Abstract
This paper is concerned with analyzing the service time of the provision of group learning rooms at a university library. The study is based on a real life situation at a faculty library of the University of Vienna. It examines arrival rate, system utilization, waiting time, number of students in the system as well as in a queue in a queuing model. A distinction is made between different days of the week as well as different months of a semester. The results show that the implementation of an electronic service system would significantly improve service time and benefit students and library staff alike.
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Kulhanek, R., Grund, P., Mutlu, Y.A., Reiting, P., Kondratiuk, L., Rieder, L. (2022). Operating Model for the Optimization of an Electronic Service of Group Learning Rooms at a University Library. In: Kryvinska, N., Greguš, M. (eds) Developments in Information & Knowledge Management for Business Applications. Studies in Systems, Decision and Control, vol 421. Springer, Cham. https://doi.org/10.1007/978-3-030-97008-6_23
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