Abstract
Business Process Management has substantially matured over the last two decades. The techniques, methods and systems available to scope, model, analyze, implement, execute, monitor and even mine a process have been scientifically researched and can be in most cases deployed in practice. In fact, many of these BPM capabilities are nowadays a commodity. However, an opportunity-rich environment and rapidly emerging digital disruptions require new BPM capabilities. In light of this context, this paper proposes three future research and development directions for BPM academics and professionals. First, Ambidextrous BPM demands the shift of focus from exploitative to explorative BPM. Second, Value-driven BPM postulates a stronger focus on the desired outcomes as opposed to the available BPM methods. Third, Customer Process Management suggests complementing the dominating internal view of BPM with a stronger, design-inspired view on the process experiences of external stakeholders.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
Similar content being viewed by others
References
Hammer, M.: Reengineering Work: Don’t Automate, Obliterate. Harvard Business Review, 104–112 (1990)
Davenport, T.: Process Innovation: Reengineering Work Through Information Technology. Harvard Business Review Press (1992)
Taylor, F.: The Principles of Scientific Management. Harper & Brothers (1911)
Scheer, A.-W.: ARIS - Business Process Modeling, 3rd edn. Springer (2000)
van der Aalst, W.M.P.: Business Process Management. A Comprehensive Survey. ISRN Software Engineering, Article ID 507984 (2013)
Sarker, S., Lee, A.S.: IT-enabled organizational transformation: A case study of BPM failure at TELECO. Journal of Strategic Information Systems 8, 83–103 (1999)
Rosemann, M., Lehmann, S.: zur Muehlen, M., Laengle, S.: BPM Governance in Practice. Accenture: Philadelphia (2013)
Duncan, R.: The ambidextrous organization: Designing dual structures for innovation. In: Killman, R.H., Pondy, L.R., Sleven, D. (eds.) The Management of Organization, pp. 167–188. North Holland, New York (1976)
March, J.G.: Exploration and exploitation in organizational learning. Organization Science 2, 71–87 (1991)
O’Reilly, C.A., Tushman, M.L.: The Ambidextrous Organization. Harvard Business Review, 74-81 (2004)
Womack, J.P., Jones, D.T.: The machine that changed the world. Free Press (2007)
Goldratt, M.E.: Theory of Constraints. North River Press (1999)
Leslie, S.W.: Boss Kettering: Wizard of General Motors. Columbia University Press (1983)
Franz, P., Kirchmer, M., Rosemann, M.: Value-driven Business Process Management, Philadelphia, USA (2011)
Edelman, J., Grosskopf, A., Weske, M.: Tangible Business Process Modeling: A New Approach. In: Proceedings of the 17th International Conference on Engineering Design. Stanford University, Stanford (2009)
Brown, R., Recker, J., West, S.: Using virtual worlds for collaborative business process modeling. Journal of Business Process Management 17(3), 546–564 (2011)
Porter, M.: Competitive Strategy. Free Press (1980)
Potts, C.: RecrEAtion: Realizing the Extraordinary Contribution of your Enterprise Architects. Technics Publications (2010)
Rosemann, M.: The Internet of Things – New Digital Capital in the Hand of Customers. Business Transformation Journal 9, 6–14 (2014)
Brown, T.: Design Thinking. Harvard Business Review, 84-92 (2008)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2014 Springer International Publishing Switzerland
About this paper
Cite this paper
Rosemann, M. (2014). Proposals for Future BPM Research Directions. In: Ouyang, C., Jung, JY. (eds) Asia Pacific Business Process Management. AP-BPM 2014. Lecture Notes in Business Information Processing, vol 181. Springer, Cham. https://doi.org/10.1007/978-3-319-08222-6_1
Download citation
DOI: https://doi.org/10.1007/978-3-319-08222-6_1
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-08221-9
Online ISBN: 978-3-319-08222-6
eBook Packages: Computer ScienceComputer Science (R0)