Danninger, 2008 - Google Patents

Classifications

• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04M—TELEPHONIC COMMUNICATION
  • H04M3/00—Automatic or semi-automatic exchanges
  • H04M3/42—Systems providing special services or facilities to subscribers
  • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
  • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
  • H04M3/5183—Call or contact centers with computer-telephony arrangements
• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04M—TELEPHONIC COMMUNICATION
  • H04M1/00—Substation equipment, e.g. for use by subscribers; Analogous equipment at exchanges
  • H04M1/72—Substation extension arrangements; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selecting
  • H04M1/725—Cordless telephones
  • H04M1/72519—Portable communication terminals with improved user interface to control a main telephone operation mode or to indicate the communication status
  • H04M1/72563—Portable communication terminals with improved user interface to control a main telephone operation mode or to indicate the communication status with means for adapting by the user the functionality or the communication capability of the terminal under specific circumstances
• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04M—TELEPHONIC COMMUNICATION
  • H04M3/00—Automatic or semi-automatic exchanges
  • H04M3/42—Systems providing special services or facilities to subscribers
  • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04M—TELEPHONIC COMMUNICATION
  • H04M3/00—Automatic or semi-automatic exchanges
  • H04M3/42—Systems providing special services or facilities to subscribers
  • H04M3/56—Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities
• • G—PHYSICS
  • G06—COMPUTING; CALCULATING; COUNTING
  • G06Q—DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
  • G06Q10/00—Administration; Management
  • G06Q10/10—Office automation, e.g. computer aided management of electronic mail or groupware; Time management, e.g. calendars, reminders, meetings or time accounting
  • G06Q10/109—Time management, e.g. calendars, reminders, meetings, time accounting
• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04M—TELEPHONIC COMMUNICATION
  • H04M2203/00—Aspects of automatic or semi-automatic exchanges
• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04M—TELEPHONIC COMMUNICATION
  • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
  • H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition
• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
  • H04L67/00—Network-specific arrangements or communication protocols supporting networked applications
  • H04L67/24—Presence management
• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
  • H04L12/00—Data switching networks
  • H04L12/54—Store-and-forward switching systems
  • H04L12/58—Message switching systems, e.g. electronic mail systems
• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04M—TELEPHONIC COMMUNICATION
  • H04M7/00—Interconnection arrangements between switching centres
  • H04M7/0024—Services and arrangements where telephone services are combined with data services
  • H04M7/0027—Collaboration services where a computer is used for data transfer and the telephone is used for telephonic communication
• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04M—TELEPHONIC COMMUNICATION
  • H04M2250/00—Details of telephonic subscriber devices
• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
  • H04L12/00—Data switching networks
  • H04L12/02—Details
  • H04L12/16—Arrangements for providing special services to substations contains provisionally no documents
  • H04L12/18—Arrangements for providing special services to substations contains provisionally no documents for broadcast or conference, e.g. multicast
  • H04L12/1813—Arrangements for providing special services to substations contains provisionally no documents for broadcast or conference, e.g. multicast for computer conferences, e.g. chat rooms

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