Casino Extreme, Casino Brango, Casino Adrenaline, Yabby Casino Support and Complaints Thread

Ok thanks KingNemo, will do.

I play at all three of their RTG Casinos and all three of these casinos have very long lag times between slot spins and also go off line for no reason!!!

It's not on my end cause my internet is fiber optic with well over 400 mbs every time I'm online.

Acvt. quball at all their casinos.

Hello quball,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

I'm having a problem with the verification process at Yabby.  This seems to be very deliberate since I'm waiting to do a NDB withdrawal .... same problem I had with extreme.  Username is danesduns

Hello danesduns,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hello danesduns,

We've received a reply from the Casino Representative. Here's what he says:

"According to the casino terms, we have the right to request a verification account:

https://yabbycasino.com/terms-and-conditions
 

7.1. Overall Bonus and Promotion Rules

All players who use deposit or any other (free, loyalty) bonuses in the casino will be required to verify their account upon cash-out. If for any reason the account details are shown to be in violation of our terms, all winnings from the bonus and the bonus itself will be removed, the deposit amount will be refunded or may be played without the bonus amount. Verification of the account upon withdrawal will only apply to accounts using bonuses (free, loyalty, deposit) of any kind, clean deposits and winnings arising therefrom will be paid without verification needed. 

Since the player never made a deposit before and used our free promotion we denied withdrawal today and requested a verification of the account.
The standard verification time is 3-5 working days, and the player was informed about that."

All the required documents were sent in a week ago.

Yabby finally verified me, however NOW I'm being told I need to make a deposit before I can make a withdrawal from this chip!  Here is a copy of the terms I received for that chip & email.  Unfortunately I was going to deposit this money back and play.  I won't be doing that now.

I resolved this by depositing $10.  Personally, I don't think they're a bit transparent & nothing is easy when it comes to dealing with them.

Hi I have withdrawn money but still not credited to my account they told me that to wait 24 hour after that 48 hours again 72 hours and also they have not been paid and they are telling that you are still in under consideration 4 days completed still they are telling same they are not understanding our situation but we are understanding there situation please help me about this withdrawal situation 45000 INR I have been withdrawn still no response from them about withdrawal every time they are telling we cannot speed up the process u will get that 

Hello danesduns

Glad to hear it's been sorted out. Thanks for letting us know!

So rumor has it this place may have been sold to new owners and Mikey may no longer be involved.  Since I can't get him to respond directly to PMs anyone know if this is true or not?

I iniated a 695.71 withdrawal on 4/13. Extremes terms and conditions I have to confirm the details of that withdrawal via email after initiating it on the website. I never did that. In fact I replied to cancel that withdrawal the details were very incorrect. They still processed it though. They gave me $100 for the inconvenience of having to go through the entire ordeal, but I never got the withdrawal itself. Now after speaking to Casino extreme staff, they are putting on like I agreed to except $100 for the $700 mistake they made. That is not the case, and I truly hope that I don't have to file serious complaints in regard to this matter in order to get it fixed. I spent way more than that on every other day basis. So I should not be screwed over when I do win! 

Hello cheetahwind,

No, we haven't heard anything about that. 

Hello Hayleyreigns,

Could you please private message me your casino username, and we're going to notify the Casino Representative.

I had been having trouble with Yabby Casino last night and when I was at my last 13 cents and playing Dragon Orb spins at 10 cents each spin, I rolled a double orb wild card which also meant I was to get the additional free spin including the two rows of the wild orbs.

Instead the game reels wouldn't complete the spin. Game froze in spinning reel motion until auto restarting.  Upon reload, it didn't resume where left off and I lost the winnings which would have resulted if game wouldn't have froze up right then.  I was able to provide screenshots as best I could it is hard to show movement though on a screenshot and I saved the chat log from the agent that I had and I sent this all into the technical department for support and the response I received was very vague and not really addressing or seeing what I was explaining to them and it seems to me they were more interested in reminding me that I had recently won an able to withdraw $50 due to the $5 chip that they have been offering to everyone once a day throughout the past month and now I feel as though maybe if I hadn't have had that recent win that they would have addressed my issue more thoroughly. Instead they tried to tell me that my spin was a spin that it wasn't and somehow even though it was frozen in motion and never stopped they told me that they knew that the landing results was not going to result in a win now isn't that right there admitting something that casinos are not supposed to admit what happened to the random number generator and them not having any kind of a head control or knowledge of your gaming outcome? 

Hello Ra2377ven,

Could you please private message me your casino username and we'll ask the Casino Representative to investigate this.

Has anyone else had some issues with receiving their prizes from Tournaments? Im still waiting on mine for April's Easter Tourney on Yabby's site. I saw that I placed in thr top 100, but never got an email or notification that they were going to give them to us. & when I try to contact the promotions dept, no one seems to know what I am referring to. I find it odd, because the customer support for Yabby is always stellar and so prompt. username: ottertaneda

Hello ottertaneda, 

Thanks for informing us about your issues with claiming the tournament prizes. We will contact Casino Rep and see if we can assist you further. 

Hi i emailed my documents for verification and its been 8 days but not finished.I emailed but same automated email i got,they don't even read my email(Casino Brango).What type of support casino brango got?

Thank you. Did the casino reach back out and say what the issue was?

Hello mohammedmehadi2, 

Could you please inform us with your Casino Brango username via private message? Once we have this information we will ping Casino Rep and see what is going on with your verification process. 

Hi ottertaneda, 

We haven't received a response yet. Please try to be a little patient. 

No they didnt.And I just sent u a private message with my username

Hi mohammedmehadi2, 

We have contacted Casino Representative. Keep you posted on this forum thread once we have a response.

Hi LCB, 

I trust you are well.

I recently had another strange experience with Yabby casino.

Recently got a cashback, wagered the amount and then it was reduced to the max cashout which was 10x cashback received.

The agent told me that a redeposit will be done and I can continue playing without any max limit thereafter.

After winning further and requesting cashout for a second time, I was told again that this was above the max limit which was totally unacceptable after being told that my balance was already reduced and I can continue to play.

Username is Begavin02.

Hope you can assist @KingNemo.

Thank you.

My account is verified.Today they emailed me.Thanks its solved.

Casino Brango : Now they are playing with my withdrawal.The no deposit terms said I can cash out maximum 50 .And I contacted live agent prior withdrawal .Now after requesting withdrawal 50 they are saying that I have to deposit to withdraw 50 .I added the screenshot of the email

They paid me after the verification deposit.So my concern is clear and Its solved.In terms and regulation they have the terms stated that to withdraw no deposit bonus winnings u have to deposit money as verfication.My suggestion to them is that They should include the terms under no deposit bonus terms and conditions in promotion where are other terms but not this.But they paid me and im gonna deposit more.

Hi, tell me I want to buy free spins at the yabby casino in the lcb store for $ 5. In the description of this product, players from Russia are not prohibited. But it is written in the rules of the casino that players from Russia are not entitled to receive all bonuses. So can I buy free spins from the store or not?

Hello mohammedmehadi2, 

Glad all your issues have been resolved, we hope everything is smooth sailing from here on out. 

Hi BeGavin02, 

Always a pleasure to hear from you even if it's a complaint. We will contact Yabby Casino Rep and see if we can assist you with your issue. Keep you posted on this forum thread. 

Hello Yakov, 

We will contact Casino Rep and our Shop Manager and get this information clarified for you as soon as possible. Keep posted on the forum thread. 

Hello Yakov, 

Please be advised that Russia is unfortunately restricted from this shop purchase, we clarified this with Casino Rep and our Shop Manager has updated the restricted countries for this shop item. Thanks for bringing it to our attention. We appreciate it. 

Hello, Ra2377ven!

Hope you are doing well!

I am sorry for any inconvenience experienced, first of all. However, the review of the spins displayed no errors or malfunctions on the system side, neither for your account nor on a global level. Please note that in that case any glitches, slow gameplay or visual effect failure is due to either a bad connection, outdated software or hardware or technical difficulties with the local network provider.

What our team did by informing you about a past payout is inform you that another payout from the same promotion is only available if there is at least one deposit in-between the two payouts, just to know about eligibility in the future.      

All that being said, please note that we understand if a customer feels disaffected by such circumstances and to show that we care about your experience, in the first place, I offer a free chip to be processed upon your request on the live chat. I wish you good luck and rising outcomes in your favor!

Best Regards,
Mikey
Casino Extreme Management

Hello Begavin02,

Hope you are well.

Please accept our apologies for any inconvenience caused. However, the terms of a claimed bonus remain in full effect up until a new valid fund action is made to the account. At that moment, the terms and rules of the new fund action step into effect. The same is explained as part of this term on Yabby Casino:

7.1.z. Terms of the promotion are in effect until all winnings from the promotion have been withdrawn. Depositing on top of existing balance, meeting wagering requirements, withdrawing or having your balance drop below $1 will not void this rule.

This rule fully applies to the Cashback you have claimed, and is the reason why you were not able to withdraw more than the Max Cashout limit advised by the rules of that bonus.

I hope this information sheds some light on what occured. Let me know if there's anything else I can help you with.

Sincerely,
Mikey
Casino Management

Hi Mikey,

I think you are failing to understand a simple query.

I was ok with my balance being reduced to the max cashout. Due to the max cashout being less than the min withdrawal amount, a redeposit was performed.

I was told via email that this was the action that was going to be taken and there wouldn't be a max cashout thereafter.

After continuing to play and winning, I requested cashout again only to be given the same excuse as before.

Please look at this in detail and give me feedback instead of just quoting some artbitary terms, thank you.

Hi KingNemo, LCB and Mikey,

Just a quick update to maintain transparency, Yabby casino has given me a free chip for the misunderstanding and we can consider this matter closed.

@Mikey just a word of advice, kindly ask you to speak to your live support to give clarity to players on issues such as a redeposit etc when the situation arises...these are not normal situations and transparency would be appreciated.

Thanks to all parties that assisted in resolving this matter. Stay blessed and @KingNemo once again I thank you for your time and efforts, I appreciate all that you guys do 🙏

Mikey please check why my account wasn't credited with the 50free spins on POPINATA.

THANKS

Hello BeGavin02,

Has this been sorted out?

Hi Guys,

I trust you are well.

@Sydney unfortunately it hasn't been sorted out.

Kindly see if you can get in touch with the casino rep. Thank you and have a lovely day further.

Hello BeGavin02,

Ok, thanks for the update! The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hello, BeGavin02!

Hope you are doing well!

Blog promotions require player activity and announcing that you will get a free chip and any other bonus kind will also require your activity. The whole blog concept is designed in order to engage the customers and in return reward engagement with special offers. Our team went through the requests you made for the highlighted time-span and found that you did not claim the bonus during the time it was available, thus, unfortunately, missing the promotion.

Best Regards,
Mikey
Casino Extreme Management

Hi Mikey,

Ok thank you for the response.

Can you kindly credit the blog promo R2-D2 which is valid for the whole month.

Thanks

Hi Guys,

I trust you are well and having a fantastic week.

@Mikey as per the screenshots you had indicated that my account will be eligible for all future promotions. I have deposited daily since April and my bonus ratio has decreased considerably but I'm still excluded from so many promotions.

Please rectify urgently thanks.

Take care and have a super weekend guys.

Hi BeGavin02,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hi Sydney,

I trust you had a good weekend.

Kindly advise if you heard anything from the casino rep?

Thank you and have a lovely day further.

Hi BeGavin02,

No, we haven't heard from the Casino Rep yet. Please note that most of the Casino Representatives don't work on weekends.

Hi BeGavin02,

Hope you are well.

I regret to inform you that your Bonuses to Deposits ratio is still not within acceptable boundaries. Currently, the amount of free bonuses you've claimed with us is still above 150% of your deposited amount, and due to this, certain promotions will still remain unavailable to you.

However, as you are a frequent player with us, our friendly Customer Service team will always do their best to provide something to you. Furthermore, as we've previously discussed, your continued depositing without claiming as many free promotions will return your ratio to acceptable boundaries, making all bonuses available to you again.

Hope this information helps clarify the situation.

Kind regards,
Mikey
Casino Management

Hi Mikey,

Firstly thank you for the response.

Secondly I don't claim any free promotions but only the daily match deposit offer.

Anyways even though I've been a loyal customer and just used some promos advertised on your website, I am starting to get irritated with restrictions put on my account just for using some promotional offers and will reconsider my loyalty to this establishment.

Even though it is stated in your terms and conditions that management can restrict certain offers, players must be careful and consider these terms before signing up.

Anyways I'm not going to get into a squabble here.

Once again thanks LCB for providing us with a platform to voice our opinions/concerns.

Have a great week ahead.

I have been labeled as a bonus hunter and I do not agree. I need to dispute this

Hello Felixelchapo,

Could you please private message me your casino username, and we'll ask the Casino Representative to check what happened and if anything can be done regarding your status.

Remember folks you can take the bonus ,,,AS long as you lose,     but win no bonus