Reel Fortune Casino Support

Aloha! 

I am here representing Reel Fortune Casino to help you with any questions regarding our casino and its products.

Reel Fortune is a new casino launched by 20-year industry veterans who have paid out $ millions in cashouts with a long track record of player satisfaction.

We have a large menu of promotions and comp programs starting with our welcome bonus package, exclusive promotions, cashback offers, reload bonuses, Reel Fortune comp points, birthday bonus, etc.

Our cashier is offering instant credit crypto deposits and fast cashouts!

Our friendly customer support is available right on the spot 24/7 via live chat and email.

Good luck all, and we'll see you on the floor! 

Welcome to LCB! Thank you for being here to assist our lovely members.

Thanks for singing up Reel Fortune Casino representative! 

Glad to have you here 

Hello tough_nut,

Nice to meet you! thank you.  :)

Hello MarijaS

Yes, I am glad to be here as well. :) 

Welcome to LCB 

Welcome to the best forum 

Hello ReelFortuneCasino,

Welcome to LCB, hope we will assist many players together! 

Thank you! 

Hi Bixy, nice to meet you!

Thank you! 

Hello Complaints Moderator,

Nice to meet you and looking forward to assist as many players as possible together! 

I know there is a casino rep for Reel Fortune Casino. But I could not locate the rep under the casino rep page or the casino for that matter.  SO I am posting the complaint here.   Every time I have tried to request a payout from this casino I get this system error message. Now the first time this happened I never got an explaination from support about this system error. Through out the weekend I ended up playing down my winning from 1984 to 200 which is when the request was accepted.  I tried when the balance was 1200 and then at 1000, 800, 600. 500. 400, 300 and finally the request was accepted at 200.  Now I kind of figured maybe I was over the MCO since I had played with my reward points.  BUt now the system is doing the same thing and I am well below the MCO for the promotion I claimed and played.  THe MCO on this promo for me would be 790.00 I am only requesting 602.00 yet this is the very same message I got previously. Live chat sent my issue to the higher support team 2 days ago.  I really get the feeling this casino does not want to payout anything more than 200.00 which of course is NUTS!!!!   But yet this system error keeps happening and support has no answers.  Live support said they will get in touch with me via email or chat and that I will eventually be able to make the request???  WTH does that mean????  I should be able to make the request and if it's over the MCO then the system should give that as an error message.  

I am not going to play these winnings down and I really shouldn't have to.  I have followed all the T&C of the promo and casino so my request should be honored!!!!   Hopefully the casino rep will see this and understand that this really is taxing my sensibilities!!!!  Not a good thing honestly!!!!   And will fix the issue This AFTERNOON, Wednesday, May 1st so I can have my withdrawal processed before the weekend!!!!!  

Hello Aileen Dodge,

We are sorry to hear that you are having this kind of issue.

Please send us your casino username via private message so we can get in touch with the casino rep. 

Please be patient, since it is the Orthodox Easter holiday in Serbia until Tuesday.

Thank you

I played the latest non deposit bonus and won the maximum $50 cashout then paid the required $25 REFUNDABLE. VERIFICATION DEPOSIT and was told I would receive my winnings no later than 4 days and if I paid in LTC it would be Accelerated ITS been a week now i have been blocked from live chat have been told repeatedly that payment is going to happen today and am ignored when I email them I have documentation of my win and deposit and am completely shocked that I have been ignored and discarded like this BE WARNED

Hello Krash73,

Nice to meet you!  First of all, congratulations on your winnings with a no deposit bonus.

Sorry to hear that it took longer than expected for you to receive the funds.  I have been notified that your payment was made yesterday.

I got your email and replied today so you are not been ignored, it just took a bit longer to reply.   

Best Regards,

Hello Aileen,

Good day!  

We've been discussing privately the issue you encountered which was resolved by the processor and you were able to get your winnings paid on May 2nd.

All the best!

they wont add the spins even know its expireds at the 19 *
can ya please help mety

Hello moralensvogter,

Could you please elaborate more about your case, so we can understand better and try to assist you? 

Thank you.

cause they say that my last one was a freebie but it wasent it was a deposit then after the deposit i didnt get my reward for deposit and a support then added it soo it look like a freebie when its the reward soo can you please add it for me cause now i asked for 3 days in a row... and this is just nok okay they dont even wanna hear what i say they just close down and leave 


and they even have 50 freechips for deposit players like me but they just wont add me XD 
its pretty lame when i have bine there for 4-5 years 

Dear moralensvogter,

Please send us your casino username via PM and we will contact the casino rep to check your account.

Dear moralensvogter,

Do you still need our assistance with this case?

Since we haven't heard back from the member, we'll consider this case closed due to the submitter's inactivity.

I tried 2nd time requesting any kind of welcome bonus due to being denied free spins at sign up.... (shame on me for clicking "sign up" button up top prior to spinning the wheel which was located below. I was taught read top to bottom...

same as before: support is rude, blame's me for not following instructions, and claims inability to "add free spins."   
How does this attract new paying customers? I'll spend my dollars at casinos that honor their advertised promos, and provide helpful support along with it.
Curious why LCB affiliates with places like this, I wouldn't expect it. FR even acknowledges there was an issue, yet neverhad any intention of making it right..... 

Dear CheeseLoser777,

As stated in the Important Notice, you should have spun the wheel before registering. We’re sorry this happened, but there are still other exclusive offers on our site that you might like.

Thank you.