Casino Extreme, Casino Brango, Casino Adrenaline, Yabby Casino Support and Complaints Thread

I requested to verify my mobile number to obtain the 50 FS. They verified my number but they tell me that I am in a restricted region so they can grant it to me.

I have been a customer for years, I deposited and withdrew without problems. I access codes without problems. This has never happened to me.

Brango and Extreme gave me the 50 FS without any problem.

User: *****

Hi Laura1ae7,

We will contact the rep to check your account and get back to you here on the thread.

Hi Laura1ae7,

I hope you're well and safe.

Please note that I have reviewed your account and as I can see, both on your Casino Brango and Casino Extreme accounts you received the 50 free spins bonus manually, as an exception.
The Free spin bonuses were added on June 6th at Brango and on June 10th at Extreme.

Thank you for your understanding and should you need any additional assistance, please do not hesitate to contact us.

Sincerely,
Mikey

Casino Management

Mikey13, 

You can check it in the conversations with both chats.

What do you want to tell me with this? Have you checked my cell phone in Yabby, and they won't give me the FS?

Hi Laura1ae7,

I hope all is well.

Even if our agents did not state explicitly the bonuses were added as an exception, the exceptions were made nonetheless.
Regardless, we very much appreciate your loyalty and your free spins have now been credited at Yabby Casino as well.

Best of luck!

Kind Regards,
Mikey
Casino Management

Casino Extreme Complaint

Hello Keithjann,

We notified the casino rep about your case, and will keep you updated in this forum thread.

I would also like to remind you that this is a public forum. We would advise not to share your personal details on the forum.

Thank you so very much. I am relieved to hear that someone is looking into this. Thanks for giving me a spot for my voice to be heard and hopfully get this resolved. I will keep checking back for an update.

I claimed a 75% NO RULES BONUS, NO SPECIFIC TERMS WERE GIVEN EXCEPT NO RULES , NO MAX BET AND NO MAX CASH OUT, I won all the way up to $2000 and then played the keno slot and lost $350. When I went to cashout the stole my winnings and said I had played a restricted game. The keno slot. I said how can this be and they sent me a bogus set of undisclosed terms and conditions for that NO rules bonus that says non progressive slots only. There system always restrictions play on the games that aren't allowed during a coupon usage. It didn't do this and the fact that I didn't gain anything from playing the game, I had in fact lost money to the amount of over 350 dollars only tells me one thing. They Didn't steal my winnings because the had to. They falsely advertised a 75% No Rules Bonus when this in fact had some rules but then on top of that they hid away the specifics of those terms and didn't make them available to me prior. Which makes this a scam as then once they seen I was cashing out they could then infirm me of these rules they had for the no rules bonus, and even though I didn't WIN I LOSSED AND DIDNT MAKE any type of advantage or gain off of playing what they now AFTERWARDS DISCLOSED TO me was a restricted keno game, they still use it as a loophole and bogus and unvalidated reasoning to steal from a depositing player who just happened to win. I AM FIGHTING THIS ON ALL FRONTS. HERE AND EVERYWHERE ELSE I CAN FIND. THEY WILL NOT GET AWAY WITH THIS. THEY CAN'T, FOR THE SAKE OF FAIRNESS IN GAMBLING AND ALL PLAYERS THAT CONE AFTER ME. SHAME ON YOU CASINO EXTREME!!! MAKE THIS RIGHT AND PAYOUT THE MONEY YOU STOLE FROM MY ACCOUNT! 

I just wanted to add these screenshots that show just within the past couple days other players facing the exact same issue. This is not a coincidence! 

Hello Keithjann,

Please allow some additional time for the rep to provide updates. 

Thank you.

So this is weird. 

I have won a fair amount of money from CE and I love playing there. However, after the last time I logged in after receiving my funds, I can't log back in. Filed a ticket and the response was:

A duplicate account exists, please use "bunnygirl09". 

I don't have a clue what they are talking about. I've never registered anywhere, nor would I ever choose that as a usn. I've checked every mail address I have.

I submitted a second ticket:

"Your account is working with no issues, we indicate you haven't logged in in several months"

Also false. They didn't even have my username in the correct spelling when replying to me about it being "fixed". 

I have screenshots of things to prove my case.

I'm at a loss and have sent a third ticket in hopes that I get someone to talk to with a higher IQ than pocket lint.

Sadly, if they don't resolve the issue, I am going to hopefully make enough noise to publicly blacklist my favorite coveted crypto joint.

I am sad, and I don't want to do it,  but I feel if it can happen to me, it can happen to you.

Any advice or help from  anyone is appreciated.

Edit: username: big_doinks

Thanks,

B

Hi BigDoinks,

Please send me your casino account username and we will ask for updates on your case. 

Hello BigDoinks,

I hope you're well and safe.

I have once again reviewed your account - big_doinks, and there are no restrictions on your account or any reasons you should not be able to log in. Your account actually has a pending free chip that was issued by our VIP team.
Regarding the bunnygirl09 account, if you're contacting our support team by e-mail from the e-mail address that is related to said account, you are, of course, going to receive instructions to use the bunnygirl09 account.
Therefore, in order to avoid any further inconvenieces, please make sure to use your big_doinks account and use the e-mail address related to said account. Please check your inbox for your registration info. 

Of course, should you need any assistance from our team, do not hesitate to contact us. However, please bare in mind that certain information cannot be disclosed due to security risks.

Kind Regards,
Mikey
Casino Management

Is there still no update or response regarding my winnings? I see there was a response to another members issue from the rep who posted their issue on the 28th, two days after I posted about mine. They got a response the same day, but I haven't even got one from two days prior. 😔

Hello Keithjann,

I hope you're well.

Please note that we have again reviewed your account.
We can see that you have indeed claimed the 75% match bonus with your deposit. The Terms of the 75MYRULES bonus are clearly presented and visible at all times on our website. Through the link provided below, you may see the terms of the promotion.

https://casinoextreme.eu/terms?class=75MYRULES

Additionally, we must turn your attention to the General Terms & Conditions that state that Terms of the promotion remain in full effect even after the wagering requirements are met and all up until the entire balance is cleared from the account. 

https://casinoextreme.eu/terms-and-conditions

7. BONUSES AND PROMOTIONS
7.1. General Bonus and Promotion Rules

x. "Once a bonus is claimed, the terms of that bonus step into effect immediately. These terms remain in full effect until a new Fund Action (Deposit or Bonus) is processed to your account and after the bonus has been cleared from your balance. Bonus Terms will remain in effect after Wagering has been met. Bonus Terms will remain in effect after a Withdrawal is processed. Bonus Terms will remain in effect after Playable Balance drops below $/€ 1. Depositing on top of your existing bonus balance does not void the Bonus Terms. Any violations of the terms while they are in effect, may result in all winnings being voided as per the Terms & Conditions. The Terms of the promotion are not in effect once a new fund action (deposit or bonus) is made at the moment the playable balance is below $1.00. Refer to the term 7.1.j."

Furthermore, upon meeting the wagering requirements, a pop-up appears, notifying the player that the wagering requirements are met and that the Terms of the promotion are still in full effect as shown in the screenshot below.

Your original deposit was reimbursed by our attenting manager and you were allowed to play with it again.

With everything taken into consideration, we are unfortunately not able to reinstate your winnings as the breach of the bonus terms is obvious and evident.
We are sorry for the inconvenience, however, the terms & conditions must be adhered to in order to provide fair play conditions for all our active users.

Thank you for your understanding.
 

Kind Regards,
Mikey
Casino Management

Hello Mikey and lcb folks. 

I am reaching out because in your previous response you said that Coinspaid had provided that date July 1st for the recovery of my deposit. It's July 1st so I am seeing if there an update I can get today on the status?

Hello I hope this finds you well,

This is the screenshots

I see that the terms for all the no rules bonuses offered at extreme, yabby, brango ect... have been updated to say '"real-video non-progressive slots only" as well as, "No other game in any other category allowed". The fact is that that the Keno offered on your platform is a non-progressive slot. Outcome is decided by a random number generator not 20 number picked from a rolling barrel. Also it's non progressive because it doesn't have a jackpot accumulating over all play progressively increase in size until won. These two updates to the terms and conditions shows you recognized what I stated to be true. And correctly followed up with updating you terms of your bonuses like I suggested. Now your terms for the bonus align with and state clearly that case which would not allow the playing of forbidden games in these terms and case would include keno. However this what just implemented and added to your terms of the bonuses. I ask that along with your updated terms for such bonuses that you also recognize the fact that my winnings need to be paid out. I will be writing about this fact on all the forums and review sites as to let other players know, whose winnings have also been voided under similar or same circumstances, so that they might have the opportunity to pursue their unfairly and unjustly voided winnings as well. Pay out the $1280.00 left from my winnings so that I can consider this issue closed and move on and know that I have been heard, recognized and corrective action was taken to not just make the terms align with your practices but also my play and experience was compensated fairly considering the circumstances and the now dated terms of you no rules bonuses.

Here as promised is their new,"UPDATED TERMS", for their," No Rules" bonuses that were changed after I raised and pointed out reasons and proof why my winnings shouldn't of been voided and demanded they payout my winnings.

Hello Keithjann,

I trust that you're well.

As you have noticed, we did update our Terms & Conditions to provide even more clarity to our users in order to avoid any possible mistakes and misinterpretations by our users. Contrary to what you are stating, we very much do like to see our players winning and withdrawing their wins. Afterall, we are boasting that we are Instant Withdrawal Kings. 
Nonetheless, the changes made did not affect any underlying Terms nor were they substantially and factually changed. The list of restricted games remained the same as only Non-Progressive Real Series Video slots are allowed with the bonus (777 slot excluded). Your screenshots clearly confirm this.
Unfortunately, Keno is not such a game, despite your best attempts to clasify it as a Non-Progressive slot. 

I am sorry to say this, however, the Terms & Conditions were properly applied in your case and unfortunately, the decision will remain unchanged and the winnings cannot be reimbursed.

In the meantime, you may contact our Customer Service to see if there is a free bonus available for your account.

Thank you for your understanding.

Kind Regards,
Mikey
Casino Management

Hello Jayweaver,

I sincerely hope you are well.

We have reached out to Coinspaid and we are waiting for an update regarding the recovery. As stated, they did inform us that the deadline for the recovery procedure was July 1st.
We are hoping that there were no issues and that the funds have been successfully recovered.

Thank you for your patience and understanding and as promised, as soon as we have any information, we will contact you directly.

Sincerely,
Mikey
Casino Management

Hi Mikey,

Thanks for your response. Although I would have to say that I have provided more than enough evidence and more than enough reason to not just prove your stance and decision wrong but enough that it should've changed you decision. Instead I will now ask LCB MODS to carefully review this complaint and the reasons and proofs provided and make their own decision and ask if this is to close then have it shown as unresolved. But before that I want to show you guys one last thing that I know you can't be proud of. So set aside all and everything that has been said and shown and take a look at the screenshot I have provided. On June 26th 2024 at about 10am you took $1280 dollar from me. You justified this by saying I broke a rule of the bonus and even though I only lost and didn't gain anything by breaking the rule, none the less a rule was broken and therefore you had the right to take over a thousand dollars from me. You then turned around and no less than a hour later sent me and have repetitiveky sent me an offer that literally encourages and promotes me to do just that, break the rules. In fact it goes as far as to say Casino Extreme believes breaking the rules is needed and that's what champions are made from. It then states for me to play and break the rules in order to succeed. This is not professional to have happened to me. If it is intentional, then at this point it would be player descrimanation and bullying tactics. You literally beat me up and when you took everything from me, you kicked me in my teeth. Not once not twice but I have been sent this same email everyday sense and during this complaint. And I gave you guys the opportunity time and time again prior to putting this on the forum along with everything else I have had to post prior to this, I afforded you the opportunity to make this right even though you were steadily kicking me in my teeth and every single time you choose for me to go public with this. You've even changed terms and conditions and you stance on things but refuse to change your decision to not pay me out my money you took and stole from me. Why would you take money away from me when you encouraged me to break the rules? Something is not right there at Casino Extreme and I am sorry you guys are going through whatever it is your going through but don't tread on me! Shame on you! Let's hear what you have in response and what LCB has to say about all of this. 

Does this type of treatment towards a player align with your license and your integrity policy? Is this okay and has been approved to do to depositing faithful and loyal players? 

You know this was not right of you to do.

Make this right!

Stop with your generic responses and referencing your terms and conditions and take into account your common sense, morals and code of profressionalism and change your decision. Make available the $1280 dollars on my account that is missing from my account, and show not just everyone here on LCB but on all the other very well known platforms that you recognize this type of treatment is wrong and that you made it right. Anything less is just plain neglecting the license you hold and the reputation you have. Stop staining it and risking it any further than this.

Hi Damann25,

Thanks for sending your account details. We will forward them to the casino rep and advise you once we receive any feedback.

Hello Damann25,

I hope all is well.

Thank you for reaching out ot us through LCB.org. 
Please note that the Monday Cashback is issued based on the difference between your bonus-free deposits and withdrawals during the previous week. The week starts on Monday, 00:00, Casino time and it ends on Sunday, 23:59:59, Casino time.
Please see the attached screenshot of the Monday Cashback's Terms & Conditions.

Thank you for your understanding.

Kind Regards,
Mikey
Casino Management

Hello Jayweaver,

I hope all is well.

Please note that we are still in correspondence with Coinspaid regarding the retrieval of your deposit. Apparently, they ran into an issue which they are attempting to resolve as quickly as possible.
We apologize for the inconvenience and delay. As a small token of appreciation, we have issued a free chip which will hopefully help you enjoy your experience at Casino Adrenaline more.

Thank you for your understanding and patience.

Sincerely,
Mikey
Casino Management

This is so messed up...... LCB please help this poor guy get his rightfully earned winnings...... CASINO EXTREME you guys should be ashamed of yourselves frl; you all know good and well that those terms aren't  in place for this type of issue.... Instead of using these terms to focus on bonus abusers; youre misusing them to cheat one of your patrons out of his lucky win.... 

I mean I could perhaps understand if he actually won the funds from the restricted game in question but, he didn't even benefit from it at alll...... he only incurred losses from said game..... it was your responsibility to restrict the game like you normally do with your active bonuses.... Besides there was no way for him to know that he couldn't play it anyway.... Not that it should even matter since he didn't win anything at all from it....... 

What a lame way to cop out from playing your players..... This is pathetic frl.....

I am thankful for your response to my complaint. Awesome summary and way to go for sticking your voice out there to he heard and to defensive fair gambling practices,  common sense and integrity. LCB, DO YOU HAVE ANYTHING YOU CAN DO? WHAT YOUR STANCE? SOMETHING BE DONE? ANY WAY TO HELP OR SOMETHING TO SAY IN THIS CASE? sorry for the all caps lock dis not mean anything but it.

Hello Keithjann,

Based on their latest response, it seems there isn't much we can do, as it involves a rule from their Terms. However, we have directed the casino representative to your latest post to see if anything can still be done.

Hello Keithjann and Oqasem0001,

I trust that you're well and safe.

Once again, I must turn your attention to the fact that the Terms & Conditions of the promotion are clear and nonambiguous. I am sorry for the inconvenience, however, in this case, the Terms were properly administered.
Please let me know if you need any assistance regarding any other matter at the Casino.

Thank you for your understanding.

Kind Regards,
Mikey
Casino Management

Hello,

Let me start by saying I hoped that I would never need to use the service you provide to us players, and have always respected that you guys advocate for us when the customer service departments at the majority of these casinos Oftentimes provide extremely vague cookie cutter style answers if you're lucky enough to get an answer at all.

Now that being said I have an error that was made on my part via cryptocurrency. On the 6th of July I went on to Casino Extreme and on their cashier's page they offer a 20% bonus when using Solana as your method of payment. So I deposited into my coin base account wallet and then made the deposit with consumer extreme using Solana. That first deposit went through without a hitch. Fast forward to three days ago july the 13th at around 5:00 PM mountain time. This day I was actually on the cashier site of limitless casino and was attempting to utilize the same bonus with them and so I did the same process through my coin base wallet and went on to the limitless site to make my deposit request. Somehow when I copied the Solana wallet address and went to paste it in my coin base wallet to send the Wallet address for the account at casino extreme from eight days prior manage to get into the address column. Usually I'm very careful with double checking my numbers but for some odd reason this day I didn't and I sent the deposit. When you deposit hadn't cleared in in about 1/2 an hour I contacted The customer service department have limitless and they proceeded To inform me that they didn't have an address with that format at that casino. In a panic I got on with customer service at Coinbase and after doing some research the representative was able to confirm that the address with that I sent it to Had in fact received and withdrawn that money from that wallet. Obviously she wasn't able to tell me where that address was affiliated but going back in my coin base history I was able to see that on the 6th I had made a deposit in the amount of $189 to that same address. That led me to The customer service department at Casino extreme because I knew for fact that that was where I made the first deposit. After being disconnected three times for the online chat I finally was able to get a hold of a representative. Representative asked what I needed and I asked him if he Add record of a double deposit to the walled address and I provided said address. After about 10 minutes more waiting he came on and said they had no record of either of the deposit amounts and I it needed to direct any further questions to The banking department. And then immediately ended the chat on me before I had any chance to ask any follow-up questions.

At this point I am extremely frustrated but I go back onto my coin base account I go into the blockchain I take screenshots of both deposits showing that they were both accepted and I comprised an email Which explained my situation and included photographs with evidence to support my case. I have attached a copy of that email to the bottom of this one. That email was sent over to the banking department in the early hours of July the 14th and I still haven't heard a peep from them. not so much as a confirmation that they even received my email. So before I came here to fly this complaint I also forwarded that email to the support department as well as another address for the banking department. I'm hoping that because I can show through my coin base account that it went to that Same wallet both times, And was accepted and withdrawn from that same wallet both times somehow that I can recover my funds and even if it's just credited to my balance that's fine I just don't want to lose out on all my money. 

Thanks in advance and if you need anything more from me please let me know

Regards,

Andrew Sutherland

Site: casinoextreme.

User: AjS*****e

user email: big****

i m sorry but i am not computer savvy. so i have pasted the body of my email below and attached the screenshots.

an****w su****

From:bigs*****

To:Casino Extreme Cashier

Sun, Jul 14 at 4:38 AM

Hello,

I have what to me is a pretty straight forward issue that should be easily fixed on your end. Unfortunately the live chat employees have been incredibly unhelpful, dismissive, and rude and have provided zero resolution. They told me that of I wanted actual help, I needed to reach out to the banking dept. 

To be as concise as possible, on 07/06/2024 I created a Solana wallet and deposited fu ds to your site in the Amount of $189.12 solana address is below:

4RAPeKUQs4uQ25MvJfJAnjSFEtn95g*******

This transaction went through with no issues. Fast forward to 07/13/24 when I inadvertently pasted this very same wallet address when attempting to place funds at a different site. After not getting the funds at the other place, I had to dig and dig to figure out that this was indeed what occurred. I have attached numerous screenshot s of this wallet an showing both transactions  with a status of complete.  All I need from your team, is to acknowledge that there was in fact two deposits (1st  on 7/6 for 189.12, 2nd on 7/13 for 145 approx) to the above wallet address. After that I will simply need to have those funds from the second transaction credited to my balance. Please do your due diligence with this. I have spent well over 10 hours finding this information and my information clearly puts my 145 dollars somewhere within the structure of Extreme Casino and no where else.

Thank you and If this is not the exact correct cubical within the financial dept., please forward it to the correct person that has the proper tools and knowledge to adequately research my problem.

Regards 

An*** S.

User:Ajs***** 

Email:bi*****6@yahoo.com 

Yabby casino

I redeemed a deposit bonus 

20miniumb

i deposited $30

maxcashout 7.5 

I was told I only can withdrawal 119 wtf 

Now i tried to withdrawal its keeps going lower 

Hello ajsouthside,

We notified the casino representative, as soon as we have any feedback, we will let you know.

Our complaint managers and casino representatives are currently attending the IGB conference in Amsterdam.

Thank you for your patience.

Hello Tobbydinero,

Please send us your casino username via private message to reach out to the casino rep and try to assist you.

Our complaint managers and casino representatives are currently attending the IGB conference in Amsterdam.

Thank you for your patience.

Hello ajsouthside,

I hope you're well and safe.

Thank you for reaching out to us regarding your missing deposit.
Please note that we have reviewed your screenshots and our wallets and we are happy to inform you that your missing deposit has been located and is credited to your account.
I must turn your attention to the fact that Solana deposits have a slightly different tracking system so the CS team was not able to locate it through the cryptoaddress you provided. However, the screenshot showed the Transaction ID through which we were able to find the deposit in question.
We have also decided to credit your deposit according to the current Solana value, which is significantly higher than it was just days before.

Thank you for your patience and understanding and good luck playing at Casino Extreme!

Sincerely,
Mikey
Casino Management

Hello again. I got good news and I got bad news. I was finally credited the amount of my deposit mints the 10% FEE from Coinspaid yesterday. Whoop whoop here comes the bad after playing for several hours and having my balance go down to $50 dollars k requested a withdrawal. I was denied and asked to verify account with identity documents. This has not been required from the beginning dating back over two years ago when I first registered. I had at one point uploaded my doc and was sent a message to kindly delete them as I am from the United States and only deposit using crypto and therefore accoung verification is not needed. I have made plenty of deposits and withdrawals on my previous account and on the current account I gave already made a deposit of over 300 euro using crypto and this should be more then enough plus considering the history and length at which it took to clear this deposit to my account should not just validate the withdrawal made from the request but also should of landed the withdrawal denial support request on The fast track fast lane to get it done as soon as possible I'm currently stuck waiting on management or a pit Boss to get back ahold of me when a decision is made of whether or not to process my withdrawal when I was told that I was denied the withdrawal and when I requested that if that was the case then I demand a refund of my deposit I was told to reach out to support. This is ultra confusing and super frustrating and absolutely made a good thing into a really bad thing and only can this be resolved through the means that I find fair by either processing my withdrawal or if the identification documents are required then I demand a refund of my deposit as this has never been nor was stated or stipulated in the agreement of having these funds be recovered by coins paid. The fact that I paid a 10% fee for coins paid to recover these funds I could have and at this point should have just had them processed to my wallet and not my accounts wallet. Mikey I'm asking you to reach out to your people and get this figured out for me. 

Thanking you kindly,

Jay

Hello ajsouthside,

Since we have a response from the casino representative we will mark this complaint as RESOLVED.

Hello Tobbydineros,

Any updates?

We are still waiting for your account details, please private message me if you want us to contact the casino rep regarding your case.

Hello Jayweaver,

We have referred the casino representative to your latest post. Please send me your casino username via PM and keep an eye on this thread for the updates.

Hello Jay,

I hope you're well and safe.

I have been contacted by our attending manager and we have reviewed your account and approved it for future withdrawals in agreement with our Banking Department. Just as you said, as your original account was already approved for withdrawals, there was no reason for the new one to be any different.
Please accept my apologies for the delay, however, the Team was only following the established protocol. I do hope you understand that it was only done due to security reasons.

In the meantime, as I can see, you have succesfully finalized your withdrawal, so, congratulations! I hope there will be many more to come in the future!

Sincerely,
Mikey
Casino Management

Hello Tobbydineros,

Since we never received your username we will consider this complaint CLOSED due to the submitter's inactivity.

I want to know why almost ALL of my referrals have been suddenly either moved to bonus hunter or no longer have any free spins or comps available to them. Even my accounts have had the coupons removed from the rewards section. When they try to validate their mobile numbers nobody can make them work after so I want answers. 

Can I please have assistance from a Yabby, Extrene, & Brango Representative?

I've been a LONG time depositing loyal player at all 3 casinos, including Limitless. For over 2 weeks now, I've received daily emails with free spin codes that are expired. Obviously, ONEIT30, SUN50, SHINE30, MY30SPINS, & SPIN50NOW are the codes that we were previously sent for several months. Why are we still receiving these emails with expired codes & wasting our time trying them? As a consistent depositor, there should be a separation between depositor & non-depositor players for emails similar to VIP player classes. Chat support is of no assistance & replies with a copy & paste message saying the promotional team sends the emails & not everyone is eligible. I've never been rude or condescending to any of the chat support agents, but the same can't be said from their end. Ending a chat session to avoid addressing an issue or assist is behind frustrating, considering the queue is sometimes a 10+ position wait. I'm sure you can understand the frustration & I would greatly appreciate if these issues could be addressed. 

Thanks in advance.