Golden Lady Casino Support and Complaints Thread

Hi Blue65,

Can you send us please your account username via private message, and we will reach to the Casino in order to resolve your concern.

Hi Juan, please Sir, just release my winnings, it's been over 2 months! I have been treated like crap, I help put money towards their paychecks mostly! as I keep saying! You have a nice casino! 

Hi Blue65,

May we ask to provide us with your Casino username via private message, so that we can reach out to Casino Representative, in order to help you.

I have lost much more than won at The Golden Lady Casino! I finally won 700.00 dollars there, this is over 2 months ago! Agents have lied to me, ignored me, treated me like crap , like how dare you want your money! I just want my payout right now please! Respectfully, Kevin Ferrier 

Golden Lady Casino, won't pay after more than 2months!rude agents, lies, ignore attempts at live chats! I just want my 700.00 dollars deposited via Bitcoin withdrawal! I have lost alot more than that here

While researching Golden Lady, I found that this casino operates without a license and is placed on the list of casinos to avoid. several player complaints against this casino. I have never played at this casino.
Good luck Blue65, I hope your problem will be solved quickly. I'm sure a moderator on this forum will be able to help.

We need your username in order to help you.

Hi,Blue65,

We need your account username to be able to reach out to Casino Representative. Private message me please.

Hi Blue65,

We will consider this case as CLOSED due to inactivity of submitter.

Hi Juan,it's KEVIN FERRIER again, Blue65, please pay me my 700.00 dollar winnings immediately!it's been at least 9 weeks!

Hi, Juan,Kevin Ferrier, listen please,I have been more than patient!I really need my money,I played here in good faith!I just want my winnings of 700.00 dollars immediately deposited via Bitcoin withdrawal into my account please, respectfully, Kevin Ferrier 

Also,Juan,I have been treated awfully by some of your agents!lied to spoken to rotten,I have lost a lot of money here too! now over 2 months ago I won 700.00 dollars, please give me my payout, thanks, Kevin Ferrier 

Hi Blue65,

Can you please confirm if this is your Casino Username -  Blue65 ? We need that so we can contact Casino Representative in order to help you.

Hi Juan, Kevin Ferrier here,may I please collect my 700.00 dollars via Bitcoin withdrawal immediately?it is going on 3 months since I won it at The Golden Lady Casino 

Hello Blue65,

We need your username in order to help you. We need your account username to be able to reach out to casino representative.

My phone is gone,I'm going to lose my internet soon! please give me my payout Juan,I'm in trouble broke! thanks 

Hi Blue65,

Please be advised if you do not attach the username in the next post, we will close the complaint, and every subsequent post for this complaint will be deleted.

Hello Blue65,

Like Berks said, we will close your complaint. You're not listening to what we're saying, if you don't leave your username, we can't help you.  

Hello Blue65,

We are forced to CLOSE this complaint because you are not providing us your Casino Username, so unfortunately we can not help you.

Hi Blue65,

We noticed that you have multiple account which is not allowed per our T&C. We closed the account "Kevin Ferrier" and left this one Blue65. If you make one more account we will be forced to ban all of your accounts on our forum due to breaching our rules. 

Wow, 

Blue65. Just send your username at Golden Lady Casino to the moderator.

simple request, 

they can't help, if they don't have the username that needs help!

Hello Blue65,

As we received your Casino Username, we have sent an email to Casino Representative in order to a find resolution for your concern. Please keep us posted.

Hello Blue65,

Casino Rep got back to us and told that the finance team have provided him with the  information that this case will be cleared up to Monday. Please keep us updated.

Hello Blue65,

We've been provided with the information that your payout will be done in 3-4 working days. It was supposed to be finished today like they said but obviously there was some delay for an unknown reason. We hope that they will keep their words. Please keep us posted.

Hi Juan - I really need your assistance please as your casino support are ignoring numerous emails I have sent

Hello Lottie48,

Can you please send us your Casino Username via private message so we can contact Casino Representative in order to help you?

I was promised a refund by Golden Lady Casino 6 days ago and have an email from them to prove this. I have not yet received and have sent numerous emails to support@goldenladycasino.com, vip@goldenladycasino.com, accounts@goldenladycasino.com and manager@goldenladycasino.com and not one response received. I need to know the exact amount and if it was sent back to my Mastercard. Contacted chat and they said they would assist but still nothing. Chat operator today said I should message them whilst logged into my casino account despite me already telling them account is locked so I cannot possibly do this! It is frustrating and I just need someone to contact me with a proper answer.

Hello Lottie48,

As we said, if You want us to assist you, we need your Casino Username or email so we can get in touch with Casino Representative. Send us Private message with your credentials and we will reach out to them.

Hello Blue65,

Any updates? Did you receive your funds?

Hello Lottie48,

We need your Casino username to be able to help you. Please PM me.

Hello Lottie48,

We will be CLOSING this complaint due to inactivity of submitter.

My account is locked and I never received my payout 

Hello Justin Tolar,

Please be advised that Golden Lady Casino has been placed on our Warning list due to numerous delays and extremely slow payment. Some of our players have been waiting up to 6 months for their BTC withdrawal. This brand also operates without a proper gaming license so please proceed with caution.

If you want our assistance in order to help, please send us your Casino Username via private message and we will try to get in touch with them.

Hey Justin Tolar,

We are still waiting for your username to be able to help you. Please PM me.

Hey Justin Tolar,

We will be Closing this complaint due to inactivity of submitter.

 Golden lady casino nick : czi*****   email: cziba******* Hello, I would like to ask for help! I have been talking to golden lady casino live chat all day today. they responded willingly. but when i deposit and withdraw my winnings with (coinbase) wallet 3 hours ago. no answer on the live chat and my money didn't come. how should I file a complaint here? someone boss should go privately to help solve the case

Hello Czibak János,

Thanks for reaching out to us. We will notify Casino Representative about your issue with the withdrawal and oce we get some feedback we will get back to you. Please keep us posted.

Hello Czibak János,

We are still waiting for any update from the Casino Rep regarding your matter. We will send them a reminder email in hopes that we will get an answer as soon as possible. Please keep us posted.

Hello Czibak János,

Casino Rep got back to us and told that this case should be cleared in 2-3 days. Please let us know when it's done.

Hi! live chat support said. that the fee will be credited today. I'm looking forward to it. if it has arrived, I will post it here. Until then, help me

Hello Czibak János,

Hope that live chat agent will be in right with the information that you will be paid today. If not, we need to wait for Casino Rep clarification where he told us that will be done in 2-3 days. 

Hi! I also have a delayed payment of 94€ In golden lady casino. It has been over 3 weeks now and the chat keeps saying that i Will be paid soon but the withdraw is still pending so i hope that you could help me with this issue. 

Hello Joonaz12,

Could you please provide us with your Casino Username via private message so we can get in touch with Casino Representative regarding this matter?

Hello Joonaz12,

Thanks for sharing your credentials. We will ping Casino Rep in order to help you with this issue. Please keep an eye on this thread.

Hi! Today is the big day. I still haven't received my prize! 

and now the last user is starting to scare me that he hasn't received his money even after 3 weeks. starting from this. I'm getting angry otherwise, the casino's live chat did. that negative commenters only comment untrue things out of frustration because their data was not correct. criminals. I hope golden lady casino is right! And you will be positively disappointed. and I can post a positive comment again. Please watch the events today. because the deadline stated by the casino support expires today. regarding the 2-3 days

I received my withdraw today so i wanna thank the mods for help and lets hope that Janos will also get his money.

Thank you very much. My prize arrived on 15.12.2022. This is a fair casino! Sorry everyone. if everything is right, then they are right. best! I can only recommend!

Hello Joonaz12,Czibak János

We are so happy to hear such a good news. Enjoy your winnings and further entertainment! 

Hi Juan,it's Blue65, kevinferrier196@gmail.com..it's going on 6 months since I won 700.00 dollars at The Golden Lady Casino,I really need my payout immediately please 

Hello Blue65,

We will reach out to them to check what is happening with your payout. Once we get a response we will get back to you. Keep you posted.