CLOSED [Due to Casino Unresponsiveness]Posh Casino

Posh has not Paid out and I've waited over the time frame

I won 1400.00 the 6th of May at Posh Casino. I have been playing there for a few years I've withdrawn from them before. I used the bonus fast payout through crypto. It's now the 8th of May and I have received nothing. I have tried to talk to people through chat and email. I've submitted my Bitcoin address twice. I've been told every time I talk to someone 24 to 48 hours so I check back and I get told the same thing. It has been approved it's been expedited twice I was told I would receive it either yesterday or today and I've heard nothing. This takes the joy and the fun out of winning or just playing in general. Especially when the bonus you used says it's a fast payout bonus and I keep getting offers to use that bonus again. This has been the slowest payout I have ever gone through in my entire time of playing with any site. I would greatly appreciate if they would please honor my payout. The casino has great bonuses It would be almost a perfect site if they would get their payouts done. Or not give you a date you will receive it and then it's not honored.

Hello 

Sorry to hear about your delayed withdrawal. 

We have received many complaints regarding this brand and long withdrawal time. We tried to contact the casino rep several times with no success. Please send us your casino username via private message so we can notify them and try to help you. 

Thank you so much, I sent my user name. I do appreciate your help

Hello Vicious Vixen,

Thank you for providing us with your credentials, we're going to try and reach out to them and we'll keep you updated on this thread. 

Hello Vicious Vixen,

We wanted to inform you that we still haven't heard back from Posh Casino, we'll send them a reminder now in hopes that they will respond.

We'll keep you updated on this thread. 

I spoke to a casino manager named Rina, she got a lot of my information, to have my payout wired into my account. This was Friday so I'm hoping it will come through today. I will keep you informed. This casino has great bonuses but they treat people like they are a joke. Thank you so much for helping me. This is a great spot for reviews, help and inquiries. 

I am currently under going the same issue with them, its been since april 19th for me, i keep getting the run around, resubmitted my documentes 3x they have approved them twice, then a few mins ago said open a suppor ticket in 20 mins, because they never got them, so i sent the reply they sent me for sending them, they ignored that in the chat and said bye

Hello Galahad,

Sorry to hear about your experience with Posh Casino. They are unwilling to work with us to resolve any complaints as they remain unresponsive.

However please send us your casino username via private message and we'll do our best to get in touch with them on your behalf and try to resolve the issue. 

Hello Galahad,

Thank you for providing us with your credentials, we are going to contact the casino rep in hopes that we'll get a response. Keep you updated on this thread.

Thank you I appreciate it very much. Feel free to contact me if I need to supply any details regarding this case where as emails, screenshots, chat logs

Hello Galahad & Vicious Vixen

Unfortunately, we need to mark this complaint as closed due to the casino's unresponsiveness, as we did not hear back from the casino after numerous attempts to reach out to them.

If they respond, we will reopen it.

Thank you for understanding.