Nothing Special   »   [go: up one dir, main page]
Skip to main content
Springer Nature Link
Log in

Digital Job Crafting: Toward an Integrated Socio-technical Model

  • Conference paper
  • First Online:
Towards Digital and Sustainable Organisations (ItAIS 2022)

Part of the book series: Lecture Notes in Information Systems and Organisation ((LNISO,volume 65))

Included in the following conference series:

  • 159 Accesses

Abstract

In this paper, we introduce digital job crafting as an evolution of the concept of job crafting. An in-depth literature review demonstrated that in the broad research dedicated to job crafting, only limited attention has been dedicated to the effect that digital technology exerts on job crafting practices. We propose using the socio-technical approach to make these impacts explicit and, thus, reframe the concept of job crafting in a new, integrated model. Two case studies are presented to explore the effectiveness of applying the model in different organizational contexts.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution

Subscribe and save

Springer+ Basic
$34.99 /Month
  • Get 10 units per month
  • Download Article/Chapter or eBook
  • 1 Unit = 1 Article or 1 Chapter
  • Cancel anytime
Subscribe now

Buy Now

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 149.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 199.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Similar content being viewed by others

References

  1. Buonocore, F., de Gennaro, D., Russo, M., & Salvatore, D. (2020). Cognitive job crafting: A possible response to increasing job insecurity and declining professional prestige. Human Resource Management Journal, 30(2), 244–259.

    Article  Google Scholar 

  2. Lazazzara, A., Tims, M., & De Gennaro, D. (2020). The process of reinventing a job: A meta-synthesis of qualitative job crafting research. Journal of Vocational Behavior, 116, 103267.

    Article  Google Scholar 

  3. Parker, S. K., & Grote, G. (2020). Automation, algorithms, and beyond: Why work design matters more than ever in a digital world. Applied Psychology. https://doi.org/10.1111/apps.12241

  4. Clemmensen, T. (2021). Human work interaction design: A platform for theory and action. Springer.

    Book  Google Scholar 

  5. Wrzesniewski, A., Berg, J. M., & Dutton, J. E. (2010). Turn the job you have into the job you want. Harvard Business Review, 88(6), 114–117.

    Google Scholar 

  6. de Gennaro, D., Buonocore, F., & Ferrara, M. (2017). Il significato del job crafting nell’organizzazione del lavoro: Inquadramento teorico, tendenze evolutive e prospettive manageriali. Electronic Journal of Management, 2, 1–20.

    Google Scholar 

  7. Tims, M., Bakker, A. B., & Derks, D. (2012). Development and validation of the job crafting scale. Journal of Vocational Behavior, 80(1), 173–186.

    Article  Google Scholar 

  8. Tims, M., Bakker, A. B., Derks, D., & Van Rhenen, W. (2013). Job crafting at the team and individual level: Implications for work engagement and performance. Group & Organization Management, 38(4), 427–454.

    Article  Google Scholar 

  9. Wrzesniewski, A., & Dutton, J. E. (2001). Crafting a job: Revisioning employees as active crafters of their work. Academy of Management Review, 26(2), 179–201.

    Article  Google Scholar 

  10. Bakker, A. B., Tims, M., & Derks, D. (2012). Proactive personality and job performance: The role of job crafting and work engagement. Human Relations, 65(10), 1359–1378.

    Article  Google Scholar 

  11. Williamson, O. E., Wachter, M. L., & Harris, J. E. (1975). Understanding the employment relation: The analysis of idiosyncratic exchange. The Bell Journal of Economics, 6, 250–278.

    Article  Google Scholar 

  12. Schein, E. H. (1971). The individual, the organization, and the career: A conceptual scheme. The Journal of Applied Behavioral Science, 7(4), 401–426.

    Article  Google Scholar 

  13. Van Maanen, J., & Schein, E. H. (1979). Toward a theory of organizational socialization. In B. M. Staw (Ed.), Research in organizational behavior (pp. 209–264). JAI.

    Google Scholar 

  14. Bateman, T. S., & Crant, J. M. (1993). The proactive component of organizational behavior: A measure and correlates. Journal of Organizational Behavior, 14, 103–118.

    Article  Google Scholar 

  15. Bell, N. E., & Staw, B. M. (1989). People as sculptors versus sculpture: the roles of personality and personal control. Handbook of Career Theory, 11, 232.

    Article  Google Scholar 

  16. Deci, E. L., & Ryan, R. M. (2000). The “what” and “why” of goal pursuits: Human needs and the self-determination of behavior. Psychological Inquiry, 11(4), 227–268.

    Article  Google Scholar 

  17. Deci, E. L., & Ryan, R. M. (2002). Self-determination research: Reflections and future directions. In E. L. Deci & R. M. Ryan (Eds.), Handbook of self-determination research (pp. 431–441). University of Rochester Press.

    Google Scholar 

  18. Gagné, M., & Deci, E. L. (2005). Self-determination theory and work motivation. Journal of Organizational Behavior, 26(4), 331–362.

    Article  Google Scholar 

  19. Bakker, A. B., & Demerouti, E. (2014). Job demands—Resources theory. In P. Y. Chen & C. L. Cooper (Eds.), Work and wellbeing: Wellbeing: A complete reference guide (Vol. III, pp. 37–64). Wiley-Blackwell.

    Google Scholar 

  20. Leana, C., Appelbaum, E., & Shevchuk, I. (2009). Work process and quality of care in early childhood education: The role of job crafting. Academy of Management Journal, 52(6), 1169–1192.

    Article  Google Scholar 

  21. Bakker, A. B., & Demerouti, E. (2007). The job demands-resources model: State of the art. Journal of Managerial Psychology, 22(3), 309–328.

    Article  Google Scholar 

  22. Zhang, F., & Parker, S. K. (2019). Reorienting job crafting research: A hierarchical structure of job crafting concepts and integrative review. Journal of Organizational Behavior, 40(2), 126–146.

    Article  Google Scholar 

  23. Zhang, F., Wang, B., Qian, J., & Parker, S. K. (2021). Job crafting towards strengths and job crafting towards interests in overqualified employees: Different outcomes and boundary effects. Journal of Organizational Behavior, 42(5), 587–603.

    Article  Google Scholar 

  24. Lichtenthaler, P. W., & Fischbach, A. (2016a). Job crafting and motivation to continue working beyond retirement age. Career Development International, 21, 477–497.

    Article  Google Scholar 

  25. Rudolph, C. W., Katz, I. M., Lavigne, K. N., & Zacher, H. (2017). Job crafting: A meta-analysis of relationships with individual differences, job characteristics, and work outcomes. Journal of Vocational Behavior, 102, 112–138.

    Article  Google Scholar 

  26. Bruning, P. F., & Campion, M. A. (2018). A role–resource approach–avoidance model of job crafting: A multimethod integration and extension of job crafting theory. Academy of Management Journal, 61(2), 499–522.

    Article  Google Scholar 

  27. Vanbelle, E., Van Den Broeck, A., & De Witte, H. (2017). Job crafting: Autonomy and workload as antecedents and the willingness to continue working until retirement age as a positive outcome. Psihologia Resurselor Umane, 15(1), 25–41.

    Google Scholar 

  28. Parker, S. K., Bindl, U. K., & Strauss, K. (2010). Making things happen: A model of proactive motivation. Journal of Management, 36, 827–856.

    Article  Google Scholar 

  29. Deloitte. (2018). The rise of the social enterprise: 2018 global human capital trends. Deloitte Development LLC.

    Google Scholar 

  30. Geissinger, A., Laurell, C., Öberg, C., Sandström, C., & Suseno, Y. (2021). The sharing economy and the transformation of work: Evidence from Foodora. Personnel Review, 51(2), 584–602.

    Article  Google Scholar 

  31. Howcroft, D., & Bergvall-Kåreborn, B. (2019). A typology of crowdwork platforms. Work, Employment and Society, 33(1), 21–38.

    Article  Google Scholar 

  32. Mahato, M., Kumar, N., & Jena, L. K. (2021). Re-thinking gig economy in conventional workforce post-COVID-19: A blended approach for upholding fair balance. Journal of Work-Applied Management, 13(2), 261–276.

    Article  Google Scholar 

  33. Rahman, K. S., & Thelen, K. (2019). The rise of the platform business model and the transformation of twenty-first-century capitalism. Politics & Society, 47(2), 177–204.

    Article  Google Scholar 

  34. Kuhn, K. M., & Galloway, T. L. (2019). Expanding perspectives on gig work and gig workers. Journal of Managerial Psychology, 34(4), 186–191.

    Article  Google Scholar 

  35. Peticca-Harris, A., DeGama, N., & Ravishankar, M. N. (2020). Postcapitalist precarious work and those in the ‘drivers’ seat: Exploring the motivations and lived experiences of Uber drivers in Canada. Organization, 27(1), 36–59.

    Article  Google Scholar 

  36. Stewart, A., & Stanford, J. (2017). Regulating work in the gig economy: What are the options? The Economic and Labour Relations Review, 28(3), 420–437.

    Article  Google Scholar 

  37. Mousa, M., Chaouali, W., & Mahmood, M. (2022). The inclusion of gig employees and their career satisfaction: do individual and collaborative job crafting play a role? Public Organization Review, 23(3), 1055–1068.

    Article  Google Scholar 

  38. Claes, C., & Moens, B. (2022). The JOS-app, a digital job crafting tool: a way to reduce challenges and barriers in the workplace. In EUSE2022, 2022/06/20–2022/06/22, European Union of Supported Employment (EUSE), Oslo.

    Google Scholar 

  39. Jenny G. J., Kerksieck, P., & Bauer, G. (2022). Digital job crafting for teams and individuals—Apps, roadmaps and field experiences. Paper proceedings in van den Brand, W., Nikolova, I., & Caniëls, M. C. (2022, July). Empowering leadership, professional isolation, and emotional exhaustion: a daily diary investigation. In 15th European Academy of Occupational Health Psychology Conference: Supporting knowledge comparison to promote good practice in occupational health psychology (pp. 602–603). European Academy of Occupational Health Psychology.

    Google Scholar 

  40. Kehr, F., Bauer, G., Jenny, G. F., Güntert, S. T., & Kowatsch, T. (2013). Towards a design model for job crafting information systems promoting individual health, productivity and organizational performance.

    Google Scholar 

  41. Bardoel, E. A., & Drago, R. (2016). Does the quality of information technology support affect work–life balance? A study of Australian physicians. The International Journal of Human Resource Management, 27(21), 2604–2620.

    Article  Google Scholar 

  42. Laenen, J. J. (2020). Continuous and autonomous Job Crafting support in the home-work environment. Extended abstracts, April 25–30, 2020, Honolulu, HI, USA. ACM ISBN 978-1-4503-6819-3/20/04. https://doi.org/10.1145/3334480.

  43. Margherita, E. G., & Braccini, A. M. (2021). Exploring the socio-technical interplay of Industry 4.0: a single case study of an Italian manufacturing organisation. arXiv preprint. https://doi.org/10.48550/arXiv.2101.05665.

  44. Salvia, G. (2016). The satisfactory and (possibly) sustainable practice of do-it-yourself: the catalyst role of design. Journal of Design Research, 14(1), 22–41.

    Article  Google Scholar 

  45. Locoro, A., Ravarini, A., Cabitza, F., & Mari, L. (2017). Is making the new knowing? Tangible and intangible knowledge artifacts in DiDIY. In Proceedings of the 25th European Conference on Information Systems (ECIS), Guimarães, Portugal, June 5–10, 2017. ISBN 978-989-20-7655-3

    Google Scholar 

  46. Ravarini, A., & Strada, G. (2018). From smart work to Digital Do-It-Yourself: a research framework for digital-enabled jobs. In Network, smart and open (pp. 97–107). Springer.

    Chapter  Google Scholar 

  47. Cremona, L., & Ravarini, A. (2017). Digital do-it yourself in work and organizations: Personal and environmental characteristics. In ICT and innovation (p. 97).

    Google Scholar 

  48. Grant-Vallone, E. J., & Ensher, E. A. (2017). Re-crafting careers for mid-career faculty: A qualitative study. Journal of Higher Education Theory and Practice, 17(5), 10–24.

    Google Scholar 

  49. Sturges, J. (2012). Crafting a balance between work and home. Human Relations, 65(12), 1539–1559. https://doi.org/10.1177/0018726712457435

    Article  Google Scholar 

  50. Wong, S. I., Kost, D., & Fieseler, C. (2021). From crafting what you do to building resilience for career commitment in the gig economy. Human Resource Management Journal, 31(4), 918–935.

    Article  Google Scholar 

  51. Gorman, G. E., & Clayton, P. (1997). Qualitative research for the information professional: A practical handbook. Facet.

    Google Scholar 

  52. Prus, I., Nacamulli, R. C., & Lazazzara, A. (2017). Disentangling workplace innovation: A systematic literature review. Personnel Review, 46(7), 1254–1279. https://doi.org/10.1108/PR-10-2016-0267

    Article  Google Scholar 

  53. Vallas, S. P., & Kovalainen, A. (Eds.). (2019). Work and labor in the digital age. Emerald.

    Google Scholar 

  54. Warhurst, C., & Dhondt, S. (2020). The challenges and opportunities in the digitalisation of production. In 47th OeNB Economics Conference, The EU’s “northern” enlargement 25 years on: A comparative stocktaking and outlook in cooperation with SUERF, Bank of Finland, Sveriges Riksbank and Norges Bank (p. 51).

    Google Scholar 

  55. Bednar, P. M., & Welch, C. (2019). Socio-technical perspectives on smart working: Creating meaningful and sustainable systems. Information Systems Frontiers, 21, 1–18.

    Google Scholar 

  56. Cuel, R., Ravarini, A., & Varriale, L. (2020). Technology in organisation: Digital transformation and people. Maggioli. ISBN: 9788891646088.

    Google Scholar 

  57. Cuel, R., Ravarini, A., Ruffini, R., & Varriale, L. (2021, September 10–11). Smart working in the Italian Public Administration: A socio-technical analysis. In Workshop dei Docenti e dei Ricercatori di Organizzazione Aziendale 2021: “Organizing for what? Meaning and purpose in human action”, Genova: Ithum srl, 2021. Atti di: WOA 2021, Genova.

    Google Scholar 

  58. Dhondt, S., Kraan, K. O., & Bal, M. (2021). Organisation, technological change and skills use over time: A longitudinal study on linked employee surveys. New Technology, Work and Employment, 1–20.

    Google Scholar 

  59. Pasmore, W., Winby, S., Mohrman, S. A., & Vanasse, R. (2019). Reflections: sociotechnical systems design and organization change. Journal of Change Management, 19(2), 67–85.

    Article  Google Scholar 

  60. Sony, M., & Naik, S. (2020). Industry 4.0 integration with socio-technical systems theory: A systematic review and proposed theoretical model. Technology in Society, 61, 101248.

    Article  Google Scholar 

  61. Bostrom, R. P., & Heinen, J. S. (1977). MIS problems and failures: A socio-technical perspective. MIS Quarterly, 1(3), 17–32.

    Article  Google Scholar 

  62. Cherns, A. (1976). The principles of sociotechnical design. Human Relations, 29(8), 783–792.

    Article  Google Scholar 

  63. Cooper, R., & Foster, M. (1971). Sociotechnical systems. American Psychologist, 26(5), 467.

    Article  Google Scholar 

  64. Sutcliffe, A. G. (2000). Requirements analysis for socio-technical system design. Information Systems, 25(3), 213–233.

    Article  Google Scholar 

  65. Yurtseven, M. K., & Buchanan, W. W. (2013, March). Socio-technical system design: A general systems theory perspective. In Proceedings of the international conference on engineering and computer education-ICECE’2013.

    Google Scholar 

  66. Orlikowski, W. (1992). The duality of technology: rethinking the concept of technology in organizations. Organization Science, 3(3), 398–427.

    Article  Google Scholar 

  67. Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319–340.

    Article  Google Scholar 

  68. Davis, F. D. (1993). User acceptance of information technology: system characteristics, user perceptions and behavioral impacts. International Journal of Man-Machine Studies, 38(3), 475–487.

    Article  Google Scholar 

  69. Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1989). User acceptance of computer technology: a comparison of two theoretical models. Management Science, 35, 982–1003.

    Article  Google Scholar 

  70. Venkatesh, V., Thong, J. Y., & Xu, X. (2012). Consumer acceptance and use of information technology: extending the unified theory of acceptance and use of technology. MIS Quarterly, 36, 157–178.

    Article  Google Scholar 

  71. Kim, M., & Beehr, T. A. (2021). The role of organization-based self-esteem and job resources in promoting employees’ job crafting behaviors. The International Journal of Human Resource Management, 1–28.

    Google Scholar 

  72. Kooij, D. T., De Lange, A. H., & Van De Voorde, K. (2022). Stimulating job crafting behaviors of older workers: The influence of opportunity-enhancing human resource practices and psychological empowerment. European Journal of Work and Organizational Psychology, 31(1), 22–34.

    Article  Google Scholar 

  73. Shin, Y., Hur, W. M., Kim, H. G., & Cheol Gang, M. (2020). Managers as a missing entity in job crafting research: Relationships between store manager job crafting, job resources, and store performance. Applied Psychology, 69(2), 479–507.

    Article  Google Scholar 

  74. Xin, X., Cai, W., Zhou, W., Baroudi, S. E., & Khapova, S. N. (2020). How can job crafting be reproduced? Examining the trickle-down effect of job crafting from leaders to employees. International Journal of Environmental Research and Public Health, 17(3), 894.

    Article  Google Scholar 

  75. Wang, B., Schlagwein, D., Cecez-Kecmanovic, D., & Cahalane, M. C. (2020). Beyond the factory paradigm: Digital nomadism and the digital future (s) of knowledge work post-COVID-19. Journal of the Association for Information Systems, 21(6), 10.

    Google Scholar 

  76. Bélanger, J. J., Lafrenière, M. A. K., Vallerand, R. J., & Kruglanski, A. W. (2013). Driven by fear: The effect of success and failure information on passionate individuals’ performance. Journal of Personality and Social Psychology, 104(1), 180–195.

    Article  Google Scholar 

  77. Hitchcock, A., Laycock, K., & Sundorph, E. (2017). Work in progress. Towards a leaner, smarter public-sector workforce. Available at https://reform.uk/sites/default/files/2018-10/Work%20in%20Progress%20Reform.pdf.

  78. Rosen, L., & Samuel, A. (2015). Conquering digital distraction. Harvard Business Review, 93(June), 110–113.

    Google Scholar 

  79. Marović, I., & Bulatović, G. (2020). Development of a hybrid agile management model in local self-government units. Tehniçki vjesnik, 27(5), 1418–1426.

    Google Scholar 

  80. Mergel, I., Ganapati, S., & Whitford, A. B. (2020). Agile: A new way of governing. Public Administration Review, 81(1), 161–165.

    Article  Google Scholar 

  81. Myers, M. D. (1997). Qualitative research in information systems. Management Information Systems Quarterly, 21(2), 241–242.

    Article  Google Scholar 

  82. Yin, R. K. (2013). Case study research: Design and methods. Sage.

    Google Scholar 

  83. Stake, R. E. (2006). Multiple case study analysis. Guilford.

    Google Scholar 

  84. Patton, M. Q. (1990). Qualitative evaluation and research methods. Sage.

    Google Scholar 

  85. Cassell, C., & Symon, G. (Eds.). (2004). Essential guide to qualitative methods in organizational research. Sage.

    Google Scholar 

  86. Saunders, M., Lewis, P., & Thornhill, A. (2015). Research methods for business students (7th ed.). Pearson.

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Università C. Cattaneo LIUC, Castellanza (VA), Italy

    Aurelio Ravarini

  2. Università degli Studi di Napoli “Parthenope”, Napoli, Italy

    Luisa Varriale

  3. Università di Trento, Trento, Italy

    Roberta Cuel

Authors
  1. Aurelio Ravarini
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Luisa Varriale
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Roberta Cuel
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Roberta Cuel .

Editor information

Editors and Affiliations

  1. Department of Social and Political Sciences, University of Milan, Milano, Italy

    Alessandra Lazazzara

  2. Department of Law, Economics and Sociology, Magna Græcia University of Catanzaro, Catanzaro, Italy

    Rocco Reina

  3. Department of Management and Business Administration, University "G. d'Annunzio", Pescara, Italy

    Stefano Za

Rights and permissions

Reprints and permissions

Copyright information

© 2024 The Author(s), under exclusive license to Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Ravarini, A., Varriale, L., Cuel, R. (2024). Digital Job Crafting: Toward an Integrated Socio-technical Model. In: Lazazzara, A., Reina, R., Za, S. (eds) Towards Digital and Sustainable Organisations. ItAIS 2022. Lecture Notes in Information Systems and Organisation, vol 65. Springer, Cham. https://doi.org/10.1007/978-3-031-52880-4_4

Download citation

Publish with us

Policies and ethics

Search

Navigation