7Bit Casino, KatsuBet Casino Support and Complaints Thread

Hi JackN44,

Thanks for sharing your credentials with us. We will notify Casino Representative about your concerns, and once we get some feedback we will get back to you. Please keep us posted.

Hi JackN44,

We haven't got any response from  the Casino regarding this case. We will send them a reminder email in hopes that we can speed up this process. Keep an eye on this thread.

Hello JackN44,

Casino Rep got back to us and told us that there is a specific reason why your account has been closed. Your documents are not valid, and unfortunately your account can not be opened anymore.

We will mark this case as resolved.

Hello , I want to participate a issue that is happeningg with this casino

I have been asking for having access the leaderboards of tournaments that ocoured a few days ago and and others that  are occurring now

(by request for several times)

The casino support told me every time I asked, that they were updating and forming it. And then they told me that i It will be divulged only in the end of the tournament as the winners lists and prizes like the tournament Money Race 2 and others. Where i  do have participated with effort and spent a lot of money in the games that were contributing to that tournaments maybe thousands or hundreds of euros wagered

.So that way I couldn't see my points made, my rank neither the difference to the other participating. Only I could check it was my position in the bonus tab  where it maybe not the correct one and in which I thought It was correct because i have found that sames tournaments are running in several others casinos with all participants of all casinos without it have been explicit dolt in the casino tournament page. So I deduce that the position that i achieve that was shown in bonus tab it was only related to the players of this casino

Then after the tournament ends I ask for the final winner list as the final leaderboardand yet didn'tprovide any information yet

,only saying that's a delay or asking for screenshot for my participation

.And Its already past 6 days without any information. That I am asking all days and they dont awnser anymore to my requests about it or neither show the leaderboard of the tournemts

.So I am going allert to all that this casino ishidding and and misleading costumers to play and bet in the tournemtns where there they anyone knows what happens in the leaderboard during and in the end of the tournemtns. And maybe they will pay some prizes. .or maybe otthers casinos players will get the prizes that this casino promote to get our bets.

Please try to inquire the casno representat , maybe he will try to be more open to talk whats is happen with the resuslts of the tournments that arens published neither the prizes are given for long times afters their ends

Hello engrsc1,

Can you please send us your Casino Username via private message so we can get in touch with Casino Representative in order to help you?

Dear Rui,

Thank you for your review!
We are deeply sorry to know that you had such an experience on our site. Please, let us clarify some points regarding Money Race 2 tournament for you.

Please note, that the prizes will be awarded to you the next time you log in to any Booongo provider game. Moreover, the leaderboard will be visible to you inside the game during the promo.

In addition, we have contacted you via email with details. If you have any questions, please feel free to contact us any time you need.

Kindest regards,
KatsuBet Casino team

Hello engrsc1,

As Casino Rep clearly clarified this case we will mark it as Resolved.

Hello..Sorry the delay on reply... I am gratefully to Berks ,the lcb.org team and to the casino to this issued and to be kindly and attentive to it. The casino support told me that this is being solved and taking care now , and in the next future it will be fixed , witch is great . Nevertheless this problem still continues , because I logged in all boongo provider games slots on the the casino , and none have the leaderboard of the Money Race 2 Tourment, neithers the prizes issued, but only the leadearboard of a tournment that is being running now. They tlod me that I must log when I m playing with a bonus , so it dont shows the present tournament, but i didnt have a bonus and they could give a tinny one just to try. After that I get a bonus on points of the casino and when I try to open the slots games It says that I was enable to play because I have a bonus active, and the leaderbourd still being the same as the current one. Now They just told me that the techinl department is working on it, but I still dont know the leadearbourds of that tournment , that are in the total 16 , because the total prize of 90000 was divided in 14 daily and 2 semanal contests and leaderbours distribuited. So at the moment I still dont know any results , classification, neither leaderbourds , neither prizes if i am untiltle to , and they just tell me to be patiente and wait and its already been 8 days that it ends and 26 that it starts without any information of it or neither compensations because I could have been playing now with the winning prizes. If they have access to the infrmation of the leaderboard they could at least tell me what are my classifications and prizes won if I win.. Again I´m gratefully to you , and hope that the casino solve that problem , because Its one or even of the bests casinos that I ever play with a great reputation already conquer on casinos online , and I only wish that they have even quickly fast cashouts times , because sometimes it takes about one hour or a little more. I will be wainting for any update and will tell you when and how the problem was fixed Best regards and gratefully Rui

Hello engrsc1,

Thanks for such a detailed update, really appreciate it. Hope that it will be resolved as soon as possible. Please keep us informed about this case.

Just to update , because it past already some more days , and I dont want you to think that I forget to let you knowing how the case is going on! 

I have been waiting for the results of the tournament. before they told me that there was a delay on releasing and to be patience and its been already more than 12 days now since the tournament ends and the hide all the information about it.

In my latest contacts , they just don't reply, or they told me the place I finished when the tournaments have 16 leader boards prizes pools at all. On for each day of 14 and more one in the middle and another in the end considering the total of the days.

Or they ask for a screenshot of prize  that I win in that tournament, when they never shown the leader boards of the tournament..

Seems like they hide and pretend that they don't know anything about that tournament at all,  and asking for Screenshots  they even asked me a screenshot of the prize for the place they told me I ended to deposit in my account. .but it must be my impression but I will let you know later.

They also say that the place that I ended and they could not give me a bonus first i have the prize for each leader board and the place that I ended it should correspond a prize or not.. so Im expecting to know more than one classification ...( I think they consider the prizes of the tournament like a bonus.. but that are conditional to play on specific slots only and it must wager hundreds and thousands to get a prize...and i don't understand why they are telling me thy cant give me a bonus if a place they told me ended correspond  to a prize.. .) .

I also note and found that this tournament had run on another casinos as well, and that has been organization was done by the provider games   not by the casinos, and that was a delay in all the casinos..

Maybe you can consider to open a section to complains against providers too :)

I have been  already told me too today that the results has already available to the payers that participate in  some of those casinos too and in some casinos the participants have access to all leader bords updated at any moment during all the tournament. and it must be a problem of  compatibility software of the webpages that it causes most  of the casinos they dont shown those.

So I hope that they can clarify everything soon about it, and I will be back here right after that so I can so i can share with you the result of this issue , that the provider games caused and in wicht my casino (I hope ) should give to their participants players  on that.

Gratefully for your care 

Hello engrsc1,

We are really sorry that you need to encounter the issue like this one. No one deserves to suffer and to wait for hardly earned prizes. Unfortunately we are not able to consider a complaint section for payment providers, we are only getting in touch with the Casinos and they need to operate all the deals and to fix all the issues with games or payment providers.
Very thanks for such a detailed update, hope this case will be resolved as soon as possible. Please keep us informed.

Dear Rui,

Thank you for your honest review.

Our humblest apologies that you need to wait for your prize for such a long time.

We are more than delighted to inform you, that winnings from the tournament are already waiting for you on your account. Enjoy playing and have a stroke of good luck!

We hope to see you as a winner again soon.

Sincerely,
KatsuBet Casino Team

Hello engrsc1,

Such a good news from Casino Rep. Enjoy your winnings and further entertainment 

We will mark this case as Resolved.

Hello, I  am gratefully that i win a prize corresponding to ended at 19 place on the tournent at 200 awarded places. 

But the casino is hiding something .The tournament had 14 dailys pools leader boardsacting independently ( with 150 awarded places each) .. and one total end pool leader board , that correspond to the sum total of the 14 daily leader boards. 

They say that I dont win anything more than the prize corresponding to the total end leader board! 

And I ask for my classification  on the daily leader boards that I participate and they say that they communicate my request to the respective department ( trash ?).and I think maybe I can get an answer ( but I doubt )

Well If my total total points ended position was 19 , its mathematically IMPOSSIBLE to reach that place without having at least a very good daily position with a prize position

In my opinion, this was maybe a provider issue with the tournaments leader boards, And as the casino didn't have the leader boards of the provider, they resolve to try , not only to keep hiding all the information about the tournamen,t,but lying about it ( ) to try to solve the issue with the casino participants.

So the case is still not close , and I am keeping waiting for the rest of the results.. and as soon as they gave me an answer, if they don't give me a satisfaction and the information I am requiring I will have to move forward to action  and send  all logged information tournament that they took of and ask screenshotss..

I think the casino is having similar  troubles to others providers tournaments, because they are promoting and running it and they cant show the updated  leadearboards  neither taking in consideration with the bets placed.. So the big issue is mainly technician  , becaue this is a credible casino .

Thanks for you care and I will be soon letting know how this case will end! 

This is the infomation the casino have avout the tournament when it was running , that they took as soon as it ended. You can see thatis Its impossible to be in 19 place at te total when in the 14 days I never reach that first 150 places in the dailys leadarboards

Money Race Part 2

It’s WIN time! Join the exciting Money Race Part 2 tournament that runs from November 6-19. Play slots by the Booongo provider. Feel the vibes of victory and awesome cash prizes!

Time left

02

d

02

h

11

m

14

s

€ 90 000

prizes

1000USD

800USD

650USD

4

400USD

5

400USD

6

150USD

7

150USD

8

150USD

9

150USD

10

150USD

11

75USD

12

75USD

13

75USD

14

75USD

15

75USD

Show more

tournament games

No games found

TOURNAMENT RULES

1. Only real money rounds can participate in the tournament Money Race Part 2.

2. Only qualified players can claim the prize.

3. Money Race Part 2 starts on November 6 at 00:00 UTC and ends on November 19 at 23:00 UTC.

4. The tournament is divided into:

- The Regular part that takes place every day;

- The Series part that takes place from November 6 to November 12 and from November 13 to November 19.

5. The list of the slot games contributing toward the tournament's progress: Sticky Piggy, Green Chilli, Big Heist, Sun of Egypt 3, Sun of Egypt 2, Hit the Gold, Black Wolf, Magic Apple, Aztec Fire, 15 Dragon Pearls, Tiger Jungle, Aztec Sun, Sun of Egypt, Gold Express, Dragon Pearls, Magic Apple 2, 3 Coins, Scarab Temple, Queen of the Sun, Wolf Saga.

6. Winning mechanics for the Regular part is HSRM: Highest single round multiplier. Players will get points for the highest multiplier in a single round.

7. Winning mechanics for the Series part is HSRP: Highest single round payout. Players will get points for the highest payout in a single round.

8. The total Prize Pool to share is 90 000 EUR:

- 5000 EUR for each Regular Tournament, which is 70`000 EUR in Total for 14 tournaments from 06.11.2022 00:00 UTC to 19.11.2022 23:00 UTC;

- 20000 EUR for the Series Leaderboard. 10 000 EUR for each of the two Series.

9. Regular Tournament Prize Pool prizes attribution:

✔️ 1st place — €600

✔️ 2nd place — € 400

✔️ 3rd place — €200

✔️ 4 - 5th places — €150

✔️ 6 - 10th places — €70

✔️ 11 -20th places — €50

✔️ 21 - 50th places — €30

✔️ 51 - 100th places — €20

✔️ 101 - 150th places — €15

10. EXTRA LEADERBOARD Prize Pool prizes attribution:

✔️ 1st place — €1000

✔️ 2nd place — €800

✔️ 3rd place — €650

✔️ 4 - 5th places — €400

✔️ 6 - 10th places — €150

✔️ 11 -30th places — €75

✔️ 31 - 50th places — €50

✔️ 51 - 100th places — €35

✔️ 101 - 150th places — €20

✔️ 150 - 200th places — €15

11. Only real money bets count toward the tournament progress.

12. The minimum bet is €0.5 (and equivalents).

13. The minimum number of spins to be qualified is 100.

14. All points collected during the qualification stage are saved and considered for a player after passing the qualification. Non-qualified players are also shown on the Leaderboard, but stripped and in grey until they are qualified.

15. The leaderboard is updated instantly after each bet of any player.

16. With the enabled auto-payout feature Prizes are paid out automatically to winners who receive Win Pop-up after the Tournament is finished and final results are available on the Leaderboard.

17. Wager requirements: x10 times.

18. All winnings should be wagered within 14 days before they expire.

19. Mirax Casino has the right to change the tournament rules at any time without prior notice to the players.

20. Players from the following countries are not allowed to participate in the tournament: Albania (AL), Bulgaria (BG), Cyprus (CY), Croatia (HR), Finland (FI), Lithuania (LT), Latvia (LV), Macedonia (MK), Romania (RO), Slovenia (SI), Slovakia (SK), Serbia (RS), Sweden (SE), Bangladesh (BD), Belarus (BY), Moldova (MD), Ukraine (UA), Estonia (EE), Pakistan (PK), Belgium (BE), Syria (SY), Democratic People's Republic of Korea (DPRK), Iran (IRN), Cuba (CU).

21. Bonus abusers and bonus hunters are excluded from participating in the tournament.

22. All other Bonus Terms and Conditions apply.

Hello engrsc1,

We will forward your message to Casino Rep, and hope that they will clarify this to you as soon as possible. Please keep us posted.

Thanks, I will reply as soon as I have an answer from the casino, that I am already waiting some days ago .

I think they are with technical problems with the external tournaments , as they arent able to run on webpage the of the external casinos leader boards  updatet at any moment , and the don't give answers , information neither a justification . I should not be with this issue for shure.

Gratefully for your care

This casino told me that they are still waiting for the provider results , and it already past 25 days from the end of tournament. And now they are already running more 2 tournaments of the same provider and the only say "the leader board will be available when the tournament will over." 

Why to complain  ? this casino runs tournaments to getting the players depositing and play and don't show the leader boards updated, in the end they just hide the tournament information and they don't reply , They just do what they want! So I must start to warning all the others gambling sites too too about this, as they dont give any reply!

Thanks for your care

Rui

Hello engrsc1,

We will reach out to them again in order to speed this process if it's possible. Please keep an eye on this thread.

Dear Rui,

Please accept our apologies for the late reply.

Unfortunately, we ourselves are waiting for a response from the provider. To our deep regret, we have no updates for now. We will definitely contact you via email in case of any news.

Our team appreciates your patience.

Kind regards,
7BitCasino team

Thank for your reply :

I understand that´s not casino fault..but the casino in first didn't present any information about the provider issues, so anyone could guess about it, They just told us to wait, and wait.. 

In my opinion I should say that in this case, the Booogo provider should not be able to continue to promote their games in doing tournaments, if they can offer an updated information during and right after the end of it. It doesn't make no sense to participate in one competition, if we don't know anything about the classification, and its very upset to  wait , now for almost one month, to know about it.  The provider should have fix first their information issue and only after they could run any tournament. It only will prejudice everybody. 

I will keep waiting hoping that it wont take to much long now. 

Gratefully for your care

Hello engrsc1,

We hope that game provider will fix all of their issues, and will let you know what is happening with the tournaments. Please keep us informed.

Well , its strange that its already past 30 days since the tournament is over and the provider dont let the casino know any information about it and only have heard to wait, screenshots and  lies! 

And the casino are running more 2 tournaments of the same provider and don't give any information about the classification or leader boards.. This is not a normal delay ! there something wrong wit this issue

gratefully

Hello engrsc1,

We completely understand you and really hope that Game providers will provide us with the update regarding this matter as soon as possible and It's up to us to wait. Hope that Casino Rep will be up to date to inform us about any changes. Keep you posted.

Thanks ! I just think thats it all very strange that the provider don't give any justification to the casino , or to the participants of the tournament for more than one month. Ad the casino just don't know anything about it and keep running others tournaments from them with the same information problem. Thats one reason for the existence of the computers, to automate , and calculate operations almost instantly! 

If they dont pay until now, they probably wont pay anymore, and trying to make the participants to forget about it!

Thanks

Hello engrsc1,

We will ask them again if there are any updates about this matter. We really want to help you to resolve this issue as soon as possible. Please keep an eye on this thread.

Dear Rui,

We are deeply sorry, that you are waiting for a result for such a long time.

Our team makes everything possible in order to resolve the issue as fast as possible, but we are afraid, that it can take a little longer than we expected.

We kindly ask you to check your email, where we have offered you a special gift as sign of apology for your experience.

Thank you for your understanding.

Best Regards,
KatsuBet Casino

Thanks for your update .

I would be gratefully that you keep me informed and let us know as soon as the provider would inform the casino about the  tournament results

Gratefully

Hello engrsc1,

Please let us know when it's done. Hope that Game provider and Casino will be up to date.

7bitcasino- 
I’m livid , this is now the second time I have placed in a tournament and have not received my winnings upon the ending of the tournament . Last time it took you two weeks and over 30 hours of my times sitting on chat and going back and forth with emails just to get you to issue me my winnings. Here we are again I placed 18th in the twinkling tournament and I am owed €250. EVERY TIME YOU GUYS SAY  “we transferred it to the proper department “ and I don’t hear back for weeks , this IS NOT ACCEPTABLE. You have terms and conditions for a reason and it protects the player and you as well . It is illegal to not honor terms abs conditions as well as falsely advertising promotions that you have no intention of paying out. I want my money added to my account NOW this is absolutely unacceptable your casino is a mess I’m constantly being worn down to the point of actual tears and extreme anxiety from the lack of real support and the speed at which you handle things . I once contacted my vip manager 10 times a day via 3 different emails (because she said I should make another email because she wasn’t “getting my emails”) as well and had my request transferred via chat 3x a day for an ENTIRE MONTH AND NEVER GOT A RESPONSE , I gave up. This is not acceptable . Other casinos have their stuff together you guys are screwing us over left and right. I want my winnings I earned them and you owe me them it’s very simple . 

7bit  account email : jordanmbargen@gmail.com
My family attorney has reviewed your casino and my case and has found so many legal discrepancies . I am not asking for a hand out , I’m not asking for some difficult favor , I’m asking you to please manually issue the funds you owe me and do so immediately . And I’ll drop this, I just want what I earned is it really that hard? I’ll attach screen shots all having to do with my issue I feel like other people should be aware of this because I have been put through so much with the casino. i have barely scratched the surface of the absolute hell they have put me through and they undeservedly continue to profit from my business and loyalty. It’s not right 

Hello Jordanmbargen,

Thanks for reaching out to us. We will notify Casino Representative about your issue in order to help you. Please keep you posted.

my reply is to : engrsc1

It took me 2 weeks to receive my winnings from Boongo or 7bit when I won 5th place in the money race 2 tournament. This casino is so unprofessional and these winnings are promised to be payed out immediately upon completion of tournament! Weeks we wait! Months??? This casino is scamming people left and right and they can't even offer curtesy  free spins while we wait for winnings that legally should have been paid out immediately . It's so wrong . 

What I know is that i something wrong with the booongo provider tournaments results divulgation and prizes payments, and the this family casino, instead of trying to clarifying the participants of their issues, they are trying to bypass theirs problems by deceiving and despising their players without and trying to continue to their not so real tournaments and they dont admit!

Dear Jordan,

Thank you for the time taken to provide a review on our casino!

We are incredibly sorry to hear that you are disappointed with us. Our team makes everything possible to help our customers.

We kindly ask you to check your email, where we informed good news for you regarding the tournament.

We are grateful for your cooperation!

Kind Regards,
7BitCasino

Hello Jordanmbargen,

As Casino Rep clarified this, we will mark this case as Resolved.

Dear engrsc1,

Our team brings you our sincerest apologies for such a late response.

We have finally received a reply regarding a Money Race Part 2 tournament. To our regret, you were not on a list of winners, which is why any prizes were not issued to your account.

Hopefully, we will succeed in changing your mind and improving your experience with 7BitCasino.

Best regards,
KatsuBet Casino team

Shure thanks for your reply and information ! Can we access the 16 leaderboards winners results please? 

Best regards!

Rui

Dear engrsc1,

Thank you for your reply.

We regret to inform you, that information regarding the leaderboard is not available, as it was a network tournament. As much as we would love to, we cannot provide you with the list of the winners.

Wishing you a lovely day!

Sincerely,
KatsuBet Casino team

Hi! I've been a regular depositing player at 7bit casino for a couple of years now.   I am Canadian but have been staying in the states with my elderly mother since my dad passed away last year.  I'd never really won anything until recently but always loved the games available. My first win and withdrawal went through without any hiccup, but my second one (yesterday) has hit a speed bump. I've been waiting since 752 pm last night but live support and email to support keep telling me its been processed and just wait. That isn't making sense to me since I know withdrawal via btc are instant. Can you help? 

Jujuzakpr@gmail.com 

Julie Nunnelly

💘💘💘Update! Finally either got the right customer support agent or luck was in my side cause I asked via live chat for update and before the end of the conversation,  I was paid! 

7bitcasino.com is still a gave of mine!!

Some of the worst complaints out there will be here.

Great news Julie Nunnelly! Enjoy your winnings! 

Julie! I have also been waiting forever for my cash out .. why is it taking so long . I've  been waiting almost 24 hours and every other time my cash out has taken no more than 1 1/2 hours to reach me . Im really upset I need my winnings. I am so sick of hearing "please be patient " that's literally all these people at 7bit say, it's the absolute most unhelpful and vague answer in fact it's insulting . You cannot keep saying that when players are waiting far past the maximum advertised wait time for their transaction to process. In fact, under the faq and withdrawal times it clearly says , withdrawals via bitcoin (which is what I am using) have a processing time of - INSTANT. I  was just hoping they were behind and it wasn't some bad sign that they had taken this long.
 

Questions :

How long did you end up waiting by the time it was finally processed? ( im at 20 hours )
 

Finally,  what exactly did you say to the chat representative when you spoke to them ? I'm almost positive it was just a lucky coincidence however it couldn't hurt to know lol . PLEASE HELP ME.

Hello Jordanmbargen,

Could you please send us your Casino Username via private message so we can reach out to Casino Representative in order to help you?

It's now been 24 hours .. I'm going to lose my mind this is so frustrating I seriously want to cry and the worst part is, my winnings are from a special vip bonus that I have recieved and won from before and that was back in September. Anyways I got the bonus again it was 20 spins with no max cash out and I got it from my vip manager and I have received it once before. I have proof of the email and screen shots of the bonus and other validating evidence including the chat from the last time I got this bonus. This time will be no  different because this casino is a mess always , but what happened last time is the finance team didn't realize there were extra special terms with no max cash out and they denied my cash out and took all winnngs I had that were above $100 out of my funds when that was not supposed to happen. So I had to open chat and lay out the whole situation for the hundreth time with proof again of the bonus terms blah blah , and the agent apologized and refunded me the amount that was taken out of my balance which happened to be like 1,800$ . So this time it is happening again where I'll have to get denied first and then my funds be returned to me via chat and then I'll have to re start the cash out all over again. I've tried to explain this to the current agents and they refuse to help me at all in any way to annotate my cash out or my account so that the finance team won't wrongfully deny me and take my winnings like last time but instead will process my current cash out as it should be , especially when I'm 24 hours in to my waiting period which is ridiculous. So because of all of this I will have to go through this all over again like the first time I had this bonus terms except this time the wait time is astronomical compared to previously . I could accept it if it were only 1 1/2 hours each cash out . But over 24 hours each time and I am expected to go through this immediately after this one is messed up- is just not okay. This is such a mess I am so stressed out constantly .  
i have proof of the bonus directly from my vip manager , and other screen shots to assist that proof, as well as screen shot of the chat where they fixed the denied cash out and refunded me my money the first time. So everything could be handled differently this time but the chat agents aren't listening to me they just keep saying "I'm begging you wait , wait patiently " . That's easy to say when you don't have your money being kept from you when you need it the most! 
sorry for the long message I'm just really upset 

Hello Jordanmbargen,

Thanks for clarifying this to us. We will forward all of your concerns to Casino Rep and hope that you will get an answer as soon as possible. Keep you posted.

They denied my cash out took the money, and are not honoring my vip managers special terms no max cash out. I gave proof of the offer as well as proof of the chat conversation that took place when this happened to me the last time I received this offer . The agent was able to add the funds back into my account that they wrongfully took from me which was nearly 2,000 this time it is $2,000 that they have taken from me. I already waited 2 days for my cash out they NEED to give me my money back . I was counting on that money my dog stopped eating and I need to go to the vet and they continue to argue with me and tell me they transferred me to a different deparnent which when they say that takes days often weeks to get a resolution . I cannot wait that long my dog is going to die . They are driving me nuts they always do this to me I'm literally crying and so stressed out . The pathetic part is this special terms bonus was offered to me as an apology for all of the crap they have put me through and the pass maximum wait times they have made me sit through days and weeks after I am supposed to be paid out winnings from tournaments and stuff. I can't stand this casino right now they are holding my dogs life in their hands by withholding my winnings . 
the first screen shots are of the email where the offer is clearly given to me with all of the date and sender details visible . The second screen shot is proof that my account recognized the bonus terms because under normal circumstances when you have a bonus with a max cash out once you meet the wagering requirements, any amount above the max cash out is immediately removed from your account and you're left with the max cash out . So the that screen shot shows that did not happen bechase I had no max cash out and it shows that my withdrawable amount was the entire 2,100 $ not $100.(will only let me add 4 photos so i can give the last photo mentioned upon request to anyone)  The final two screen shots are of the chat from three months ago where when I was at this exact point the chat agent apologized and refunded me the amount . I need my money back NOW . Please I'm begging you I shouldn't have to fight this hard for my money . It's always like this with you guys 

Hello Jordanmbargen,

We are waiting for an update from Casino Rep. We will forward this post to them and additionally inquire about this matter. Keep you posted.

Dear Julie,

Thank you for sharing your feedback.

We are glad to hear that the request was successfully processed.

In addition, all withdrawals are processing in order to the queue. Once the transaction was successful on our side, it will be sent to your payment account instantly. However, the processing time for some providers may differ.

Should you have any questions, do not hesitate to contact us. We always remain available to handle any future concerns you may have.

Sincerely,

7BitCasino team

Dear janscasino,

Thank you for your reply.

We are sorry to hear that you have got negative impression of our casino. If you have any concerns, please, contact us via email support@7bitcasino.com we will do our best to make your experience better.

Hope for your understanding

Sincerely,

7BitCasino team