Casino Extreme, Casino Brango, Casino Adrenaline, Yabby Casino Support and Complaints Thread

I think it's ridiculous that players are having to wait forever for fortnightly Cashback especially when it has specific days listed that players will receive it and then we as players don't ....it's always excuses on the Casinos for some reaso....im just about to throw in the towel on these sites 

Yeah i got mine yesturday and almost fell of my chair. Usually im told 5 different lies before someone makes a mistake and tells the truth. One time it went on for days and then Trevor was like "yeah you dont qualify this time"    Not sure why they didnt tell me that 3 days ago.

My user name is Nurml****. I've been trying to withdraw from casino brango for weeks now. I've verified my id, I've made a deposit and still can't withdrawl. My account is now up too 225$ and nothing they keep sending me the same email over and over. I would like my money and I would like all of it. I won it and there prolonging the payout for almost a month. 

Hello Nurmle,

We have reached out to the casino representative, keep you posted.

Thanks for sharing your casino credentials with us.

Hello,

I hope you are all well and safe.

To all of our valued patrons, I would like to offer our sincerest apologies for the delay in issuing the Fortnightly Cashback. As you have most likely noticed, we are still implementing a new system that will provide the best possible gaming experience by allowing the user to claim the bonus at will, rather than being obliged to play with the cashback at a certain time.

Unfortunately, we did run into technical difficulties that have proven to require more time to resolve. Rest assured that our Tech Team is working diligently in order to make sure the system works faultlesly in the future,

At the moment, in order to claim your Fortnightly Cashback, please contact our Customer Service either through Live chat or by e-mail. I would also like to ask for patience while the request is being handled as it might take several minutes for the agent to calculate and issue your Fortnightly Cashback.

I would like to thank you all for the patience shown and for your understanding.

Kind Regards,

Mikey

Casino Management

Hello Cbmaille,

We will close this complaint due to the inactivity of the submitter.

Hello Nurmle,

I hope all is well and that you are safe.

Please note that I have reached out to our Banking Department and they have confirmed that you have provided updated documents. I'm happy to inform you that your account is now fully verified!

Please contact our Customer service in order to confirm the final steps needed in order to finalize your first withdrawal.

Thank you for playing at Casino Brango and Congratulations on your win!

Kind Regards,

Mikey

Casino Management

Hello Nurmle,

Can you please confirm the casino representative's reply, and we will mark this complaint as Resolved?

Thank you!

What the hell man? I've lost 5 times the 50 in the last 3 weeks how the hell am I still being ignored this is bullshit 

Hello Yorkiechels,

We have reached to the casino representative again.

Keep you posted.

Here's my thoughts wrapped up.

Hello kfed3077,

Do you want us to reach out to the casino and forward them your thoughts to see if we can do something about your case?

Thanks.

No. They can reach out on their own. I've spent too much effort on them

Hello kfed3077,

Alright.

Thanks for your reply!

This.  

Seriously, who tf did I piss off up there? 

I love that you guys are ignoring every single completely valid, relevant point that I've made... Despite that individually and ESPECIALLY cumulatively, every point is enough of a reason that you should have processed my payout and apologized by now.  

Are you absolutely determined to make it clear that no one there cares at all about honesty, integrity, or ethics in your business practices? 

Mikey, 

I accidentally cancelled my bonus - my mous slipped and i clicked cancel and it doesnt even give you the option to be like are you sure ?  I would have clicked no because it was an by mistake, i tried to go back really quick but it was too late. This is on the Casino Extreme site !! Please help me get it credited back, so I can continue playthrough!! I had been playing for over 2 hours. I will be making a deposit once i'm done iwth playthrough!! 

Thanks  Jessica

I've deposited at Extreme a few times since the new codes came out but 1 code even after depositing will not redeem I've left numerous attempts to be assisted but haven't even been looked at LCB-JAN35 

I won $142. On casino extreme. I requested a payout on January 12th 2024. They told me it would take 5 days to verify all they needed was a copy of my driver's license. Which all the information on it matches it along with my picture. They refuse to pay me out they will not contact me by email or live chat

Hello Mr Mike I need your assistance with my cash back 

Hello jsharp2472,

First of all welcome to LCB! Glad to have you here. 

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

Hello Slotqueen82,

First of all welcome to LCB! Glad to have you here. 

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

Hello bstrong0123,

First of all welcome to LCB! Glad to have you here. 

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

Hello Jsharp2472,

I hope that you are well.

I'm happy to inform you that your bonus was reinstated to your account as of the moment you have cancelled it by accident.

Please be careful when browsing the cashier, the cancel button will remove any bonus on your account regardless of the status of your play.

Thank you for your playing at Casino Extreme and good luck!

Kind Regards,

Mikey

Casino Management

Hi Slotqueen82,

I trust that you are well.

Please note that I have reviewed your account and as I can see, at the moment you have active balance on your account.

To receive your cashback, please contact our Customer service through Live chat or by e-mail.

Kind Regards,

Mikey

Casino Management

Hello LauraGauthier241,

I trust that you are well.

Please note that your account was reviewed yet again, and as the Banking Department informed you, several times if I can add, you need to provide unedited photographs of yourself, holding your physical ID or Driver's License. This means that a photograph of your ID or Driver's License on your phone cannot be accepted. Also, any further photoshopped documents that the Banking Department receives from your end will not be accepted and may be shared online to prevent future fraud attempts.

Account Verification is a mandatory procedure and strict rules apply. Please abide by these rules in order to finalize your withdrawal.

Thank you for your understanding.

Kind Regards,

Mikey

Casino Management

Again, Mike, let me remind you: 

I HAVE PROVIDED *UNEDITED* PHOTOGRAPHS OF MY DRIVERS LICENSE AND OF MY STATE-ISSUED ID.

In addition to the very identification you keep asking me to provide, I have also sent my digital driver's license (which is separate, mind you, from my physical driver's license, OF WHICH THEY ALSO HAVE A PICTURE), a picture of every single monetary device in my wallet, my health card, and my most recent tax return.

I'm sorry.  

I forgot that I already said I'm not trying to keep talking in circles with you people.  

Absolutely ridiculous. 

Hi Slotqueen82,

We will mark this complaint as Resolved upon the casino representative's reply.

If you need further assistance, don't hesitate to get back to us.

Regards,

Hello Jsharp2472,

We will mark this complaint as Resolved upon the casino representative's reply.

If you need further assistance, don't hesitate to get back to us.

Regards,

Hello bstrong0123,

We will close this complaint as we did not get your casino username.

Regards,

Hello Nurmle, 

We will mark this complaint as Resolved upon the casino representative's reply.

If you need further assistance, don't hesitate to get back to us.

Regards,

Casino Extreme did a excellent job this year with free bonuses. They pay quick and have some of the best deposit bonuses . Definitely a top pick for places to play. If you haven't you should great sign up bonuses to its a reel good choice.

Casino extreme was my absolute favorite casino online, I played here very regularly and deposited several thousand last year alone and had played here for a couple years. In November and December 2023 I was fortunate to find more regular luck and cast of several times, I would say maybe five or six cash outs, nothing big, just generally about two or three times what I deposited.

Never trying to abuse bonuses, generally I would only use what is available in my accounts My Rewards page.

Following this fortunate struck of luck, this extremely financially profitable company, that has significant revenue per year had the nerve in December after a few years of playing there, to label me as a bonus Hunter and strip me of all bonuses saying that I had a poor bonus to deposit ratio.

Which at that time, and the last 7 days prior I had made a dozen or more deposits, and only withdrew once or twice.

Following the lack of loyalty that they had for a loyal player, one that took it upon himself to defend this casino on Facebook, and assorted forms that I happen to be on. Posted several positive reviews on places like Trustpilot, Casino Guru and Facebook itself. I even had a badge for the top fan on FacebookI

I didn't appreciate this naturally, and due to this awful treatment, by an organization that I had previously made efforts to defend, on more than one occasion. I simply had no desire to continue to be treated in a way that reflects this greedy and despicable character,  and to carry their label bonus huntet, because it was completely inaccurate and insulting Especially from an exceptionally profitable company that didn't need my money to continue it's a spec in the barrel a spoke in the wheel, yet they took it upon themselves to exploit me and single me out in a very insulting way. 

So I shut my account down, and ask for to be closed in December, so two days ago I decided maybe I would give them a try again and having my account deactivated on other places before all I had to do was simply go in and log in and it reactivated it. Because generally when they deactivated all it really does keep you from getting spam emails like crazy, and anything promotional it's not sent to your address.

So I tried to log in and I couldn't ,I tried several times and I couldn't log in.

So I assume that this is no must be different from the others that I've played on where my account was closed and then able to be reactivated. So I decided to open a news account, it was the only active account that I had going and I was very careful not to accept anything that would be considered taking advantage of the casino like welcome bonuses. I had wanted to change my email to the current one I used many many times,  so I created one with this email I did not accept any welcome bonuses or anything that would make it unfairly taking advantage of the casino

I took a 21% No limits bonus and deposited with lightning BTC and wouldn't you know it they confiscated my winnings which is fine, I mean they want to be that way that's fine, then they want me to re-verify my old account which was still closed. I jump through the hoops and deal with their ignorant pit Boss who just what happens to be the same pit Boss from casino adrenaline, I dealt with last year when they stole my deposit and likely has a little bit of a vendetta against me. Regardless this morning they sent me email that they want to meet you provide them with pay Litecoin address for them to send my deposit refund ,or Bitcoin or whatever cryptocurrency I wanted.

And now they will not reply to me after asking them repeatedly all day to send it do the pit Bosses always behave so childishly Petty? Perhaps you should hire people with a little bit integrity to do the job I would like my deposit back,  what you are is by definition thieves right now. I will never play at your Casino again this I give you my word on. 

Cool, how long have you worked for them? 

Bro it's been over a month what the hell man

I've been a verified member of this casino almost 2 years. My wife and sister and everyone in my household plays online casinos. I'm 67 so I get my wife to make deposit and withdrawal for me because I'm not computer savvy. I have made multiple withdrawals and deposits until last week all of a sudden my account needs verification. Which I'm not understanding I've submitted and resubmitted verification and it's been over a week and a half and yabby refuses to tell me why they did this to me. I don't know but I'm trying to get some help. Either I can withdraw or not. I'm getting the run around. Please help example from August 2023 no problem however now??

Hello people can you send some free bonus codes? be a Santas today for me today, i am invalid man i am just now at home, i have problem with "walkiungh" so, i hope you understand

Hello Radatek

Casinos from this group do not have any no deposit bonuses for players from Poland. On the other hand here at LCB the list of no deposit bonuses is updated daily, which you can find HERE.

I was scanning for Blacklists and found this place. Had to chime in and say good work on you guys man.

I've had a no-deposit crypto cashout from Extreme, and my wife is having 2 different sites authenticate and verify her at the moment. One of which is Extreme, the other I think is another outfit.

I just wanted to speak up and say, I made my win on free spins, got paid via BTC, and did it all in a space of maybe an hour. You guys are great, pay fast, and are a credit to the industry in that. Thanks, it matters to me. If you're out there playing, these guys are solid, just know you need to verify some things, so they are safe to conduct business.

Be well, and good luck to the players out there. May your day be full of scatters.

Hello Willis Guy,

First of all welcome to LCB! Glad to have you here. 

Do you want us to reach out to the casino, or were you just sharing your thoughts? This is a direct complaint thread. If you want us to reach out to the casino, please send us your casino username or ID via private message so we can reach out to the casino representative and inquire about your case.

Thanks!
 

Hello Juniorboy65,

First of all welcome to LCB! Glad to have you here. 

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

Posted it again with it directed at the correct person my apologies. But yes, and most certainly is a complaint. 

All the 20 free spin codes are expired. Anyone know the new codes???

Casino Extreme is with complete knowledge of what they're doing has taken my deposit and will not return it and what's worse is LCB is ignoring it every one of my complaints every time I messaged anyone they do not reply

Hello Willis Guy,

We are not ignoring your messages; we have reached out to the casino about your situation.

Please have more patience.

As soon as we get a response we will update you here.

Thanks for your understanding.

Hello therealpeteg,

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Hello Willis Guy,

I trust that you are well and safe.

I have taken the time to review your grievance and I'm afraid that the actions taken were conducted in a proper manner. 

Although we may argue about the fact that bonuses have been limited for your account due to your withdrawal to deposit ratio being negative, which is standard procedure, the fact remains that your original account was deactivated per your request. By registering a new account, you made a direct violation of the Terms & Conditions of Casino Extreme, which states that only one account is allowed per user.

5. USER ACCOUNT

1. Opening a User Account:
   " You are allowed only one User Account. If you have more than one account, all winnings will be void. If you open more than one User Account, the Casino may close all accounts and any bonuses and winnings may be voided."

Any winnings made on the second or any subsequent account are then voided. Once again, I must state that this is all done in accordance with the Terms & Conditions to which you have agreed upon joining. Additionally, Your deposit has not been removed and is waiting for you to provide a cryptoaddress so it may be refunded. 

I will, however, take this opportunity to invite you to discuss the matter of the bonus restriction further with our Management by sending an e-mail to pitboss@casinoextreme.eu.

Thank you for your understanding and should you need any additional assistance.

Kind Regards,

Mikey

Casino Management

Dead seriously still ignoring me 

As I had stated I am not arguing with your rules I'm arguing with the fact you've stolen my deposit and you will not return it I do not need the winnings but I would like my deposit it's not your money I didn't lose it

Documents department sent me an email regarding the return of my deposit and requested a crypto address which I provided. 

REFERENCE NUMBER : 3963007

Provided a crypto address, twice, and you a) did not reply , and

b) did not send it

And now you play stupid? What purpose does it serve you? 

Hello Willis Guy,

I hope that all is well.

Please note that the e-mail reply, in which you have provided the cryptoaddress didn't reach the Pitboss initially. We have now reviewed all of your e-mails and we see the cryptoaddress. If it has not changed, we can proceed and provide the refund to said Litecoin Cryptoaddress. 
However, if you wish to change the desired cryptoaddress, please compose a new e-mail and send it to pitboss@casinoextreme.eu. Also, please make sure to send the e-mail from the e-mail address you used to register your second account.

The moment we receive your e-mail with the cryptoaddress, the refund can be finalized.

Thank you for your understanding.

Kind Regards,

Mikey

Casino Management