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Hello Mariusz Mateusz,

Could you please send me your casino username in PM inbox and we'll contact the Casino Representative regarding your issue at BoaBoa.

I played at campobet.com and had a big hit! They asked for lots of documents including my ID, selfie with the website open, bill, and Ecopayz account info which I used for depositing. I sent them everything and then they send me an email telling me that my wins were confiscated cause of transfers to another player having an account with them!

This is what they said.

"According to our last Email, we have checked the documents and information that you have sent us, and discovered that your transaction history contains a money transfer to another player of our Casino, which is strictly forbidden by our Terms and Transactions. As such, your account has been closed without the right to reopen.

6.24 Transfer of funds between players is strictly prohibited.

Further, following the rule 6.10: You agree that the Casino reserves the right to cancel any payments in the event of you being suspected of fraud, collusion or illegal activity or if the Casino is monitoring the account balance or the received withdrawal request. In these cases, the Casino may start and/or take part in and/or help in the investigation of the circumstances and you agree to support and aid any such investigation, your winnings and active balance have been cancelled and written off."

At first, I wondered what they were talking to because there is no p2p transfer service on the casino but then I understood they are talking about transfer with wallets! Now, I never received any p2p transfer to my Ecopayz but I did receive a p2p transfer to my Neteller from my friend who we sometimes lend money to each other if our wallets have a low balance and we need for a tournament or something. I talked to my friend and he said that he also had his win confiscated at a different casino - wazamba.com for the same cited term.

My friend doesn't even have an account at the same casino! It's a totally different website. Also the terms is ridiculous. I think lots of people loan each other money with p2p with an online wallet. Are we supposed to keep track of all the casinos that our friends are playing at? Also, I never even used Neteller at this casino, I only used Ecopayz and nobody has every transferred money to my Ecopayz.

This is what I said they use their unfair T&C`s to try to close every players account who had a big win recently. I hope a lots of people read this and avoid these casinos. cs4216944 you should get all of your money. I don`t get it how they have a licence at all. These casinos should be blacklisted for sure. 

Hi cs4216944, 

please send me your casino username in PM inbox and we will ask The Casino Rep to look into the issue you are having at CampoBet. 

Hi. I am the person who transferred to cs4216944.

I sent money with Neteller. It was in May and had nothing to do with his playing at campobet or with me playing at Wazamba. I think he played in July and did nto even use Neteller. It was a prviate debt between us. I sent Wazamba my Neteller history not thinking at all that they were looking for this. My account is with Wazamba not Campobet.

I deposited with my own money with no bonus and they also took my win because in May I made a transfer to cs4216944.

Very bad casino.

Sent you a PM Tania.

Hi cs4216944, 

Your account details have been sent to the casino. Keep an eye on this thread for the updates. 

Dear Arva,

As it has been previously stated, Your game account has been checked by our Security Department and recognized as a duplicate.
Based on the Terms and Conditions of our project, which you have read and agreed to upon registration, 7.6 of our General Terms and Conditions :

The Casino retains the right to suspend your access to the Casino or block your account without prior notice in the event that you are suspected of breaking any section of these Conditions or of participating in a fraudulent, illegal, or improper activity. In that case, the Casino does not have any responsibility for returning or compensating the funds that remain in your gaming balance.

Nevertheless, after your case has been reviewed by our Administration, it was decided to refund all of your made deposits, as a show of good faith.

We hope this clarifies the situation.

Best regards,
Wazamba Customer Support Team

Dear Conrad Santos,

We have, once again, checked the documents and information that you have sent and, as stated previously, confirmed that your transaction history contains a money transfer to another player of our firm, which is strictly forbidden by our Terms and Conditions.

The Casino’s Administration took the decision, final and irrevocable, to close your account due to the violation of the following points of our Terms and Conditions:

6.24 Transfer of funds between players is strictly prohibited.

Furthermore, following the point 6.10: You agree that the Casino reserves the right to cancel any payments in the event of you being suspected of fraud, collusion or illegal activity or if the Casino is monitoring the account balance or the received withdrawal request. In these cases, the Casino may start and/or take part in and/or help in the investigation of the circumstances and you agree to support and aid any such investigation.

Having the above in consideration, your winnings and active balance have been canceled and written off.

As such, your account has been permanently closed, without the right to be reopened.

Best regards,
CampoBet Customer Support Team

I can confirm that I got it back all of my deposits, and I`m okay now. 

Wow, now you are saying "firm?" Before you said "casino". Nice change of story. I have an account at campobet.com and the person who transferred to me has an account at wazamba.com. Those are different casinos.

Also, your terms say nothing about websites that belong to your "firm." Even if it did specify "firm," do you expect me to 1)somehow research which websites belong to your firm and then 2) contact everybody who has every transferred money to me by bank, cash, neteller, paypal, etc. and present them with a list of websites and ask them if they have an account with any? LOL

The logical reading of your terms is that it applies to transfers between players at the casino I'm registering.

Furthermore, that someone who at sometime transferred to me has an account at one of your many websites, has nothing to do with collusion or fraud which cannot even happen unless you are playing poker at the same table! Explain to me how this is collusion.

Hello Sydney,
Please can you give your opinion here? The casino violated its terms and took my funds.
Why are they still being promoted on lcb.org? I always use lcb.org to get my recommendations because it is the most fair website I have seen. This casino needs to be taken down from the list. 

Hello cs4216944,

We're investigating this case further and will keep you posted as soon as we have an update.

Dear @cs4216944,

Thank you for your message!

We would like to kindly remind you, that the website CampoBet.com is one of the sister's brand together with Wazamba.com and are operating under the same license. All this information can be checked on the website itself. The point of the Terms&Conditions we mentioned in the previous reply states, that money transfer between players is prohibited for every registered player on each website.

We thank you for the effort and your time and wish you all the best!

Sincerely,
CampoBet Customer Support Team

Your terms said SAME CASINO not one of your sister brands. This has already been said in my post.

Please read my comments carefully and address all points in an honest way. No sophism please.

Hello, do you have an update?
They say that my friend has an account at one of their OTHER casinos but in the terms it refers to the same casino.
How is a player supposed to know all the casinos they own? If they want to apply that term to other casinos, they should list them in the term!
Please ban this cheating casino from your website!

Hello cs4216944,

The Casino Representative has already addressed your issue here, but we've asked her to reply to your question again.

Sorry Sydney but the casino has not addressed any of my points. They are dodging the issue.

1) The term related to accounts at the same casino I played. My friend doesn't have an account at the casino I played. If the casino wants it to relate to other casinos they should have listed those casinos! I did not violate the terms. This casino is cheating.

2) It's ridiculous to expect a player to ask everyone who has ever transferred funds to him via any method(bank, paypal, neteller, ecopayz, bitcoin, cash...the casino doesn't even say!), if they have an account at one of these casinos(that the casino doesn't even list). Who would even give that information at? Should I ask my boss who has transferred to me, my parents, my brother, my friend who owed me money for the cricket match?

3) The transfer was to my Neteller and I never used Neteller to deposit into the casino. I used Ecopayz.

Hello cs4216944,

We've been provided with the evidence from the casino which supports their claim that your transaction history contains a money transfer to another player of their firm, which is forbidden by Casino's Terms and Conditions:

6.24 Transfer of funds between players is strictly prohibited.

According to the point 6.10: You agree that the Casino reserves the right to cancel any payments in the event of you being suspected of fraud, collusion or illegal activity or if the Casino is monitoring the account balance or the received withdrawal request. In these cases, the Casino may start and/or take part in and/or help in the investigation of the circumstances and you agree to support and aid any such investigation.

Therefore, there's nothing more we can do to help you with this case.

If you're not happy with the casino's decision you can file a complaint with their licensor HERE. 

@cs4216944 - this matter is considered closed. I am locking this thread for a few days. Please contact the caisnos licensing jurisdiction if you are dissatisfied with this outcome.

Hello,

My Username is Lowryda23

I register at Wazamba Casino and made my first deposit and received a 100% Bonus.

I finished the wager and had still 400€ availiable to withdrawal which i did.

After several days i get the notification that my account was closed by Wazamba.

I asked why and the KYC office told me because im playing from Bulgaria.

Which is not true im a Bulgarian citizen but im playing from Austria where i live since 30 years now.

Wazamba KYC want from me to send my Austria Passport or ID Card, but i dont have a Austrian ID Card. Why should i have one, just because i live in Austria dont meen i need to change my citizenship (Bulgaria is in the European Union just like Austria, no need for Visa anymore or any other documents since 2004)

I told the Casino that i dont have a Austrian ID or Passport but i can send them my "certificate of registration" (official austrian document) where the Casino can see that im registred in vienna and i live here.

But they dont want that document, i also send them my old Austrian "residence permit - ID Card" which was valid from 2004 - 2014 since then i have not renew it because its not anymore neccesary in Europe for EU-countries.

They dont accept it neither.

I feel scamed in every way from this Casino.

In terms and conditions its not restricted to play from Austria.

The casino is only looking for a reason to refuse my payout with enormously stupid excuses.

here the rest of the conversaton ...

here the rest of the conversaton ...

Hello Lowryda23,

We've sent an email to the Casino Representative to check what has been the issue here. Please keep en eye on this thread. 

Dear @Lowryda23,

Thanks for your comment.
We would like to kindly draw your attention to the fact, that Bulgaria is considered to be a restricted country and, based on the General Terms and Conditions of our website, both Citizens and Residents of this country are not allowed to play on our website.
Due to this fact, as you have admitted to being a Citizen of Bulgaria, your account has been closed and the withdrawal request canceled by our Casino Administration.
We hope this clarifies the situation.

Best regards,
Wazamba Customer Support Casino

I played at so man other Casinos with 1:1 the same terms where Bulgaria is a restricted country and never have ANY issues but its okay i learnd my lesson not to play at any Casino provided by Araxio Development N.V. 

And hey i deposited just 20 euro at Wazamba, its okay. It was a very cheap way to understood this fraud.

Imagin i deposited more, omg ... just today i lose over 800€ in slots and 450€ at Monopoly Live.

I donate the 400€ to you Wazamba, go to a stripclub, hire a hooker and enjoy at my expense

cheers

@LCB.com thank you very much for your support, your #1  !!

Hello Lowryda23,

We' re doing our best to help you and all the other players here who posted their complaints on our forum. However, our mediation may not always result in a satisfactory outcome for one or the both sides of the dispute.

Bulgaria is restricted country as per casino's T&C's and they have to right to cancel your winnings. However, we've asked the casino to return your deposit. 

Please refrain from using abusive language. We do understand that you are not happy with the casino's decision, however, the use of abusive language is not acceptable and it's against the LCB forum rules. This applies to anyone who uses the LCB forum.

Thank you for your understanding and cooperation.

Dear @Lowryda23,

We would like to kindly point out, that according to our Terms and Conditions (article 2.5 accordingly) Bulgaria is stated among the restricted countries, citizens and residents of which are not allowed to run any activity at our project whatsoever, therefore there is no possibility provided to choose Bulgaria as a player's country whilst registering. Since you did not submit a valid and relevant document to our Financial Department, which could confirm the fact, that you really are a permanent resident of Austria (residence permit/Austrian driver's license), the verification process has been failed and your player’s account has been closed. Please note, that the expired residence permit cannot apply as an identity verification document.
As a result of an impossibility of playing proceeding at our brand, we would like to inform you, that your initial deposit amount of 25 EUR will be refunded to you in the shortest period of time.
We thank you for your time and patience and hope that the provided answer clarifies the issue!

Best wishes,

Wazamba Customer Support Team

I believe the main reason for kyc was to avoid money laundering in particular but casinos are taking it took far....I have tried to verify my account at cadoola but they keep bringing up new way to request documents from me

Hello lucykray,

If you want us to contact the Casino Representative, please send me your casino username in PM inbox.

Hello lucykray,

Thank you for providing us with your casino username. We've sent it to the Casino Representative to check what happened. Please keep an eye on this thread for the updates.

Dear @lucykray,

Thanks for your comment.
We would like to kindly point out, that according to our T&C : 4.4 "You must provide us with all of the necessary information that the Casino may request in order to manage your account. ". However, we would like to assure you that as soon as you provide our Financial Department with all the necessary documents requested your account is going to be verified at the nearest time possible.

We thank you for your cooperation and apologize for any inconvenience caused!

Best regards,
Cadoola Customer Support Team

I have sent you all the documents you asked...and I stated that in place of household utility bill I have a bank statement and I sent that one to you... 

Dear @lucykray,

Thanks again for your comment.

The financial department has sent you several emails with information about the needed documents to pass the verification procedure.  

We will be very grateful if you send all the necessary documents. For more information, you can contact us via live chat or via e-mail kyc@cadoola.com

Looking forward to hearing from you. 

Best Regards,

Cadoola Casino Customer Support Team

I have sent you bank statement as proof of address and all other documents except the the household utility u asked...I won't be able to provide that document because it's scarce..does it mean I won't be registered?I have registered in some many casinos I don't go through this.

I got today email from Cadoola that I got 20 no deposit freespins plus deposit bonus. But I can't login, my country is not allowed now. 

Do these guys have a rep here? If so, do you think its ok to ask for a selfie, with your website in the backround and holding up my license is an acceptable request? You think its easy to be able to take picture that will focus properly? No it wont but you guys already know that. Nice tactic you use so you dont have to pay players.

Dont play here guys. I sent in verification Oct 24th, they dont even contact me back at all I had to chase them around on live chat only to be told my picture isnt clear enough.

Cashout pending over a week now.

Hello WilliamDafoe,

If you want us to get in touch with the Casino Representative, please private message me your casino username.

username: andreahmed

casino: Wazamba

I have contacted the support several times and I have a pending withdrawal of 1000 euro since one week. 

Just in case I have sent the verification documents...

@sydney

I have messaged you with the information. Pleaes help

Hello andreahmed,

Thank you for providing us with your casino username. We've sent an email to the Casino Representative. Please keep an eye on this thread for updates.

Hello andeahmed,

We've received a reply from the casino. Here's what they say:

"Dear andreahmed,

First of all, we would like to apologise for the delay with the payment. We completely understand how frustrating the situation is and we will do our best to improve the process and avoid this from happening again.
We confirm that the payment was processed from our side and you have received the email confirmation.
Please feel free to contact us if you have any other questions.
We appreciate your patience and cooperation.
Kind regards,

Wazamba"

Hello everyone, I'd like to bring attention to an ongoing issue I'm experiencing with Rabidi N.V, represented through 7starpartners. My concern revolves around unethical practices within their terms and conditions, particularly how they may affect individuals dealing with gambling problems. The terms seem to create a challenging situation for problem gamblers—either you self-exclude and limit yourself to only the last deposit made, or succumb to the urge to gamble, risking the entire amount due to a specified monthly withdrawal limit. In an attempt to address this issue, I communicated indirectly and appropriately with both the VIP manager and customer support to safeguard the reached balance at that time. Unfortunately, my efforts were met with neglect and dismissal. It's worth noting that they were aware of my gambling disorder, as acknowledged in their initial project Wazamba. However, my other accounts from Casombie and Bankonbet with the same credentials remains active across these projects they manage. Just avoid this shady casinos belonging to 7starpartners and Rabidi because all what you will experience is their determination to go to great lengths simply to avoid honoring the winnings you've earned !!

Hello rexola23,

First of all welcome to LCB! Glad to have you here. 

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

Hello there,

thank you for the greetings ^^

i just send you a private message. Looking forward to hearing from you back

Hello rexola23,

Thank you for sharing your casino credentials with us!

We will now reach out to the casino to inquire about your concerns.

Keep you posted.

Hello rexola23,

The casino responded, saying that they were looking at your case.

We sent them a reminder again.

Keep you posted.

Hello Eowyn,

I appreciate your response. I hope they won't continue to investigate without cause, especially considering they've been reviewing my case since October 2022, yet there have been no additional updates. It seems evident that their actions were flawed and it's concerning if they're now disregarding the matter. I'm curious to see how it will all end after all this time loss.

Thank you again Eowyn for your attention and I'll be looking forward to hearing from you soon ^^

Dear Customer,Thank you for reaching out.We would like to inform you that your query is currently being discussed on a different complaints resolution platform, where a decision is yet to be made.Therefore, we recommend you to wait for the decision to be made there.Best regards,
Wazamba

Hello,

Your lack of decision after 15 months is unacceptable. It's evident that you took actions to manipulate facts and evade accountability, including altering terms and conditions to your advantage and providing false information to regulators. Your suggestion to wait further is dismissive and disrespectful. Your actions have caused significant harm, including exacerbating a gambling disorder and wasting valuable time. I will not stand idly by. I am committed to seeking justice and exposing your unethical practices. Time will reveal the truth. (PS: Take a note that the query raised here is regarding my accounts on bankonbet and casombie not wazamba so there's no different complaints resolution platform treating my case regarding bankonbet and casombie just to prove again your contradictory statements)