Abstract
Online medical consultation allows patients and caregivers to query, communicate, and interact with medical and health professionals in an online synchronous or asynchronous setting. This study explores the questions and answers (Q&As) posted on an asynchronous online medical consultation website, Taiwan eDoctor. In this paper, preliminary research findings of 720 questions were reported. Analysis of questions was structured around five research themes: (1) length; (2) when to seek consultation; (3) strategies of communicating chief complaints; (4) intent to seek consultation; and (5) types information provided. This study makes implications in designing an interactive online medical consultation system.
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Caiata-Zufferey, M., Abraham, A., Sommerhalder, K., Schulz, P.: Online Health Information Seeking in the Context of Medical Consultation in Switzerland. Qualitative Health Research 20(8), 1050–1061 (2010)
Umefjord, G.: Internet Consultation in Medicine: Studies of a Text-based Ask the Doctor Service. Umeå, Sweden: University of Umeå (2006)
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© 2014 Springer International Publishing Switzerland
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Chiu, MH.P. (2014). Seeking Consensus: A Content Analysis of Online Medical Consultation. In: Nah, F.FH. (eds) HCI in Business. HCIB 2014. Lecture Notes in Computer Science, vol 8527. Springer, Cham. https://doi.org/10.1007/978-3-319-07293-7_14
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DOI: https://doi.org/10.1007/978-3-319-07293-7_14
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-07292-0
Online ISBN: 978-3-319-07293-7
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