Videoslots.com Casino Support and Complaints Thread

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Last post made 1 year ago by Berks
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  • Minmu01
    • Replied by
    • Minmu01
    • at Jan 25, 23, 07:03:18 AM
    • Thailand Sr.Newbie 45
    • last active 14 hours ago

    Free spins do not work. after depositing as required I made a deposit to get a bonus and free spins, the amount is more than the minimum he set. free spins cannot I tried to contact Since 12/01, it's been more than 10 days, no email response or correction. Live chat responds like a robot that has not received an update from the technical department

  • Berks
    • Replied by
    • Berks
    • at Jan 25, 23, 07:23:41 AM
    • Serbia Mighty! Member 4535
    • last active 6 months ago

    Thanks for this post from:

    Hello Minmu01,

    Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you?

  • Berks
    • Replied by
    • Berks
    • at Jan 30, 23, 05:26:20 AM
    • Serbia Mighty! Member 4535
    • last active 6 months ago

    Thanks for this post from:

    Hello Minmu01,

    Thanks for sharing your credentials. We will notify Casino Rep in order to help you with this matter. Keep an eye on this thread.

  • Berks
    • Replied by
    • Berks
    • at Feb 02, 23, 06:05:06 AM
    • Serbia Mighty! Member 4535
    • last active 6 months ago

    Hello Minmu01,

    We still haven't got any response from Casino Rep regarding this matter. We will send them a reminder in hopes that we can speed up this process. Keep you posted.

  • Berks
    • Replied by
    • Berks
    • at Feb 06, 23, 07:44:10 AM
    • Serbia Mighty! Member 4535
    • last active 6 months ago

    Hello Minmu01,

    We are still waiting for the newest update regarding this matter. Once we get a response we will get back to you. Keep you posted.

  • Berks
    • Replied by
    • Berks
    • at Feb 09, 23, 03:11:43 AM
    • Serbia Mighty! Member 4535
    • last active 6 months ago

    Hello Minmu01,

    Unfortunately we didn't get any update on this case. We will try once again to reach out to them, hope dies last. Keep you posted.

  • tough_nut
    • Replied by
    • tough_nut
    • at Feb 14, 23, 02:34:24 AM
    • Moderator 2754
    • last active 4 days ago

    Hello Minmu01,

    We've contacted the casino representative once again and inquired about your issue. Keep you posted on this thread.

  • Berks
    • Replied by
    • Berks
    • at Feb 17, 23, 05:16:01 AM
    • Serbia Mighty! Member 4535
    • last active 6 months ago

    Hello Minmu01,

    Unfortunately we are forced to close this complaint due to Casino unresponsiveness. Obviously they don't want to cooperate with the complaints with us, so that is the reason why we are unable to help you regarding this case.

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