Limitless Casino Support and Complaints Thread

I think it's ridiculous that players can't get a bonus round of spins after loosing clean deposit 

I have been trying to have ya'll verify my account for over two weeks now and have had zero luck getting anyone to help me! The credit card I used when I first opened my account was lost when I lost my wallet.  I have since had it replaced and have made many more new deposits with my new card. I keep being told I have to send in a selfi of my old card but I can't as my wallet was LOST. I have provided pictures of my new card, my ID and my current utilities bill five different times but still no luck. How can we get this fixed and taken care of??? I really enjoy the site and I've spent a fair amount of money but if I have no way of ever claiming any winnings I'm just throwing my money away! Please HELP...

Chad Mahana

Hello Mahanas,

Sorry to hear that you are having problem to verify your account again. Could you please send us your Casino Username via private message and we will get in touch with Mikey regarding this issue. Once we get a response we will let you know.

Keep an eye on this thread for any updates.

Thank you.

Hello Mahanas,

We are still waiting for your credentials. Please send us  via private message to be able to help you.

Thank you in advance.

This site has always been fair and good to me. As long as you follow the rules and everything there is no issue

Hello Mahanas,

We will be closing this complaint due to inactivity of the submitter.

I have a complaint. I took advantage of a bonus on Limitless.  I deposited $50 and got my bonus. I proceeded to play slots and eventually met the play through requirement and ended up with almost $300 as my real balance. Well, after that, my balance was brought down to just under $250.  I am guessing because I was capped as to how much I could win with the bonus.  No problem.  I then wanted to withdraw $150 of those winnings but was rejected with the explanation that only my original $50 deposit was withdrawable. I didn't understand why since I had played through the wagering requirements, but again, I thought ok, I will just withdraw my original $50 and play with the remaining $200.  Well, after I withdrew my $50, Limitless took away all of the rest of my balance!  I don't understand why that happened. I was going to continue to play with the balance and probably deposit more money when I played through that, but now I have nothing. Limitless will lose me as a customer because of this. This is completely unfair.  I spent hours on your website gambling and this is how I am rewarded?  I really liked your site and the games.  You really shouldn't show a customer's balance as being "real" if part or most of it is restricted and not withdrawable. Don't tell me that it is in the Terms and Conditions either. Those are barely understandable and anyone who gambles on legitimate casino websites assume that if you play through wagering requirement that the remaining amount is the gambler's to with as they please.  I will not be a customer any longer if I don't receive my $208.41 balance I had after withdrawing $50 on June 17, 2023.  My username is goon1018.  I expect to see the amount returned with 72 hours.

Help me understand this LIMITLESS CASINO please I've been playing since July 26, 2022 the same month you guys opened I've deposited and have had friends and family join as well I have every confusing email so either the casino finds a reason not to pay I've played through hundreds of dollars hundreds of dollars were taken because of the 50 dollar minimum on withdrawals and for whatever reason I'm being sent in circles for a deposit 

Hello goon1018,

We notified the representatives about your issue and asked for updates.

Keep you posted.

@ THEE QUEEN,

If you would like us to ask for updates on your case, please PM me your casino account username. 

Hello goon1018,

We hope that you're well and safe.

Please note that we have reviewed your account and grievance.

From what we can see, your withdrawal request was processed correctly. Upon meeting your wagering requirements, yes, your balance was reduced from $302.22 to $247.45, which was your max cashout limit. At this moment, the entire bonus amount still has to be removed before a cashout can be processed. Given that you have deposited $49.49 and received $249.92 worth of bonus amount, the amount of $249.92 has to be removed in total before the withdrawal can be processed. This is because the bonus amount serves for wagering purposes only and it cannot be withdrawn.

Given that $41.51 was already deducted, $208.41 still had to be removed prior to finalizing the withdrawal request.

https://limitlesscasino.com/terms-and-conditions

7 TERMS APPLIED TO BONUSES AND PROMOTIONS

7.1. Overall Bonus and Promotion Rules

g. "The Player understands that deposit bonuses cannot be withdrawn, as they are for wagering purposes only. The bonus amount is defined as extra funds added by the Casino."

We hope that the explanation as to what occurred is clear and understandable.

Please let us know if any additional information is required.

Kind Regards,

Limitless Casino Management

@ THEE QUEEN, 

we are still waiting for your account details.

Hello THEE QUEEN, 

We will be closing this complaint due to inactivity of submitter.

I attempted for the 3rd time with a problem to redeem an LCB bonus. This time I was told that Limitless did not have that coupon and could not process it. Last time I was told I was not eligible for any no deposit bonuses, but all I can get is 1 chip. And I play almost every day and have made several deposits, including this morning following all the rules, and qualify for 111LCB-JUNE which will expire on 6/30/23. I don't understand why, each time I attempt to redeem LCB bonuses with the casino, I am always denied. They were my favorite casino. And I do not feel that the chat rep is not thoroughly are even interested to help me sort it out, by continuously repeating the same comment.

The Chat Session


Alfred

Thank you for visiting Live Support! What can we do for you today?
Hello, I need help with redeeming a bonus from LCB
Hello and Welcome to Limitless Casino! Please, give me a moment.
Do you have a coupon code?
111LCB-JUNE
I just made a $22 deposit earlier played and lost
We don't have that coupon
Its on thr LCB site. Do you want a screenshot
We don't need a screenshot, if it is on lcb site, and we don't have it in the system, there is no option to process it.
What? You have a casino rep there for this casino. This is the 3rd time you all have done this to me
You can send an email to support@limitlesscasino.com
Alfred how are all the codes there and everytime i follow rules this happens
We are really sorry because we don't have that coupon
okay i ll contact your rep on the site for lcb
thats fine i'll just have go to them
I understand, but we can't process a coupon that we don't have in the system just because it is on LCB site.
Alfred is typing now...

Can you please help me or help me understand.

Thank you

2Late4Me

Casino Username: ********

Hello 2Late4Me,

Thank you for reaching out to us. We will notify Casino Rep and inquire about this matter to check what is happening with this promotion.

Keep an eye on this thread for any updates.

Thank you.

Hello 2Late4Me,

We hope that you're well.

Please note that the bonus you have inquired about is a no-deposit bonus for New signups only. You may see the details of the bonus offer here:
https://lcb.org/onlinecasinobonusforum/no-deposit-casinos/new-casino-limitlesscasino-com-and-no-deposit-codes/135

Also, we have reviewed your account and we are happy to inform you that a Loyalty reward is waiting for you right now.

We wish you plenty of luck playing at Limitless Casino and should you need any assistance, please do not hesitate to contact us.

Kind Regards,

Limitless Casino Management

Hello 2Late4Me,

As Casino Rep clarified this case we will close this complaint and mark it as Resolved.

good morning. I need help to verify my account with this casino!

in reality I need both to verify my account and to change my e-mail, I asked for it, losing the password of my old e-mail. I sent my documents and the information needed to do both, but the casino says I need to send the lost email information, it doesn't make sense.

I ask for help from the LCB to solve the case.

PS: I've been trying for several days without success.

Old Email: ********@protonmail.com

New Email: *********@proton.me

Login: m*****

Hello ManuCamacho,

Thank you for bringing this issue to us. We will notify Casino Rep to inquire about this matter, so very soon we should get an update regarding this case.

Keep an eye on this thread.

Thank you.

Hello Manu,

I trust that you are well and having a nice day.

Thank you for reaching out to us here with your grievance.

We have contacted our Banking Department and inquired about your account. Please note that it has been reviewed and they require additional information in order to successfully complete your e-mail address change. 
I'll share the request in full:

"Hope that you are well and safe.

To secure that we, in fact, are in contact with the original account creator, we need to complete a re-verification process. We need you to provide:
- A selfie picture of you holding your ID document with a text note, containing:

a.“Limitless Casino”

b. Current date

c. Username

This has to be written on a paper.

​

Please send the requested document from new email address you want to use. Also state your old email address. 

Should you need any additional assistance, please do not hesitate to contact us.

Kind Regards,

Limitless Casino Management

documents sent, sent separately, because everything together is illegible.

Thank you very much in advance

Thanks for updating us and I have always found limitless to be one of my favorite casinos to play.  

Hello Kathygr104,ManuCamacho,

We are glad that you are satisfied with the service from Limitless team. 

I was answered today, but they sent me the same email, asking me the same thing.
I didn't understand.

Hello ManuCamacho,

Please try again to reach out to them and be sure that you provided them with all the requirements. If it not works, we will ping Casino Rep in your behalf.

Keep us informed.

Thank you.

I did that, I'm waiting for an answer, the problem is that they often don't explain exactly what they want... because to change an email you need all this obligation, I've never seen it in my life. I already sent several selfies

Hello ManuCamacho,

Please let us know when you get some feedback. If there are some difficulties, we will ping Mikey in hopes that this issue will be resolved in shortest possible time.

Keep us informed.

Thank you.

I received another email... they want me to take a selfie with my identification document and at the same time holding a paper with some handwritten details... I have NEVER seen anything like this in 7 years playing around here. So far so good, I sent a selfie holding my ID and a selfie with the paper, so they want both in the same photo, I even tried to take it but it's not legible. please help me with this

Hello ManuCamacho,

We will ping Casino Rep in order to speed up the verification process. 

Keep an eye on this thread for any updates.

I made the mistake of depositing with my debit card instead of Bitcoin as I have done for the last 7 or 8 months here. I have completed over 10 withdrawals with Limitless. I won just yesterday and sent al of my verification documents 3 times to the email they listed and also sent them to their support email. Im still trying to withdraw my funds. Im doing the same type of withdrawal which is Bitcoin so why is it so difficult to verify someones debit or credit card. I'm shocked how all of these casinos operate 24/7 365 days a year yet their banking or financial department is closed on weekends. That is the most ridiculous thing I have ever heard of and its just a way to hold peoples money longer and hopefully get them to reverse their withdrawals. DON'T EVER USE ANY DEBIT OR CREDIT CARD WHEN PLAYING AT ANY ONLINE CASINO. ALWAYS USE CRYPTO!

Hello bry60195,

We have to inform you that based on the experience of most Casinos, the verification process when depositing by credit card takes longer than when depositing with crypto currency. It is true that support agents work 24/7, but we also know that the finance department and documents department are not available on weekends.

Please let us know if you get verified during the next week. We will leave this complaint opened.

Thank you for your understanding and patience.

I've played at Limitless for a little over a year now because to be honest I've found their games to be a lot of fun. However I received a player appreciation chip and met the playthrough balance only to be denied a withdrawal because I played a hand of blackjack. Nowhere in the terms of service does it prohibit blackjack for an appreciation chip and in fact I have personally withdrawn an appreciation chip using the game blackjack. Sent an email to payment department to direct me to the specific term detailing the non use of blackjack and could not provide. I don't like a casino using made up loopholes to withhold a measly fifty dollars because imagine what they would do to withhold fifty thousand. Not for me.

I have requested a withdrawal for $580.00from Limitless Casino for 3 weeks now, 5 emails to you, and you said it was approved! Have verification number and I never get a response. I would like to know the issue? I have been verified. So ???

Hello Ddbaker1976,

Could you please inform us which Casino You are referring to?

Thank you in advance.

Limitless casino

Limitless casino

3734XUtZZc7o4s2JdQUhH6e4KFDDCJTsif
3734XUtZZc7o4s2JdQUhH6e4KFDDCJTsif

As soon as we receive your reply, we will start the Instant Withdrawal procedure. We thank you for your continued patronage and are always available, should you need any assistance.

Kind Regards,
Limitless Accounts

24/73734XUtZZc7o4s2JdQUhH6e4KFDDCJTsif

24/7 Customer Customer
As soon as we receive your reply, we will start the Instant Withdrawal procedure. We thank you for your continued patronage and are always available, should you need any assistance.

Kind Regards,
Limitless Accounts

24/7 Customer

Limitless casino

Here is the email where it was approved 

3734XUtZZc7o4s2JdQUhH6e4KFDDCJTsif
3734XUtZZc7o4s2JdQUhH6e4KFDDCJTsif

As soon as we receive your reply, we will start the Instant Withdrawal procedure. We thank you for your continued patronage and are always available, should you need any assistance.

Kind Regards,
Limitless Accounts

24/73734XUtZZc7o4s2JdQUhH6e4KFDDCJTsif

24/7 Customer Customer
As soon as we receive your reply, we will start the Instant Withdrawal procedure. We thank you for your continued patronage and are always available, should you need any assistance.

Kind Regards,
Limitless Accoun
24/7 Customer

Limitless casino

And have email where it was approved

Hello Ddbaker1976,

Could you please send us your Casino Username via private message so we can check with Casino Rep your status?

Thank you in advance.

Hello Ddbaker1976,

Thank you for sharing your account details with us. We will ping Casino Rep in order to help you with this issue.

Keep an eye on this thread for any updates.

Thank you.

Thank you so much!

Hello Ddbaker1976,

We hope that you are well and safe.

Please note that we have reviewed your account regarding the $580.00 withdrawal request.

The withdrawal request was submitted on June 17th, at 06:00, Casino time. It was denied 4 minutes later as the cashout limit from the bonus you were playing with is set to $50.00.

https://limitlesscasino.com/terms?class=bling

Once the initial request was denied, your funds were returned to your account and the excess balance was removed. $50.00 was left which you could have withdrawn. From that moment, you have decided to continue playing and unfortunately, as Lady Luck was not on your side, you have depleted your balance. 

Thank you for your understanding and should you need any additional assistance, please do not hesitate to contact us.

Kind Regards,

Limitless Casino Management

Yea I'm having an issue with limitless taking their sweet time to approve me I first submitted my documents 2 weeks ago. My balance was 300 dollars. They stalled until I played the entire thing down gone. 

Today I won 1000 dollars. And they are acting like they never received my documents EVEN THOUGH my account had been completely unlocked for withdrawal and they had already validated my account. 

They are preying on people and hoping that I'll play the money down before they get around. To validating my account and it's disgusting. 

.you people are fucked up. And you need to stop doing this shit. All5 of your sister casinos have approved me already and so have you and now you find reasons to stall 

.username is PatruckTM and it's 8:50 on Thursday. 

Limitless will not give me my withdrawal due to when I submitted I withdrawal request and they sent the email for me to confirm I would reply to confirm and I wasn't able to confirm because of an issue with their server apparently ..because my reply emails were not able to be received..this is ridiculous!!! I've played and received withdrawals from this site before !! They told me I had to verify my account again and use a different email ..so I did and now I asked where my withdrawal is and I get sent the same generic email over and over in the new email I verified!!! This is wrong in all ways!!!!!! Especially since I've been a player here for a while depositing and withdrawing from them before ..several times !! Someone help pleae 

I tried to email pitboss, support, payments And all emails were blocked 

Hello Kellie072087,

Could you pleas send us your Casino Username via private message so we can react and reach out to Casino Rep in order to inquire about this verification matter?

Thank you in advance.

Hello Patrucktm,

Thank you for bringing this to our attention. We will ping Casino Rep in order to help you and if it's possible to speed up this process.

Keep an eye on this thread for any updates.

Already resolved. More surprised than I care to admit. Limitless handled it faster than anyone else has lol 

Hello Patrucktm,

We are happy to hear that this case has been resolved.

We will mark this case as Resolved.

I pm'ed my username