method also comprises: according to default involuntary passengerClassification rule is carried out classification to described involuntary passenger.
Wherein, described involuntary passenger's classification rule comprises the combination of following any one or a few: passenger's target boatRestriction, target airline, course line, date range, the freight space of class.
A kind of involuntary passenger identification system, described system comprises:
Request receiving module, changes request for receiving flight;
Change processing module, judge current change scene for the source of changing request according to described flight, and identificationInvoluntary passenger under current change scene;
Mark module, for carrying out involuntary passenger's mark.
16, system according to claim 15, is characterized in that,
Described change processing module comprises: submodule and airline's change place are voluntarily processed in the involuntary change of airlineReason submodule;
Submodule is processed in the involuntary change of airline, asks for flight planning changes for change request at described flightTime, according to described flight planning, the request of changing judges current change scene, and identifies the involuntary trip under current change sceneVisitor;
Airline changes processing submodule voluntarily, for changing at described flight the manual request that request is changed for flightTime, the manual request changing according to described flight judges current change scene, and identifies involuntary under current change scenePassenger.
Wherein, submodule is processed in the involuntary change of described airline, for:
Resolve described flight planning and change request, obtain flight modification information;
The flight obtaining in described flight modification information changes source and flight change type, whether judges influenced flightCancel or the no change of voyage that occurred;
Obtain all passenger informations on influenced flight;
If influenced flight cancellation or change of voyage has occurred, all regards as involuntary passenger by all passengers;If influenced flight is not that cancel neither change of voyage system, obtain involuntary passenger's recognition rule of corresponding scene,Identify involuntary passenger according to involuntary passenger's recognition rule.
Wherein, submodule is processed in the involuntary change of described airline, for: if influenced flight is not to cancel not yetBe change of voyage system, obtain involuntary passenger's recognition rule of corresponding scene, according to involuntary passenger's recognition rule identificationInvoluntary passenger, comprising:
If the scene of flight planning time change is obtained flight planning time change recognition rule, judgement is subject to shadowThe current time of ringing flight changes whether exceeded the time parameter arranging in described flight planning time change recognition rule, isAll passengers are regarded as to involuntary passenger; Otherwise, find the passenger who misses there is connection journey, and assert generation connection journey mistakeThe passenger who loses is involuntary passenger; And/or,
If the scene that flight planning type changes will be assert involuntary passenger based on following rule: for changeBefore and after all identical passengers of large cabin and cludy, do not regard as involuntary passenger; For the large different passenger in cabin after before changing, assertFor involuntary passenger; After before changing, cabin is identical greatly, and the passenger that cludy is different, regards as involuntary passenger; And/or,
If the scene of flight planning date change will be assert involuntary passenger based on following rule: flight planning dayPhase causes the flight cancellation on part date after changing, and on described cancelled flight, all passengers all regard as involuntary passenger.
Wherein, described airline changes processing submodule voluntarily, please specifically for the craft of changing according to described flightAsk, judge current change scene, and obtain involuntary passenger's recognition rule of corresponding scene, identify rule according to involuntary passengerIdentify involuntary passenger.
Wherein, described airline changes processing submodule voluntarily, specifically for:
Current scene is predetermined super the selling of flight, according to the involuntary passenger of following rule identification: the minimum value trip exceedingVisitor is involuntary passenger;
Obtain the value of all passengers on flight and right according to default passenger's sorting out value rule and passenger's valuePassenger sorts, obtain specified quantity minimum value passenger and regard as involuntary passenger; And/or,
Current scene is that airline is to protecting failed passenger's compensation protection, according to the involuntary trip of following rule identificationVisitor: the passenger that all protections are failed all regards as involuntary passenger; And/or,
Current scene is that the flight that departure from port is initiated changes the passenger's protection causing, according to the involuntary trip of following rule identificationVisitor: change the involuntary passenger's identification in the passenger's protection causing with the flight of booking link;
Current scene is the distich journey passenger's of airline protection, according to the involuntary passenger of following rule identification: will refer toFixed connection journey passenger regards as involuntary passenger; And/or,
Current scene is the voluntary passenger's of departure from port initiation protection, according to the involuntary passenger of following rule identification: forThe situation of refusal boarding, all passengers that refused regard as involuntary passenger; For voluntary passenger, all voluntary change flightsPassenger all regard as involuntary passenger.
Wherein, described mark module, specifically for calling the UET service of booking host computer system ICS, to specify PNR orPassenger's appointment leg arranges involuntary passenger's mark on its electronic passenger ticket.
Wherein, described system also comprises: diversity module, involuntary passenger's classification rule of presetting for basis is to described non-Passenger carries out classification voluntarily.
Wherein, described involuntary passenger's classification rule comprises the combination of following any one or a few: passenger's target boatRestriction, target airline, course line, date range, the freight space of class.
Wherein, described system also comprises: rule module, and for preserving default each involuntary passenger's recognition rule, flightPlanned time changes recognition rule, passenger's sorting out value rule and involuntary passenger's classification rule.
The involuntary passenger's of the embodiment of the present invention recognition methods and system, can automatically carry out involuntary passenger identification andMark, covers whole passengers and protects scene, on the one hand by the processing of automation, has reduced the one-tenth of airline's manual identifiedThis, improved passenger's satisfaction; On the other hand, user can also reselect flight according to the wish of oneself. When application, aviationCompany can independently formulate flight planning time change recognition rule, sorting out value rule, the involuntary passenger's classifier of oneself, provide flexible powerful involuntary passenger's rule configuration function; The embodiment of the present invention has also proposed involuntary passenger's classificationNew ideas, can automatically carry out classification to involuntary passenger, by the processing of automation, reduced airline's manual identifiedCost, improved passenger's satisfaction, and to greatest extent balance airline and involuntary passenger's interests.
Brief description of the drawings
In accompanying drawing (it is not necessarily drawn in proportion), similar Reference numeral can be described phase in different viewsLike parts. The similar Reference numeral with different letter suffix can represent the different examples of similar parts. Accompanying drawing is with exampleUnrestriced mode shows each embodiment discussed herein substantially.
Fig. 1 is the involuntary passenger identification system of the embodiment of the present invention and the mutual schematic diagram of external system;
Fig. 2 is the schematic flow sheet of the involuntary passenger's recognition methods of the embodiment of the present invention;
Fig. 3 is the structural representation of the involuntary passenger identification system of the embodiment of the present invention;
Fig. 4 is involuntary passenger's identifying processing flow process signal under the involuntary change scene of embodiment of the present invention airlineFigure;
Fig. 5 is the data of involuntary passenger's identifying processing flow process under the involuntary change scene of embodiment of the present invention airlineCirculation schematic diagram;
Fig. 6 is that embodiment of the present invention airline changes involuntary passenger's identifying processing schematic flow sheet under scene voluntarily;
Fig. 7 is that the data circulation that embodiment of the present invention airline changes involuntary passenger's identifying processing flow process under scene is voluntarily shownIntention.
Detailed description of the invention
Embodiment mono-
Involuntary passenger derives from two large classes and triggers scene, and it is as follows that every class triggers the change occurring under scene:
The first, the involuntary change of airline, flight planning changes;
Flight planning is cancelled;
Flight planning time change;
Flight planning type changes;
The flight planning date changes;
Flight planning change of voyage.
The second, the voluntary change of airline, non-flight planning changes:
Predetermined super the selling of flight;
Airline is to protecting failed passenger's compensation protection;
Passenger's protection that departure from port is initiated;
The distich journey passenger's of airline protection;
The voluntary passenger's that departure from port is initiated protection.
In the time that flight planning occurs to change, having there is variation in the flight that passenger subscribes, may be to have occurred the timeChanging, may be also that change has occurred type, or even the cancellation of whole flight, airline for the income that ensures oneself withAnd passenger's interests, the passenger who is subject to flight change impact be protected on other flights, the process of this protection is aviationInvoluntary passenger's protection that the involuntary change of company causes.
Except flight planning changes, predetermined super the selling of flight, airline is to protecting failed passenger's compensation protection, and departure from port is sent outThe flight planning rising changes, the distich journey passenger's of airline protection, and the scenes such as the voluntary passenger's that departure from port is initiated protection all canCause involuntary passenger's protection.
At present passenger's protection system only supports flight to change under the airliner delay and flight cancellation scene that message (SCQ) causesThe identification of involuntary passenger protection. And the flight of the other types that cause for SCQ changes, airline control room (SOC)The flight triggering changes and the super involuntary passenger's identification of selling under scene of flight, and follow-up passenger's protection system all needs to prop up one by oneHold.
The recognition rule of involuntary passenger's protection that time change causes for flight planning: the change of the departure time and arrivingThe change that reaches the time is all the category of flight planning time change; Airline arranges the time span restriction of delay, example voluntarilyAs 30 minutes, the passenger within 30 minutes did not regard as involuntary passenger; Passenger outside 30 minutes regards as involuntary tripVisitor. Exception: if connection journey passenger because the departure time of flight or the change of the time of advent, caused with front and continued flight orThe connection journey of follow-up flight is missed, and joins journey passenger and is not subject to this restriction of 30 minutes.
Cancel for flight planning, all passengers all regard as involuntary passenger.
The embodiment of the present invention is not only confined to involuntary passenger's identification, and the involuntary passenger who identifies is carried outClassification, classification according to being the booking departure from port information of former flight and the booking departure from port information of new flight. Recognize involuntaryAfter passenger, the involuntary passenger identification system of the embodiment of the present invention will arrange on the electronic passenger ticket in this influenced leg of passengerInvoluntary passenger's mark.
The involuntary passenger identification system of the embodiment of the present invention is deployed in RCT system. The embodiment of the present invention involuntaryThe mutual schematic diagram of passenger identification system and external system as shown in Figure 1, graphical user interface (GUI, GraphicalUserInterface) send flight company to RCT system and change voluntarily the request message under scene, flight number change mark (FLT,ChangeofFlightDesignatororFlightIdentifier) send flight company to RCT system involuntaryChange the request message under scene, RCT system is obtained passenger information from BKG, and RCT system is obtained from passenger's system (CUSTOMER)Passenger is worth, the passenger information that RCT system provides based on booking control system (ICS, Inventorycontrolsystem)For involuntary passenger carries out mark.
Embodiment bis-
For the hysteresis of existing involuntary passenger's identification, the embodiment of the present invention is intended to provide a kind of complete for passenger's protection systemThe involuntary passenger of automation of face knows method for distinguishing, and require the method can cover all involuntary passengers comprehensively and protect scene,Support the involuntary recognition rule of airline's personalization simultaneously.
As shown in Figure 2, the involuntary passenger's recognition methods of the embodiment of the present invention mainly can comprise the steps:
Step 201: receive flight and change request;
Step 202: the source of changing request according to described flight judges current change scene, and identify current changeInvoluntary passenger under scape;
Step 203: carry out involuntary passenger's mark.
Here, after the identification that completes involuntary passenger, carry out involuntary passenger's mark, RCT system need to be at thisInvoluntary passenger's mark is set on the electronic passenger ticket of the influenced leg of passenger.
A point scene is set forth one by one below:
The involuntary change of airline, flight planning changes, and comprising: flight planning is cancelled, the change of flight planning timeThe concrete scene such as more, flight planning type change, the change of flight planning date, flight planning change of voyage. For flight planningThe situation that type changes, for all identical passengers of large cabin and cludy after before changing, does not regard as involuntary passenger. For changeThe large different passenger in cabin in front and back, regards as involuntary passenger. After before changing, cabin is identical greatly, and the passenger that cludy is different assertFor involuntary passenger. For the situation that the flight planning date changes, the flight planning date after changing, may cause the part dateFlight cancellation, on relevant flight, all passengers all regard as involuntary passenger. For the feelings of flight planning change of voyageCondition, all passengers all regard as involuntary passenger.
The voluntary change of airline, non-flight planning changes, and comprises that flight is predeterminedly superly sold, airline is to protectionFailure passenger's compensation protection, the flight that departure from port is initiated change that the passenger who causes protects, the distich journey passenger's of airline protection,The concrete scene such as the voluntary passenger's that departure from port is initiated protection. Wherein, for the predetermined super situation of selling of flight, the minimum value exceedingPassenger is involuntary passenger; For airline, to protecting failed passenger's compensation protection, the passenger that all protections are failed is equalFor involuntary passenger. The flight of initiating for departing from port changes the passenger's protection causing, causes with the flight change of booking linkInvoluntary passenger's identification in passenger's protection; For the distich journey passenger's of airline protection, the connection journey passenger of appointment is non-Passenger voluntarily; The voluntary passenger's who initiates for departure from port protection, DBG all passengers that refused is involuntary passenger, and VOL isThe passenger of all voluntary change flights is involuntary passenger.
In the embodiment of the present invention, receive after flight changes request and judge request source; If derive from SCQ or SOC,For the involuntary change of airline, enter the involuntary changing process of airline; If derive from manual request, it is boatThe voluntary change of empty company, enters the voluntary changing process of airline.
For involuntary passenger's identification under the involuntary change scene of airline, the flight obtaining in flight modification information becomesMore source (standard time information (SSM, StandardSchedulesMessage)/special arrangements information (ASM, AdHocSchedulesMessage)) and flight change type (for example, the cancellation message identification of flight planning (CNL,Cancellation)); Obtain all passenger informations on influenced flight, comprise name of passenger, passenger space, passenger ordersSeat numbering waits booking information; If this flight is open value machine, also need to obtain the departure from port information of flight, comprise value machine shapeState, special service etc.; If influenced flight cancellation or change of voyage has occurred, all passengers are involuntary tripVisitor, for these passengers arrange involuntary passenger's mark, flow process finishes. If influenced flight is not that cancellation neither change of voyageSystem, obtains involuntary passenger's recognition rule of corresponding scene, identifies involuntary passenger according to involuntary passenger's recognition rule.Particularly, the involuntary passenger's recognition rule under concrete scene is as follows: 1) flight planning time change: if time change exceedsThe time parameter arranging in rule, for all passengers arrange involuntary passenger's mark. If time change does not exceed ruleThe time parameter arranging, finds the passenger who misses there is connection journey, and involuntary passenger's mark is set; 2) flight planningType changes: be the large different passenger in cabin after before changing, involuntary passenger's mark is set; After before changing, cabin is identical greatly, cludyDifferent passengers, arranges involuntary passenger; 3) the flight planning date changes: the flight planning date after changing, may cause portionDivide the flight cancellation on date, on relevant flight, all passengers all arrange involuntary passenger's mark.
Change voluntarily involuntary passenger's identifying processing flow process under scene for airline, according to different scenes, identification sideMethod is as follows: 1) predetermined super the selling of flight: the minimum value passenger who exceeds is involuntary passenger; Obtain the valency of all passengers on flightBe worth and sequence, obtain the passenger of the minimum value of specified quantity, involuntary mark is set; 2) airline is to protecting failed tripVisitor's compensation protection: the passenger that all protections are failed is involuntary passenger, obtains passenger information, and involuntary mark is set; 3)The flight that departure from port is initiated changes the passenger protection causing: change involuntary in protecting of the passenger who causes with the flight of booking linkPassenger's identification repeats no more herein; 4) airline's distich journey passenger's protection: the connection journey passenger of appointment is involuntary tripVisitor, obtains passenger information, and involuntary mark is set; 5) voluntary passenger's the protection that departure from port is initiated: DBG: all being refusedPassenger is involuntary passenger. Obtain value and the sequence of all passengers on flight, obtain the minimum value of specified quantityPassenger, arranges involuntary mark; VOL: the passenger of all voluntary change flights is involuntary passenger. Obtain passenger information, arrangeInvoluntary mark.
As shown in Figure 3, the involuntary passenger identification system of the embodiment of the present invention mainly can comprise: request receiving module, useChange request in receiving flight; Change processing module, judge current change for the source of changing request according to described flightScene, and identify the involuntary passenger under current change scene; Mark module, for carrying out involuntary passenger's mark.
Wherein, described change processing module comprises: the involuntary change processing submodule of airline and airline are voluntaryChange and process submodule; Submodule is processed in the involuntary change of airline, for changing request at described flight for flight planningWhile changing request, according to described flight planning, the request of changing judges current change scene, and identifies under current change sceneInvoluntary passenger; Airline changes processing submodule voluntarily, for changing at described flight the craft that request is changed for flightWhen request, the manual request changing according to described flight judges current change scene, and identifies non-under current change scenePassenger voluntarily.
Here, submodule is processed in the involuntary change of described airline, for: resolve described flight planning and change request,Obtain flight modification information; The flight obtaining in described flight modification information changes source and flight change type, and judgement is subject to shadowWhether ring flight cancels or the no change of voyage that occurred; Obtain all passenger informations on influenced flight; If influencedFlight cancellation or change of voyage has occurred, all regards as involuntary passenger by all passengers; If influenced flight is notCancellation neither change of voyage system, obtains involuntary passenger's recognition rule of corresponding scene, according to involuntary passenger's identificationThe involuntary passenger of rule identification.
Here, submodule is processed in the involuntary change of described airline, for: if influenced flight is not to cancel not yetBe change of voyage system, obtain involuntary passenger's recognition rule of corresponding scene, according to involuntary passenger's recognition rule identificationInvoluntary passenger, comprising: if the scene of flight planning time change is obtained flight planning time change recognition rule,Judge influenced flight current time change whether exceeded in described flight planning time change recognition rule, arrange timeBetween parameter, be all passengers to be regarded as to involuntary passenger; Otherwise, find the passenger who misses there is connection journey, and assertThe passenger that generation connection journey is missed is involuntary passenger; And/or, if flight planning type change scene, will based underState rule and assert involuntary passenger: for all identical passengers of large cabin and cludy after before changing, do not regard as involuntary passenger; RightThe large different passenger in cabin, regards as involuntary passenger after before changing; After before changing, cabin is identical greatly, the trip that cludy is differentVisitor, regards as involuntary passenger; And/or, if the scene of flight planning date change, will be non-certainly based on following rule identificationBe willing to passenger: the flight planning date causes the flight cancellation on part date after changing, and on described cancelled flight, all passengers are equalRegard as involuntary passenger.
Here, described airline changes processing submodule voluntarily, please specifically for the craft of changing according to described flightAsk, judge current change scene, and obtain involuntary passenger's recognition rule of corresponding scene, identify rule according to involuntary passengerIdentify involuntary passenger. Wherein, described airline changes processing submodule voluntarily, specifically for: current scene is flightPredetermined super selling, according to the involuntary passenger of following rule identification: the minimum value passenger who exceeds is involuntary passenger; Obtain boatAll passengers' value and and passenger's regular according to default passenger's sorting out value value sorts to passenger in the class,To the passenger of the minimum value of specified quantity and regard as involuntary passenger; And/or current scene is that airline is lost protectionLose passenger's compensation protection, according to the involuntary passenger of following rule identification: the passenger of all protection failures all regard as non-fromBe willing to passenger; And/or current scene is that the flight that departure from port is initiated changes the passenger's protection causing, non-according to following rule identificationPassenger voluntarily: change the involuntary passenger's identification in the passenger's protection causing with the flight of booking link; Current scene is aviationThe distich journey passenger's of company protection, according to the involuntary passenger of following rule identification: by the connection journey passenger of appointment regard as non-fromBe willing to passenger; And/or current scene is the voluntary passenger's of departure from port initiation protection, according to the involuntary passenger of following rule identification:For the situation of refusal boarding, all passengers that refused regard as involuntary passenger; For voluntary passenger, all voluntary changesThe passenger of flight regards as involuntary passenger.
Wherein, described mark module, specifically for calling the UET service of booking host computer system ICS, to specify PNR orPassenger's appointment leg arranges involuntary passenger's mark on its electronic passenger ticket.
As shown in Figure 3, described system can also comprise: diversity module, and for the default involuntary passenger's classifier of basisDescribed involuntary passenger is carried out to classification. Here, described involuntary passenger's classification rule comprises following any one or severalThe combination of planting: the restriction of passenger's target flight, target airline, course line, date range, freight space.
As shown in Figure 3, described system can also comprise: rule module, and for preserving default each involuntary passenger's identificationRule, flight planning time change recognition rule, passenger's sorting out value rule and involuntary passenger's classification rule.
Embodiment tri-
The embodiment of the present invention is for the scene of the involuntary change of airline.
The involuntary change of airline, flight planning change, these data by airline with ASM message or SSMThe form of message sends on the ftp server of both sides' (airline and RCT system) appointment, and by RCT system scan, FTP servesDevice obtains this message;
Flight planning is cancelled: all passengers all regard as involuntary passenger.
Flight planning time change: judge whether that based on flight planning time change recognition rule all passengers are for involuntaryPassenger.
Flight planning type changes: for all identical passengers of large cabin and cludy after before changing, do not regard as involuntary tripVisitor; For the large different passenger in cabin after before changing, regard as involuntary passenger; After before changing, cabin is identical greatly, cludy differencePassenger, regard as involuntary passenger.
The flight planning date changes: the flight planning date after changing, may cause the flight cancellation on part date, phaseClose all passengers on flight and all regard as involuntary passenger, impregnable flight is not considered.
Flight planning change of voyage: all passengers all regard as involuntary passenger. For connection journey passenger, also need special carryingShow.
As shown in Figure 4, be involuntary passenger's identifying processing schematic flow sheet under the involuntary change scene of airline, concreteStep is as follows:
Step 301: receive flight planning and change the message of request;
Step 302: verify that described flight planning changes the legal of each data item of flight modification information in the message of requestProperty, after checking, once all flight modification informations are recorded to database, and logging timestamp and treatment state;
In the message of flight planning change request, flight modification information and legitimacy thereof are as shown in table 1 below, can be based on table 1Judge that whether corresponding data item is legal.
Table 1
Step 303: judge flight change type: obtain flight in flight modification information change source (SSM/ASM) andFlight change type (for example CNL);
If flight change type is NEW, flow process finishes.
Step 304: obtain passenger information and flight status from BGK, that is to say, obtain all trips on influenced flightVisitor's information, comprises name of passenger, passenger space, passenger's the booking information such as booking numbering; If this flight is open value machine,Also need to obtain the departure from port information of flight, comprise value machine state, special service etc. information, continue step 305-308;
The acquisition methods of passenger information is: calls the RTFLT service of BKG, obtains all passengers' booking and departure from port information,In other scene, all adopt this mode to obtain passenger's information.
Step 305: if affected flight cancellation or change of voyage has occurred, that obtains in step 304 is allPassenger is all identified as involuntary passenger; If influenced flight is not that cancel neither change of voyage system, obtain respective fieldsInvoluntary passenger's recognition rule of scape, identifies involuntary passenger according to involuntary passenger's recognition rule; If flight planning boatLine changes, and all passengers all regard as involuntary passenger;
Step 306: flight planning time change: if current time change exceeds in flight planning time change ruleThe time parameter arranging, for all passengers are identified as involuntary passenger's mark; If current time change does not exceedThe time parameter arranging in flight planning time change rule, finds the passenger who misses there is connection journey, identifies involuntaryPassenger;
Step 307: flight planning type changes: before changing, the large different passenger in cabin is identified as involuntary passenger; For becomingMore, large cabin is identical, and the different passenger of cludy is identified as involuntary passenger.
Step 308: the flight planning date changes: the flight planning date after changing, may cause the flight on part dateCancel, on relevant flight, all passengers are all identified as involuntary passenger.
Step 309: for the involuntary passenger who identifies arranges involuntary passenger's mark: complete involuntary passenger's identificationAfter, carry out involuntary passenger's mark, RCT system arranges involuntary trip on the electronic passenger ticket of this influenced leg of passengerVisitor's mark.
Particularly, call the UET service of booking host computer system (ICS, Inventorycontrolsystem), to specifyingThe mark of involuntary passenger's mark is carried out in PNR or passenger's appointment leg.
As shown in Figure 5, for the data of involuntary passenger's identifying processing flow process under the involuntary change scene of airline circulateSchematic diagram, concrete steps are as follows:
Step 401: receive flight planning and change message;
Step 402: checking flight planning changes the data legitimacy of message;
Step 403: call the RTFLT service of BKG, obtain passenger's details;
Step 404: judge change type;
Step 405: the scene changing for flight planning cancellation, change of voyage, flight planning date range, by all tripsVisitor is identified as involuntary passenger;
Step 406: the scene changing for flight planning type, the passenger that freight space is changed is identified as involuntary tripVisitor;
Step 407: for the scene of flight planning time change, obtain flight planning time change recognition rule, and baseIn flight planning time change recognition rule, by breaking, whether all passengers are involuntary passengers; If so, by all tripsVisitor is identified as involuntary passenger, if not, find the passenger that generation connection journey is missed and be identified as involuntary passenger;
Step 408: mark: after the identification that completes involuntary passenger, carry out involuntary passenger's mark, i.e. RCT systemInvoluntary passenger's mark is set on the electronic passenger ticket of this influenced leg of passenger.
In the embodiment of the present invention, after identifying involuntary passenger, can also carry out classification to involuntary passenger, rightWhen carrying out mark, involuntary passenger can comprise its classification in involuntary passenger's mark. Particularly, to involuntary passenger's classificationTime can carry out classification according to following any one or several combinations: involuntary passenger's classification: the limit of passenger's target flightSystem, target airline, course line, date range, freight space.
Embodiment tetra-
The scene that the embodiment of the present invention changes voluntarily for airline.
As shown in Figure 6, airline changes involuntary passenger's identifying processing schematic flow sheet under scene, concrete steps voluntarilyAs follows:
Step 501: receive flight and change the message of request;
Step 502: verify that described flight planning changes the legal of each data item of flight modification information in the message of requestProperty, after checking, once all flight modification informations are recorded to database, and logging timestamp and treatment state;
In the message of flight planning change request, flight modification information and legitimacy thereof are as shown in table 2 below, can be based on table 1Judge that whether corresponding data item is legal.
Table 2
Step 503: according to different concrete scenes, identify involuntary passenger, and be that the involuntary passenger who identifies arrangesInvoluntary passenger's mark,, after the identification that completes involuntary passenger, carries out involuntary passenger's mark, and RCT system is at thisInvoluntary passenger's mark is set on the electronic passenger ticket of the influenced leg of passenger.
Particularly, for the different involuntary passengers of concrete scene Recognition:
The predetermined super sell/DBG of flight, is involuntary passenger by the minimum value passenger who exceeds: obtain all passengers from BKGInformation, obtains on flight passenger and is worth and carries out sorting out value, obtain specified quantity minimum value passenger and be identified asInvoluntary passenger, for described involuntary passenger arranges involuntary passenger's mark.
Airline is to protecting failed passenger's compensation protection: the passenger that all protections are failed is all identified as involuntary tripVisitor, obtains passenger information and for it, involuntary passenger's mark is set;
The flight that departure from port is initiated changes the passenger's protection causing: change in the passenger's protection causing with the flight of booking linkInvoluntary passenger identify identically, repeat no more herein;
The distich journey passenger's of airline protection: the connection journey passenger of appointment is identified as involuntary passenger, obtains passenger informationAnd involuntary passenger mark is set;
The voluntary passenger's that departure from port is initiated protection: refusal boarding (DBG), all passengers that refused are involuntary passenger.Obtain value and the sequence of all passengers on flight, obtain the passenger of the minimum value of specified quantity, be identified as involuntary tripVisitor also arranges involuntary passenger's mark; Passenger (VOL), is identified as involuntary trip by the passenger of all voluntary change flights voluntarilyVisitor, obtains its passenger information and involuntary passenger's mark is set.
The data circulation of as shown in Figure 7, changing voluntarily involuntary passenger's identifying processing flow process under scene for airline is shownIntention, concrete steps are as follows:
Step 601: the manual request that receives the airline of GUI transmission;
Step 602: the legitimacy of verifying described manual request;
Step 603: judge the type of manual request, continue step 604-607 or continue step 608;
Step 604-607: if DBG calls BKG, obtain all passengers' information, obtain all passengers' valencyValue, is worth passenger is sorted and obtains the passenger lists after sequence based on passenger, determines involuntary passenger and generates involuntaryPassenger lists;
Step 608: if the associated scenario of compensation/VOL/ connection journey identifies the trip that involuntary passenger needs markVisitor, and obtain passenger's the information that mark needs;
Step 609: mark: after the identification that completes involuntary passenger, carry out involuntary passenger's mark, i.e. RCT systemInvoluntary passenger's mark is set on the electronic passenger ticket of this influenced leg of passenger.
In the embodiment of the present invention, after identifying involuntary passenger, can also carry out classification to involuntary passenger, rightWhen carrying out mark, involuntary passenger can comprise its classification in involuntary passenger's mark. Particularly, to involuntary passenger's classificationTime can carry out classification according to following any one or several combinations: involuntary passenger's classification: the limit of passenger's target flightSystem, target airline, course line, date range, freight space.
The voluntary change of airline, non-flight planning changes:
Predetermined super the selling of flight: the minimum value passenger who exceeds is involuntary passenger; For example: the physics heap(ed) capacity of flightBe 200 people, it is 210 people that number is sold at current seat, and the passenger number exceeding is 10 people (supposed premises: additionally do not account for seatPassenger). Pass through all passengers' sorting out value, obtain being worth 10 minimum passengers, can regard as involuntary passenger,These passengers are also the objects that passenger protects, and other passengers are not affected.
Airline is to protecting failed passenger's compensation protection: the passenger that all protections are failed is involuntary passenger. Boat, in passenger's protection of carrying out before, due to a variety of causes, there is all or part of passenger's not success of protection in empty company, rightThis part passenger's protection is again compensation protection.
The flight that departure from port is initiated changes the passenger's protection causing: change in the passenger's protection causing with the flight of booking linkInvoluntary passenger identification;
The distich journey passenger's of airline protection: the connection journey passenger of appointment is involuntary passenger; Prerequisite: airlineThrough identifying this connection journey passenger.
The voluntary passenger's that departure from port is initiated protection: 1) DBG: all passengers that refused are involuntary passenger. Boarding itBefore, airline personnel finds that the actual number of seizing the opportunity is greater than the actual number of passengers that can hold of aircraft, needing leaves behind has morePassenger. For example: the physics heap(ed) capacity of flight is 200 people, the current machine of value passenger is 210 people, the psgrs. No. of exceedingAmount is 10 people (supposed premises: the passenger who does not additionally account for seat). Pass through all passengers' sorting out value, obtain being worth minimum10 passengers, can regard as involuntary passenger, and these passengers allly will be rejected enplanements, and other passengers are notBe affected; 2) VOL: the passenger of all voluntary change flights is involuntary passenger. Before boarding, airline personnel is sent outReality border is seized the opportunity number and is greater than the actual number of passengers that can hold of aircraft, the passenger that needing leaves behind has more. For example: flightPhysics heap(ed) capacity is 200 people, and the current machine of value passenger is 210 people, the passenger number exceeding be 10 people (supposed premise:Additionally do not account for the passenger of seat). Through the call of airline personnel, there are 10 passengers to abandon voluntarily boarding, Ji Zhe10Ming tripVisitor can regard as involuntary passenger, and other passengers are not affected.
Those skilled in the art should understand, embodiments of the invention can be provided as method, system or computer programProduct. Therefore, the present invention can adopt hardware implementation example, implement software example or the shape in conjunction with the embodiment of software and hardware aspectFormula. And the present invention can adopt can be with storing at one or more computers that wherein include computer usable program codeThe form of the upper computer program of implementing of medium (including but not limited to magnetic disc store and optical memory etc.).
The present invention is that reference is according to the flow process of the method for the embodiment of the present invention, equipment (system) and computer programFigure and/or block diagram are described. Should understand can be by computer program instructions realization flow figure and/or block diagram often first-classFlow process in journey and/or square frame and flow chart and/or block diagram and/or the combination of square frame. These computer programs can be providedInstruction is arrived the processor of all-purpose computer, special-purpose computer, Embedded Processor or other programmable data processing device to produceA raw machine, produces for reality the instruction of carrying out by the processor of computer or other programmable data processing deviceThe device of the function of specifying in flow process of flow chart or multiple flow process and/or square frame of block diagram or multiple square frame now.
These computer program instructions also can be stored in can vectoring computer or other programmable data processing device with spyDetermine in the computer-readable memory of mode work, the instruction generation that makes to be stored in this computer-readable memory comprises fingerMake the manufacture of device, this command device realize at flow process of flow chart or multiple flow process and/or square frame of block diagram orThe function of specifying in multiple square frames.
These computer program instructions also can be loaded in computer or other programmable data processing device, make at meterOn calculation machine or other programmable devices, carry out sequence of operations step to produce computer implemented processing, thus at computer orThe instruction of carrying out on other programmable devices is provided for realizing at flow process of flow chart or multiple flow process and/or block diagram oneThe step of the function of specifying in individual square frame or multiple square frame.
The above, be only preferred embodiment of the present invention, is not intended to limit protection scope of the present invention.

Claims (24)

1. involuntary passenger's recognition methods, is characterized in that, described method comprises:
Receive flight and change request;
The source of changing request according to described flight judges current change scene, and identifies involuntary under current change scenePassenger;
Carry out involuntary passenger's mark.
2. method according to claim 1, is characterized in that, described method comprises:
Receive flight planning change and ask and resolve, obtain flight modification information;
The flight obtaining in described flight modification information changes source and flight change type, judges whether influenced flight is cancelledOr the no change of voyage that occurred;
Obtain all passenger informations on influenced flight;
If influenced flight cancellation or change of voyage has occurred, all regards as involuntary passenger by all passengers; IfInfluenced flight is not that cancel neither change of voyage system, obtains involuntary passenger's recognition rule of corresponding scene, according toInvoluntary passenger's recognition rule is identified involuntary passenger;
Carry out involuntary passenger's mark.
3. method according to claim 2, is characterized in that, if influenced flight is not that cancellation neither change of voyageSystem, obtains involuntary passenger's recognition rule of corresponding scene, identifies involuntary passenger according to involuntary passenger's recognition rule,Comprise:
If the scene of flight planning time change is obtained flight planning time change recognition rule, judge influenced boatThe current time of class changes whether exceeded the time parameter arranging in described flight planning time change recognition rule, will beAll passengers regard as involuntary passenger; Otherwise, find the passenger who misses there is connection journey, and assert what generation connection journey was missedPassenger is involuntary passenger; And/or,
If the scene that flight planning type changes will be assert involuntary passenger based on following rule: after before changingIdentical passengers of large cabin and cludy, do not regard as involuntary passenger; For the large different passenger in cabin after before changing, regard as non-Passenger voluntarily; After before changing, cabin is identical greatly, and the passenger that cludy is different, regards as involuntary passenger; And/or,
If the scene of flight planning date change will be assert involuntary passenger based on following rule: the flight planning date becomesCause more afterwards the flight cancellation on part date, on described cancelled flight, all passengers all regard as involuntary passenger.
4. method according to claim 2, is characterized in that, after obtaining flight modification information, described method also comprises:Verify the legitimacy of described each data item of flight modification information; Verify legal after, described flight modification information is recorded to numberAccording to storehouse, and logging timestamp and treatment state.
5. method according to claim 3, is characterized in that, described in obtain all passenger informations on influenced flight,For: call the RTFLT service of BKG, obtain all passengers' booking information and departure from port information.
6. according to the method described in claim 3 or 5, it is characterized in that, described passenger information comprises: comprise name of passenger, tripThe booking information of position, main cabin, passenger's booking numbering; If corresponding flight is open value machine, described passenger information also comprisesThe departure from port information of flight, described departure from port information comprises value machine status information, special service information.
7. method according to claim 1, is characterized in that, described method comprises:
Receive the manual request that flight changes;
The manual request changing according to described flight, judges current change scene, and obtains the involuntary passenger of corresponding sceneRecognition rule, identifies involuntary passenger according to involuntary passenger's recognition rule;
Carry out involuntary passenger's mark.
8. method according to claim 7, is characterized in that, the described manual request changing according to described flight, judgementCurrent change scene, and obtain involuntary passenger's recognition rule of corresponding scene, according to involuntary passenger's recognition rule identificationInvoluntary passenger, comprising:
Current scene is predetermined super the selling of flight, according to the involuntary passenger of following rule identification: the minimum value passenger who exceedsFor involuntary passenger;
Obtain the value of all passengers on flight and and passenger's regular according to default passenger's sorting out value value to passengerSort, obtain specified quantity minimum value passenger and regard as involuntary passenger; And/or,
Current scene is that airline protects the compensation of protecting failed passenger, according to the involuntary passenger of following rule identification:The passenger that all protections are failed all regards as involuntary passenger; And/or,
Current scene is that the flight that departure from port is initiated changes the passenger's protection causing, according to the involuntary passenger of following rule identification:Change the involuntary passenger's identification in the passenger's protection causing with the flight of booking link;
Current scene is the distich journey passenger's of airline protection, according to the involuntary passenger of following rule identification: by what specifyConnection journey passenger regards as involuntary passenger; And/or,
Current scene is the voluntary passenger's of departure from port initiation protection, according to the involuntary passenger of following rule identification: for refusalThe situation of boarding, all passengers that refused regard as involuntary passenger; For voluntary passenger, the trip of all voluntary change flightsVisitor regards as involuntary passenger.
9. method according to claim 7, is characterized in that, described method also comprises:
Verify the legitimacy of each data item of flight modification information in the manual request that described flight changes; Verify legal after, willDescribed flight modification information is recorded to database, and logging timestamp and treatment state.
10. method according to claim 7, is characterized in that, identifies involuntary trip according to involuntary passenger's recognition ruleBefore visitor, described method also comprises: obtain all passenger informations on influenced flight.
11. methods according to claim 10, is characterized in that, described in obtain all passengers letter on influenced flightBreath, for: call the RTFLT service of BKG, obtain all passengers' booking information and departure from port information.
12. according to the method described in claim 1,2 or 7, it is characterized in that, described in carry out involuntary passenger's mark, comprising:The UET service of calling booking host computer system ICS arranges non-to the appointment leg of specifying PNR or passenger on its electronic passenger ticketPassenger's mark voluntarily.
13. according to the method described in claim 1,2 or 7, it is characterized in that, described in carry out involuntary passenger's mark before,Described method also comprises: according to default involuntary passenger's classification rule, described involuntary passenger is carried out to classification.
14. methods according to claim 13, is characterized in that, described involuntary passenger's classification rule comprises following appointingAnticipate one or more combination: the restriction of passenger's target flight, target airline, course line, date range, freight space.
15. 1 kinds of involuntary passenger identification system, is characterized in that, described system comprises:
Request receiving module, changes request for receiving flight;
Change processing module, judge current change scene for the source of changing request according to described flight, and identify currentChange the involuntary passenger under scene;
Mark module, for carrying out involuntary passenger's mark.
16. systems according to claim 15, is characterized in that,
Described change processing module comprises: submodule is processed in the involuntary change of airline and airline changes processing voluntarilyModule;
Submodule is processed in the involuntary change of airline, while changing request for the request of changing at described flight for flight planning,According to described flight planning, the request of changing judges current change scene, and identifies the involuntary passenger under current change scene;
Airline changes processing submodule voluntarily, when the manual request that is flight change for the request of changing at described flight,The manual request changing according to described flight judges current change scene, and identifies the involuntary trip under current change sceneVisitor.
17. systems according to claim 16, is characterized in that, submodule is processed in the involuntary change of described airline,Be used for:
Resolve described flight planning and change request, obtain flight modification information;
The flight obtaining in described flight modification information changes source and flight change type, judges whether influenced flight is cancelledOr the no change of voyage that occurred;
Obtain all passenger informations on influenced flight;
If influenced flight cancellation or change of voyage has occurred, all regards as involuntary passenger by all passengers; IfInfluenced flight is not that cancel neither change of voyage system, obtains involuntary passenger's recognition rule of corresponding scene, according toInvoluntary passenger's recognition rule is identified involuntary passenger.
18. systems according to claim 16, is characterized in that, submodule is processed in the involuntary change of described airline,Be used for: if influenced flight is not that cancel neither change of voyage system, obtain involuntary passenger's identification of corresponding sceneRule, identifies involuntary passenger according to involuntary passenger's recognition rule, comprising:
If the scene of flight planning time change is obtained flight planning time change recognition rule, judge influenced boatThe current time of class changes whether exceeded the time parameter arranging in described flight planning time change recognition rule, will beAll passengers regard as involuntary passenger; Otherwise, find the passenger who misses there is connection journey, and assert what generation connection journey was missedPassenger is involuntary passenger; And/or,
If the scene that flight planning type changes will be assert involuntary passenger based on following rule: after before changingIdentical passengers of large cabin and cludy, do not regard as involuntary passenger; For the large different passenger in cabin after before changing, regard as non-Passenger voluntarily; After before changing, cabin is identical greatly, and the passenger that cludy is different, regards as involuntary passenger; And/or,
If the scene of flight planning date change will be assert involuntary passenger based on following rule: the flight planning date becomesCause more afterwards the flight cancellation on part date, on described cancelled flight, all passengers all regard as involuntary passenger.
19. systems according to claim 16, is characterized in that, described airline changes processing submodule, tool voluntarilyThe manual request of body for changing according to described flight, judges current change scene, and obtains the involuntary trip of corresponding sceneVisitor's recognition rule, identifies involuntary passenger according to involuntary passenger's recognition rule.
20. systems according to claim 19, is characterized in that, described airline changes processing submodule, tool voluntarilyBody is used for:
Current scene is predetermined super the selling of flight, according to the involuntary passenger of following rule identification: the minimum value passenger who exceedsFor involuntary passenger;
Obtain the value of all passengers on flight and and passenger's regular according to default passenger's sorting out value value to passengerSort, obtain specified quantity minimum value passenger and regard as involuntary passenger; And/or,
Current scene is that airline protects the compensation of protecting failed passenger, according to the involuntary passenger of following rule identification:The passenger that all protections are failed all regards as involuntary passenger; And/or,
Current scene is that the flight that departure from port is initiated changes the passenger's protection causing, according to the involuntary passenger of following rule identification:Change the involuntary passenger's identification in the passenger's protection causing with the flight of booking link;
Current scene is the distich journey passenger's of airline protection, according to the involuntary passenger of following rule identification: by what specifyConnection journey passenger regards as involuntary passenger; And/or,
Current scene is the voluntary passenger's of departure from port initiation protection, according to the involuntary passenger of following rule identification: for refusalThe situation of boarding, all passengers that refused regard as involuntary passenger; For voluntary passenger, the trip of all voluntary change flightsVisitor regards as involuntary passenger.
21. according to the system described in claim 15 or 16, it is characterized in that, described mark module, specifically for calling bookingThe UET service of host computer system ICS arranges involuntary passenger to the appointment leg of specifying PNR or passenger on its electronic passenger ticketMark.
22. systems according to claim 15, is characterized in that, described system also comprises: diversity module, and pre-for basisIf involuntary passenger's classification rule described involuntary passenger is carried out to classification.
23. systems according to claim 22, is characterized in that, described involuntary passenger's classification rule comprises following appointingAnticipate one or more combination: the restriction of passenger's target flight, target airline, course line, date range, freight space.
24. according to the system described in claim 15,16,17,18,19,20 or 22, it is characterized in that, described system is also wrappedDraw together: rule module, for preserving default each involuntary passenger's recognition rule, flight planning time change recognition rule, passengerSorting out value rule and involuntary passenger's classification rule.
CN201511000445.0A 2015-12-28 2015-12-28 Involuntary passenger identification method and involuntary passenger identification system Pending CN105654312A (en)

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Application publication date: 20160608