Abstract
The present study aims to examine the relationship between workplace support and job satisfaction among academic staff in five Malaysian public research universities. The population of this study is 12,994 academic staff, and the sample size was 325. The sample was obtained using convenience sampling technique, in which information was gathered from elements of the population who are conveniently available at the point of data collection. The workplace support construct is made up of four elements: Perceived organizational support (POS), supervisor support, co-worker support, and mentoring. The findings of Pearson correlation analysis indicate that workplace supports (POS, supervisor support, co-worker support, and mentoring) have positive correlation on job satisfaction. Meanwhile, the result of multiple regressions shows only POS and mentoring positively effect on employee job satisfaction. Thus, the greater the extent to which employees perceived that the organization is giving them support and support from mentor to junior employee, the more they feel a moral obligation to keep working for that organization. Still, efforts should be made to improve the existing workplace support in public research universities as it can lead to higher job satisfaction and higher productivity level among the academics staffs.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Aselage J, Eisenberger R (2003) Perceived organizational support and psychological contracts: a theoretical integration. J Organ Behav 24(5):491–509
Ashraf MA, Joarder MH (2010) Human resource retention practices from the faculty’s perspective: case for a private university in Bangladesh. Int J Manage Stud 17:165–182
Altaf A, Mubin A (2011) Moderating effect of workplace spirituality on the relationship of job overload and job satisfaction. J Bus Ethics 104(1):94–99
Azalea A, Lin MH (2015) Job satisfaction and turnover intention of Malaysian lecturers: public versus private. J Humanit Soc Sci 362–373
Allen MW, Armstrong DJ, Reid MF, Riemenschneider CK (2008) Factors impacting the perceived organizational support of IT employees. Inf Manag 45:556–563
Awang Z, Ahmad JH, Zin NM (2010) Modelling job satisfaction and work commitment among lecturers: a case of UiTM Kelantan. In: Proceedings of the regional conference on statistical sciences 2010 (RCSS’10)
Bateman G (2009) Employee perceptions of co-worker support and its effect on job satisfaction, work stress and intention to quit. Unpublished Dissertation, University of Canterbury
Billah MM (2009) Human resource management practices and employee turnover intention to leave: a study on commercial banks in Bangladesh. AMDIB Manage Rev 1:23–42
Bilgin N, Demirer H (2012) Examination of the relationship among organisational support, affective commitment and job satisfaction of hotel employees. Procedia Soc Behav Sci 51:470–473
Babakus E, Cravens DW, Johnson M, Moncrief WC (1996) Examining the role of organizational variables in the salesperson job satisfaction model. J Pers Selling Sales Manag 16(3):33–46
Berman EM, West JP, Maurice W, Richter N (2002) Workplace relations: friendship patterns and consequences (According to managers). Public Adm Rev 62:17–230
Bland CJ, Center BA, Finstad DA, Risbey KR, Staples JG (2005) A theoretical, practical, predictive model of faculty and department research productivity. Acad Med 80(3):25–237
Barua A, Mudunuri LS, Kosheleva O (2014) Why trapezoidal and triangular membership functions work so well: towards a theoretical explanation. J Uncertain Sys 8:164–168
Chao GT, Walz PM, Gardner PD (2006) Formal and informal mentorships: a comparison on mentoring functions and contrast with non-mentored counterparts. Pers Psychol 45:619–636
Ducharme LJ, Martin JK (2000) Unrewarding work, co-worker support and job satisfaction: a test of the buffering hypothesis. Work Occup 27(2):223–243
Dawley DD, Andrews MC, Bucklew NS (2007) Mentoring, supervisor support and perceived organizational support: what matters most? Leadersh Organ Dev J 29(3):235–247
Eisenberger R, Cummings J, Armeli S, Lynch P (1997) Perceived organizational support, discretionary treatment and job satisfaction. J Appl Psychol 82:812–820
Francis V, Lingard H (2004) A quantitative study of work-life experiences in the public and private sectors of the australian construction industry. Australia Inc. Brisbane
Foote DA, Tang LT (2008) Job Satisfaction and organizational citizenship behavior (OCB): does team commitment make a different in self-directed teams? J Manag Decis 46(6):933–947
Graham MW, Messner PE (1998) Principals and job satisfaction. Int J Educ Manag 12(5):196–202
Hombrados-Mendieta I, Cosano-Rivas F (2011) Burnout, workplace support, job satisfaction and life satisfaction among social workers in Spain: a structural equation model. Int Soc Work 56(2):228–246
House JS (1981) Work stress and social support. Addison-Wesley, Reading, MA
Iaffaldano MT, Muchinsky PM (1985) Job satisfaction and job performance: a meta-analysis. Psychol Bull 97(2):251–273
Kelly MJ (2001) Management mentoring in a social service organization. Adm Soc Work 25(1):17–33
Kopp LR (2013) The effects of perceived supervisor work-life support on employee work-life balance, job satisfaction, organizational commitment, and organizational citizenship behavior. Unpublished Masters thesis, University of Wisconsin-Stout, Wisconsin, United States
Karasek R, Theorell T (1990) Healthy work: stress, productivity, and the reconstruction of working life. Basic Books, New York
Locke EA (1976) The nature and causes of job satisfaction. In: Dunnette MD (ed) Handbook of industrial and organizational psychology. McGraw-Hill, New York, pp 1297–1349
LaRocco JM, Jones AP (1978) Co-worker and leader support as moderators of stress-strain relationships in work situations. J Appl Psychol 63(5):629–634
Laireiter A, Baumann U (1992) Network structures and support functions: theoretical and empirical analysis. In: Veiel HO, Baumann U (eds) The meaning and measurement of social support. Hemisphere, New York, pp 33–55
Mor Barak ME, Nissly JA, Levin A (2001) Antecedents to retention and turnover among child welfare, social work, and other human service employees: what can we learn from past research? A review and metanalysis. Soc Sci Rev 75(4):625–661
Nicolescu L, Dima MA, Anghel F, Paun C (2009) An analysis of job satisfaction at the academic level: a Romanian case study. Glob J Bus Res 3(1):358–367
Rohatinsky NK (2008) Mentoring perceptions of registered nurses. Retrieved 17 Feb 2016 from https://ecommons.usask.ca/bitstream/handle/10388/etd-09012008-194025/rohatinskythesis2008
Russell JEA, Adams DM (1997) The nature of mentoring in organizations: an introduction to the special issues on mentoring and organizations. J Vocat Behav 51(1):1–14
Schulz DP (2006) Psychology and work today, 9th edn. Pearson Education Inc. Upper Saddle River, NJ
Teck-Hong T, Waheed A (2011) Herzberg’s motivation-hygiene theory and job satisfaction in the malaysian retail sector: the mediating effect of love of money. Asian Acad Manag J 16(1):73–94
Um MY, Harison DF (1998) Role stressors, burnout, mediators, and job satisfaction: a stress strain-outcome model and an empirical test. Soc Work Res 22(2):100–115
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2019 Springer Nature Singapore Pte Ltd.
About this paper
Cite this paper
Ebrahim, Z.B., Mustapa, M.K., Mustakim, N.A., Mokhtar, N., Sauid, M.K. (2019). The Influence of Workplace Support on Job Satisfaction Among Academic Staff in Five Malaysian Public Research Universities. In: Mohamad Noor, M., Ahmad, B., Ismail, M., Hashim, H., Abdullah Baharum, M. (eds) Proceedings of the Regional Conference on Science, Technology and Social Sciences (RCSTSS 2016) . Springer, Singapore. https://doi.org/10.1007/978-981-13-0203-9_35
Download citation
DOI: https://doi.org/10.1007/978-981-13-0203-9_35
Published:
Publisher Name: Springer, Singapore
Print ISBN: 978-981-13-0202-2
Online ISBN: 978-981-13-0203-9
eBook Packages: Social SciencesSocial Sciences (R0)