TuskCasino Support and Complaints Thread

Hello schoffi,

Could you please send us your Casino username via private message so we can get in touch with Casino Rep in order to help you?

Thank you.

No worries @Berks. This is about our Shop item and I'm already checking what happened with their casino rep. 

Not sure why this is even posted here. 

Thanks @Markotik! 

Glad that you have fixed this issue. 

Well my issue isnt really fixed for myself. Because i wasnt able to see the FS during the 7 day period and could not play them. And the answer from forwarded issue from the LiveChatSupport for tuskcasino was: that they cant see any order for my account.. and because i was waiting nearly 6 or 7 days on that moment i was talking with their support was the reason he forwarded my issue,  to their promotion team and wanted to send me an email ....

BUT: the  reply / answer +  email they wanted to send: never came ....

At this time i bought the shop-item and the spins was credited on 24 feb. and they said they deleted the spins on my account manually, because i didnt used them...

What can i do now?

Sadly....

Good night!  - Marcel

Hi schoffi,

Our shop manager has sent an email to Casino Rep again to inquire about this matter so we need to wait for his clarification. Once we get a proper response we will let you know.

Thanks for your understanding.

Hi schoffi,

please check your inbox, I've sent you a PM. Hopefully, this has been settled now. 

Very disappointed with tusk casino..winnings from free spin feature on certain games were not added to my balance and support just gave me the "we are looking in to it and will contact you" but never did. For couple months I tried resolving issue but never got what was owed to me so won't play there again 

Hi Teliah, 

Sorry to hear that. We already brought it to the casino rep's attention so he can look into it. Please also provide me with your casino username. 

Two days ago I have won $94.65 won on Holly Jolly Bonanza slot game. But the winnings were not added to my account.

In Yesterday morning, I won freespins by getting 3 scatter symbols on Aztec Secrets Slot Game.

In yesterday evening I got $5 winnings from an in game feature of buffalo hold and win.

3 errors within two days. I have emailed these issues to their helpdesk. No response received. 
 

Hello dinidu,

Sorry, you have experienced this kind of issue.

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

Inboxed with screen records. 

Hello dinidu,

We need your casino credentials, such as casino username or casino ID.

Thanks!

I sent my user name in the same message

Hello,

Sorry, we have somehow missed your username and saw only screen records.

Thanks!

We will reach out now to the casino.

Keep you posted.

Yes  please. The only reason I choose tusk casino boz it is a lcb exclusive casino. I hope you will help me get all 3 winnings. 

Hello dinidu,

The casino responded that they are looking into your case and will get back to us asap.

Keep you posted.

Did they pay you?

Thank you. Still no response.

Hello dinidu,

Still no updates; they said it would take some time.

We have reached out to them again.

Keep you posted.

Hello dinidu,

We have reached out to them again.

Keep you posted.

Any update? 

Hello dinidu,

Still no response. Hope they will respond soon.

Please have some more patience; we will get back to you.

Thanks.

Noted. Thank you for the information. 

Hi. I just received two winnings of $94 and $5 and $10 bonus amount (with 40x wagering). But I still didn't receive the freespins i won by getting 3 scatter symbols on Aztec Secrets Slot Game. I have spent money to get the scatters symbols. So I sent another email to the to grant me scatter feature so i can try it.

Hello dinidu,

We got a reply from a casino representative:

The results of the checks of all hands of that day have come from the game provider. The customer's missing winnings of $102.48 were added to the account and a bonus of $10 was added to the account. The customer was also informed via email.

Yes exactly. That means there were some other small winnings which i didnt notice if there were added to my balance or not. Anyway They still didnt send me the freespins which i won getting 3 scatter symbols. I need to spin those freespins which i won to get the freespins winnings. Because i didn't spin them yet. The game stuck right after i got the symbols. They needed to be spined. And the casino reps can't spin them for me. Right? 

Hello dinidu,

We will check and get back to you as soon as we get a response.

Keep you posted.

No update from my side.

Hello dinidu,

We have reached out to the casino again.

Keep you posted.

Hello dinidu,

The casino responded that they are awaiting information from their dedicated team.

Keep you posted.

Yes please. Glad that I have a screen record of the scatter win. 

Hello dinidu,

Unfortunately, we must mark this complaint as Unresolved, as a long time has passed without any resolution. We will reopen the complaint as soon as you or we get a proper response.

Thank you for understanding.

Still no response from them

Hello dinidu,

Unfortunatelly, still no response.

Any response from the casino? I still didn't receive my lost scatter spins

Hello dinidu,

Unfortunatelly, no.

We have sent one final reminder regarding your case to the casino. Don't worry, we will update this thread immediately if we receive a response.

Regards,

I made almost a dozen deposits (in the last 90 days), ranging between 10-55$, never took a bonus with any of them. Never cashed anything out. Never got my 20% cashback.
I reached out to livechat about it a few times only to be told that the system adds the cashback automatically, if eligible.
So finally I asked what makes one eligible and I was told as long as you lost your deposit (lost all of them), and don't take a bonus (never did).
Was told to email support.
I have, and followed up 3 times and no answer.

Hi penderhippy,

We found these terms and conditions related to the cashback at Tusk Casino:

20% Cashback Every Saturday !

Terms & Conditions:

• Your balance must be between 0 and $/€/$CA/NZ$ 5, BRL20, R50, NOK30 MXN50, INR300,  by claiming your cashback
• The maximum cashback amount is $/€100, $CA150, NZ$150, BRL600, R2000, NOK1000, MXN2000, INR10000 (this means total deposits of $/€500, $CA750, NZ$750, BRL3000, R10000, NOK5000, MXN10000, INR50000 )
• The cashback offer cannot be combined with another deposit bonus offer or other bonus offers
• Your cannot take use this promotion when the Reload bonus is used
• Wager X10
• Max Cashout X10
• You`ll claim this bonus on LiveChat

If you agree to them, please private message me your casino username so that we could contact the casino rep to look into your account and check it.

Yes that is all correct , my casino username there is ********

Hi penderhippy,

Thanks for providing us with your account details.

We will contact the casino rep and advise you once we hear from them.

Hi penderhippy,

We will send a reminder to the casino rep as we received no response from them.

Thank you, that's been my experience as well.

Bump

Any luck?

Hi penderhippy,

Let's wait for their response today as there was a weekend.

If they don't get back to us today, we will contact them again tomorrow.

bumpbuuump

any luck

Hi penderhippy,

We reminded them again, hope to get any feedback this time. Keep you posted if anything changes.

Hi penderhippy,

The rep advised that they would check again with the relevant team as they handle this. We reminded them again of the response needed. We will let you know once they get back to us.

Cool thank you very much I appreciate your help in this. It's been a bit discouraging so I stopped playing there if they have trouble with this then I can only imagine how other things would go. Which is a shame because it's the only place I know of that has the Panda Express slot.

You're most welcome penderhippy. Let's wait for their feedback. Hope to receive it soon. 

Hi penderhippy,

We have been informed by the rep that they have reached out to you by email. Please let us know about the updates.

Thank you.