24VIP Casino, Superior Casino, 888 Tiger Casino, Rich Palms Casino, Lucky Tiger Casino, Shazam Casino Support and Complaints Thread

Hello samuca,

We're glad that your issue is resolved now and your payout is processed  

We'll mark your complaint as RESOLVED.

Hi , I played for a long time ago in a Superior casino, made a deposit about year ago and sent documents.
Tried to contact support recently without success, the withdrawal of funds gives me an error,
if you can figure it out I would be awesome for me !

Hello lundbergbet,

Could you please advise which documents you have already provided and when exactly did you send the last one? 

Have you provided all the required documents?

Yes, passport id and utility bill with address.
Sent documents a long time ago, probably a year , and received a notification of their receipt.
Last deposit was also about year ago

Hello lundbergbet,

Please provide us with your casino username via private message. 
 

Please be patient, since it is the Orthodox Easter holiday in Serbia until Tuesday.

Thank you

thank you , already sent

Hello lundbergbet,

We received your account details.

We are going to contact casino representative in order to resolve your issue.

 Keep you posted.

Hello lundbergbet,

We are waiting for a response from Casino side. Once we get some update we will let you know immediately.

Keep you posted.

Thank you.

Dear lundbergbet,

We have contacted the Finance Department of Superior in regards to the matter you addressed us with.

Please kindly note that one of the documents required for setting up your account for withdrawals is still missing, the Finance notified you previously about this one via email. Please submit it to the Finance Team to be able to request a payment.

In addition, your account needs to be verified over the phone. Please kindly contact the Customer Care Team for assistance.

Regards,
Superior Casino team

Avoid lucky tiger casino.  deposited several times, played, never won and deposits were immediately sucked up without a chance of a win.  Management had accused me of a chargeback on a card, when I only used bitcoin .  when i provided evidence of a statement they requested through chat, they replied that they needed additional info to remedy the situation, so i provided it, and was then told that they needed to further investigate even when they said proof of the last verification they requested was submitted, and accommodated confirmation of my dispute, in which it did.  STAY AWAY.  

Hello nikkilm222, 

Sorry to hear about your negative experience with Lucky Tiger Casino. Is there anything we can do to help? Please let us know.. 

Hello nikkilm222, 

Could you please tell is there anything that we can help you with? 

Thanks in advance.

Hello nikkilm222, 

We will be closing this complaint due to inactivity of submitter.

888 Tiger Casino is nonresponsive to all forms of request for support. I have left several messages in the chat box they have on site specifically for support questions and help.  I have sent several emails to the support addy provided on the site as the email address for support.  I tried the phone number listed and that number is BOGUS! I am trying to contact this casino to get help making a withdrawal.  I have sent in the docs needed for verification and followed up with several emails asking for confirmation that the docs have been received.  

All in all, I need to know how to REALLY contact this casino.  Because so far with no answers or return communication I'm beginning to believe this is an online scam that is pretending to be a casino.  They are just taking the money deposited then ignoring all customer support inquiries.  

Aileen Dodge 

Now I can't even connect to this casinos site??  This is VERY SKETCHY and has really heightened my suspicions on the legitimacy of this casino!!!

Hello Aileen Dodge,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you?

Thanks in advance.

Sent the information you asked for in a private message.  It will be nice to know if you are ever able to contact anyone from this online casino front! 

Thanks for any help you give, I honestly appreciate the fact that you have offered to help with this whacky situation. 

Aileen M. Dodge

FYI  The following post is strictly my personal opinion.  I am new to online gambling so as you read this post please take into consideration my knowledge of online casinos is very limited!!! 

So I have been reviewing some of the most recent complaints regarding 888 Tiger Casino and on March 29th 2023 this message was left regarding a complaint   

Please be kindly advised that due to the technical issues that have happened to the processor, making deposits and requesting withdrawals as well as accessing chat are not available at the moment. However, the winnings has been already sent by the Finance Team to the Bitcoin wallet provided, that is why it is not on your balance anymore. You have been informed over the email accordingly.

Kind regards,
888Tiger Casino team

 SO is this still the case with 888 Tiger casino?  For this casino to withhold this information from customers is WRONG!!!  And the only reason I can think of that a casino would withhold such information is a reason that financially benefits this casino and could have a negative monetary impact on the consumer.   If this does happen to be the reason behind the lack of communication from this casino and it's avoidance in granting withdrawal requests from customers. Then this casino should be BLACKLISTED until it has solved all of the technical processing issues it has.  

I have a feeling that some of these technical issues 888 Tiger casino is experiencing have also been happening with the other casinos this casino is associated with.  The reason for this is that one of the complaints in April gave a screen shot example of an error the customer received when attempting to make a withdrawal from Superior casino and it is the very same error message I have been getting.  Perhaps these technical processing issues involve all the casinos within the SuperiorShareGroup?  Something that should be looked at for the protection of all current and future customers looking at the use of these casinos! 

Aileen Dodge

Hello Aileen Dodge,

Thanks for sharing your experience with this Casino and your account details. We will get in touch with Casino Rep to inquire about your concerns, and hope that they will get back to you and reply to your post as soon as possible.

Keep an eye on this thread for any updates.

Thank you for your understanding and patience.

Dear Aileen,

Thanks for your request!
We are sorry to see you disappointed. Please be notified that the casino processor indeed experienced the technical problems. However, the matter had been fixed, and your gaming account was approved for requesting withdrawals. You were emailed about that by the Finance Department representative.

Please feel free to request your payout as well as contact our Support 24/7 in case of any difficulties.

Kind regards,
888Tiger team

I made a legitimate deposit at 888 tiger of $25. I won about over 500 and I'm having trouble withdrawing there's no response. M***** is the username for my acct there. m******@gmail.com is the email. 

Hello geedealy,

Thanks for reaching out to us and exporting your issue. 

May we ask has your account been verified before you request a withdrawal?

Thank you for cooperation.

PLEASE HELP!! POTENTIAL CROOKS

888TIGER THIEVES 

I don't know if these folks don't mind the the site on the weekends or what but they are blatantly ignoring me, my emails, and calls! I made a deposit by crypto(BTC) legitimately won. And now I'd like what's mine. 

I've met T&Cs all that jazz.  I Just need some assistance to push this forward. 

David W.

Geedealy

m*******(888 Tiger username)

Hello geedealy,

Could you please tell us has your account been verified before you request a withdrawal?

Thank you.

I sent it required docs before I attempted. There's no communication AT ALL other than auto emails coming back

I sent it required docs before I attempted. There's no communication AT ALL other than auto emails coming back

SAME DEAL WITH MY ACCOUNT

Hello geedealy,

We will get in touch with Casino Rep regarding this matter, and once we hear back we will let you know.

Please keep an eye on this thread for any updates.

Thank you.

Concerning my issue with 888Tiger. The one hundred dollars on there before I deposited was a ndb for signing up. They then said I over bet as to not pay out. I don't care about that first one hundred if it makes it easier for the deposited wins

Hello geedealy,

Let's wait for their clarification and then we can give our opinion. Once they provide us with the information we will get back to you.

Keep an eye on this thread.

Thank your for cooperation.

Will do noprob

Is there any word yet my friend? 

SO 888Tiger Team I guess those technical issue responsible for the lack of communication between this casino and customers is still an issue???  Could you PLEASE transmit my withdrawal.  The reason I am asking in this follow-up message it because I have tried all other means to get in touch with this casinos support staff . And I cannot tell if the casino actually is getting every chat question or email sent the right department .   

All I want is my winnings to be transmitted.  So could you please get this done?    

Aileen M Dodge

PS Sorry LCB for using your forum to try and reach this casino.  But the only time I have ever been able to communicate with this casino has been when Someone from LCB has found a way to get some communication happening between the customer and this casino. 

Hello geedealy, Aileen Dodge,

Casino Rep got back to us and said that she will be following up those complaints and get back to you as soon as possible.

Keep an eye on this thread for any updates.

Thank you for your patience and understanding.

Thank you Berks. Will do

Thanks Berks I'll let you know what happens.

Dear geedealy,

Please be kindly notified that the casino processor experienced the technical problems. That was the reason you did not receive a response for some time. Fortunately, everything has been fixed.

Please be advised that the casino has never received any paperwork from your email.

In addition, we were informed that the winnings are subjected to voidance due to violation of the bonus terms. Please kindly note that as per 888 Tiger Terms and Conditions, during an active bonus, the maximum bet amount allowed is $10. Please be informed that the bets, placed during your play, exceeded $10, therefore, the promo terms were violated. We had also informed you about this violation on January, 24 here on the forum as well as sent your gaming report to LCB admin.

Please be reminded that the deposit that was associated with the coupon code will be returned to your gaming balance. The gaming report has been provided to you by the Finance representative via email.

Should you need a more detailed explanation or gaming report, we highly recommend to get in touch with the Finance representative through the email or contact the 24/7 support team.

Kind regards,
888Tiger Casino team

The winnings are from my 25 dollar deposit!! 

I don't care about the first one one hundred dollars keep it. I deposited 25 and won the rest

Here's proof of my verification

"Please be kindly notified that the casino processor experienced the technical problems. That was the reason you did not receive a response for some time. Fortunately, everything has been fixed."

This is exactly what I was told and was also stated in the previous message I received from SuperiorShareGroup!  

Do you have a new one for me?  Why hasn't this Casino transmitted my withdrawals?  

And I wouldn't have to post this question on LCB website if the communication technical difficulties this casino has had were actually FIXED!!! 

COULD YOU KINDLY GET THE FINANCIAL DEPARTMENT TO TRANSMIT MY BITCOIN WITHDRAWALS TODAY!!! 

"The above comments are strictly posted for the SuperiorShareGroup Casino rep! The individuals of LCB have been fantastic in helping resolve this issue.  Without their help and guidance this issue would have continued forever!!! "

SINCERELY,

Aileen M. Dodge 

You guys are a bunch of crooks and you're getting away with stealing people's money you know good God damn well that I made that deposit and won the rest of that chunk of money which would be about $413 you guys just don't want to pay out post

I'm not talking about the sign up bonus either. That matter was settled long ago.

Dear Aileen,

Thank you for contacting us.
Please be kindly notified that both of your payment requests has been approved and sent to the BTC address provided.
Please feel free to contact the Finance or Support should you have any questions.

Kind regards,
888Tiger Casino team

Dear geedealy,

Let us review your gaming history and remind you that your playable balance was credited with a $50-no-deposit bonus 1/03/2023 22:39:40. This bonus comes with the fixed maximum cash out of $100.

The wagering requirement was completed 1/04/2023 18:20:38 with the balance of $102.40.

The deposit in amount of $24.80 was made by you 5/20/2023 23:19:52. Please be kindly notified that it was placed on top of the winnings from the no-deposit coupon ($100), and you continued playing. The total amount of your win and purchase preserves the conditions of the initial coupon, which makes the current balance non-withdrawable due to violation of the bonus terms by placing bets over $10 allowed (gaming report provided earlier).

Kind regards,
888Tiger Casino team

Then give me my 25 bucks back 

You guys are on freaking believable I hope you guys fail miserably as a business. That's bad business practice here in the US anyway must be different down there Curacao wherever the hell you are.

When that issue was closed over 3 months ago, then why did you keep the money in the account all this time so when I did deposit you pull this b*******if it was closed why was the money still there!!? I want a logical answer cuz it doesn't make sense to me f****** crooks

I really hope you send me my $25 that's rightfully mine. well all the money in that accounts rightfully mine except for that hundred. Here's my Bitcoin ====>

bc1qzhgzm6kf2nwxn0vsq4dqlp9ee09xc5gawpz9hh

Make it happen today please and you won't here from me again. 🖕

Burks I have finally received my withdrawal. Thank you so very much for your help.  

To the SuperiorShareGroup Casino rep, Thank you any actions you took to get this issue settled today.  I sent a confirmation response email to the financial department as they ask me to.  Within that email I thanked them and told them that I did enjoy playing at this online casino. However, I will not play there again until I know for sure that all your technical processing and communication issues have been settled and taken care of permanently!!! 

Sincerely, 

Aileen M. Dodge