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Why Should I Continue Using It? Factors Influencing Continuance Intention to Use E-wallet: The S-O-R Framework

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International Conference on Information Systems and Intelligent Applications (ICISIA 2022)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 550))

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Abstract

Research on e-wallet behaviour has captured the interest of scholars in recent years as a result of the rapid changes in spending patterns. This study aims to investigate e-wallet users’ continuance usage intention by incorporating SOR theory. This study illustrates the mediating role of satisfaction and attachment in the relationship between self-congruity and continuance intention to use e-wallets. Through the use of a structured questionnaire, the self-administered data collection reached out to 550 potential respondents across Malaysia. The respondents were chosen using a non-probability purposive sampling technique. In total, 435 replies were evaluated. The analysis was conducted using Smart PLS version 3.3.5. The findings indicate that there is a positive relationship between satisfaction and attachment on one hand and intention to continue use on the other. Additionally, the results proved that attachment and satisfaction sequentially mediated the relationship between self-congruity and continuance usage intention. The conclusions of this study could benefit all stakeholders in Malaysia's Fin-Tech business, particularly those in the e-wallet community.

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Authors and Affiliations

  1. University Malaysia Terengganu, 21300 Kuala Nerus, Terengganu, Malaysia

    Aznida Wati Abdul Ghani, Abdul Hafaz Ngah & Azizul Yadi Yaakop

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  1. Aznida Wati Abdul Ghani
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  2. Abdul Hafaz Ngah
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  1. The British University in Dubai, Dubai, United Arab Emirates

    Mostafa Al-Emran

  2. Sunway University, Selangor, Malaysia

    Mohammed A. Al-Sharafi

  3. The British University in Dubai, Dubai, United Arab Emirates

    Khaled Shaalan

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Ghani, A.W.A., Ngah, A.H., Yaakop, A.Y. (2023). Why Should I Continue Using It? Factors Influencing Continuance Intention to Use E-wallet: The S-O-R Framework. In: Al-Emran, M., Al-Sharafi, M.A., Shaalan, K. (eds) International Conference on Information Systems and Intelligent Applications. ICISIA 2022. Lecture Notes in Networks and Systems, vol 550. Springer, Cham. https://doi.org/10.1007/978-3-031-16865-9_1

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