1xSlots Support and Complaints Thread

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Last post made 2 months ago by Bixy
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  • Cyprus Casino Rep 32
  • last active 16 hours ago

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  • Berks
    • Replied by
    • Berks
    • at Nov 21, 23, 04:08:51 AM
    • Serbia Mighty! Member 4535
    • last active 6 months ago

    Hello Đỗ Nguyên,

    Thank you for sharing your account details with us. We will notify Casino Rep in order to help you.

    Keep you posted.

     

     

  • 1xSlots
    • Replied by
    • 1xSlots
    • at Nov 22, 23, 02:39:50 AM
    • Cyprus Casino Rep 32
    • last active 16 hours ago

    Hello. We collected the information and had passed it to the provider for the second time. As soon as we get the answer from them, I will write in this thread.

    Best, 1xSlots team

  • Đỗ Nguyên
    • Replied by
    • Đỗ Nguyên
    • at Nov 30, 23, 12:00:42 AM
    • Newbie 5
    • last active 6 months ago

    Is there any new information? Please update to let me know, I don't want it to pass in silence.

  • Berks
    • Replied by
    • Berks
    • at Nov 30, 23, 02:30:11 AM
    • Serbia Mighty! Member 4535
    • last active 6 months ago

    Thanks for this post from:

    Hello Đỗ Nguyên,

    We will remind them in hopes that we can get a proper clarification.

    Keep you posted for any updates.

     

  • 1xSlots
    • Replied by
    • 1xSlots
    • at Nov 30, 23, 03:17:58 AM
    • Cyprus Casino Rep 32
    • last active 16 hours ago

    Hello. This complaint is in progress. We have not yet received a response from the provider. As soon as we get a response. I will post the information in this thread. 

  • Đỗ Nguyên
    • Replied by
    • Đỗ Nguyên
    • at Dec 11, 23, 11:50:24 PM
    • Newbie 5
    • last active 6 months ago

    Time passes without any response, while the round history is still saved, are you really processing it?

  • Complaints Moderator
    • Replied by
    • Complaints Moderator
    • at Dec 12, 23, 04:22:38 AM
    • Serbia Super Hero 1655
    • last active 3 months ago

    Thanks for this post from:

    Hello Đỗ Nguyên,

    We will reach out to the Casino Representative again to see if we get some feedback on this.

    Keep you posted.

  • Complaints Moderator
    • Replied by
    • Complaints Moderator
    • at Dec 15, 23, 03:34:12 AM
    • Serbia Super Hero 1655
    • last active 3 months ago

    Thanks for this post from:

    Hello Đỗ Nguyên,

    We have reached out to the Casino Representative again.

    Keep you posted.

  • Complaints Moderator
    • Replied by
    • Complaints Moderator
    • at Dec 18, 23, 08:54:28 AM
    • Serbia Super Hero 1655
    • last active 3 months ago

    Hello Đỗ Nguyên,

    We have reached out to the Casino Representative again.

    Keep you posted.

  • Complaints Moderator
    • Replied by
    • Complaints Moderator
    • at Dec 20, 23, 06:17:18 AM
    • Serbia Super Hero 1655
    • last active 3 months ago

    Hello Đỗ Nguyên,

    We have to mark this complaint as Unresolved because we never received a response from the casino regarding your case, despite our repeated attempts to contact them.

  • Đỗ Nguyên
    • Replied by
    • Đỗ Nguyên
    • at Dec 21, 23, 02:43:24 AM
    • Newbie 5
    • last active 6 months ago

    Thanks for this post from:

    Hi @Eowyn

    Thank you for trying to help me, it seems they did not care about this, because in the email I first complained to them the processing was very fast, I am a VIP customer of them, but since This time I decided not to play there anymore.

  • Complaints Moderator
    • Replied by
    • Complaints Moderator
    • at Dec 21, 23, 04:32:30 AM
    • Serbia Super Hero 1655
    • last active 3 months ago

    Hello Đỗ Nguyên,

    We will reopen this complaint and notify you if we hear from them.

    Regards,

    Eowyn

  • 1xSlots
    • Replied by
    • 1xSlots
    • at Jan 17, 24, 02:17:02 AM
    • Cyprus Casino Rep 32
    • last active 16 hours ago

    Thanks for this post from:

    Good day. Sorry for such a long wait! We have received a response from the provider and credited the amount of 5 284 250 VND to your player account. Best Regards, 1xSlots team

  • Complaints Moderator
    • Replied by
    • Complaints Moderator
    • at Jan 17, 24, 06:19:25 AM
    • Serbia Super Hero 1655
    • last active 3 months ago

    Hello Đỗ Nguyên,

    Can you please confirm the casino representative's reply? money

    Thank you!

    We will mark this complaint as Resolved then.

    Keep us posted!

  • Complaints Moderator
    • Replied by
    • Complaints Moderator
    • at Jan 18, 24, 08:31:31 AM
    • Serbia Super Hero 1655
    • last active 3 months ago

    Hello Đỗ Nguyên,

    Any update?

  • Complaints Moderator
    • Replied by
    • Complaints Moderator
    • at Jan 24, 24, 01:24:16 AM
    • Serbia Super Hero 1655
    • last active 3 months ago

    Thanks for this post from:

    Hello Đỗ Nguyên,

    We will close this complaint and mark it as Resolved.

  • javad229
    • Replied by
    • javad229
    • at Apr 03, 24, 07:14:25 PM
    • Iran Jr. Member 84
    • last active 19 days ago

    Thanks for this post from:

    Hi. I more five years play in 1xslots.only love this casino. Withdraw is so Fast. But i think for old Player and loyalty after go in next level can send gift bonus. I Now try for level 7. And i not Know why no see tournament in mobile. But in pc i see all tournament. Thanks

  • Complaints Moderator
    • Replied by
    • Complaints Moderator
    • at Apr 04, 24, 02:47:35 AM
    • Serbia Super Hero 1655
    • last active 3 months ago

    Hello javad229,

    Can you please send us your casino username/id via private message so we can reach out to the casino representative and check out your promo status?

    Thanks!

  • javad229
    • Replied by
    • javad229
    • at May 10, 24, 09:46:28 AM
    • Iran Jr. Member 84
    • last active 19 days ago

    Hi 1xslots mng are u on?

    I have problem in cashback. If u on Tell me. Tnx

  • Bixy
    • Replied by
    • Bixy
    • at May 13, 24, 04:01:25 AM
    • Serbia Moderator 4281
    • last active 8 hours ago

    Thanks for this post from:

    Hi javad229,

    Have you contacted their support team?

    If not, here are contact email addresses: support-en@1xslot.com, security@1xslot.com, complaints@1xslot.com

    If they don't want to assist you or are not responsive, please let us know.

  • Bixy
    • Replied by
    • Bixy
    • at May 16, 24, 03:29:47 AM
    • Serbia Moderator 4281
    • last active 8 hours ago

    Thanks for this post from:

    Hi  javad229,

    Since we received no feedback from your side, we will CLOSE this complaint due to the submitter inactivity.

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