Abstract
Case management is increasingly used to capture and enact flexible, knowledge-intensive processes in organizations. None of the existing case management approaches provides a methodology for case model elicitation. In this contribution, two elicitation methods for fragment-based case management are presented: one which focuses on the control-flow view, the process-first method, and one which has a data-centric view, the object lifecycle-first method. Following the design science process, both methods are evaluated in separate process elicitation workshops. The results indicate that the object lifecycle-first yields more flexible and consistent case models. However, the first method might be helpful for scenarios where the view on the main process is needed.
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Notes
- 1.
Methodology is defined as study of the methods that are applied in a field, here case management.
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Hewelt, M., Wolff, F., Mandal, S., Pufahl, L., Weske, M. (2018). Towards a Methodology for Case Model Elicitation. In: Gulden, J., Reinhartz-Berger, I., Schmidt, R., Guerreiro, S., Guédria, W., Bera, P. (eds) Enterprise, Business-Process and Information Systems Modeling. BPMDS EMMSAD 2018 2018. Lecture Notes in Business Information Processing, vol 318. Springer, Cham. https://doi.org/10.1007/978-3-319-91704-7_12
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