Abstract
Due to lack of standardization and automation, large-scale Service Level Agreement (SLA) management remains challenging for IT service providers. For instance, flexible re-use of SLA definitions across different client engagements is often poorly supported by current SLA management frameworks. In this demonstration we present the ysla Engine, a new SLA management framework implementing the YAML-based ysla language for modeling SLAs. ysla provides novel semantic constructs for adaptable SLA templates that formally separate metrics definitions from associated customer-specific classification/categorization taxonomies for monitored subjects. In our demonstration we model the common, but intricate industry use case of SLAs for incident management and demonstrate how ysla-based SLA templates and SLAs can foster cross-client SLA re-usability.
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Rajamoni, S., Engel, R., Chen, B., Ludwig, H., Keller, A. (2019). Cross-Client SLA Management with the ysla Language and Engine. In: Liu, X., et al. Service-Oriented Computing – ICSOC 2018 Workshops. ICSOC 2018. Lecture Notes in Computer Science(), vol 11434. Springer, Cham. https://doi.org/10.1007/978-3-030-17642-6_47
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DOI: https://doi.org/10.1007/978-3-030-17642-6_47
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