1xSlots Support and Complaints Thread

Hello Đỗ Nguyên,

Thank you for sharing your account details with us. We will notify Casino Rep in order to help you.

Keep you posted.

Hello. We collected the information and had passed it to the provider for the second time. As soon as we get the answer from them, I will write in this thread.

Best, 1xSlots team

Is there any new information? Please update to let me know, I don't want it to pass in silence.

Hello Đỗ Nguyên,

We will remind them in hopes that we can get a proper clarification.

Keep you posted for any updates.

Hello. This complaint is in progress. We have not yet received a response from the provider. As soon as we get a response. I will post the information in this thread. 

Time passes without any response, while the round history is still saved, are you really processing it?

Hello Đỗ Nguyên,

We will reach out to the Casino Representative again to see if we get some feedback on this.

Keep you posted.

Hello Đỗ Nguyên,

We have reached out to the Casino Representative again.

Keep you posted.

Hello Đỗ Nguyên,

We have reached out to the Casino Representative again.

Keep you posted.

Hello Đỗ Nguyên,

We have to mark this complaint as Unresolved because we never received a response from the casino regarding your case, despite our repeated attempts to contact them.

Hi @Eowyn

Thank you for trying to help me, it seems they did not care about this, because in the email I first complained to them the processing was very fast, I am a VIP customer of them, but since This time I decided not to play there anymore.

Hello Đỗ Nguyên,

We will reopen this complaint and notify you if we hear from them.

Regards,

Eowyn

Good day. Sorry for such a long wait! We have received a response from the provider and credited the amount of 5 284 250 VND to your player account. Best Regards, 1xSlots team

Hello Đỗ Nguyên,

Can you please confirm the casino representative's reply? 

Thank you!

We will mark this complaint as Resolved then.

Keep us posted!

Hello Đỗ Nguyên,

Any update?

Hello Đỗ Nguyên,

We will close this complaint and mark it as Resolved.

Hi. I more five years play in 1xslots.only love this casino. Withdraw is so Fast. But i think for old Player and loyalty after go in next level can send gift bonus. I Now try for level 7. And i not Know why no see tournament in mobile. But in pc i see all tournament. Thanks

Hello javad229,

Can you please send us your casino username/id via private message so we can reach out to the casino representative and check out your promo status?

Thanks!

Hi 1xslots mng are u on?

I have problem in cashback. If u on Tell me. Tnx

Hi javad229,

Have you contacted their support team?

If not, here are contact email addresses: support-en@1xslot.com, security@1xslot.com, complaints@1xslot.com

If they don't want to assist you or are not responsive, please let us know.

Hi  javad229,

Since we received no feedback from your side, we will CLOSE this complaint due to the submitter inactivity.