CN105100516A - Method and apparatus for displaying a text of a conversation voice - Google Patents
Method and apparatus for displaying a text of a conversation voice Download PDFInfo
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- CN105100516A CN105100516A CN201410222281.5A CN201410222281A CN105100516A CN 105100516 A CN105100516 A CN 105100516A CN 201410222281 A CN201410222281 A CN 201410222281A CN 105100516 A CN105100516 A CN 105100516A
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- voice menu
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
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- Signal Processing (AREA)
- Telephone Function (AREA)
- Telephonic Communication Services (AREA)
Abstract
The present invention provides a method and an apparatus for displaying a text of a conversation voice. The method includes that: a text message corresponding to a voice menu is transmitted to a user in a manner of instant message when the voice menu is required to be played for the user. The device includes a configuring module and a processing module. Under the condition that a present mobile communicative terminal adopted by the user generally supports instant message functions such as flash SMS and the like, the voice menu is displayed in a manner of text in the condition that a mobile communication terminal user does not adopt an earphone and a loudspeaker, and an operation experience of the user for menu interaction is enhanced.
Description
Technical field
The present invention relates to mobile communication technology field, particularly relate to a kind of character displaying method and device of call voice.
Background technology
During present terminal user in mobile communication access customer service system, if by voice mode, so just voice menu can only be heard, if this user does not have earphone, also be unwilling to use loud speaker, so need communication terminal such as mobile phone to be put into lift down button after ear limit hears out voice menu again and carry out selection input at every turn, operate pretty troublesome.Twinkle SM is the one of note, and the recipient of twinkle SM does not need the content of being checked twinkle SM by menu operation, but this content can directly be presented on mobile phone screen, does not automatically preserve.As long as support that the mobile phone of SMS all supports function of flash message, even non intelligent mobile phone also supports function of flash message.
Summary of the invention
The technical problem to be solved in the present invention is, provides a kind of character displaying method and device of call voice, overcomes existing terminal user in mobile communication when not using earphone and loud speaker, experiences not good defect when realizing interactive operation by voice menu.
The technical solution used in the present invention is, the character displaying method of described call voice, comprising:
When voice menu need be play to user, send text message corresponding to institute's voice menu in the mode of instant message to described user.
Further, described when voice menu need be play to user, specifically refer to:
Need until institute's voice menu waits for any time before user operation time-out after playing to described user plays voice menu from determining based on active calls.
Further, if institute's voice menu is divided into multistage, then,
For first order voice menu, described when voice menu need be play to user, comprising: must until described first order voice menu waits for any time before user operation time-out after playing to described user plays voice menu from determining based on active calls;
For the voice menu that the second level is later, described when voice menu need be play to user, comprising: until described next stage voice menu waits for any time before user operation time-out after playing from the operation based on user triggers next stage voice menu.
Further, described method also comprises: the text message that pre-configured each voice menu is corresponding.
Further, as the preferred technical scheme of one, the type of described text message comprises: fixed text information and variable text information;
The text message that described pre-configured each voice menu is corresponding, comprising: with voice menu path for fixed text information corresponding to index stores with take user profile as variable text information corresponding to index stores.
Further, describedly send text message corresponding to institute's voice menu in the mode of instant message to user, comprising:
Find out the fixed text information corresponding with the voice menu play to user and the variable text information corresponding with the user involved by active calls;
Be send to user after instant message by the described variable text information found out and described fixed text information combination.
Further, described method also comprises: before send text message corresponding to institute's voice menu to described user, judge that user is the need of receiving text message corresponding to institute's voice menu, when user needs to receive, just send text message corresponding to institute's voice menu to described user.
Further, the type of described instant message comprises: twinkle SM and note.
The present invention also provides a kind of character display apparatus of call voice, comprising:
Configuration module, for the text message that pre-configured each voice menu is corresponding;
Processing module, for when playing voice menu to user, sends text message corresponding to institute's voice menu in the mode of instant message to described user.
As the first optional technical scheme, the present invention also provides a kind of IVR (InteractiveVoiceResponse, interactive voice answering) equipment, comprising:
First processor, for when playing voice menu by media server to user, inquires the text message that institute's voice menu is corresponding in a first memory, described text message is sent to described user by instant message platform;
First memory, for storing text message corresponding to pre-configured each voice menu.
Further, the type of described text message comprises: fixed text information and variable text information; The text message that the described each voice menu stored in a first memory is corresponding comprises: the fixed text information being index corresponding stored with voice menu path and take user profile as the variable text information of index corresponding stored;
Described first processor, also for inquiring about variable text information corresponding to described user and fixed text information corresponding to institute's voice menu in a first memory, described fixed text information and described variable text information combination are become to send to the text message of user.
As the optional technical scheme of the second, the present invention also provides a kind of IVR equipment, comprising:
First processor, for when playing voice menu by media server to user, notice instant messaging device sends text message corresponding to institute's voice menu in the mode of instant message to described user.
Further, the type of described text message comprises: fixed text information and variable text information;
Described IVR equipment, also comprises:
First memory, for storing variable text information corresponding to pre-configured each user profile;
Described first processor, also for inquiring about variable text information corresponding to described user in a first memory; The described variable text information inquired is carried in described notice.
Match with the optional technical scheme of above-mentioned the second, the present invention also provides a kind of instant messaging device, comprising:
Second processor, for when after the notice receiving IVR equipment, inquires the text message that institute's voice menu is corresponding, sends to user by instant message platform in second memory;
Second memory, for storing text message corresponding to pre-configured each voice menu.
Further, the type of described text message comprises: fixed text information and variable text information; The text message that the described each voice menu stored in second memory is corresponding comprises: the fixed text information being index corresponding stored with voice menu path;
Second processor, for when after the notice receiving IVR equipment, in second memory, inquire the fixed text information that institute's voice menu is corresponding, the variable text information combination that described fixed text information and institute IVR equipment are sent is become to send to the text message of user.
Adopt technique scheme, the present invention at least has following advantages:
The character displaying method of call voice of the present invention and device, when generally supporting the instant message functions such as such as twinkle SM at the communication terminal that current user uses, terminal user in mobile communication can be made when not using earphone and loud speaker, show voice menu by the mode of text, lifting user carries out operating experience during menu mutual.
Accompanying drawing explanation
Fig. 1 is the character displaying method flow chart of the call voice of first embodiment of the invention;
Fig. 2 is the character displaying method flow chart of the call voice of second embodiment of the invention;
Fig. 3 is the character display apparatus composition structural representation of the call voice of third embodiment of the invention;
Fig. 4 is the character display apparatus composition structural representation of the call voice of fourth embodiment of the invention;
Fig. 5 is the composition structural representation of the IVR equipment of fifth embodiment of the invention;
Fig. 6 is the composition structural representation of the IVR equipment of sixth embodiment of the invention;
Fig. 7 is the composition structural representation of the instant messaging device of sixth embodiment of the invention;
Fig. 8 is the system composition structural representation showing text menu on mobile phone of application example of the present invention.
Embodiment
For further setting forth the present invention for the technological means reaching predetermined object and take and effect, below in conjunction with accompanying drawing and preferred embodiment, the present invention is described in detail as after.
First embodiment of the invention, a kind of character displaying method of call voice, as shown in Figure 1, comprises following concrete steps:
Step S101, the text message that pre-configured each voice menu is corresponding.
Concrete, the mode of this configuration is: with voice menu path for text message corresponding to index stores.
Step S102, when playing voice menu to user, sends text message corresponding to institute's voice menu in the mode of instant message to described user.User in the present embodiment can be understood as the communication terminal that user uses.The type of this instant message comprises: twinkle SM and note.
Concrete, in step S102 when voice menu need be play to user, refer to:
Need until institute's voice menu waits for any time before user operation time-out after playing to described user plays voice menu from determining based on active calls.This active calls comprises: the calling that the calling of user or active send to user.
Preferably, if institute's voice menu is divided into multistage, then,
For first order voice menu, described when voice menu need be play to user, comprising: must until described first order voice menu waits for any time before user operation time-out after playing to described user plays voice menu from determining based on active calls;
For the voice menu that the second level is later, described when voice menu need be play to user, comprising: until described next stage voice menu waits for any time before user operation time-out after playing from the operation based on user triggers next stage voice menu.
Second embodiment of the invention, a kind of character displaying method of call voice, as shown in Figure 2, comprises following concrete steps:
Step S201, the text message that pre-configured each voice menu is corresponding.
Concrete, the type of text information comprises: fixed text information and variable text information.
In step s 201, the mode of this configuration is: with voice menu path for fixed text information corresponding to index stores, take user profile as variable text information corresponding to index stores.In the present embodiment, fixed text information can be understood as the menu information to user's prompting, such as: the menu information that " asking user to select the kind of language, mandarin, please by 1, forEnglish, press2 " etc. are constant.Variable text information can be understood as the service condition for telephone expenses, flow etc. along with user and needs the data that upgrade at any time, owing to this variable text information and fixed text information being formed before instant message sends out each, this variable text information should be determined, therefore, also can be understood as be through pre-configured.
Step S202, judges that user is the need of receiving text message corresponding to institute's voice menu, if so, then perform step S203, otherwise flow process terminates.
Step S203, when playing voice menu to user, sends text message corresponding to institute's voice menu in the mode of instant message to described user.The type of this instant message comprises: twinkle SM and note.
Concrete, in step S203, when voice menu need be play to user, refer to:
Need until institute's voice menu waits for any time before user operation time-out after playing to described user plays voice menu from determining based on active calls.This active calls comprises: the calling that the calling of user or active send to user.
In step S203, send text message corresponding to institute's voice menu in the mode of instant message to user, comprise following flow process:
Find out the fixed text information corresponding with the voice menu play to user and the variable text information corresponding with the user involved by active calls;
Be send to user after instant message by the described variable text information found out and described fixed text information combination.
Third embodiment of the invention, corresponding with the first embodiment, the present embodiment introduces a kind of character display apparatus of call voice, as shown in Figure 3, comprises following part:
1) configuration module 100, for the text message that pre-configured each voice menu is corresponding;
Concrete, configuration module 100 in advance with voice menu path for text message corresponding to index stores.
2) processing module 200, for when playing voice menu to user, sends text message corresponding to institute's voice menu in the mode of instant message to described user.User in the present embodiment can be understood as the communication terminal that user uses.The type of this instant message comprises: twinkle SM and note.
Concrete, when voice menu need be play to user, refer to:
Need until institute's voice menu waits for any time before user operation time-out after playing to described user plays voice menu from determining based on active calls.This active calls comprises: the calling that the calling of user or active send to user.
Fourth embodiment of the invention, corresponding with the second embodiment, the present embodiment introduces a kind of character display apparatus of call voice, as shown in Figure 4, comprises following part:
1) configuration module 100, for the text message that pre-configured each voice menu is corresponding;
Concrete, the type of text information comprises: fixed text information and variable text information.
Configuration module 100 for fixed text information corresponding to index stores, take user profile as variable text information corresponding to index stores with voice menu path.In the present embodiment, fixed text information can be understood as the menu information to user's prompting.Variable text information can be understood as the service condition for telephone expenses, flow etc. along with user and needs the data that upgrade at any time.
2) judge module 300, for judging that user is the need of receiving text message corresponding to institute's voice menu, if so, then calls processing module 200, otherwise is failure to actuate.
3) processing module 200, for when playing voice menu to user, sends text message corresponding to institute's voice menu in the mode of instant message to described user.The type of this instant message comprises: twinkle SM and note.
Concrete, need until institute's voice menu to wait for any time before user operation time-out after playing to described user plays voice menu from determining based on active calls, processing module 200 finds out the fixed text information corresponding with the voice menu play to user and the variable text information corresponding with the user involved by active calls; Be send to user after instant message by the described variable text information found out and described fixed text information combination.
The fifth embodiment of the present invention, the media server that existing customer service system comprises IVR equipment and controls by IVR equipment, give prominence in the present embodiment and improve the function of IVR equipment in existing customer service system, the IVR equipment after improvement can be transferred immediate news to user by existing instant message platform.
A kind of IVR equipment of the present embodiment, as shown in Figure 5, comprises following part:
First processor 10, for when playing voice menu by media server to user, inquires the text message that institute's voice menu is corresponding, described text message is sent to described user by instant message platform in first memory 20.The user of the present embodiment can be understood as the communication terminal of user's use.Can see the first embodiment or the second embodiment for the concrete restriction on this opportunity when voice menu need be play to user in the present embodiment, so place repeats no more.Also will be combined into instant message after first processor 10 text message that voice menu is corresponding finding, this process also can see the first embodiment or the second embodiment, so place repeats no more.
First memory 20, for storing text message corresponding to pre-configured each voice menu.
Preferably, the type of text information can comprise: fixed text information and variable text information; So, text message corresponding to described each voice menu stored in first memory 20 comprises: the fixed text information being index corresponding stored with voice menu path and take user profile as the variable text information of index corresponding stored;
Now, first processor 10, also for inquiring about variable text information corresponding to described user and fixed text information corresponding to institute's voice menu in first memory 20, described fixed text information and described variable text information combination are become to send to the text message of user.
The sixth embodiment of the present invention, the present embodiment is that a special arrangement instant messaging device and IVR equipment connection, to realize technical scheme of the present invention when making certain improvement to the IVR equipment of customer service system.
A kind of IVR equipment of the present embodiment, as shown in Figure 6, comprising:
First processor 10, for when playing voice menu by media server to user, notice instant messaging device sends the corresponding text message of institute's voice menu in the mode of instant message to described user.The first processor 10 of the present embodiment is for how judging the detailed process need being play voice menu by media server to user, namely what kind of selects go to notify the detailed process of instant messaging device opportunity, refer to the first embodiment or the second embodiment, so place repeats no more.
Match with above-mentioned IVR equipment, the present embodiment also provides a kind of instant messaging device, as shown in Figure 7, comprising:
Second processor 30, for when after the notice receiving IVR equipment, inquires the text message that institute's voice menu is corresponding, sends to user by instant message platform in second memory 40;
Second memory 40, for storing text message corresponding to pre-configured each voice menu.
Special in needing the occasion of watching variable text information, the present embodiment also provides a kind of preferred embodiment, and in the preferred embodiment of the present embodiment, the type of text information comprises: fixed text information and variable text information.This IVR equipment, also comprises:
First memory 20, for storing variable text information corresponding to pre-configured each user;
Now, first processor 10, also for inquiring about variable text information corresponding to described user in first memory 20; The described variable text information inquired is carried in described notice.
The second processor 30 in the instant messaging device of the preferred embodiment of the present embodiment, for when after the notice receiving IVR equipment, in second memory 40, inquire the fixed text information that institute's voice menu is corresponding, the variable text information combination of carried in the notice described fixed text information and IVR equipment are sent becomes to send to the text message of user.
Based on above-described embodiment, introduce an application example of the present invention below in conjunction with accompanying drawing 8.
The object of this application example be to introduce a kind of play voice menu to user while, the synchronous system and method showing text menu on mobile phone.
As shown in Figure 8, this system comprises: customer service system and newly-increased twinkle SM equipment, and wherein newly-increased twinkle SM equipment comprises: twinkle SM sending module, twinkle SM configuration module and twinkle SM database module, and wherein, each functions of modules is as follows:
Twinkle SM database module, for storing content of text corresponding to sound file path.The sound file stored under this sound file path is voice menu.
Twinkle SM configuration module, for configuring content of text corresponding to sound file path, and is stored into twinkle SM database module.
Twinkle SM sending module, the twinkle SM sent for receiving customer service system sends request, extract sound file path, and the fixed text content of all correspondences is inquired according to sound file path, again in conjunction with the variable text content of carrying in this request, be combined as twinkle SM content in order, extract destination Mobile Station International ISDN Number as twinkle SM destination Mobile Station International ISDN Number, then send twinkle SM to user mobile phone by twinkle SM platform.
Customer service system, for realizing the function (IVR equipment sends playback request to media server after user accesses customer service system) of existing customer service system, and before IVR equipment sends playback request to media server, judge whether to need to send twinkle SM text menu, if need to send twinkle SM text menu, then send twinkle SM to twinkle SM sending module to send request, carry during this twinkle SM sends request: the variable text information that destination Mobile Station International ISDN Number, voice document path and the information inquiry according to user are arrived.
Below the specific implementation flow process of this application example is described in detail.
Flow process 1:
The corresponding text " your credit balance is " of setting/cn/henan/1.wav, the corresponding text of/cn/henan/2.wav " is supplemented with money and please be sent note to 10086 ".
User dials customer service Number for access as 10086;
Customer service system plays voice, allows user select whether to receive text menu;
If user selects to receive text menu, then, before playing voice later, first send text menu in twinkle SM mode at every turn;
User selects telephone expenses to inquire about, and existing customer service module sends twinkle SM to newly-increased twinkle SM module and sends request, containing destination Mobile Station International ISDN Number 136666666 in request, and voice path/cn/henan/1.wav, text " 52.3 yuan ", voice path/cn/henan/2.wav
The corresponding text " your credit balance is " of twinkle SM equipment query/cn/henan/1.wav, after the corresponding text of/cn/henan/2.wav " is supplemented with money and please be sent note to 10086 ", be combined into twinkle SM, twinkle SM destination Mobile Station International ISDN Number is 136666666, twinkle SM content is " your credit balance is 52.3 yuan, supplements with money and please send note to 10086 ".
Flow process 2:
By twinkle SM configuration module, support text menu is set;
User dials customer service Number for access as 10086;
Before each broadcasting voice, first send text menu in twinkle SM mode.
Flow process 3:
User dials customer service Number for access as 10086;
During each broadcasting voice, if client has pressed predetermined button, such as 9, then current speech menu is sent to user mobile phone in twinkle SM mode.
Flow process 4:
User dials customer service Number for access as 10086;
During each broadcasting voice, if client has pressed button hard of hearing, such as 9, then before replaying voice, current speech content is sent to user mobile phone in twinkle SM mode.
The character displaying method of the call voice of the embodiment of the present invention, device and relevant device, when generally supporting the instant message functions such as such as twinkle SM at the communication terminal that current user uses, terminal user in mobile communication can be made when not using earphone and loud speaker, show voice menu by the mode of text, promote operating experience when user carries out menu mutual.
By the explanation of embodiment, should to the present invention for the technological means reaching predetermined object and take and effect be able to more deeply and concrete understanding, but appended diagram be only to provide with reference to and the use of explanation, be not used for being limited the present invention.
Claims (15)
1. a character displaying method for call voice, is characterized in that, comprising:
When voice menu need be play to user, send text message corresponding to institute's voice menu in the mode of instant message to described user.
2. the character displaying method of call voice according to claim 1, is characterized in that, when playing voice menu to user, specifically refers to:
Need until institute's voice menu waits for any time before user operation time-out after playing to described user plays voice menu from determining based on active calls.
3. the character displaying method of call voice according to claim 1, is characterized in that, if institute's voice menu is divided into multistage, then,
For first order voice menu, described when voice menu need be play to user, comprising: must until described first order voice menu waits for any time before user operation time-out after playing to described user plays voice menu from determining based on active calls;
For the voice menu that the second level is later, described when voice menu need be play to user, comprising: until described next stage voice menu waits for any time before user operation time-out after playing from the operation based on user triggers next stage voice menu.
4. the character displaying method of call voice according to claim 1, is characterized in that, described method also comprises: the text message that pre-configured each voice menu is corresponding.
5. the character displaying method of call voice according to claim 4, is characterized in that, the type of described text message comprises: fixed text information and variable text information;
The text message that described pre-configured each voice menu is corresponding, comprising: with voice menu path for fixed text information corresponding to index stores with take user profile as variable text information corresponding to index stores.
6. the character displaying method of call voice according to claim 5, is characterized in that, describedly sends text message corresponding to institute's voice menu in the mode of instant message to user, comprising:
Find out the fixed text information corresponding with the voice menu play to user and the variable text information corresponding with the user involved by active calls;
Be send to user after instant message by the described variable text information found out and described fixed text information combination.
7. the character displaying method of call voice according to claim 1, it is characterized in that, described method also comprises: before send text message corresponding to institute's voice menu to described user, judge that user is the need of receiving text message corresponding to institute's voice menu, when user needs to receive, just send text message corresponding to institute's voice menu to described user.
8. the character displaying method of the call voice according to any one of claim 1 ~ 7, is characterized in that, the type of described instant message comprises: twinkle SM and note.
9. a character display apparatus for call voice, is characterized in that, comprising:
Configuration module, for the text message that pre-configured each voice menu is corresponding;
Processing module, for when playing voice menu to user, sends text message corresponding to institute's voice menu in the mode of instant message to described user.
10. an interactive voice answering IVR equipment, is characterized in that, comprising:
First processor, for when playing voice menu by media server to user, inquires the text message that institute's voice menu is corresponding in a first memory, described text message is sent to described user by instant message platform;
First memory, for storing text message corresponding to pre-configured each voice menu.
11. IVR equipment according to claim 10, it is characterized in that, the type of described text message comprises: fixed text information and variable text information; The text message that the described each voice menu stored in a first memory is corresponding comprises: the fixed text information being index corresponding stored with voice menu path and take user profile as the variable text information of index corresponding stored;
Described first processor, also for inquiring about variable text information corresponding to described user and fixed text information corresponding to institute's voice menu in a first memory, described fixed text information and described variable text information combination are become to send to the text message of user.
12. 1 kinds of IVR equipment, is characterized in that, comprising:
First processor, for when playing voice menu by media server to user, notice instant messaging device sends text message corresponding to institute's voice menu in the mode of instant message to described user.
13. IVR equipment according to claim 12, it is characterized in that, the type of described text message comprises: fixed text information and variable text information;
Described IVR equipment, also comprises:
First memory, for storing variable text information corresponding to pre-configured each user profile;
Described first processor, also for inquiring about variable text information corresponding to described user in a first memory; The described variable text information inquired is carried in described notice.
14. 1 kinds of instant messaging devices, is characterized in that, coordinate the IVR equipment use of claim 12, described instant messaging device comprises:
Second processor, for when after the notice receiving IVR equipment, inquires the text message that institute's voice menu is corresponding, sends to user by instant message platform in second memory;
Second memory, for storing text message corresponding to pre-configured each voice menu.
15. instant messaging devices according to claim 14, is characterized in that, the type of described text message comprises: fixed text information and variable text information; The text message that the described each voice menu stored in second memory is corresponding comprises: the fixed text information being index corresponding stored with voice menu path;
Second processor, for when after the notice receiving IVR equipment, in second memory, inquire the fixed text information that institute's voice menu is corresponding, the variable text information combination that described fixed text information and institute IVR equipment are sent is become to send to the text message of user.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201410222281.5A CN105100516A (en) | 2014-05-23 | 2014-05-23 | Method and apparatus for displaying a text of a conversation voice |
| PCT/CN2014/082849 WO2015176384A1 (en) | 2014-05-23 | 2014-07-23 | Call voice-to-text display method and device |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201410222281.5A CN105100516A (en) | 2014-05-23 | 2014-05-23 | Method and apparatus for displaying a text of a conversation voice |
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| Publication Number | Publication Date |
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| CN105100516A true CN105100516A (en) | 2015-11-25 |
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| CN201410222281.5A Withdrawn CN105100516A (en) | 2014-05-23 | 2014-05-23 | Method and apparatus for displaying a text of a conversation voice |
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| CN (1) | CN105100516A (en) |
| WO (1) | WO2015176384A1 (en) |
Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101170727A (en) * | 2007-11-20 | 2008-04-30 | 中国移动通信集团广东有限公司 | A method and system for interactive voice response and text synchronized push |
| US20100291901A1 (en) * | 2003-11-13 | 2010-11-18 | Voicecash Ip Gmbh | Method for authentication of a user on the basis of his/her voice profile |
Family Cites Families (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101076154B (en) * | 2007-07-16 | 2012-09-05 | 华为技术有限公司 | Interactive SMS service system, phonetic interactive center and its realization method |
| CN102752728A (en) * | 2012-06-12 | 2012-10-24 | 中原利达铁路轨道技术发展有限公司 | Method for displaying interactive voice response (IVR) text in real time in communication terminal |
| CN103139404A (en) * | 2013-01-25 | 2013-06-05 | 西安电子科技大学 | System and method for generating interactive voice response display menu based on voice recognition |
-
2014
- 2014-05-23 CN CN201410222281.5A patent/CN105100516A/en not_active Withdrawn
- 2014-07-23 WO PCT/CN2014/082849 patent/WO2015176384A1/en active Application Filing
Patent Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20100291901A1 (en) * | 2003-11-13 | 2010-11-18 | Voicecash Ip Gmbh | Method for authentication of a user on the basis of his/her voice profile |
| CN101170727A (en) * | 2007-11-20 | 2008-04-30 | 中国移动通信集团广东有限公司 | A method and system for interactive voice response and text synchronized push |
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| Publication number | Publication date |
|---|---|
| WO2015176384A1 (en) | 2015-11-26 |
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Application publication date: 20151125 |