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Heching et al., 2014 - Google Patents

Optimal capacity management and planning in services delivery centers

Heching et al., 2014

Document ID
3838024341424291040
Author
Heching A
Squillante M
Publication year
Publication venue
Performance Evaluation

External Links

Snippet

This paper considers human server systems of queues that arise within the information technology services industry. We develop a two-phase stochastic optimization solution approach to effectively and efficiently address the capacity management and planning …
Continue reading at www.sciencedirect.com (other versions)

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