Slotwolf Casino, Bitkingz, CrocoSlots Casino Support and Complaints Thread

Hello Quickwitted,

Thank your for the feedback. We will reach out again to Casino Rep to check what is the issue with this promotion.

Keep an eye on this thread for any updates.

Thank you in advance.

Can i still receive that INF50 bonus since I assume the duplicate accounts issue that they allegedly claimed were resolved? 

I'll wait for your reply before using my deposit there! Thank you kindly!

Hello Quickwitted,

The issue regarding duplicate account has been resolved. You can try now to claim that bonus if you are eligible for the same one.

Wish you luck with this action.

Thank you for cooperation.

I appreciate your assistance Berks! Everything has been resolved much faster than I have anticipated! Although, neither INF50 or FS25 didn't work, it's quite alright. What mattered the most was that I received my deposit back after wagering the 3x on it and managed to double it. I'm very surprised my documents were approved and funds have already hit my bank account! Super lightning quick! Many thanks to you!

(Btw, I like your avatar pic and I now know mustaches can walk on their own) 

Hi Quickwitted,

We are so happy that your issue has been resolved in shortest possible time.

We will mark this case as Resolved.

(Thank you very much,mustaches are way of life, so you can see that they have their own body )

Bitkingz has in fact stolen my deposit from the wallet of dedicated to my account within the website. I made the deposit which I will show in the attachment that I link to this complaint. The blockchain shows the deposit nto the wallet and then the wallet also shows a output for the same amount, so clearly they have taken it out of the wallet since it's been deposited.  That's called theft. Of all the untrustworthy casinos this one is the worst. 

Hello Willis Guy,

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks.

Hello Willis Guy,

Thanks for sharing your credentials.

Can you please tell us how much money you have tried to deposit?

Hello Willis Guy,

Any update?

Hello Willis Guy,

We will close this complaint due to the inactivity of the submitter.

Same complaint as Willis Guy.

Money came out of wallet never made it to account.

They told me it was wrong address for 3 days....

So what did I do? Deposit more money to address....

Still nothing in account...

6 days later they tell me the deposit limit has changed for $1 AUD to $30AUD, and couldn't tell me when that happened. I had deposit a month before.

So they have my money but won't put it in my account because it's not enough and I can't deposit the 7 dollars to make it enough they say it's all gone?

This isn't right.

Hello Shaana87,

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Did that thank you.

Hi Shaana87,

Thank you for providing your casino username, we'll get in touch with the casino representative and update you on this thread as soon as we hear back.

How long will that take?

Hello Shaana87,

We hope we'll get some updates today. 

Hello Shaana87,

The casino rep got back to us with the information that all of your previous deposits were played down, the GooglePay 30AUD deposit was rejected because of insufficient funds or the limit was exceeded. 

Hope that this helps.

No it doesn't help. 

None of these payments made it to account 

Hello Shaana87,

We'll contact the casino rep once more and ask to check your latest post. As soon as we hear back we'll update you on this thread. 

You didn't really read what I posted did you? 

There are transactions that never made it.

After days of constantly contacting support and another deposit they finally told me the limit had increased so my deposits were now lost to me.

They couldn't tell me when the deposit limit increase had occurred.

I've had this happen to me before with katsubet, I deposited less than their limit, but in that situation I could see on the chain that it was still sitting there and when I deposited the limit the rest came through with it. Bit this isn't the case with bitkingz there is no money sitting on the chain it has gone to litecoin address 100% should be in my account but it's not available to me but bitkingz has my money

Hello Shaana87,

According to the casino representative, all of your crypto deposits were accepted and have been played through. The issue only arose with your Google Pay deposit, which was rejected. Since you claim otherwise we now have informed the representative about your latest posts, and we will update you here as soon as we receive a response.

Nothing still?

Hello Shaana87,

We haven't heard back yet, we'll send a reminder now and keep you posted on this thread. 

Hello Shaana87, 
I hope you are doing well. 

After a detailed review of your account and deposits, we have noticed that your unsuccessful deposits were less than the minimum required amount. 
If the deposits are less than the minimum required amount, the transaction will never reach and it will get lost. Therefore, your deposits were not successful. 
If you need any additional information - please contact us via email: support@bitkingz.com, and we will reply in the quickest time manner. 

Thank you, and have a beautiful rest of the day! 

Yep if you read my post you would of seen I understand that but chat couldn't even tell me when the deposit limit changed

Hi Shaana87,

Please contact us via email so we can resolve this issue. 
email: support@bitkingz.com

Thank you in advance! 

I already did that

Hello Shaana87,

Have you heard back from the casino support? Is your issue resolved? Please let us know. 

Issue isn't resolved as I said earlier I have heard back from 3 different people and no one could help

This just wrong.

Still I can deposit in different crypto but it steals my litecoin?

Hi Shaana87,

We'll notify the casino representative and ask them to investigate your case again. Keep you posted on this thread. 

I emailed support this is what I get back.

I don't know how this is meant to help?

Hi Shaana87,

The casino representative is informed about your latest post, as soon as we hear back we'll update you on this thread. 

Hi Shaana87,

The casino representative got back to us and informed us that you're already aware that unsuccessful deposits were less than the minimum required amount. Hence the transaction got lost and your deposits were not successful.

In future cases, they invited you to inform yourself with live support about the minimum required deposit amount before making the deposit and avoid such issues. 

We consider your complaint resolved.

When did the limit change? 

And why can I deposit smaller amounts now?

As you can see from the previous post you didn't make a minimum deplosit required that's why your deposits were unsuccessful. What smaller amounts are you referring to? 

$4AUD just a few days ago 

Did you claim any bonuses? I'm not sure how you could deposit this amount. As far as I can see min deposit is €20.

Crypto and no deposit bonus

As far as I can see from the casino rep's previous posts your deposits funds were insufficient therefore your deposits were insufficient. They advised to contact live support every time you want to deposit. You couldn't make a successful deposit with less of the min deposit amount. 

I did make a successful deposit that's my point lol

We'll check with the rep again and get back to you. 

Lol this is a lot of post and days to get no where

Hello Shaana87,

The casino rep informed us that only your LTC deposits were less than the minimum required amount. Those transactions got lost and your deposits were not successful. Other deposits were fine and they were credited to your account.

Concerning the minimum required amounts for depositing in different currencies it's best to inform yourself with live support before depositing to avoid such issues. 

The casino rep considers your complaint resolved and closed so we cannot help you further. 

I find the casino pretty unpleasant, the support was awful.

please change the fact that it is not playable in Austria. That is not true

Hello Dude30,

Can you please advise which casino are you referring to? If you have any issues let us know and we'll try to help.