Slotocash, Miami Club Support and Complaints Thread

MAJOR ISSUE.

First let me start with my username, which is, (or was) 80***** i believe, or De****.  Its been around 3 or 4 years now that my account was flagged for "security reasons" and the attempts I have made at correcting the problem have all failed.  Due in part the absolute LACK of EFFORT in UNDERSTANDING what happened my account was banned without bias.  If that is the case and that aount was closed due to the security risk why can i not make another account with your monitored approval.  I feel like this has been so unfair

Hey daveydoo805,

Thanks for reaching out to us. We will notify Casino Rep about this case and once we get clarification we will let you know. Please keep you posted.

Hey daveydoo805,

We are still waiting for a response from Casino Rep. We will send them a reminder email in order to get any update as soon as possible. Please keep you posted.

Hey daveydoo805,

Casino Rep got back to us and told that you had chargebacks at other brands that are not connected to Slotocash, so it won't be possible to open or reopen any account unfortunately. That decision is final.

We will mark this case as resolved.

I have been waiting on a withdrawal since Saturday from Miami  Club Casino. Today, I received this email, stating, 

Dear Christine Lee,

This e-mail is regarding your pending withdrawal in the amount of $551.40 via Bitcoin.

We have received a notification from our Service Provider that they are unable to process Bitcoin withdrawals at this time due to network congestion, and as a result of this your pending withdrawal has been canceled.

Please accept our sincerest apologies for any inconvenience as this situation is out of our control.

We ask for your patience and understanding on this matter.

Should you have any queries please do not hesitate to contact us.

Best Regards,

This has never happened to me before, and they're wanting me to either do a courier or bank wire. This will impede my withdrawal even more days and I don't prefer either method. Can you please help? My account id is b******

Gina

Payments Team

Hello buggars,

Thank you for sharing your concerns with us. We will notify Casino Rep in order to help you with your withdrawal.

Keep an eye on this thread.

Hello buggars,

Casino Rep got back to us and said that they can do nothing about this case  beacause the BTC network congestion is affecting all the customers with pending BTC withdrawals. It will get rectified but it will take some time, and it's nothing personal about your account, it's not even limited to Miami Club, but many brads as well. If you are unable to switch to a different method then you need to wait until the network capacity frees up.

Please let us know when you receive your money.

Thank you for cooperation.

Hello buggars,

Do you have any updates?

Did you receive your money?

Hello buggars,

We will be closing this case  due to inactivity of submitter.

Hello buggars, my username at slotocash is kaisaoussen . I have deposited 3 times respectively 50$ btc 50$ btc and 109$ btc at slotocash between last Friday and today (Tuesday). I used every time a deposit bonus. My last action is the 109$ deposit that i lost. What i m asking is my right as player who loosed to get a second chance with a free bonus between my deposits as my last action is a deposit, and i saw that you have a lot of offers specially for 50$ for crypto depositors which is credited on Sunday and also 100 free spins for the weekend. When i asked the agent she told me that the free bonus is not guaranteed for every deposit and i need to deposit to get a free bonus which is not acceptable. what i m asking here is to clarify the situation and make it possible for me to take part of the free bonuses you give on the weekend because my last action is a deposit and no withdraw was made after these 3 deposits and no cashback 35% was credited for my account as mentioned. I also sent my documents for verification from 10 days and i received an email after 5 business days, i sent extra documents and i need to wait few days more to know if you accepted these documents or if i need to send again. I actually sent my id, driving license, passport (5 photos) with the hope that the verification will finally end. I wish to get a positive answer from your side and enjoy and change my bad first impression about slotocash. 

I finally found a free coupon on their youtube channel 16BDAY for slotocash 16th birthday, i lost it again but i m still curious if i deposit again their will say the same about no deposit bonus between deposits. For the verification we will see what they will reply and i hope everything will be ok.

Hello kikouben123,

Please contact the live support agent if you have any concerns or questions in regard to requirements for claiming their standard offers. 

They refused to credit any cashback while my last action was a deposit. For the verification i have just received a 2nd reply after 11 days now and they ask a second utility bill after i have sent a bank statement, and a selfie with passport after i have sent all kind of id photos driving licence, passport, id card. It's tiring and i will stop the process because i have no winnings from Slotocash to withdraw and because i have a bad opinion after this terrible experience. 

Hello kikouben123,

We are sorry that you are not able to receive standard bonuses including cashback, but unfortunately we cannot influence whether the Casino will award you or not. As for verification, some casinos are strict and if you want to be verified, you must follow the instructions they tell you so that the process would go smoothly.

Thank you for understanding.

Username: g******  Email: g*******@gmail.com

I have a major complaint.  I was denied a withdrawal of $300 because I played a coupon before my withdrawal went through.  Are you kidding? So you are saying that if I make a withdrawal and my balance shows $0 or near $0 and I use a coupon to get a deposit bonus so I can play some more, I forfeit my original withdrawal?  What kind of rule is that?  I expect my withdrawal to go through as requested. I don't care that you have some obscure rule that says if I do something that would be a natural reaction that I completely forfeit my winnings. Do you understand that I spent days gambling on your site to wager enough money to reach your exorbitant wager requirements and I actually did it, with $300 left in my account?  I wasted dozens of hours of my life and lost money I earned because you said I did something that any normal person would do. This is so wrong.  How do you do this to your customers?  I was going to make Slotcash my go to online casino. Now you have completely ruined my opinion of you.  Please rectify this horrible decision.

Not sure if . My reply posted. This page just went blank for a few sen Mom m,fm6 55th

Hello goon1018,

Thank you for bringing this issue to us. We will ping Casino Rep in order to check your account and provide us with the proper clarification. 

Keep an eye on this thread for any updates.

Thank you.

Hello goon1018,

We are still waiting for a feedback from their side regarding this matter. Once we hear back we will let you know.

Keep an eye on this thread.

Thank you.

Hello goon1018,

Casino Rep got back to us and said that exception will be made regarding your case. They have emailed you and asked you to confirm your BTC address so they can manually request a payout. 

Let us know when it's finished.

Hello goon1018,

May we know did you receive your funds?

Hello goon1018,

We will close this complaint due to inactivity of submitter and mark it as Resolved.

Do you guys know why I don't receive anymore match bonuses or any promos at this casino?

Has Slotocash and other casinos like it have got any better on there payout times or are they still like a year or longer before you receive your winnings?

Hello Deadeye39,

Could you please send us your Casino Username via private message so we can inquire about this matter?

Thank you in advance.

Hello Deadeye39,

We are still waiting for your account details. Please send us  via private message to be able to help you.

Hello Deadeye39,

We will be closing this complaint due to inactivity of submitter.

I have never had a complaint with Miami club and they have been my favorite for over a year but this last withdrawal is trying my patience and I am about to say something I'm going to regret so I figure it's better to go through here. 
 

i have been asked for more credit card info and have been asked to submit, as of now, two photos with my DL, both of which previous casinos have accepted.  Additionally i have made withdrawals there numerous times in the past.  The problem seems to be a rep named Tyler who is either a newer hire or has it out for me. Lastly, this is over a very small amount 100$.  I've withdrawn more than that several times in the past. Please help

Username christ344

id number MI0983890648

Hello Christ344y,

Thank you for exporting your issue with all the LCB members. We will notify Casino Rep in order to help you.

Keep you posted.

Thanks for the response.  It may be resolving itself now but nothing definite yet. 

It resolved on it's own.  I am not at all happy with Miami Club and won't be depositing there for a while after this debacle though.  It took entirely too long and I got the distinct feeling that I was being gamed.  The sort of thing that has happened at less scrupulous casinos and which I haven't experienced before here.  IT was disappointing.

Hello Christ344y,

We are glad to hear that your issue has been fixed..

We will mark it as Resolved.

So, basically I made a withdrawal recently of about $500, and my coupons in my coupon section, essentially disappeared overnight. I was attempting to make my first deposit since my withdrawal and attempted to enter a bonus from the fall magazine. I have been using promos from the magazine regularly without an issue. But this evening, The code (valid until tomorrow) did not work, and when I asked the casino rep why, I was told that I was no longer eligible top redeem the bonus. followed by this:

"Our bonuses are designed to enhance a player's chance of winning. we offer promotions only to players that are having a hard time getting wins. your account is reviewed on a regular basis and the more you deposit the higher chance you have of qualifying for future bonuses."

So, Sloto'cash, if I withdrawal more than I deposit, then my bonuses are null? Except for the single one left in my coupon queue that took the place of 10 others, of course. I would just appreciate a straight answer.

And I ask other players, is that normal for an online casino to do? The rep told straight up that this was not in the T & C. nor was this information anywhere to find on their website. It seems that they just pulled this "rule" out of thin air.

Hello hufflebluff,

We have to inform you that a large number of casinos have a policy that they can exclude players from using bonuses. Please send us your Casino Username via private message so that we can contact the Casino to respond to your post.

Sent.

And hey, I totally understand that. Business is business. But nothing of what I have been told was found in any prior agreement. Or T & C. Your rep even admitted that to me.

I have cycled through many, many online casinos and, for me, Sloto'Cash has separated itself from others due to its transparency. But naturally, I have to question all of this when I am 'coincedentally' (and I don't believe in coincidences) shut down from their bonus program almost entirely after making a second withdrawal.

It all feels very, very dirty.

Hello hufflebluff,

Thank you for sharing your credentials with us. We will reach out to Casino Rep in order to help you with this matter.

Keep you posted.

Hello hufflebluff,

We are still waiting for a response from the casino rep. Please keep an eye on this thread.

These guys canceled my payout of 500$ after depositing, spending hours working through playthrough requirements, almost two weeks getting documents approved TWICE! All because I redeemed my comp points that equalled 7$ and played it to 0 with no winnings from it while waiting on them to process my payout that they took WAY TOO LONG to process. They cheated me and robbed me of my winnings...they need blacklisted. Admin please reach out if you would like proof. This is ridiculous 

Hello Jtbisel11,

Could you please send us your Casino username via private message so we can inquire about this issue with Casino Rep?

Thank you in advance.

Hello Jtbisel11,

Could you please send us your Casino username via private message so we can inquire about this issue with Casino Rep?

Thank you in advance.

Hello Jtbisel11,

Could you please send us your Casino username via private message so we can inquire about this issue with Casino Rep?

Hello Jtbisel11,

Thank you for sharing your casino credentials with us!

We will reach out to casino representative to inquire about your canceled payout.

Keep you posted.

Hello Jtbisel11,

The casino responded to us and said they would make an exception for your payout.

Could you provide us with an update?

Thanks!

I am making another attempt to reach out to the powers that be so that I can play at all the places that literally will not accept my presence, but also refuse to allow me back even though I was literally a victim of identity theft and without my consent money was returned to my account and stolen... but I have been discriminately pushed out of places I spent a good deal of money and truly enjoyed playing. It's literally been nearly four years and any rep I talk to basically says since I am flagged I am banned for life. That's just not fair, and I did not do anything to deserve it. I still spend a lot of money playing elsewhere but I miss slotocash. I miss Miami club. Is there really absolutely no way to fix this  please help

Hello daveydoo805,

Can you please send us your casino username/id via private message, so we can reach out to the casino representative to inquire about your case?

Thanks.

Hello Jtbisel11,

We will close your complaint due to inactivity of the submitter.

Hello. My user name is lifeonleg**** on Slotocash. I always run into issues when I try to verify my account. Once again on Slotocash I sent my documents in a day ago. I chatted with a agent and they said they receive them so I proceeded to send them again while I was in the chat. The agent verified my documents were received and said I would get a email when verification was Complete. Today I talked to my friend and he said he received a email from Slotocash stating his id pic wasn't clear and to send another 1. He did and the agent verified him soon after that. I just got off the chat with a agent asking why my friend got verified within hours and I'm still waiting a day later. She said they take the document as they come in so somehow I got skipped. I told her I couldn't help but feel like I'm being treated differently for some reason. Can someone explain please because this isn't the first time this has happen to me. 

Hello Lifeonlegendary,

Thanks for providing us with your casino credentials!

We will reach out to the casino to inquire about your verification status.

Keep you posted.

Hello daveydoo805,

Can you please send us your casino username/id via private message?

Hello daveydoo805,

Can you please send us your casino username/id via private message?

Hello Lifeonlegendary,

We have reached out to the casino representative again.

Keep you posted. 

Considering it is a holiday season, expect a delay in response.