To all online casino players !!!

look how they have been manipulating the terms and conditions and making player in a deadend even reaching 1 Million Usd/Euro as winnings.

A compulsive gambler finds themselves unable to collect their winnings, ultimately resulting in either a refund of their last deposit if self-excluded or the loss of their entire balance due to their gambling addiction. In either scenario, the casino stands to profit. If you convey your concerns tactfully to the customer support or VIP manager in order to protect your winnings, your worries will be dismissed and ignored, even if you hint indirectly, such as mentioning losses of $15k in a single round or expressing difficulty in resisting temptation.

Even if the issue is brought to the attention of regulatory authorities, this operator will go to great lengths to manipulate the truth and distort facts in order to sway the regulator's opinion in their favor and shield themselves from accountability.

I'll attach here the previous versions of terms and conditons and the new ones where you could spot easily that you have no way according to the previous terms as a problem gambler to withdraw your reached winnings. And now they they throw in a boating word that they will help you close the account without clarification ! 

Avoid them as long as you can because you will end up losing time, money and gain a compulsive gambling disorder !!!

Hello rexola23,

We will get back to you asap.

Keep you posted.

Good evening Eowyn,

thank you so much for your quickest intervention.

I'll be at your disposal if you need any further information or evidence supporting my claim.

Hello rexola23,

We have reached out to the casino again.

Keep you posted.

Hello Eowyn,

thank you so much for your intervention.

Looking forward to hearing any updates.

Dear Customer,

Thank you for reaching out.We would like to inform you that your query is currently being discussed on a different complaints resolution platform, where a decision is yet to be made.Therefore, we recommend you to wait for the decision to be made there.

Best regards,
Wazamba

Hello rexola23,

We will have to wait for the casino's final decision.

Keep you posted.

Hello Eowyn,

It's pure negligence and discard and you will notice it by yourself i mean we're talking about 15 months and the operator just copy and paste the reply !!!

Hello rexola23,

Our hands are tied unfortuantly; we have done everything within our power.

Hopefully, this case will be resolved. We will mark this complaint as Resolved, as stated earlier, because we have completed all necessary steps on our end.

Good luck!

Hello Eowyn,

Just saying "good luck" doesn't do much when dealing with these fraudsters. Action should be taken against them instead.

It's been over 15 months now, and there's still no solution in sight. Even though I've followed all the right steps the operator has been and still lying to avoid facing the truth.

I don't really understand why you will be marking the complaint as resolved when it's clearly not fixed. Their latest response shows they're not really trying to make a decision. On other platforms stated from their side, it's still waiting for the regulator's decision but the regulator haven't replied because the operator has been faking every single details about the circumstances.

It's not fair, and it's not right but I believe I'll get justice eventually sooner or later !

Hello rexola23,

We have marked it as Resolved only because we have done everything within our power.

It is not generally resolved; you still have an ongoing complaint, and we are aware of that.

Thanks for your understanding!

Rabona Casino - I am fully disappointed due the delayed payment

I have already waited as long as possible, all the deadlines requested and estimated by RABONA. I'm tired of waiting. My only choice was to resort to an external complaint here.

My account is 100% verified (photo document front and back + photo of my face + utility bill address + photo selfie holding my document in hands with page Rabona being displayed in back + full history transactions of my bank account in last 2 months). All sent, all accepted and verified.

I have requested withdrawal. I sent 3 mail messages during this last 7 days, they never replied 1 of this, never, nothing. The chat support service too does not solve anything, only say custom replies, copied and pasted as robots, saying for to wait, wait, wait, with this the days are passing

I'm starting to have doubts if this is an honest site or a scam, if they really have the money to pay anyone who makes even a small profit like me, if it's a site that just wants to receive money and deposits, a site that doesn't pay anyone

This is, WITH ABSOLUTE CERTAINTY, the worst website that can exist. They just try to buy time, make customers cancel withdrawals, play until they lose, so they never have to make a withdrawal payment.

This is total nonsense! I deposited there on April 19th, my first withdrawal was on the 20th. Today is the 30th and nothing happened, I wasn't paid, I didn't receive a response to any of the several email messages I sent in those days. And the initial deadline was 3 days to receive! There are already 10!

They ask for information to verify the account far beyond what is necessary, it takes them 3 days to order a new thing (or the same thing they already ordered), they don't work Saturday and Sunday, in other words, a typical attitude for time to pass and the customer to give up , lose the money, not withdraw anything

First they asked for a photo and the front of the document, and a photo of their face taken live with their cell phone. I sent it, it was accepted

Then they asked for proof of address. I sent. It was accepted

Then they asked for a selfie with the document in hand and the Rabona website open in the background of the photo. I sent. It was accepted

Then they asked for the transaction history of my bank account (which I used to deposit into my Rabona account), they asked for the last 30 days (from March 19th to April 19th, which was the day of my deposit). I sent EVERYTHING from my bank account, from March and April, everything, every pdf generated by my bank's app for these 2 months, including showing ALL TRANSACTIONS without omitting anything, my balance, my statement, I went to an ATM and also withdrew the printed paper of my statement to send them a photo of everything from March and April. I sent. It was accepted

They then asked for information about what was a deposit into my bank account immediately prior to the deposit at Rabona, of the same amount. I explained that it was a cash deposit that I made personally and directly into my bank account (I took a photo of the paper of this receipt, as well as several other proofs of deposits that I personally made into my bank account). I sent it, it was accepted

In other words, they ask for things from times when the customer wasn't even a customer of the site. They keep looking for something to have a reason not to pay the user or to waste time, save time, make the customer give up and cancel withdrawals, play and lose. This is absurd! Forcing the player to show transactions from months ago when the person didn't even play on the website, and showing transactions that he made until after the deposit he made on the website, this doesn't make any sense, it just shows that they want to make time pass

If the problem is with a payment provider and you are unable to make payment by international bank transfer, be honest and tell me, and I can send you the address of my Bitcoin wallet, if it is easier for you (I saw in other complaints here that you this way they solved other players' problems)

In the chat they don't respond at all, sometimes they close the chat without typing a single word. Emails do not respond. When they respond in the chat, they are ready, standardized responses, like robots, apologizing for the delay and saying "everything is ok with your account and your payment, tomorrow you will receive it, wait", the next day the same thing, "wait," " wait", "wait", "tomorrow", "tomorrow", "tomorrow". And nothing happens!

3 days ago one of the people in the chat apologized, saying that they were wrong, for the delay, that they were experiencing difficulties, confessing the error, asking me to wait because I would definitely receive it on Monday (which was yesterday) My payment was already in the final phase. That they recognized their mistake, that I was right, that they understood my frustration and sadness, that nothing they said would make their mistake not happen, they asked me for confidence. I accept, I hope. It arrives on Monday and I don't receive it. It was just lies, to buy time, to make time pass

They need to understand that players also have their responsibilities and obligations to fulfill. If they create an online gaming company, they must know that players will lose but also some will win and need to be paid

Worse than the feeling of depositing, playing and losing, is depositing, playing and not receiving what you won. This is a total lack of respect for the customer and fair play! It's dishonesty, it's theft!

I am willing to give my Rabona account password and bank account password temporarily to any LCB administrator, and provide any of the files and photos I have uploaded to Rabona, in order to show that everything is correct and only the Rabona is not fulfilling its role as an honest gambling company!

I want them to pay me the 3 pending withdrawals and my entire current account balance. Everything, without exception. In my bank account or, if they prefer, in my Bitcoin wallet. I'm tired of waiting, I can't wait any longer. I want my money!

I am fully disappointed with Rabona delayed payment!

I have already waited as long as possible, all the deadlines requested and estimated by RABONA. I'm tired of waiting. My only choice was to resort to an external complaint here.

My account is 100% verified (photo document front and back + photo of my face + utility bill address + photo selfie holding my document in hands with page Rabona being displayed in back + full history transactions of my bank account in last 2 months). All sent, all accepted and verified.

I have requested withdrawal. I sent 3 mail messages during this last 7 days, they never replied 1 of this, never, nothing. The chat support service too does not solve anything, only say custom replies, copied and pasted as robots, saying for to wait, wait, wait, with this the days are passing.

I'm starting to have doubts if this is an honest site or a scam, if they really have the money to pay anyone who makes even a small profit like me, if it's a site that just wants to receive money and deposits, a site that doesn't pay anyone...

Hello santos87,

We are sorry to hear that you are having this kind of issue.

According to their terms and conditions, they usually verify documents within 10 days and additional procedures are potentially required.

Please send us your casino username via private message so we can get in touch with the casino rep.

Please be patient, since it is the Orthodox Easter holiday in Serbia until Tuesday.

Thank you

Hello santos87,

We have contacted the casino representative and inquired about your case. As soon as we hear back we'll update you on this thread. 

Hello, @Anchi, friend. My account is verified there, yes

But still, I didn't get any payment. Support remains the same. Rabona continues to give robot-like responses in the chat, telling us to wait, wait, wait. They just apologize for the delay, promise to pay the next day and that day never happens.

I've been reading lies, excuses, saying they're sorry for the delay, the inconvenience, the frustration for more than 20 days. Promises saying that my payment is close to completion, which will happen soon, at the same time that no email is answered by support

Now, we have arrived on another Friday, the site does not work on Saturday and Sunday. In other words, there goes another 3 days on hold, without my payment.

I just need them to pay my 3 outstanding payments and my entire remaining balance, in full, straight to my bank account. @7StarsPartners can you expedite this today? If it is easier to pay by cryptocurrency, I can send my Bitcoin wallet address if this is faster than sending it to my bank account

Hello santos87,

We'll contact the casino rep again and request an update on your case. As soon as we hear back we'll update you on this thread. 

Hello santos87,

The casino representative got back to us and informed us that they processed your cashouts, please confirm this so we can mark the complaint as resolved. 

Hello tough_nut , I came back here to inform you that, despite all the delay, the company Rabona started making my payments, I have already received some withdrawals this week.

Despite the delay, they do pay (they claimed to be experiencing some difficulties and a high volume of services)

Yes, I had a lot of headaches, I complained in some places (like here), but in about 20 days I received the first payment. I don't know if it will be like this with all customers, or just some, or if it will happen again with someone. I don't know if it depends on the payment method (I use a bank account), I don't know if crypto and virtual wallets aren't faster or not, I don't know if they paid just because I exposed them on review sites and forums.

However, just the fact that they paid means a good thing. For those who don't have an account there, I recommend that you create an account and play, because if it was a dishonest site you wouldn't have paid. And at least here, on LCB, in previous complaints, they appear and resolve the vast majority of cases (obviously, if the customer is honest and does everything correctly, sends all the information they ask for). Just be prepared to possibly need a little more or a little less patience

Now, I want to thank all the forum admins and readers here

Thank you very much Anchi, Melcb and tough_nut!

Good luck in your games too

Thank you for the update santos87, we consider your complaint RESOLVED. 

Good morning. Unfortunately, Rabona once again started delaying payments and giving the same answers and promises that did not materialize.

They give 3 business days to make the payment and they didn't fulfill my last withdrawal

It's already been waiting for 7 days. I don't want to spend 20 days waiting for this again and reading support promises that they don't honor

Hello santos87,

We'll contact them and inquire why is there a delay in your payments. Keep you updated on this thread. 

Good morning

I received payment today. Thanks to everyone on the LCB team, again!

Thank you for informing us santos87. Enjoy your winnings 

Return my winnings.

I am very sad that yoyocasino is treating its players so poorly and not giving me my winnings. For about 3 months, I have not been able to log into my account. Every time I try to log in, an error pops up. I have written to the support email dozens of times but have not received a single response.

In the live chat, they constantly promise that they will contact me via email, saying that I need to complete verification, but they have never sent any requirements for this verification. This is just mockery. How can you treat your customers like this?

Every time I write to support, I get the same response: "We will contact you by email soon." At some point, I thought that maybe they had the wrong email address. I clarified through the live chat, but they referred to player confidentiality and explained nothing. In general, everything is as usual: no explanations and some empty responses.

I cannot log into my account, I cannot withdraw my winnings, and the casino is not helping to resolve this situation. It feels like they just don't care about their customers. You can simply send the requirements needed for verification instead of giving those "promising" responses.

This is disrespect and complete disregard for the problems of their players. I am so tired of this. Return my winnings and stop this madness!

Hello Сергей Пинчук,

Please provide us with your casino username/ID via private message and we'll contact the casino representative to check your account and provide us with additional information on your case.

Hello Сергей Пинчук,

We are still waiting for your account details. Therefore, if you wish to get in touch with the casino representative and inquire about your case please send us your casino username via private message. 

Hello Сергей Пинчук,

Since we never received your casino username we'll close your complaint due to the submitter's inactivity. 

Hello I want help about a withdrawal problem it's been almost 10 days with pending withdrawal of 400€ no further verification needed from me as I spoke with them ... they just send me a copy paste message for the delay and my patience to wait 

Hello iatrougeorge,

First of all, welcome to LCB!

Please be advised that sometimes it can take more than 10 days for a casino to approve a withdrawal. However, please send us your casino username via PM so that we could contact the casino rep and check your account.

Thank you!

Hello first of all thanks for the quick  response I just send you my account name.

Dear iatrougeorge,

Thank you for providing us with your casino credentials. We have contacted the casino rep and once they reply, we will let you know here on the thread.

Hello again !

I just received the money thanks for everything!

Hi iatrougeorge,

Glad to hear that! You're most welcome! 

We will mark this case as resolved.