Sloto Stars Support and Complaints Thread

Hello dknocks25

We are very sorry that all this happened to you, but unfortunately we cannot do anything because the complaint is from more than a year ago, and even if it is a chargeback, most casinos react to it with a ban. For any further complaints, please contact us immediately so that we can react and try to help.

Thank you for the detailed report and for the trust you have placed in us.

Thank you Berks! Yes I know you guys can't do anything about it but I still felt like I should share my story! There would have been no point in coming on here and filing a complaint because they would have done nothing about it. I am 100% certain of that. It was so bold for them to do such a thing that quickly that I knew there was no arguing. Trust me, I tried arguing! And they absolutely banned me.  That happened almost immediately after I hit the withdraw button. Funny thing is, I know how a chargeback works and I know how long a chargeback takes to become initiated by a bank-and the casino hadn't been open long enough for anyone to have a chargeback processed with them. I also sent them bank records and even a recording of me signing into my online banking to show it wasn't edited in any way to prove I hadn't ever charged anything back...they just completely stopped responding at this point. Never paid anything. Didn't return the deposits. Nothing.  If thevl casino rep wants to verify every word I'm saying they are welcome to....my username on there was the same as my username for lcb.org!  Again, I'm not wanting anything back---but I want people to know that they quite literally stole from me 

Hello dknocks25

It can be incredibly frustrating when you feel like you've been treated unfairly and your concerns aren't being addressed. Sharing your story can sometimes provide a sense of catharsis and also alert others to potential issues they may encounter.

While we understand that you may feel powerless in this situation, it's important to remember that not all casinos operate in the same way. It's unfortunate that this particular one didn't handle your case appropriately, despite your efforts to provide evidence to support your claims.

By sharing your experience, you're helping others make informed decisions when it comes to choosing where to invest their time and money. It's crucial to spread awareness about such incidents to protect other potential players from similar experiences.

Thank you for your understanding.

I totally agree! Now that Brango and yabby and extreme are offering instant cashouts these other casinos are looking less and less like somewhere anyone would want to play....so all it will take is people spreading the word about their experiences and these bad actors will get the point or go out of business! I like your attitude friend! Take care and good luck 

Hi dknocks25

We appreciate your perspective and enthusiasm for instant cashouts and holding casinos accountable for their actions. It's great to see people like you actively advocating for better player experiences. Good luck to you too, and take care! 

Stay far away from slotostars online casion they dont payout its been 1 month and still nothing. Big scam

Hello RetroGamerPlus,

If you would like us to get in touch with the casino representative and inquire about your payout please send us your casino username via private message. 

Hello RetroGamerPlus,

Thank you for providing your casino username. We'll contact the casino representative regarding your case and as soon as we hear back we'll update you on this thread. 

Today they gave me the same reply saying they will email the processing team. They been saying it for almost a month

Hi RetroGamerPlus,

Thanks for the update, as soon as we have new info we will let you know. 

Any updates because they are giving the same excuse. Saying that tgey are going to send the money back to my account so i can try it again lol its been iver a month this will be the 3rd try.

Hello 

The casino representative got back to us stating the following: 

"The player’s withdrawal had originally declined, as his bank did not accept international wire transfers. Once received, the withdrawal was processed on 09/06/2023. Having been processed, proof of payment was e-mailed to the player for him to locate the funds, however, he mentioned that he was unable to do so. The finance department is aware of the players’ situation and is in contact with the processor to investigate this withdrawal further. This will take some time, as the processor conducts their investigation to locate the funds. The player will be kept updated accordingly. "

Hopefully, your situation will be resolved soon. Please keep us updated and let us know if you should need any further assistance from our end. 

My bank accepts international wires its a business account i get wires from china middle east every other week so thats a lie. And them saying i didnt want to locate my funds is a lie. My bank tried to locate it but there is no incoming wire. I under stand that i got scamed just trying to save others money sloto stars is a big scam. Oh and i made sure to email myself every single conversation i had with them

Hello RetroGamerPlus,

We'll refer the casino representative to your latest post. Keep an eye on this thread for any updates. 

Hello RetroGamerPlus,

We've got a response from the casino representative stating the following: 

"As mentioned to the player via e-mail the finance department is working together with the processor and the player’s bank to recall the funds to the player’s account.

This would take some time as the processor would need to conduct an investigation and work with the player's bank in order to trace and retrieve the funds.

However, the player will be kept updated every step of the way."

Please keep us updated and let us know if you should need any further assistance from our end.

I would like to make a complaint against this casino group, especially (Slotgard Casino).
I got the freechip here from the LCB, I had some winnings, I started to do the account verification process and simply they decided that my country is no longer eligible to play in this group. So far so good, I've seen similar cases. But to my surprise they simply do not want to pay those who have already won before this decision. I have nothing against them putting my parents as restricted, although I think it's terrible, but not paying those who have already canceled payments in the middle of the process simply because they no longer want to accept players from a locality is not acting correctly. I ask moderators to help me collect my earnings as they originated before their T&C change.

As you can see I made my withdrawal 9 days ago, and they decided not to accept my country between today and yesterday.

Hello anagales90,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep and inquire about this matter?

Thank you in advance.

Hello anagales90,

Thank you for sharing your credentials with us. We will reach out to Casino Rep in order to help you with this issue.

Keep an eye on this thread for any updates.

Thank you.

Hello anagales90,

Casino Rep got back to us and said that they are expecting a feedback from the appropriate department and once we hear back we will let you know.

Keep you posted.

ok, i hope they buy with responsibility not only with me as well as people who may have made gains prior to this change on their terms.

Good morning everybody. My name is Ian and I'm going through exactly the same situation as my colleague. I also ask for help to resolve the situation: my login: ianlinhares

they simply changed the terms and are refusing to pay people who won in the period when the casino accepted people from Venezuela. the attendants are very rude and accuse us that we broke the terms, and they were the ones who changed after our winnings.
I ask them to horrify with commitment.

Slotwin Casino

Hello ianlinhares,

Thank you for exporting your issue with us. We will ping Casino Rep in order to check what is happening with this matter.

Keep an eye on this thread for any updates.

Hello ianlinhares,

Casino Rep got back to us and clarified this case:

“Hi ianlinhares,

We recently received your complaint, and we deeply apologize for any inconvenience caused.After a thorough investigation, we have found that you have not met the minimum withdrawal requirements to initiate your withdrawal and you have not submitted any documentation or made a verification deposit for the withdrawal process.

 We had made the decision to ban all players registering accounts from Venezuela due to a security risk that this country poses to the brand.Unfortunately, since you have not met any requirements for a withdrawal, we would not be able to continue with this process.Your account will remain closed due to the restrictions put in place”.

Unfortunately this is their final decision so we will close this complaint and mark it as Resolved.

Thank you for understanding.

Hello anagales90,

Casino Rep got back to us and there is what he said:

“We have reviewed the recent dispute and after the thorough investigation, it was found that multiple players from Venezuela posed security risks which negatively affected the casino that brought about the change in terms to have the country on the Restricted List of Countries.

 The ban came shortly after the players account was registered. It was found that the player is directly linked to the negative activity and a syndicate of players who pose as several different individuals and use fraudulent details and documents to play and verify their account. Due to the negative activity associated to players registered from Venezuela this geographic location has been flagged as high risk and players coming from this country can no longer hold an account with us”.

They also have provided us with the proof of the fraud activity, so their final decision is to close market for Venezuela players. We will mark this case as Resolved.

Thank you for understanding.

Did they notice any fraudulent activity on my account? I would really like to know what it was... expect what about a casino that operates under a false license.

As I said, I accepted without problems everything that was said by them, now I'm going to pay for other players who did these things? I did everything I was asked, I deposited to verify the method, I played within the rules and I would really like to receive what I won honestly at this casino.

Hello anagales90,

We need to inform you that they found a fraudulent activity on your account. They have provided us with the proof where it's clearly obvious that you violated their rules so we will find this complaint as unfound and mark this case as Resolved.

Thank you for understanding.

I tried out Slotostars with a promocode from LCB last week and I actually ended up with winnings after the playthrough. My account was verified and I was told I could withdrawal, but as soon as I was able I was informed the crypto withdrawal system was "under maintenance." I complained to customer service and within the hour I could suddenly withdrawal via crypto. So yesterday I deposited with LTC, made a small amount of profit but when I went to withdrawal the crypto system is under maintenance again. Customer service is giving me no time frame on when it will be back up or when I can expect to be able to withdrawal. This just seems very shady to me, like Slotostars just wants me to wager the winnings while the system is "under maintenance." 

Hello Randall Dale,

We've reached out to the casino representative to confirm whether their crypto system is up and running. As soon as we receive a response, we'll provide an update on this thread.

In the meantime, please let us know if you've successfully managed to withdraw your funds.

I have heard from them and their system is in fact back up and operational, however my payout is still being delayed. Yesterday I was told it would be processed today and today I am being told it will be processed tomorrow. My withdrawal still hasn't even been reviewed so I don't understand how I'm being given all these different dates. It just seems like they are stalling and not wanting to payout 

Hello Randall Dale,

If you would like us to contact the casino representative to check your account, please send us your casino username/ID via private message.

Ok I've sent it

Hello Randall Dale,

Thank you for providing us with your casino username, we'll get in touch with the casino rep and as soon as we hear back we'll update you on this thread.

Thank You I really appreciate it. I've been in contact with the casino all day, and five reps all told me five different things. I originally put in a withdrawal for over 1000 but the finance team reviewed the account and my winnings were dropped down to 500 due to a maximum limit on the promo code I used when I made my deposit. So I redid my withdrawal and now I'm being told it can take up to 2 weeks for the finance team to review my account again. It just seems like this casino has one excuse after the next.  Surprisingly, I had a casino rep call me tonight and assure me my withdrawal would be "batched out" tomorrow, but I'm not holding my breath. 

Hi Randall Dale,

We're waiting on the casino rep's response, please keep us updated on your end if you receive your winnings in the meantime. 

Hello Randall Dale,

The casino rep informed us that their finance department has processed your withdrawal and the funds should reach your account later today if they haven't already.

Please confirm this so we can close this complaint and mark it as resolved. 

Yes they did process the return and I received it. You can close the case. Thank You so much for all you've done.

Hello Randall Dale,

Thank you for letting us know. we consider this case RESOLVED.

I recently deposited BTC (w/o any bonus) at Sloto Stars, played through the required amount (kinda odd that you have to playthrough a no-bonus deposit, but that's not why I'm posting). Now that I am up a bit, I went to withdraw the funds but the option to withdraw via BTC (or any crypto) was not there.  I asked what was going on via chat and they told me that crypto withdraws were under service.  Has anyone else had this experience? If it's true and is only down for a short period, I can obviously wait, but I'm a bit anxious/suspicious about this happening now. 

One of the main reasons I deposited money (and the amount I deposited, over $100) was because this was required in order to receive and potentially withdraw my free tournament winnings.  Now, if I can't withdraw the money, I can't redeem the tournament winnings, and they are subject to being recalled within 7 days of winning.  I did a lot of homework reading terms and conditions and speaking via chat (who are often not helpful at all, refusing to address the questions I am asking by replying with answers that are only tangentially related to my question - I have saved one of these chats if interested).

 Anyhow, I'm posting here to let people know of my experience but also in hopes that I don't get screwed out of my winnings (both tournament and through regular play). I have been diligent to read and follow all the rules to the letter, but am now very concerned that they are going to find a way to void them through delaying my withdrawal. 

Thank you in advance for any help you can provide, this site is super awesome for that. Username is ryd**********, and I have screenshots if needed to backup what I'm saying. Again, this could all be solved if I'm suddenly allow to make a crypto withdrawal and then redeem the tournament wins, but I wanted to get on top of it before what I'm concerned will happen, happens (they are voided). 

Also, they still seem to be accepting payments via crypto.. just not withdrawals, which doesn't seem logical at first pass...

I'd be interested to know if anyone has experienced this before? Have you deposited on this or any of the "sister sites" and then not been able to withdraw via crypto? 

I read other people's posts more clearly.  This whole "withdrawal via crypto not working and we don't know when it will be back" seems to be a reason to get people to fall victim to playing more and losing their money or forgetting about the money altogether.  Please help! Running a casino should be an advantage enough to the house, adding scammy/dishonest tactics on top is too much. 

Hello ryder11211,

Sorry to hear that. Thank you for providing your casino username.

Please also send me the screenshots you have via private message so we can contact the casino rep to inquire further about your case.

Thank you!

Hello ryder11211,

We've contacted the casino representative. Once we receive any feedback, we will inform you here on the thread.

Thank you, Jovana.

I received an email today informing me that BTC withdrawals were back up so I have filed for a withdrawal. 

Still no real response on my inquiries about using my tournament winnings with any hope of being able to withdraw any winnings.  Since they have forced me out of the 5-day window for a withdrawal made from tournament winnings (tournament terms say withdrawals must be made withing 5 days of a $100+ deposit and playthrough), I'm not sure how it would even be possible to use the winnings for an actual "win" (meaning a win that can be withdrawn). 

Dear ryder11211,

The casino rep informed us that they have sent you an email regarding the BTC withdrawal. Please let  us know as soon as you receive the funds.

We have asked them again about your tournament winnings and will update you on this thread as soon as we hear from them.  

Dear ryder11211,

The casino rep informed us that they have sent you another email regarding your tournament winnings. Please confirm that you have received the email and update us as soon as you receive your winnings.

It is true that they replied to my email, but it wasn't clear that the email addressed the issue I wrote to them about.  When I wrote back to clarify, they sent another "copy and paste" terms email, again not really responding to what I wrote.

Today, I used the tournament winnings and managed to get it above $100 after playthrough requirements and have requested a $100 withdrawal (the max withdrawal for such winnings).  

We will see what happens. I will update with results. 

Hello ryder11211,

Any updates? Did you manage to withdraw your winnings?

Hello ryder11211,

Since we haven't heard back from the member and we have a response from the casino, we'll consider this case resolved.