Overview
- Focuses on the suitability of engineering service systems for human use
- Analyzes various aspects of People-Centered Service Systems
- Discusses current technologies in the context of different organizations
- Includes supplementary material: sn.pub/extras
Part of the book series: Advances in Intelligent Systems and Computing (AISC, volume 494)
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About this book
This book explores the different ways in which human-factors engineering influences organizations’ and enterprises’ well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human-computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2016 International Conference on The Human Side of Service Engineering, held on July 27-31, 2016, in Walt Disney World®, Florida, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.
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Keywords
- Service Design Techniques
- Service-dominant Logic
- Electronic Financial Services
- Service Usability
- Service Network Configuration
- Service-oriented Modeling
- Service Systems Modeling
- Simulating Customer Experience
- Human Factors in Lean Six Sigma
- e-commerce
- Service Communication
- Heuristic Behavior Analysis
- Finance Innovation Regulation
- Context-related Service
- Entrepreneurship
- Smart Cities
- AHFE 2016 Proceedings
- Engineering Economics
Table of contents (33 papers)
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Front Matter
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People-Centered Service Systems
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Front Matter
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Cognitive Workload to Performance During Human-Computer Interactions
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Front Matter
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Data-Driven Services in Omni-Channel Customer Relations
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Front Matter
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Editors and Affiliations
Bibliographic Information
Book Title: Advances in The Human Side of Service Engineering
Book Subtitle: Proceedings of the AHFE 2016 International Conference on The Human Side of Service Engineering, July 27-31, 2016, Walt Disney World®, Florida, USA
Editors: Tareq Z. Ahram, Waldemar Karwowski
Series Title: Advances in Intelligent Systems and Computing
DOI: https://doi.org/10.1007/978-3-319-41947-3
Publisher: Springer Cham
eBook Packages: Engineering, Engineering (R0)
Copyright Information: Springer International Publishing Switzerland 2017
Softcover ISBN: 978-3-319-41946-6Published: 17 July 2016
eBook ISBN: 978-3-319-41947-3Published: 26 July 2016
Series ISSN: 2194-5357
Series E-ISSN: 2194-5365
Edition Number: 1
Number of Pages: XII, 364
Number of Illustrations: 38 b/w illustrations, 76 illustrations in colour
Topics: Computational Intelligence, Engineering Economics, Organization, Logistics, Marketing, Organizational Studies, Economic Sociology, Operations Research/Decision Theory, User Interfaces and Human Computer Interaction